Sports facility

Reviews of Occidental Nuevo Vallarta - All Inclusive

4 out of 5
Occidental Nuevo Vallarta - All Inclusive
Paseo De Los Cocoteros No 18, Villa 8 Fraccionamiento Náutico, Nuevo Vallarta, NAY

Reviews

8.2

Very good

Rating 10 - Excellent. 712 out of 1588 reviews" "
Rating 8 - Good. 466 out of 1588 reviews" "
Rating 6 - Okay. 220 out of 1588 reviews" "
Rating 4 - Poor. 111 out of 1588 reviews" "
Rating 2 - Terrible. 79 out of 1588 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bi Yue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all inclusive hotel for vacation!
Stayed 7 nights in Apr 2024
Response from General Management on May 10, 2024
Dear Bi Yue,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, the dining options and drink options are fantastic. It’s on a great beach. That’s very walkable.
Stayed 2 nights in May 2024
Response from General Management on May 10, 2024
Dear Bernd,First of all, we would like to thank you for the very positive comments you have shared regarding your recent visit to our Occidental Nuevo Vallarta hotel. We are delighted to know that you enjoyed our all-inclusive service. Our chefs and bartenders prepare a wide variety of delicious dishes and drinks with the aim of satisfying all palates.Also, we thank you for highlighting our beautiful beach, where you can enjoy a long walk along soft sands in a warm climate.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,

10/10 Excellent

RAJVINDER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, food was amazing Friendly staff
Stayed 6 nights in Apr 2024
Response from General Management on May 9, 2024
Dear Rajvinder,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Best Regards,

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in May 2024
Response from General Management on May 8, 2024
Dear Joaquin,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

6/10 Okay

Richard Frank

Travelled with group
Liked: Cleanliness
Front desk people are rigid and not flexible, could be friendlier.
Stayed 7 nights in Apr 2024
Response from General Management on May 7, 2024
Dear Richard,Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Nuevo Vallarta. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Our staff's service and kindness is one of our main strenghts and we are quite disappointed to hear that you felt we underperformed in this area at our the reception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely,

8/10 Good

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Management on May 7, 2024
Dear Yesenia,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

10/10 Excellent

Samir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful for a vacation of relaxation.
Stayed 7 nights in Apr 2024
Response from General Management on May 7, 2024
Dear Samir,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

10/10 Excellent

Yasin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from General Management on May 6, 2024
Dear Yasin,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

10/10 Excellent

Dave, Calgary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort. The staff were very friendly. It's very clean with a nice room. The food was excellent.
Stayed 2 nights in May 2024
Response from General Management on May 6, 2024
Dear Dave,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We thank you for highlighting the cleanliness and beauty of our facilities and rooms, intended to guarantee an unforgettable stay at our hotel.Also, it is good to know that I enjoy the delicious dishes prepared by our chefs in order to satisfy all palates.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

6/10 Okay

John, Lancaster

Travelled with partner
I would give this a 3 star rating. Only three restaurants and buffet is very limited, not upscale. Drinks are very week and not a good selection. Room window was just over an A/C unit for restaurant, was loud all night and non stop. Most of staff was friendly and helpful. Nice beach and pool area. Stayed in other resorts with much better food, drinks and atmosphere. This one is not for us. Looking for a 4 star or above, this is not it.
Stayed 5 nights in Apr 2024
Response from General Management on May 6, 2024
Dear John,We first would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.We are sorry to read that our gastronomic and beverage offering was not to your liking. We will be sure to pass on your comments to our chefs and F&B manager in order to improve the variety and quality of our dishes and drinks.Also, we are sorry to read about the incident that you mentioned about your room, for this type of incident do not hesitate to contact our reception who will make sure to grant you a new room and that you continue enjoying your vacation at our hotel.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely,

8/10 Good

Karim

Liked: Cleanliness, staff & service
Friendly staff, good food but dated facilities
Stayed 7 nights in Apr 2024
Response from General Management on May 6, 2024
Dear Karim,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

