Front of property

Reviews of Waterloo Inn

2 out of 5
Waterloo Inn
3951 E Budweiser Ctr, Stockton, CA

Reviews

7.2

Good

Rating 10 - Excellent. 47 out of 123 reviews" "
Rating 8 - Good. 27 out of 123 reviews" "
Rating 6 - Okay. 15 out of 123 reviews" "
Rating 4 - Poor. 15 out of 123 reviews" "
Rating 2 - Terrible. 19 out of 123 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

marianna

Stayed 1 night in Feb 2024
Response from GM on May 27, 2024
Marianna- Thank you very much for your review. Look forward to welcoming you back soon!

10/10 Excellent

Brianna

Stayed 1 night in Apr 2024
Response from GM on May 27, 2024
Brianna- Thank you very much for your review. Look forward to welcoming you back soon!

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Kendra- Thank you very much for your review. Look forward to welcoming you back soon!

10/10 Excellent

Jonas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice customer service
Stayed 2 nights in Mar 2024
Response from GM on Apr 2, 2024
Jonas- Thank you very much for your review. Your feedback is extremely valuable to us and future guests, as we will keep striving to improve every guests stay with us. Look forward to you staying with us again!

10/10 Excellent

Jonas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 2 nights in Mar 2024
Response from GM on Apr 2, 2024
Jonas- Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

2/10 Terrible

Joey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had two prostitutes and a pimp stay across from the hallway with us when I was on a softball tournament for my daughter had to call the police two times was up till two in the morning then a bunch of people came in alarm sounding and two cat bites outside our window. It was disgusting. There was pee on our towels, and it was the worst experience hotel I’ve ever had I do not ever recommend this to anybody ever anytime anyhow
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Joey- We are sorry that you were disturbed by other guest's noise during your visit. From time to time, hotels encounter guests that disobey hotel rules, which involves being removed from the property. We understand that a quiet and comfortable environment is essential to our customers, and we will do our best to minimize any disturbances in the future. Our front desk team is always available to try and rectify any issues you may have during your stay. If you have any suggestions for improving, please don't hesitate to contact us directly. Wish you all the best in your future travels.

10/10 Excellent

Jonas

Stayed 1 night in Mar 2024
Response from GM on Apr 16, 2024
Jonas- Thank you very much for your review. Look forward to welcoming you back soon!

10/10 Excellent

Jonas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the friendliness
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Jonas - Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
James- Thank you for taking your time to share your feedback. It is disappointing to see from the rating given that your stay with us didn't meet your expectations. Alerting the front desk team of any concerns during your stay can help rectify any issues you may have occurred during you stay. We appreciate your feedback and wish you all the best in your future travels.

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing very kind and friendly! The room was clean and spacious! I'm a very happy customer, I was pleasantly surprised after having a horrible experience and the budget in and suites the Waterloo inn was a breath of fresh air, highly recommend!
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Stephanie- Thank you very much for your review. Your feedback is extremely valuable to us and future guest, as we will keep striving to improve every guests stay with us. Look forward to you staying with us again!

10/10 Excellent

Merri

Stayed 1 night in Feb 2024
Response from GM on Mar 28, 2024
Merri- Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

6/10 Okay

Alex

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 24, 2024
Thank you very much for leaving us an review. Our team's commitment to service and guest satisfaction is our main focus, and would love to hear back on the parts we should work on to ensure every guest has an excellent stay. Looking forward to welcoming you back again soon!

4/10 Poor

Shannon

Disliked: Property conditions & facilities
No fridge, microwave, or desk with chair. Not even a hairdryer. Had only one large towel. Didn't even have a towel rack. Old and worn facility. It did have a working TV.
Stayed 1 night in Feb 2024
Response from GM on Feb 16, 2024
Shannon- Thank you for taking your time to share your feedback. It is disappointing to hear that your stay with us didn't meet your expectations. Alerting the front desk team for any amenities mentioned will help resolve these issues of concern and help you enjoy your stay; the hotel is still under going renovation. We appreciate your feedback and wish you all the best in your future travels.

10/10 Excellent

Jonas

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and comfortable
Stayed 1 night in Feb 2024
Response from GM on Feb 24, 2024
Jonas- Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

6/10 Okay

Kianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Price was decent
Stayed 1 night in Oct 2023
Response from GM on Jan 25, 2024
Kianna- Jonas- Thank you very much for your review. We appreciate your feedback and look forward to welcoming you back soon!

10/10 Excellent

Jonas

Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
Jonas- Thank you very much for your review. Look forward to welcoming you back soon!

10/10 Excellent

Jonas

Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
Jonas- Thank you very much for your review. Look forward to welcoming you back soon!

10/10 Excellent

Jonas

Stayed 2 nights in Jan 2024
Response from GM on Jan 25, 2024
Jonas- Thank you very much for your review. Look forward to welcoming you back soon!

