Exterior

Reviews of Home2 Suites by Hilton Portland Airport

3 out of 5
Home2 Suites by Hilton Portland Airport
50 Maine Mall Road, South Portland, ME

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1007 reviews" "
Rating 8 - Good. 247 out of 1007 reviews" "
Rating 6 - Okay. 82 out of 1007 reviews" "
Rating 4 - Poor. 62 out of 1007 reviews" "
Rating 2 - Terrible. 38 out of 1007 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Bonnie, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy air conditioning system.. moved to another room and same issue with the second room.
Stayed 1 night in May 2024

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service
Less than two miles walk to the airport
Stayed 1 night in May 2024

4/10 Poor

Katie

Stayed 2 nights in May 2024

10/10 Excellent

Abigail

Stayed 2 nights in May 2024

10/10 Excellent

Rachel, Ellsworth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night, but it is at the top of my list if I need to book a hotel in Portland again.
Stayed 1 night in May 2024
Response from Jana on May 21, 2024
Thank you for taking the time to review our Home2 Suites, Rachel! We are so happy to hear that you enjoyed your stay with us. We look forward to seeing you again the next time you are in the Portland area!

10/10 Excellent

Malinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jana on May 21, 2024
Thank you for your review, Malinda! We hope that you will visit us again when traveling to the South Portland area.

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious. Clean
Stayed 1 night in May 2024
Response from Jana on May 7, 2024
Thank you for sharing your review, Cheryl! We are happy to hear that you enjoyed your clean and spacious suite. We hope that we see you again soon!

4/10 Poor

Jennifer

Stayed 2 nights in Apr 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern. Well equipped rooms.
Stayed 1 night in Apr 2024
Response from Jana on May 6, 2024
Thank you for reviewing our Home2 Suites, Wayne! We are happy to hear that you enjoyed our clean and well equipped suites. We hope to see you the next time you are in the South Portland area!

8/10 Good

Caleigh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Jana on May 7, 2024
Thank you for staying with us, Caleigh. We hope to see you again soon!

10/10 Excellent

Patricia, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jana on May 6, 2024
Thank you for staying with us, Patricia!We hope to see you the next time your travels bring you into the South Portland area!

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom sliding doors difficult to open
Stayed 2 nights in Apr 2024
Response from Jana on Apr 23, 2024
Thank you for staying with us, Paula! We appreciate the great review and for sharing your thoughts about the bathroom door. We will make sure to check into it. We hope to see you the next time you are traveling in this area!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jana on Apr 23, 2024
Thank you for the great review, Eric! We hope to see you again soon!

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the staff is very friendly
Stayed 1 night in Apr 2024
Response from Jana on Apr 23, 2024
Thank you for reviewing our Home2 Suites, Patricia! We are happy to hear that you enjoyed our clean rooms and friendly team. We hope to see you again the next time you are traveling through the South Portland area!

2/10 Terrible

Chris

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely terrible customer service. I called this hotel before booking to ask if I could park my car there before I travelled. The specifically told me that if I was staying before or after my trip, I could park my vehicle. On the date of my flight, I parked my vehicle and went inside. They told me that this policy was not true. I then had to scramble to find another hotel to park my car at while trying to catch my flight. I asked to cancel my booking and they wouldn’t even refund me. Absolutely garbage hotel.
Stayed 1 night in Apr 2024
Response from Jana on Apr 18, 2024
Thank you for taking the time to share your experience with us, Chris. We sincerely appreciate your feedback. We apologize for the miscommunication regarding the park and fly policy and are sorry to hear that you had to find accommodations elsewhere. We hope that you will consider staying with us another time in the future so that we are able to provide you with a better experience.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel , stayed a week , clean , beds very comfortable . Breakfast lacked a little , but still ok !!
Stayed 6 nights in Apr 2024
Response from Jana on Apr 15, 2024
Thank you for reviewing our property, Paul! We are happy to hear that you enjoyed your weeklong stay with us in your clean and comfortable suite. We appreciate you sharing your thoughts on breakfast and will share your comments with our team. We hope to see you the next time you are in the South Portland area!

10/10 Excellent

Jean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility with a kitchenette. Great location near the airport and the Maine Mall.
Stayed 1 night in Apr 2024
Response from Jana on Apr 15, 2024
Thank you for reviewing our Home2 Suites, Jean! We are thrilled to hear that you enjoyed our convenient location and beautiful suites. We hope that you will visit us again soon!

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay, room was clean, needed some touch ups. Breakfast options were not the best quality. Staff was great! Not enough parking!!! Don’t return late at night because there will be no parking available.
Stayed 2 nights in Mar 2024
Response from Jana on May 7, 2024
Thank you for your review, Megan! We are glad to hear that you thought our team was great and that you had a good stay with us! We are sorry that you did not enjoy the complimentary breakfast options and that there you felt like there was not enough parking. We truly appreciate your feedback and will share it with our team. We hope that we will see you again the next time you that you come back to the South Portland area.