10/10 Excellent

Jose David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I spent a full week at this resort and truly did have a wonderful experience. The resort is gorgeous inside and out and the staff was friendly and helpful. The food was delicious with a changed menu almost everyday. They also have themed restaurants and live shows every night. All inclusive is an understatement. They provide everything and more here. Always will recommend this resort in Puerto Vallarta!!
Stayed 7 nights in Apr 2024
Response from General Management on May 6, 2024
Dear Jose,Thank you very much for your wonderful comments shared on Expedia, we are delighted to read about how you and your wife enjoyed a wonderful experience at our hotel, the entire team works very hard to make you feel well cared for at all times.It's good to know that I enjoy the delicious dishes prepared by our professional chefs in each of our restaurants.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 7 nights in Mar 2024
Response from General Management on May 6, 2024
Dear David,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent, very nice property with excellent amenities. Very clean and the food was excellent. We upgraded to the royal level and it was well worth the price. At the royal level pool Canario and Jesus took such good care of us would definitely return for another stay!
Stayed 7 nights in Apr 2024
Response from General Management on May 1, 2024
Dear Alex,Thank you very much for your wonderful comments shared on Expedia, we are delighted that you will enjoy a pleasant stay at our hotel and our Royal Level service ideal for our guests who are looking for a plus during their stay and enjoy private facilities.Also, we want to thank you for highlighting the beauty and cleanliness of our facilities, our entire team makes sure to keep our facilities impeccable.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

8/10 Good

sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service on May 2, 2024
Dear Sabrina, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta. Kind regards

10/10 Excellent

Jack L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from General Management on Apr 30, 2024
Dear Jack,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it was very clean, and nice staff. Needs move lounging chairs by the main pool area, and more variety of nightly shows.
Stayed 7 nights in Apr 2024
Response from General Management on Apr 29, 2024
Dear Paul,Thank you very much for your wonderful comments on Expedia, we are delighted that you will enjoy your stay with us and the excellent service offered by the entire team who ensure that you are well looked after at all times.On the other hand, we assure you that we have taken note of your comments about some of our services and we will transmit your comments to the corresponding departments in order to improve our services.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,

6/10 Okay

Lona, Airdrie

Stayed 21 nights in Apr 2024
Response from General Management on Apr 29, 2024
Dear Lona,We appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

8/10 Good

Alma

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area very nice, room nice and clean. Food very good. The only thing rooms don't have balconies to walk outside.
Stayed 4 nights in Apr 2024
Response from Guest Service on Apr 27, 2024
Dear Alma, we appreciate your kind comment, we are happy to know that you had a pleasant stay and that we were able to meet your expectations for a peaceful stay. It's a pleasure for us, we hope to see you back soon in your home Barceló Puerto Vallarta. Kind regards

10/10 Excellent

Lori, Calgary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! They had some fun activities and it wasn’t too loud around the pool. They also had some entertainment at night if you wanted to attend. Buffet was good and they also had restaurants you could pre book for something different
Stayed 7 nights in Apr 2024
Response from General Management on Apr 29, 2024
Dear Lori,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

8/10 Good

Alicia

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from General Management on Apr 29, 2024
Dear Alicia,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place entertainment was good something going on at the pool all day .
Stayed 14 nights in Apr 2024
Response from General Management on Apr 24, 2024
Dear June,First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Nuevo Vallarta hotel and are delighted to read that we were able to match your expectations. We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times and have also tried a few other nearby resorts. We decided that Occidental Nueva Vallarta was the best choice for us. The staff are friendly, the resort is well maintained and the rooms are clean. The only thing I would suggest are having more chairs in the pool area. Many people place towels on the chairs to reserve them and aren't even in the pool area. There are signs that say not to do that but... People still do and the policy is not enforced.
Stayed 4 nights in Apr 2024
Response from General Management on Apr 24, 2024
Dear Catherine,Firstly we would like to thank you for choosing our Occidental Nuevo Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Thank you very much for highlighting the excellent service from our entire team who ensure that you are well taken care of at all times and enjoy your stay with us.We regret reading that apparently we failed to ensure that our hotel policy, forbidding the reservation of sun beds, was respected during your visit. Your mentioning of this in your review did not go unnoticed and we are pleased to inform you that with immediate effect we will be enforcing the communication reminding guests that reservation of sunbeds without immediate use is forbidden in our hotel.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.Cordially,

