Calle America Latina. La mulata II, Sosúa, Puerto Plata
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 51 out of 109 reviews" "
10 - Excellent
51
Rating 8 - Good. 33 out of 109 reviews" "
8 - Good
33
Rating 6 - Okay. 9 out of 109 reviews" "
6 - Okay
9
Rating 4 - Poor. 3 out of 109 reviews" "
4 - Poor
3
Rating 2 - Terrible. 13 out of 109 reviews" "
2 - Terrible
13
8.4/10
Cleanliness
8.0/10
Staff & service
7.8/10
Amenities
7.8/10
Property conditions & facilities
Reviews
10/10 Excellent
Jose
Dec 17, 2022
Jose
6/10 Okay
Nancy
Travelled with family, Travelled with family and small children
The property was well kept , the maintenance staff and front desk were pleasant and friendly. On the hand if you’re not a local do not go to the restaurant or bar they will charge you double just for being foreign. The price of a burger and fries was listed on the menu for RD$480. The person that took my order charged me 880. When I asked why he said that because it was a “restaurant” prices were higher. At the bar it was the same.
A 5 minute ride to the supermarket was about 20USD . On the listing it states that there is a bus that takes you to a shopping center and the beach for 2usd that is non-existent, there is no bus , so come prepared rent a car. Nice and quiet place for locals or retired men looking for a good time if you know what I mean.
The property is huge. Quiet tranquil pool was great. Very nice huge condo. The only thing that i didint like was all the stairs to get to the Condominium.
Verified traveller
Stayed 2 nights in Jul 2021
10/10 Excellent
Verified traveller
Travelled with family, Travelled with family and small children
Jun 14, 2021
Liked: Property conditions & facilities
It was a quit place to relaxe and people very friendly
Verified traveller
Stayed 2 nights in Jun 2021
10/10 Excellent
cesar
Travelled with group
May 29, 2021
Liked: Cleanliness, room comfort
it was a good experience, the staff are really helpful , the food is really good and the everything was clean and well maintained
This property was pretty well clean most of the staff were very friendly specially Mr Jonathan and the front desk Mr Feliz. The checkin was very easy . Most of the paper work was done before hand. Before arrival. Excellent property
Parking lot in front of hotel was under construction- no signs to indicate as such-we thought we were in the wrong place. Other than that- this is a beautiful property with a massive pool and a swim/walk up bar. We only were here one night on business but looks like a great place. I would come back to this hotel for sure if I had to so to Sosua again (sosua itself is not for me).
The most beautiful pool! Friendly and professional staff. Under new management the last few years and I've been pleased with this last visit the most. Great job!
Ha mejorado con relación a las visitas anteriores.
Alexis
Stayed 1 night in Sep 2020
10/10 Excellent
Verified traveller
Aug 24, 2020
Liked: Cleanliness
Verified traveller
Stayed 2 nights in Aug 2020
6/10 Okay
Eric
Travelled with family
Aug 22, 2020
Liked: Cleanliness, room comfort
Not a bad hote
Eric
Stayed 1 night in Aug 2020
10/10 Excellent
Verified traveller
Aug 9, 2020
Liked: Cleanliness, amenities
Verified traveller
Stayed 1 night in Aug 2020
10/10 Excellent
Alexis, Santiago
Travelled with family and small children
Aug 3, 2020
Liked: Cleanliness
El complejo es bastante cómodo, la piscina es muy buena.
El problema es con la música en el área de la piscina, no hay música propia del complejo, pero tampoco se puede poner música aunque esté a bajo volumen. No es fácil estar en un área de recreo con un silencio sepulcral.
Deben resolver eso para que todo sea mejor.
Alexis
Stayed 1 night in Aug 2020
8/10 Good
Edwin
Travelled with family
Jul 25, 2020
Liked: Cleanliness, room comfort
Nos sentimos muy bien pero deben hacer algo con las hormigas de alas y las caribes tambien la nevera no enfriaba... A pesar de todo la pasamos de maravilla.
Had a few issues with the reservation but spoke the supervisor immediately was resolve, thanks 😊 so much for making your hotel my house for me and my family I’ll be back soon.
Verified traveller
Stayed 1 night in Mar 2020
4/10 Poor
Verified traveller
Travelled with family
Mar 2, 2020
Liked: Cleanliness
Disliked: Staff & service, amenities
One bed missing, restaurant more often closed than open
There was an issue with payment of the room. They claimed never to have received the room so I had to pay cash for a room I had already “paid”. The hotel itself is beautiful and the apartment lovely and perfect for a large crowd. But customers should not have to pay double the money for this. Hopefully I can get reimburse.