10/10 Excellent

Blerta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible, clean, neat, excellent staff!
Stayed 1 night in Mar 2024
Response from Jana on Apr 15, 2024
We are so happy to hear that you enjoyed our clean suites and our friendly team! Thank you for choosing to stay with us and we hope to see you again soon!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating.
Stayed 1 night in Mar 2024
Response from Jana on Apr 14, 2024
We appreciate your review of our Home2 Suites, Diane! We are happy to hear that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

shanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff
Stayed 3 nights in Mar 2024
Response from Jana on Apr 1, 2024
Thank you, Shanna! We are happy that you enjoyed your stay at our Home2 Suites and hope to see you another time soon!

10/10 Excellent

Alyson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing studio room a great fit for our family, we will stay again!!!
Stayed 1 night in Mar 2024
Response from Jana on Apr 1, 2024
Thank you for the amazing review, Alyson! We are so happy that you and your family enjoyed your stay, and we hope to see you all again soon!

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jana on Apr 1, 2024
Thank you for reviewing our property, Brett! Please visit again soon!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jana on Mar 20, 2024
Thank you for staying with us, Michael. We hope to see you again soon!

8/10 Good

april

Travelled with family, Travelled with family and small children
Liked: Staff & service
Breakfast ended before said time. Needed to be vacuumed floors in hall were dirty. Pool area door broken, pool area had no towels.
Stayed 2 nights in Mar 2024
Response from Jana on Apr 13, 2024
Thank you for staying with us, April. We truly appreciate your feedback and will share your thoughts directly with our team. We apologize for any inconvenience and hope that you will consider staying with us again in the future.

10/10 Excellent

Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the spacious room and accommodations.
Stayed 1 night in Mar 2024
Response from Jana on Mar 20, 2024
We are so happy to hear that you enjoyed our spacious rooms, Jeremy! Please visit us again soon!

10/10 Excellent

Perley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Hotel was very clean and convenient. Good continental breakfast and friendly staff. Will definitely be staying here again.
Stayed 2 nights in Mar 2024
Response from Jana on Mar 20, 2024
We are thrilled that you enjoyed your stay at our Home2 Suites, Perley! Our team looks forward to welcoming you back the next time you come to the South Portland area!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facility. Very accomodating. I would like to have the ability to darken the room when going to sleep.
Stayed 1 night in Mar 2024
Response from Jana on Mar 20, 2024
Thank you for your review, Susan! We are happy that you enjoyed your stay and hope to see you again soon!

8/10 Good

Brett

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had thought it was complementary onsite parking but i guess not
Stayed 1 night in Mar 2024
Response from Jana on Mar 7, 2024
Thank you for your review, Brett! Parking is complimentary while you are staying with us. If you leave your car after you have checked out, there is a charge per day. We are sorry for the confusion regarding the parking and hope to see you again soon!

10/10 Excellent

Imbabazi

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good!I
Stayed 2 nights in Feb 2024
Response from Jana on Mar 7, 2024
Thank you for staying with us, Imbabazi! We are happy that you enjoyed our complimentary breakfast. We hope to see you the next time you are in the South Portland area!

10/10 Excellent

Annie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved watching the planes taking off from our bedroom window, they are not very loud at all. it's been amazing. the staff were friendly, rooms are clean. lovely place, very close to restaurants, cryptozoology, kids museum.
Stayed 3 nights in Feb 2024
Response from Jana on Mar 7, 2024
We are so happy to hear that you and your family enjoyed your stay with us, Annie! We hope that you will visit us again soon!

8/10 Good

Susan, Bar Harbor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed spending the night in a clean, comfortable and spacious King suite. It is nice to have seating other than on the bed, or in upright little chairs. The room had a nice small couch to watch the TV, and was equipped with micro wave, apt sized refrigerator, toaster and sink, as well as eating utensils, plates, glasses etc. And all this at a very reasonable price. The stay included free onsite parking, and the standard breakfast, which was satisfactory. All in all a very good value for a nice place to stay while traveling
Stayed 1 night in Feb 2024
Response from Jana on Apr 13, 2024
Thank you for sharing your experience, Susan! We are so happy to hear that you enjoyed the spacious accommodations and all of the extra amenities that come with your room. We look forward to seeing you the next time your travels bring you to the South Portland area!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The kids really enjoyed the breakfast and having the mini kitchen made it easier and more “home like”
Stayed 1 night in Feb 2024
Response from Jana on Feb 29, 2024
Thank you for your review of our Home2 Suites, Ashley! We are thrilled to hear that your family enjoyed our complimentary breakfast and spacious rooms with the kitchen. We always want our guests to feel at home when staying with us! We hope to see you and your family another time soon!

2/10 Terrible

Melville

Stayed 1 night in Feb 2024
Response from Jana on Feb 29, 2024
Thank you for your review, Melville. We hope that next time you will include some feedback with your review. Your feedback is valuable as we strive to make sure that each guest experience is a great one. We apologize that we did not exceed your expectations and hope that you will consider staying with us again in the future.

