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Reviews of Villa Alma - a lakeside Boutique Hotel

3 out of 5
Villa Alma - a lakeside Boutique Hotel
Mondseestraße 20, St. Gilgen, Salzburg

Reviews

8.8

Excellent

Rating 10 - Excellent. 5 out of 6 reviews" "
Rating 8 - Good. 0 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

10/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming setting, friendly staff
Warm friendly stay in a beautiful charming setting. The hospitality was excellent and the lakeside breakfast delicious! Highly recommend!!
Stayed 1 night in May 2024
Response from Villa Alma on May 13, 2024
Dear Kevin! Thank you for the great review. We hope to welcome you again one day. All the bestSofia Amadei Resident Manager

2/10 Terrible

Jeong

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
when we arrived, there was nobody and we couldn't find a way to get in touch with the person who could give the information about how to get in. In the first floor there was a restaurant and a phone #. We made a call to the number and no one received phone. So we left a message to the phone. Because we arrived after 7 p.m., I had to arrange another hotel to stay for that night and made a reservation for that night using hotels.com site which cost me about 200 euros. Later I've got return calls from the manager of this hotel and came to the hotel able to check in after I made a reservation at nearby hotel and I couldn't cancel because of the no cancel policy after 3:00 p.m. on the staying day and I have no way to get refund from the this hotel too. Later hotel manager told me she sent a password to get in the hotel one day before we arrived but I could not find any mail or message in the mailbox even though I searched inbox and spam mail box. This thing shouldn't happen. It was terrible experience and I still did not get any refund at all. BTW hotel was nice and clean and have a great view of St. Wolfgangsee.
Stayed 2 nights in May 2024
Response from Villa Alma on May 22, 2024
Dear Jeong, I can understand your anger about it, because you also had a long day. However, I can't fully understand the bad rating. After our phone call, I immediately come to the hotel to help you and took the time to show you our whole house. There is no reception in the evening, as described on Expedia, guests receive the access codes the day before. I explained to you several times that it was stored in your Expedia account and not in your normal mailbox.That's why I can't understand the review because I was very helpful to you. I wish you all the bestSofia AmadeiResident Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 2 nights in May 2024
Response from Villa Alma on May 12, 2024
Lieber Thomas!Vielen Dank für die tolle Bewertung. Bis zum nächsten mal.Sofia Amadei Resident Manager

10/10 Excellent

Josefine

Stayed 1 night in Mar 2024
Response from Villa Alma on May 12, 2024
Liebe Josefine!Vielen Dank für die tolle Bewertung. Wir hoffen Sie mal wieder bei uns begrüßen zu dürfen.Liebe Grüße Sofia Amadei Resident Manager

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ein besonderes Haus am schönen Wolfgangsee
tolle Lage; schöne, sehr ansprechende Ausstattung; ein sehr aufmerksames Service; Möglichkeit zum e-Laden des Autos - wir kommen gerne wieder!
Stayed 1 night in Dec 2023
Response from Villa Alma on Jan 13, 2024
Lieber Walter,vielen Dank für die tolle Bewertung. Schön das es Ihnen bei uns gefallen hat. Wir freuen uns schon auf Ihren nächsten Besuch.Liebe GrüßeSofia AmadeiResident Manager

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben unseren Aufenthalt sehr genossen!
Stayed 1 night in Dec 2023
Response from Villa Alma on Dec 18, 2023
Liebe Simone! Schön das Sie sich bei uns wohl gefühlt haben.Wir freuen uns schon, wenn Sie uns das nächste mal besuchen.Schöne Weihnachtszeit!Liebe GrüßeSofia AmadeiResident Manager