Stayed a month in one of the condo units. This unit had been recently remodeled with nice furniture, bed, bathroom and living room. The only real complaint I would have is the size of the refrigerator and the electric hot plate. Storing food and cooking were a bit of a challenge. The porch area was very nice and spending the morning drinking coffee was a joy.
The property and pool are very well maintained most days the swim up bar was staffed. Food at the restaurant was good if a little expensive. There is an in site store that has most of the items you might need if you forgot something in Sosua. The prices are a little high but reflect how far you are from stores. There is a calmado about a 10 minute walk where you can but stuff at a reasonable price.
Overall I think this is a very nice place to stay if you want to get away and relax and would be good for couples or families with children. There is a shuttle bus that runs to Sosua for times a day with a 50 peso cost. Just be aware you are about a mile from the main road and if that and the cost does not deter you this is an excellent place to stay.
Verified traveller
Stayed 2 nights in Feb 2019
Response from leyvi on Aug 4, 2019
Thank you very much for your comment, our wish is that you feel comfortable and relaxed, it was a pleasure to have you with us and we hope you can return soon, as for the negative we are working on improving.
Thank you.
6/10 Okay
Verified traveller
Travelled with family, Travelled with family and small children
Jul 31, 2019
Liked: Amenities
Great pool area but other than that the property needs to be better maintained. Check in after 5:00 and you deal with a security man who is not welcoming. Had 3 units and all were different and dated.
Verified traveller
Stayed 2 nights in Jul 2019
Response from leyvi on Jul 31, 2019
hanks for your comment,
We want to inform you that we have a renovated apartment and that we are working to remodel everything, you can book it as a non-standard premium apartment, as for the chekin it is at 2 in the afternoon after 5 the resepcion staff leaves and the key is left to security for late customers
10/10 Excellent
Verified traveller
Jul 29, 2019
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Verified traveller
Stayed 7 nights in Jul 2019
10/10 Excellent
Barry
Travelled with group
Jul 29, 2019
Liked: Cleanliness, staff & service, amenities
I love staying there, the only thing i think that needs improving on is the Lighting in the Hallways, and better Scheduling of the Restaurant times. It was hardly EVER open for Breakfast.
Barry
Stayed 7 nights in Jul 2019
Response from leyvi on Jul 30, 2019
thanks , i hope whent you come back the restaraunt will be better service
8/10 Good
Verified traveller
Travelled with group
Jul 29, 2019
Liked: Cleanliness, staff & service, amenities
The property was ok . some of the rooms refeidgerators can be bigger
Verified traveller
Stayed 5 nights in Jul 2019
2/10 Terrible
Verified traveller
Travelled with partner
Jul 28, 2019
I had a broken lock on my Door, The supervising lady at the front desk was real rude to me .She charge me $20 for repairing my lock on my door ,This my third year here and I have problems with her every time I come she made a statement that she’ll make sure I’m never come back again .So I’m not coming back again she has something personal with me
The pool was nice.the apartment have cockroachs.and other insects. The sofa was broken and dirty. not coffee machine. Poor kitchen appliances. Not working air conditioning.
Juana
Stayed 1 night in Jul 2019
10/10 Excellent
Verified traveller
Jun 30, 2019
Liked: Cleanliness, staff & service, amenities
Verified traveller
Stayed 2 nights in Jun 2019
2/10 Terrible
Verified traveller
Travelled with family, Business traveller
Jun 11, 2019
Disliked: Staff & service
The address does exist nor does the phone number- we had to drive around to find a location that exists
Verified traveller
Stayed 1 night in Jun 2019
Response from Lisa on Jun 24, 2019
hi
sorry our adress exist is only the point GPS isn´t correct. better to call to our 2 phone number.
we are busy to fix that.
Horrible abandoned dark place. Old 15inch TV, 20 year old Fridge. No gym, no restaurant, no bar, no phone, no soap, no shampoo, no drinking water! Receptionist rude and despot. They are about to go bankrupt!!
edison
Stayed 2 nights in May 2019
Response from Lisa on Jun 24, 2019
thanks for your review we have one part all renovate. maybe you choose the other part for the price. at your entrance always we offer the new apartment but you need pay the difference. nun renovated at 35 y the new apartment at 50 us$. we have a gym and free for our client, maybe you didn´t see it, the bar is in the middle of the pool, and restaurant in front of the pool. No phone is correct we don´t offer that but you have a service free internet with fiber optic. but thanks for your review we will maybe explain beter to our client if they don´t see all our services.