Overall enjoyed my stay at the occidental! Had some amazing staff members like Julio L & Milton G, they went above and beyond, always friendly! Most of the staff are friendly but they really stood out to us! There were always lots of outdoor entertainment going on, drinks & food were good! We especially loved the Tokyo restaurant and HIGHLY recommend booking a reservation for hibachi there as well as it was DELICIOUS and so fun!
The cons we experienced:
The front desk staff could use some work, found them very standoff/rude, less friendly, and definitely did not go above and beyond to make our stay memorable or comfortable. We actually felt very uncomfortable out last day there with the front desk staff.
Aswell and the bathrooms could use some attention, the small glass pane was barley holding on and almost fell down multiple times, and we also had to jimmy rig one of our shower hearts to make sure it wasn’t spraying Willy Billy
Hopefully the front desk staff can learn some new customer service skills and the resort would be much better off!
Overall a decent resort for price, it is a smaller resort, probably great for a low key family vacation. Not too much for kids activities on site, also not much for nightlife so it is pretty quiet, which made it relaxing