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We overall had a pleasant time here. The food was fantastic with the exception of the Italian place. The Tokyo restaurant was fantastic, and we went back twice. I was a little disappointed the property advertises 3 pools but one of them is a small wading pool for children, and the other is for royal level only so you realistically only get one pool. I also wish their was a swim up bar, but it’s also the kids pool so I guess that’s why. Although there is nightly entertainment, there isn’t much to do after 10 pm, or games around. We loved our bartender staff Ramon, Augustine, and Eric. David in the buffet was great too. We did have bad service at checkout time. The hotel staff arranged our pick up in accordance with our flight times. Karen informed us we were allowed to keep our wristband until pickup at 4pm, as long as we vacated our room at 12pm. When we returned at 3:30 to hand in our wristbands she was incredibly rude, speaking to her coworker in Spanish angrily and clearly about us. She then went back on her word and said she told us 2pm - accusing us off not returning as instructed. My partner and I were really disappointed with how she spoke to us, and how we were told two different things. Despite having a great time all week it ended on a sour note. I guess they expected us to sit in the lobby from 12-4pm? After paying for 7 nights, I was surprised they took issue with us spending an extra 3 hours on site, without occupying a room.
Stayed 7 nights in Apr 2024
Response from General Management on Apr 23, 2024
Dear Matthew,Firstly we would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.We are delighted that you will enjoy the delicious dishes prepared by our professional chefs, although we are disappointed to know that you do not enjoy our Olivos restaurant, we will make sure to improve the quality of our Italian dishes so that our gastronomy remains special for our guests.Also, we thank you for highlighting several members of our team by name since they all work very hard to ensure that you are well taken care of at all times and enjoy your stay at our hotel.On the other hand, we are very dismayed to read about the incident you had during your check out, we will transmit your comments to our head of department for a review and improvement of the service since they are not the quality services that we offer in our hotel, please Please accept our sincerest apologies for this.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

6/10 Okay

Robert

Travelled with group
Liked: Cleanliness
We have been here many times over 30 years, the number of employees is down and it could use a refresh. It needs an after hours BBQ and bar open late. The lounge is the only place to go in the evening at the hotel, and it’s boring with the same, saxophone or mariachi band. Needs something else. But the food is good and the facility itself is fine, like I said it needs a little love.
Stayed 10 nights in Feb 2024
Response from General Management on Apr 23, 2024
Dear Robert,We first would like to thank you for making our Occidental hotel your preferred choice for your holidays in Nuevo Vallarta, it is always a pleasure to welcome back our most loyal guests year after year. It is good to know you enjoyed the culinary delights prepared by our professional chefs who always strive to offer a wide variety of typical foods in order to please all palates.On the other hand, we have taken note of each of your comments and we assure you that we will transmit them to the corresponding departments in order to improve our services and continue offering unforgettable experiences.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel location is exceptional. The dining choices and quality of dining is excellent. The front desk staff are rude, untrained and unhelpful. A great pity for this property.
Stayed 6 nights in Apr 2024
Response from General Management on Apr 22, 2024
Dear David,Firstly we would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.We are delighted to know that you enjoy the wide variety of delicious dishes prepared by our professional chefs in order to satisfy all palates.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

10/10 Excellent

Fabian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing, needs more activities during the day.
Stayed 7 nights in Apr 2024
Response from General Management on Apr 22, 2024
Dear Fabian,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We have taken note of your comments about our activities and we assure you that we will pass your comments on to our Head of Entertainment to improve the variety of activities we offer at our hotel.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,

8/10 Good

Brae-Lynn Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent food was good. Hotel was quiet. We went fishing and caught a ton of fish thank to Puerto vallarta fishing tour. Our waiters Jesus, Angel and a couple others were awesome. Our room was always clean. Thanks to all the staff
Stayed 6 nights in Apr 2024
Response from General Management on Apr 22, 2024
Dear Alexandra,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We want to thank you for mentioning Jesus and Angel as they work very hard to ensure that you are well taken care of at all times and enjoy refreshing drinks on a sunny day at our hotel.We are also very pleased to read that you were very satisfied with the comfort and cleanliness of the room you stayed in and we are grateful for your praise of the beauty of our rooms intended to ensure an unforgettable stay at our hotel.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,