10/10 Excellent

Jonas

Stayed 2 nights in Jan 2024
Response from GM on Jan 25, 2024
Jonas- Thank you very much for your review. Look forward to welcoming you back soon!

10/10 Excellent

Jonas

Stayed 2 nights in Jan 2024
Response from GM on Jan 25, 2024
Jonas- Thank you very much for your review. Look forward to welcoming you back soon!

10/10 Excellent

Jonas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Jan 25, 2024
Jonas- Thank you very much for your review. Look forward to welcoming you back soon!

8/10 Good

Jonas

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 25, 2024
Jonas- Thank you very much for your review. Look forward to welcoming you back soon!

10/10 Excellent

Jonas

Stayed 1 night in Dec 2023
Response from GM on Dec 28, 2023
Jonas-Thank you very much for your review. Look forward to welcoming you back soon!

8/10 Good

Jonas

Stayed 2 nights in Dec 2023
Response from GM on Dec 28, 2023
Jonas-Thank you very much for your review. Look forward to welcoming you back soon!

10/10 Excellent

Jonas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 2 nights in Dec 2023
Response from GM on Dec 5, 2023
Jonas- Thank you very much for your review. Look forward to welcoming you back soon!

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Nov 2023
Response from GM on Dec 1, 2023
Sofia-Thank you very much for your review. Look forward to welcoming you back soon!

4/10 Poor

Jonas

Stayed 2 nights in Nov 2023
Response from GM on Dec 28, 2023
Jonas-Thank you very much for your review. Look forward to welcoming you back soon!

2/10 Terrible

Scott, Roseville

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A#1 staff was great. UNFORTUNATELY this is the most bare bones property I've EVER stayed at in the US or overseas. It is a shelter with a bed. No desk. No legitimate furniture. Outside premised and windows feel like an abandoned warehouse. Go here to sleep... (I'm afraid to have slept on the bed and have yet to do it I will do lots more reviews by word of mouth as the people who came to visit me in the area were so distraught over the premises they said they would avoid it and tell others.
Stayed 1 night in Nov 2023
Response from GM on Nov 5, 2023
Scott- Thank you very much about your feedback about our staff here at the Waterloo Inn. It is disappointing to hear that you stay with us didn't meet your accommodation standards. We are still undergoing the final phase of our room renovation(s). Please know property details and current renovation pictures are posted online for review to see before booking with us and know our front desk team is always available to try and rectify any issues you may have during your stay. We appreciate your feedback and wish you all the best in your future travels.

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down .. every room smell like cigarettes, very rundown motel
Stayed 1 night in Nov 2023
Response from GM on Nov 5, 2023
Fernando- It is disappointing to hear that your stay with us didn't meet your expectations. We are still in the process of completing our renovation and apologize that your accommodation standards weren't met. The Waterloo Inn is a fully non smoking hotel but guests are still able to smoke outside. Please know our property details and pictures are posted online before booking and our front desk team is always available to try and rectify any issues you may have during your stay. We appreciate your feedback and wish you all the best in your future travels.

8/10 Good

Jonas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Oct 2023
Response from GM on Nov 5, 2023
Jonas- Thank you very much for your review. Look forward to welcoming you back soon!

8/10 Good

Jonas

Business traveller, Travelled with partner
Liked: Amenities
Friendly staff
Stayed 2 nights in Oct 2023
Response from GM on Oct 31, 2023
Jonas- Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

8/10 Good

Jonas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Oct 2023
Response from GM on Oct 28, 2023
Jonas- Thank you very much for your review. Look forward to welcoming you back soon!

8/10 Good

Esther

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad area, there's several places to get something to eat.
Stayed 1 night in Oct 2023
Response from GM on Oct 28, 2023
Esther- Thank you very much for your review. Look forward to welcoming you back soon!

8/10 Good

Jonas

Stayed 2 nights in Oct 2023
Response from GM on Dec 1, 2023
Jonas- Thank you very much for your review!

10/10 Excellent

Leamarie

Stayed 1 night in Oct 2023
Response from GM on Dec 1, 2023
Leamarie- Thank you very much for your review. Look forward to welcoming you back soon!

2/10 Terrible

Cristian

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Thank you the rating of your stay. A detailed feedback is extremely valuable to us, as we will keep striving to improve every guests stay with us. Wish you all the best in your future travels.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
Hotel is run down, not clean, non smoking room smelled like cigarettes. No end tables no clock.
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Dwight- It is disappointing to hear that your stay with us didn't meet your expectations. We are still currently awaiting final furniture pieces for our first floor rooms, which was alerted upon check-in if decided you did not to want to stay on our higher floors. The Waterloo Inn is a fully a non-smoking hotel, but guest are allowed to smoke outside. Wish you all the best in your future travels.

8/10 Good

Jonas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
People were ok, friendly
Stayed 2 nights in Oct 2023
Response from GM on Oct 24, 2023
Jonas- Thank you very much for your review. Your feedback is extremely valuable to us and future guest, as we will keep striving to improve every guests stay with us.

