St. Bonaventure College Tours and Activities

This was our second stay at Leaside Manor. Comfortable beds, well-equipped rooms and friendly staff.

Good

Room was very spacious and well maintained. Stayed for 6 days. Housekeeping service was hit and miss. They did not come 3 days (we don’t expect linen to be changed or receive clean towels each day). But we expect the coffee for the coffee to be replenished each day, the small tubes of bath gel/shampoo to be replaced, dirty coffee cups and wine glasses to be replaced with clean one. Had to go to the front desk to request these things. One day they left a wet, smelly cleaning rag in the bathroom sink. Breakfast was good, service generally good (except one day it was extremely slow). We were leaving early on the last day, before the restaurant opened, so they said they could provide a take away package the night before. We had to follow up 2 times because it was not delivered as promised. Internet: signed into the hotel internet as per their instructions. The first 2 days the wifi kept cutting out, requiring us to sign back in. Sometimes we had to wait 10 minutes to sign back in. Mentioned this to the front desk, only to be told they would mention it to maintenance. Eventually I found a second hotel wifi site labelled “ext” (probably a booster) which worked fine for the rest of our stay. One would think the front desk would have mentioned this! It is a nice hotel, conveniently located. Just could up their service level à little.