10/10 Excellent

daniel j

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was offered an upgrade upon arrive. Food was good, would have liked more buffet options. Pool was clean, no issues with loungers. Beach was clean and very close. Would stay here again in a minute!
Stayed 7 nights in Apr 2024
Response from General Management on Apr 22, 2024
Dear Daniel,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Nuevo Vallarta hotel and are delighted to read that we were able to match your holiday expectations. At Occidental we understand that food and drinks are important aspects of our guests’ overall expérience, this is why our chefs have created a varied assortment of options to please every type of palate. Reading that you were satisfied with the quality but at times a little bit disappointed with the variety, makes us feel that we are doing a good job but with possibilities to do even better, and therefore we will revise why during your stay we didnt seem to achieve our goal to offer a wide choice in each and every meal. Also, we want to thank you for highlighting the cleanliness of our facilities and the beach, since our entire team does a great job to keep our facilities impeccable.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Cordially,

10/10 Excellent

MONIQUE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from General Management on Apr 22, 2024
Dear Monique,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and easy to get around and the staff were very friendly and helpful and the food was excellent with great choices and as always we totally enjoyed our stay
Stayed 14 nights in Apr 2024
Response from General Management on Apr 19, 2024
Dear James,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We want to thank you for highlighting the cleanliness of our facilities as our team does a great job keeping our facilities spotless.In addition, it is good to know that I enjoy our wide variety of delicious dishes prepared by our professional chefs in order to satisfy all palates.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Best Regards,

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent time with our friends at this resort. Pool service from Anhel and Jesus was amazing. We also had excellent service at the buffet from Rafael and David. All the food and service was exceptional. Would definitely stay here again.
Stayed 10 nights in Apr 2024
Response from General Management on Apr 18, 2024
Dear Jennifer,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Nuevo Vallarta hotel with us and Expedia readers.Thank you very much for your wonderful comments about the excellent service from the team members you mentioned by name, the entire team ensures that you are well looked after at all times and have a pleasant stay.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

6/10 Okay

Tsvetelina

Travelled with family, Travelled with group
Liked: Cleanliness
Outdated and could use some remodel and fixing of basic room amenities like sliding doors to the bathroom
Stayed 7 nights in Apr 2024
Response from General Management on Apr 18, 2024
Dear Tsvetelina,We first would like to thank you for choosing our Occidental hotel for your vacation in Nuevo Vallarta and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.We are very sorry for the technical problems that occurred in your room, please do not hesitate to contact our reception for these types of incidents who will send our maintenance team to solve any incident that occurs during your stay and continue enjoying your vacation.Also, we assure you that we take note of your comments and work very hard in order to improve our services and continue offering unforgettable experiences.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely,

8/10 Good

Eduardo Jose Sierra

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The buffet was amazing! Staff at the Japanese restaurant were quite rude but enjoyed the Italian restaurant! Rooms were clean,
Stayed 6 nights in Apr 2024
Response from General Management on Apr 18, 2024
Dear Eduardo,Firstly we would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.We greatly appreciate your feedback on the quality and variety of our buffets, as our team of chefs strive to ensure a wide variety of both local and international dishes to please all palates across all services.We are also very pleased to read that you were very satisfied with the comfort and cleanliness of the room you stayed in and we are grateful for your praise of the beauty of our rooms intended to ensure an unforgettable stay at our hotel.On the other hand, we are very dismayed to read about the service you received at our Tokyo restaurant, we will certainly share your comments with our department head for a review and improvement of the service, please accept our sincere apologies for this.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Cordially,

10/10 Excellent

Regan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect, you could walk the sandy beach for hours! The hospital and a small mall are almost right across the street as well which was nice, along with the market behind the hospital on tuesdays. The staff were all amazing and so welcoming, rooms were large and kept very clean. The only downside for me personally would be the buffet options, I wish there were more selection without having to reserve the specialty restaurants. Overall a wonderfull place to stay
Stayed 6 nights in Apr 2024
Response from Guest Service on Apr 17, 2024
Dear Regan, thank you for the great feedback of your recent holiday experience at our Barceló Puerto Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards