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
David- Thank you very much for your candid score of your recent stay at our hotel. Feedback is extremely valuable to us, as we strive to improve with each and every stay. I would greatly appreciate your comments about aspects of your stay so that we can make sure every guest has a wonderful stay. Look forward to welcoming you back soon.

10/10 Excellent

Neary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Neary- Thank you very much for the excellent score. Look forward to welcoming you back soon!

8/10 Good

KAZUNORI, Sendai Aobaku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Thank you very much for your positive score. Look forward to welcoming you back soon!

8/10 Good

Polly

Liked: Cleanliness, staff & service
Clean bare bones.
I don't know what folks look for when they choose a hotel. I needed a place that took dogs. I have two, very small toy poodles. I also hate places that smell like old carpet. Now the Waterloo Inn is not luxury. If you want to pay more for that then you go somewhere else. The staff here is EXTREMELY friendly! I have been to many expensive hotels and the staff were less than kind. My room had a bare floor which I loved! My dogs had no issues with wanting to mess on the floors because they were clean. My bed was extremely comfortable. I will easily stay here again!
Stayed 2 nights in Oct 2023
Response from GM on Oct 15, 2023
Polly- Thank you very much for your review. Feedback like this is extremely valuable to us and our future guests; as we keep striving to improve every guests stay with us. We look forward to welcoming you back soon!

8/10 Good

Rafael

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Oct 14, 2023
Rafael- Thank you very much for your review. Look forward to welcoming you back soon!

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never been really nice environment close to food and freeway!
Stayed 1 night in Oct 2023
Response from GM on Oct 14, 2023
George- Thank you very much for your review. Your feedback is extremely valuable to us and future guest, as we will keep striving to improve every guests stay with us. Look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. We next will come back.
Mina was very helpful, friendly and dedicate. And she offer to upgrade without additional charge for the. She even gave me some lemongrass to expand my garden at home. Excellent service. Thank you
Stayed 1 night in Sep 2023
Response from GM on Oct 14, 2023
Thank you very much for your review. Your feedback is extremely valuable to us and future guest, as we will keep striving to improve every guests stay with us. Look forward to you staying with us again!

4/10 Poor

Yaquelin

Liked: Staff & service
Disliked: Property conditions & facilities
It was alright what i didnt like is that it didn’t have microwave and refrigerator
Stayed 2 nights in Sep 2023
Response from GM on Sep 6, 2023
Yaquelin- Maria de Lourdes Espinoza lizaola- It is disappointing to hear that your stay with us didn't meet your expectations. We apologize as the hotel is still under renovation and awaiting on amenities. Our front desk team is always available to try and rectify any issues you may have during your stay. We appreciate your feedback and wish you all the best in your future travels

2/10 Terrible

J Jesus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad
Stayed 1 night in Sep 2023
Response from GM on Sep 6, 2023
Jesus- It is disappointing to hear that your stay with us didn't meet your expectations. Our front desk team is always available to try and rectify any issues you may have during your stay. We appreciate your feedback and wish you all the best in your future travels

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place appeared clean but the reek of fabuloso means it may not be sanitized. The halls smelled of cigarette and weed, the staff did appear to be concerned of this when I mentioned it. The carpeting in the halls has definitely seen better days. Couple of dinners nearby and nearly every day food you can imagine.
Stayed 1 night in Sep 2023
Response from GM on Sep 3, 2023
Michael- It is disappointing to hear that your stay with us didn't meet your expectations. We apologize for any housekeeping concerns you may have experienced. Our front desk team is always available to try and rectify any issues you may have during your stay. We appreciate your feedback and wish you all the best in your future travels

6/10 Okay

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was good friendly person outside was ok room was clean but very noisy from other people at 2:00 am in the morning
Stayed 3 nights in Aug 2023
Response from GM on Sep 3, 2023
Jorge- Thank you for leaving us an review. Please know our front desk team is always available to try and rectify any issues you may have during your stay. We appreciate your feedback and wish you all the best in your future travels

6/10 Okay

Heather

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No frills budget motel
The front desk staff were very friendly and helpful. We felt welcome. It's an older budget motel that has had some recent updates, so your expectation's shouldn't be too high. There's WiFi and a brand new smart TV, and air conditioning - but the bathroom is a little cramped and sparsely furnished. With the slippery bathtub, a grab bar INSIDE the shower would be better. And a couple towel racks would be nice; there weren't any at all. The mini fridge worked fine, but a microwave would have been good to have too.
Stayed 3 nights in Aug 2023
Response from GM on Aug 31, 2023
Thank you very much for your review. Your feedback is extremely valuable to us and future guest, as we will keep striving to improve every guests stay with us. We apologize for any concerns you may have experienced as we are still completing renovations. Looking forward to welcoming you back again soon!