Sandra, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!

We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Thank you for your feedback, Elizabeth. We are happy to hear that the location worked out well for you. We have passed along your review to the local manager. They will work with the owner to make any needed upgrades and repairs. Thank you for bringing these suggestions to our attention. We hope to host you again in the future!