10/10 Excellent

Kyoung Sun

Stayed 6 nights in Apr 2024
Response from General Management on May 6, 2024
Dear Kyoung,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

8/10 Good

Leslile

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from General Management on Apr 16, 2024
Dear Leslile,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family friendly resort. Our shower would leak all over the bathroom every time we used it. Al la carte restaurants were amazing.
Stayed 5 nights in Apr 2024
Response from General Management on Apr 15, 2024
Dear Juan,Thank you very much for leaving these wonderful comments on Expedia, we are delighted that you enjoyed your stay among us. It is our pleasure to read that you enjoy our restaurants since our professional chefs offer a wide variety of delicious local and international dishes in order to satisfy all palates.On the other hand, we are very sorry for the technical problem with the bathroom in your room. For this type of incident, please do not hesitate to contact our reception who will make sure to quickly send our technical team to solve any incident so that you continue enjoying your stay. their holidays.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

6/10 Okay

Cindy, Mount Forest

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It was a nice place but the food and offerings left much to be desired. We have food allergies and even though we notified the restaurants ahead of time the allergies were often ignored. This lead to stressful and frustrating dinners having to make sure the allergy was taken seriously. The staff is super friendly and planned some fun stuff daily around the pool, so we still had a great time. Just unfortunate having experienced much better food and accomodations at other resorts in the past.
Stayed 6 nights in Apr 2024
Response from General Management on Apr 15, 2024
Dear Cindy,We first would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team. On the other hand, we regret the inconveniences that you mention to us about our food service, we assure you that we take food allergies very seriously and we apply protocols so that our guests do not have any inconvenience, do not hesitate to contact our F&B team to special requests.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,

8/10 Good

Teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing. The beach was beautiful and the grounds are beautifully maintained. Lots of food and beverage options. The activity staff were awesome and lots of fun. The one negative...rooms do need some love (although always clean and comfortable) and the pool lounger situation needs to be revisited. Having to get up as early as 7AM to secure pool loungers is not my idea of a vacation.
Stayed 7 nights in Apr 2024
Response from General Management on Apr 15, 2024
Dear Teresa,Thank you for the great feedback of your recent holiday experience at our Occidental Nuevo Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We are pleased to know that you liked our cuisine and all-inclusive beverage service since our professional chefs and bartenders offer a wide variety of dishes and drinks to satisfy all palates.We have taken note of your constructive comments about our rooms and we want to tell you that we are working together with our team to keep all our rooms impeccable and that you enjoy an unforgettable vacation.We regret reading that apparently we failed to ensure that our hotel policy, forbidding the reservation of sun beds, was respected during your visit. Your mentioning of this in your review did not go unnoticed and we are pleased to inform you that with immediate effect we will be enforcing the communication reminding guests that reservation of sunbeds without immediate use is forbidden in our hotel.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

10/10 Excellent

Susan Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great property
Stayed 7 nights in Apr 2024
Response from General Management on Apr 15, 2024
Dear Susan,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was always super friendly, welcoming and helpful. They were also amazing with food allergies.
Stayed 9 nights in Apr 2024
Response from General Management on Apr 15, 2024
Dear Danielle,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We want to thank you for highlighting the excellent service of our team regarding special cases of food allergies, our team ensures that all our guests enjoy an excellent dining experience.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Cordially,

8/10 Good

Madison

Travelled with partner
Liked: Staff & service
The beach and overall location of the resort was great! The beach has beautiful sand and fun waves to boogie board on. The pool and bar were average. The pool didn’t appear to be cleaned daily as there was debris on the bottom, and sunscreen residue on the surface. The food was okay but not great. The grounds and public areas were a little dirty. Bird poop, spilled drinks, and other messes weren’t cleaned off the beach chairs. The rooms are a little run down. Our shower leaked and had barely any water pressure. They didn’t provide face clothes and the bath towels were very worn. There was a lot of dust under the bed and around the table base. I would ask the staff encourage people to smoke in designated smoking areas. Often people were smoking pool side or in the lobby. Overall the experience was average to good based on the price point we paid.
Stayed 7 nights in Apr 2024
Response from General Management on Apr 15, 2024
Dear Madison,Firstly we would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.We are very sorry for the technical problems that occurred in the bathroom of your room, please do not hesitate to contact our reception, who will make sure to send our technical team and quickly resolve any incident during your stay.We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Occidental Nuevo Vallarta we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards.We assure you that we have taken note of each of your constructive comments and we will transmit them to the corresponding departments in order to improve our services and continue offering unforgettable experiences.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Cordially,