10/10 Excellent

Bri

Liked: Cleanliness, staff & service, property conditions & facilities
Always a good
Stayed 3 nights in Feb 2024
Response from Jana on Feb 29, 2024
Thank you for choosing the Home2 Suites, Bri! Please visit us again soon!

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jana on Feb 29, 2024
Thank you for staying with us, Kathryn! We hope to see you again the next time you are visiting the South Portland area!

8/10 Good

Marisela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very spacious and clean. The staff were friendly and helpful. The workout room had enough to get a good and quick workout in. The only negative is the indoor pool. Very small space and not ventilated well at all. Too much chlorine is being used.
Stayed 2 nights in Feb 2024
Response from Jana on Mar 7, 2024
Thank you for your review, Marisela! We are thrilled to hear that you enjoyed our friendly team, gym, and clean and spacious suites. We have shared your feedback with the appropriate department regarding the pool. We hope to have the opportunity to host you again in the future!

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Jana on Feb 26, 2024
Thank you for the perfect score, Nathan! We are happy to hear that you enjoyed your stay with us! We hope to see you the next time that your travels bring you into the South Portland area.

8/10 Good

April Del

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jana on Feb 26, 2024
Thank you for reviewing our property, April. We are glad that you enjoyed your stay!

4/10 Poor

Ashley

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jana on Feb 26, 2024
Ashley, thank you for your review. We hope that you will include some feedback next time as it is helpful in ensuring that our hotel continues to improve and provide a positive guest experience.

10/10 Excellent

Katharine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like the fact that when we passed by a room that was being cleaned we noticed a cleaner zipping up a luggage
Stayed 5 nights in Feb 2024
Response from Jana on Feb 26, 2024
Thank you for taking the time to share your experience, Katharine. We sincerely appreciate your feedback. We have reached out to our housekeeping department to ensure that your concerns are checked into. We hope that we will see you the next time you come to this area.

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
This was fine for an over night.
Stayed 1 night in Feb 2024
Response from Jana on Feb 23, 2024
Thank you for your review, Kimberly! We hope to see you another time soon!

8/10 Good

Cassie

Travelled with family
Liked: Staff & service, amenities
We've stayed here before and liked it a lot so we came again. The hotel common areas were not nearly as clean as last year. The hallways were in need of a good vacuuming and there was trash that sat, never getting picked up, the entire 3 days of our stay. Thankfully, the room was still clean and staff was friendly. We'll probably still consider another stay here in the future.
Stayed 2 nights in Feb 2024

4/10 Poor

Claudia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jana on Feb 26, 2024
Thank you, Claudia. We hope that you will include some feedback next time with your review. It is helpful in ensuring that our hotel continues to improve on our commitment to provide a positive guest experience.

10/10 Excellent

David v

Liked: Property conditions & facilities
Customer service was good, very clean.
Stayed 1 night in Feb 2024
Response from Jana on Feb 23, 2024
Thank you so much for the positive feedback, David. We are thrilled that you enjoyed your stay with us and hope to see you again the next time you are in the South Portland area!

4/10 Poor

William

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Blood on towel and on table not alot and im not one to complaine but deffinatley gross. And i was suposed to check in at 4 i was there with my wife and two kids waiting in car for over an hour waiting for a call. Had to go bak in to finally check in.
Stayed 1 night in Feb 2024
Response from Jana on Feb 20, 2024
Thank you for taking the time to share your experience about your recent stay, William. We sincerely appreciate your feedback and hope that you will accept our apologies for not being able to get you checked in earlier. We strive to provide our guests with clean accommodations and are sorry to hear of your concerns regarding the towel. We have shared your feedback with our team to ensure that this does not happen again. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the South Portland area.

10/10 Excellent

Will

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jana on Feb 20, 2024
Thank you so much, Will! We are happy that you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Suzan

Liked: Cleanliness, property conditions & facilities, room comfort
I wish hospitality staff at the front desk had a welcoming persona..So many times, no one is freindly, greets you as you approach the desk to speak with them to check in nor thanks you for your business. This was all the case on Feb 14 about 10:50 pm checkin. I had a young lady with zero friendly attitude. The morning gals (2) on Feb 15 checkout were completely the opposite and get 10 out of 10 scores. Especially the supervisor/mgr gal who was superb customer service towards me.
Stayed 1 night in Feb 2024
Response from Jana on Mar 24, 2024
Thank you for your review, Suzan. We truly appreciate you choosing to stay with us and are saddened to hear that you were not greeted with a smile and a warm welcome. We truly appreciate your feedback and will share it with our team. We hope that you will consider staying with us again.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jana on Feb 15, 2024
Thank you for staying with us, Amanda! We are happy that you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Leona

Stayed 1 night in Jan 2024
Response from Jana on Mar 24, 2024
Thank you for taking the time to review our property, Leona! We are thrilled that you enjoyed your stay with us and we hope to see you again soon!