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Reviews of Marriott Grand Residence Club, Lake Tahoe

4 out of 5
Marriott Grand Residence Club, Lake Tahoe
1001 Heavenly Village Way, South Lake Tahoe, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1234 out of 1704 reviews" "
Rating 8 - Good. 327 out of 1704 reviews" "
Rating 6 - Okay. 91 out of 1704 reviews" "
Rating 4 - Poor. 30 out of 1704 reviews" "
Rating 2 - Terrible. 22 out of 1704 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Neil

Stayed 1 night in Mar 2024

10/10 Excellent

Anuj

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Seamless check-in. Amazing and helpful staff. Super awesome suites.
Stayed 1 night in May 2024

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Sultan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Fnu

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Sanjay

Stayed 1 night in Apr 2024

10/10 Excellent

pei-fen

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Had great time skiing here!
Stayed 2 nights in Mar 2024

10/10 Excellent

Roger

Liked: Cleanliness, property conditions & facilities
Location, location, location! You couldnt beat the location at the bottom of the gondola. Base camp pizza is awesome. The price was reasonable considering the location. Overall, a wonderful experience.
Stayed 5 nights in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Eileen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff. Spacious.
Stayed 3 nights in Feb 2024

6/10 Okay

Kathleen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No one at this property is customer centric. The customer service was horrible. Step out to Heavenly property and the customer service is AMAZING. Inside this property and they are short, abrupt, and rude. They aren’t even interested in trying to make the experience one that would be enjoyable. Every conversation was what they couldn’t do or wouldn’t do. This is the second time we’ve been to Tahoe and we wanted to stay near the Gondola but other than proximity, it wasn’t worth it. Marriott should be checking this property, time share or not.
Stayed 4 nights in Feb 2024

4/10 Poor

Verified traveller

Nice, but likely wouldn't do it again.
The property itself is very nice. That said, not worth what we paid. We were only given a queen bed and for the cost would have thought we'd have a King. We requested it and the property was booked solid. Our room was also not ready when we arrived. The valet service was good and well worth it if you're checking in for a single night or two. Not dealing with the parking zoo of that area is a god send. The phone valet system they use also works really well. That said, our next time will be a VRBO most likely as the value just isn't there from our view
Stayed 1 night in Feb 2024

10/10 Excellent

Melissa

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, room comfort
Relax, Recharge, Replay
Location is excellent. Amazing places to shop, eat, and play. Pool and Hot Tubs are spacious and relaxing after a day of skiing. The room was much larger than I had expected, and my friend and I took full advantage of the large living room, kitchen, balcony, double sink with jaccuzi tub bathroom, and on and on. This suite was sweet!
Stayed 4 nights in Feb 2024

10/10 Excellent

William

Liked: Cleanliness, room comfort
Great place for a ski vacation
Great place to stay when skiing at Heavenly. Clean, comfortable rooms. Nice property. Hot tub was great after skiing. Fun being in the village with all the stores, bars, and restaurants. The gondola is literally just outside the door. Do note that Heavenly is very quick to close the gondola if the winds pick up even a bit. There is a shuttle over to the other base area, but the line for the shuttle gets long very quickly and this because a real pain. The only thing negative about the resort is the $35 per night charge to park your car. Is that really necessary? But we will be back because it's so nice to be right there.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ariane

Travelled with family
Liked: Cleanliness, room comfort
Great cozy stay for family
Beautiful property right in the heart of Heavenly Village with easy access to gondolas if you plan to snowboard/ski. We stayed in a one bedroom which was a great size, and included a full kitchen well stocked. The tub was huge and had great jets. My only two complaints are the bed was a bit too firm for my liking (didn’t feel like a true Marriott heavenly bed) and the fireplaces have a timer on them that go off after 30 mins. We also had an issue with housekeeping not bringing up a pack n play for several hours. It took 4 phone calls for it to finally arrive. Otherwise, great property in a great location and I highly recommend it for families. P.S. the pool is heated and the jacuzzi is running in the winter, even in the snow. Bring your suit to enjoy!
Stayed 3 nights in Feb 2024

10/10 Excellent

DOM

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Bostjan

Got studio for handicapped, though I have made reservations for a normal room
Stayed 2 nights in Jan 2024

10/10 Excellent

Shin Min

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a really beautiful place. We had the room overlooking the pool but it was amazing for the 2 of us. We had a large bed with a full kitchen with all the kitchenwares provided, even down to a rice cooker I think! 5/5 stars for me on everything. There were a lot of shops on the perimeter of the residence inn. It made our short 2 days 1 night trip a whole lot memorable, thank you Marriott!
Stayed 1 night in Dec 2023

4/10 Poor

Michael

Business traveller
Disliked: Room comfort
Stayed 4 nights in Jan 2024

2/10 Terrible

Diana

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Trinh

Stayed 1 night in Jan 2024

10/10 Excellent

Silvina

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Joey

Business traveller
Liked: Cleanliness, room comfort
The elevators were a minor problem
Stayed 1 night in Dec 2023

10/10 Excellent

Stacy

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Destiney

Stayed 3 nights in Dec 2023

10/10 Excellent

David Jonathan, San Antonio

Stayed 6 nights in Dec 2023

10/10 Excellent

Dina

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

THUYEN

Stayed 2 nights in Nov 2023

6/10 Okay

Violeta

Travelled with partner
Liked: Cleanliness, amenities
Rooms are outdated
Stayed 1 night in Nov 2023

10/10 Excellent

Debbie

Liked: Cleanliness, room comfort
Tahoe Rooming space
Excellent property Room well equipped for cooking. Bath spa tub difficult to enter for someone 75 years old. Preferably a shower but very clean and welcoming
Stayed 2 nights in Nov 2023

10/10 Excellent

Yaroslav

Stayed 2 nights in Nov 2023

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was expecting a hotel room and walked into a really nice 1 bedroom suite. Great place in every way
Stayed 1 night in Nov 2023

10/10 Excellent

Carley

Liked: Cleanliness, room comfort
Great rooms! Right by all the reaturaunts and shopping.
Stayed 1 night in Nov 2023

10/10 Excellent

Heather

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Nov 2023

10/10 Excellent

Benito

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Nov 2023

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Genesis

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Carolyn Alisa

Stayed 1 night in Nov 2023

6/10 Okay

Luisa

Liked: Property conditions & facilities
It was okay. Timberlodge is way better. You can tell they were extremely under staffed. We won’t stay there again.
Stayed 1 night in Nov 2023

6/10 Okay

Chris, Lancaster

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice location in the heart of the village. The rooms were louder than expected as they’re on the Main Street. This definitely interrupted the peacefulness of our stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fast and easy check in. Great hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Travelled with family
Jen at the front desk was so sweet and helpful helping us on where to go and what to do in Tahoe😊
Stayed 1 night in Nov 2023

10/10 Excellent

Jeanette

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and an amazing staff. So courteous and efficient. We will definitely stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

MARICELA

Liked: Cleanliness, room comfort
Great place to stay.
First time staying here. It was great and the location was close to restaurants and other entertainment.
Stayed 1 night in Nov 2023

10/10 Excellent

ike

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
problem was no power several hours
Stayed 2 nights in Oct 2023

6/10 Okay

Les

Travelled with group
Liked: Cleanliness, room comfort
Nice hotel-Terrible valet!
The Hotel is great, had a major altercation with the valet as he almost ran over me in the unloading zone. He then told me I should not be unloading under the canopy that I should be unloading in the rain on the sidewalk. Very bad experience with the valet very good experience with the hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

winefredo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
beautiful location and surrounding
Stayed 3 nights in Oct 2023