"5 stars for their reception staff although for the most part reception was only manned by one person so during busy times there was a long wait. Housekeeping let hotel down. Day 1 no housekeeping due to illness. Had to go to reception for clean towels etc. Compensated with a free drink which was good. Day 2, we were given hand towels instead of bath towels and full bin wasn’t emptied. Day 3, no bath mat left and empty tissue box not replaced. Other than that this is a pretty good hotel....