1/5 Terrible
John, Windsor
Travelled with family
Aug 8, 2022
Disliked: Cleanliness, staff & service, amenities
Did not like the fact that we stayed there for an unusually extended time . No perks like free parking , free breaksfast. Had to keep asking front desk for fresh towels ,to change ae bedding after so many days and to take out garbage. No one dusted or cleaned bathroom at all while there . We cleaned it ourselves. We had stayed at quite a few hotels while on our trip and we had better service at the Quality Inn and Comfort Inn. Staff was friendly and parking and breakfast was free and dining was not outrageously priced. So disappointed in the Sheraton Downtown. The only good thing was our waiter and waitress who gave me free pot of coffee and service. Yet on other hand a coffee to go was over priced. Will not stay there again . If i had wanted to clean , dust and take out garbage I could have stayed home.
We picked this hotel considering how long we would be staying and that it was close to downtown area and our expectations were at least a on a high considering what we paid for the room. As soon as we started to check in we were told that we had to pay for parking on top of the 3000.00 we had already spent. they do not say that when you are booking. Next time I will stay with the little guy . Friendly service , free parking , pool and lovely dining experience.They went out of their way to please us and we appreciated that. Not like your staff and hotel we felt like it was an inconvienience to them for staying their.
Stayed 9 nights in Jul 2022