8/10 Good

Gordon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled with our 6 month old baby and had a wonderful time here. Everyone was very friendly and accommodating toward us and our baby. Everything was clean and comfortable. We did have to carry our stroller up and down some short flights of stairs, but most parts had ramps. The food selection was very good, although more dairy free dessert options would be great. I also wish they had iced coffee, although there is a Starbucks pretty much right across the street. Service at the restaurants could be quite slow at times, but other times we had amazing, friendly waiters so overall we were very happy. The nightly entertainment was pretty hit or miss, but we loved the circus show and the Mexican fiesta! We would definitely come again!
Stayed 6 nights in Apr 2024
Response from General Management on Apr 15, 2024
Dear Gordon,Thank you very much for your wonderful comments on Expedia, we are delighted that you will enjoy your stay with your family, our entire team ensures that you have a pleasant stay and feel well cared for at all times.We thank you for highlighting the cleanliness of our facilities as our cleaning team makes sure everything is spotless.In addition, we have taken note of your constructive comments on some of our services, we will make sure to transmit them to the departments involved in order to improve our services and continue offering unforgettable experiences.It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

8/10 Good

Daniel Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IThe beach was very nice. Food was pretty good. Grocery store was accross the street if you wanted anything extra. It's a good hotel for the money.
Stayed 8 nights in Mar 2024
Response from General Management on Apr 13, 2024
Dear Daniel,Firstly we would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.It is our pleasure to know that you enjoy our beautiful quiet beach with a warm and tropical atmosphere, as well as the delicious dishes prepared by our professional chefs in order to satisfy all palates.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Cordially,

8/10 Good

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big enough property, food was good and staff friendly and accommodating
Stayed 5 nights in Apr 2024
Response from General Management on Apr 13, 2024
Dear Tyler,Thank you for the great feedback of your recent holiday experience at our Occidental Nuevo Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Cordially,

8/10 Good

Eleni Ioannis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pool and restaurant staff are very friendly and efficient. We enjoyed lobby bar and Lizbeth made me an amazing coffee! Buffet had great options but it was hard to get reservations for dinner. We enjoyed Tokyo restaurant and Johnny, Cristina and Samuel were amazing waiters. The front desk staff not very friendly. I suggest they train better for customer relations. Hotel needs to be remodeled but other than that worth staying there again. Easy access to beach and loved nightly entertainment.
Stayed 5 nights in Apr 2024
Response from General Management on Apr 12, 2024
Dear Eleni,Thank you for the great feedback of your recent holiday experience at our Occidental Nuevo Vallarta; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.It is our pleasure to read that you enjoy the delicious dishes prepared by our professional chefs and the excellent service from the team members that you have mentioned, they all work very hard so that you are well taken care of at all times and enjoy a pleasant stay.Our staff's service and kindness is one of our main strenghts and we are quite disappointed to hear that you felt we underperformed in this area at our the reception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision.Also, we have taken note of your constructive comments about our facilities and we assure you that we work very hard together with our technical team to keep our facilities impeccable.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind Regards,

8/10 Good

Chad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet, good food
Stayed 4 nights in Apr 2024
Response from General Management on Apr 12, 2024
Dear Chad,First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Nuevo Vallarta hotel and are delighted to read that we were able to match your expectations. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Cordially,

8/10 Good

Priya Darshanie, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and polite throughout the property.
Stayed 9 nights in Apr 2024
Response from General Management on Apr 12, 2024
Dear Priya,Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. It's a pleasure for us, we hope to see you back soon in your home Occidental Nuevo Vallarta.Cordially,

10/10 Excellent

el santo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Apr 2024
Response from General Management on Apr 11, 2024
Dear guest,Thank you for rating your recent visit to Occidental Nuevo Vallarta, we are delighted to know that you had a pleasant stay among us and that we were able to meet all your expectations. It was a pleasure to have you with us, we hope to see you soon.Best regards,