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Reviews of Holiday Villa Nataya Sihanoukville

3 out of 5
Holiday Villa Nataya Sihanoukville
#502, Street Serendipity Beach, Phoum 4, Sangkat 4, Sihanoukville

Reviews

7.0

Good

Rating 10 - Excellent. 33 out of 153 reviews" "
Rating 8 - Good. 57 out of 153 reviews" "
Rating 6 - Okay. 37 out of 153 reviews" "
Rating 4 - Poor. 12 out of 153 reviews" "
Rating 2 - Terrible. 14 out of 153 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Osoth, MURRIETA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the bathroom, it’s a good size and the bedroom is clean but it’s some mosquitoes. I got some bits.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Would consider this to be a fairly average hotel. The location was good as it was close to where you can get the ferry to the islands. The room was large with a comfortable bed. The staff were nice and the breakfast adequate. The hotel states there is a gym, however, the equipment doesn't work. There is a hotel being built next door so there is construction noise and a lot of dust, however, the whole area is one big construction site and leaves little to be desired. Considering the surrounding area, the hotel is ok.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, but a bit expensive for what it is.
The hotel itself was fine. The best things about it were the staff, who were lovely, and the pool. The restaurant was also quite good. On the downside I think it's a bit expensive, when compared similar hotels in Cambodia. I thought Sihanoukville itself was terrible! The city is currently a giant construction site. The construction work went on throughout the night and the noise was so bad that I could not sleep without earplugs. The city is dirty and the roads are so bad that I could not even take a day trip to Otres beach. It might be nice once all the construction is finished, but avoid for now!
Stayed 1 night in Aug 2019

6/10 Okay

Sivan

Travelled with group
Disliked: Property conditions & facilities
Location is not really good
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is real clean.There we're some mosquitoes, but not too bad.
Stayed 2 nights in Jun 2019

2/10 Terrible

POH CHIANG

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poroperty is good , and faciilities adequate. Nice facade window design. Unfortunately due to many constructions of large projects around the hotel, the roads are dusty, and muddy when large amount of water is use to reduce dust. Also plenty of flies around . and heavy vehicles parked and noisy. I will not recommend this property until most of the major constructions are completed. Location near the beach is excellent however.
Stayed 1 night in Apr 2019

2/10 Terrible

John, Philadelphia

Disliked: Cleanliness, staff & service, property conditions & facilities
My bed was full of bed bugs, they couldn’t updgtade my room as the hotel was fully booked. They simple gave me another bed sheet and said put that on top
Stayed 1 night in Mar 2019

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beauftiful, clean and spacious room, good breaktfast/rich options, nice pool, helpful staff, good location for beach, ferry, food and shops. strongly recomend to bring some earplugs, 24/7 construction sites next to hotel (as everywhere in sihanoukville)
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Not good for the price.
Spider web on the ceiling. Poor WiFi.
Stayed 1 night in Jan 2019

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad at all
we needed to stay a night in Sihanoukville so we could get to Hà Tiên this place was perfect, literally a 5 minute walk from the pier to hotel, room was huge and the bathroom too, had bath and shower, bed was comfy and there’s a big selection for breakfast too. If I need to do the same trip I’d stay here again definitely
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all awful, from the beginning till the end!
Stayed 6 nights in Dec 2018

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to dive shops and island ferry terminal
If you are coming here for diving , this hotel provides an oasis of sanity in the dusty, noisy construction zone that is Sihanoukville. It is very close to the 2 main dive shops. The hotel is clean and hospitable. The buffet breakfast good. The inside swimming pool a cool break from the crowded beach ( especially crowded when the huge tour ships visit).
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room smelled awful and the room was dirty. Our toilet had dirty water in it the first time we used it. Musty and gross rooms. We were doing to stay here a second night but cancelled and booked a new hotel instead! The pictures look nice but DO NOT STAY HERE!
Stayed 1 night in Nov 2018

4/10 Poor

NA, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not as expected!
The hote is close to the Pier, that I think is the only real plus point. The breakfast was really bad, although the room was large, they started tiling work at 8am in the morning. The staff were helpful with our ferry booking.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Extremely run down hotel and expensive for what it is. Beds were really uncomfortable and there was mold in the shower. A great disappointment considering the high price you pay.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience
What I like about this hotel is the good water pressure and the strong air conditioning. Spacious bedroom and bathroom. Wifi is working well too. Breakfast is substantial with changes to the main menu for the three mornings that I was here.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

2/10 Terrible

Sanchit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Twist your neck for a pool view
Paid for a pool view room and got a “twist your neck for a pool view” room. The windows were barely facing the pool and you have to move around furniture to really open the windows. The rooms has musty weird smells, similar to barber shop and everything was collecting dust, the air con. was fixed at 18C and the only option was to either have it on and freeze or off and die in heat. The whole property is in state of dispair and needs a big overhaul along with staff training to count as a decent stay. And one more thing, no hot water in the bath tub for some reason.
Stayed 2 nights in Sep 2018

8/10 Good

James

Holiday villa Nataya
Good hotel, friendly staff and great location!
Stayed 1 night in Sep 2018

6/10 Okay

Mach1, Corvallis Oregon

Liked: Cleanliness, property conditions & facilities, room comfort
Noisy neighbors down the hall and the room was by the elevator. It was like someone was ringing the door bell every 20 minutes. Breakfast was ok, cold.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
1 night stay was enough
I was first taken to a room that stunk of Chinese cigarettes. Upon requesting a different room (non snoking) I then got a better room however it smelt musty and damp and the ceiling in the bathroom leaked when it rained heavily. The mattress was awful, I could feel every spring in it! The floor was sandy and dirty. The shower head was the worst I’ve ever used, only half of the ‘rainfall’ shower head worked and of that half, there were patches/streams of boiling water and patches/streams of freezing cold water.
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Just over night stay made the most terrible experience. 2 twin beds in the room were not same bed. One was ok but the other one was just wood. The given room was not cleaned up rather looks like they gave away the used room. Noisy ridiculous people were like shouting in the hallway for hours. The worst part is that on the day of check out i found myself got bitten up like mor than hundred bites from bedbugs i suppose. Definitely the worst place i have ever been.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Room comfort

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and spacious
decent 3 star hotel with clean and spacious rooms .service is ok although our cleaner was brilliant .location is right bang in centre next to the ferry. overall enjoyed the stay
Stayed 4 nights in Jan 2018

6/10 Okay

Robin Then

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Flies and mosquitoes interfered in breakfast, swimming bathroom, bedroom and living room... Deluxe King bed sinking (maybe the wooden support deformed), WiFi very slow and cutoff very frequent...
Stayed 2 nights in Feb 2018

4/10 Poor

Cindy, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Not really nice as photo shown
Not at expected.. Hotel look old although is just operated 4 years +. Book suit room with seaview but disappointed coz seaview is far from room n you will see a leftover construction infront the room view before the seaview. Room cleaniless is bad, leftover tissue from previous guest on top bed headboard for 2 nights did not pick up. Give torn bath towels and pillow cases with stains.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Good location, dirty room especially bathroom & very strong smell in room
Stayed 1 night in Jan 2018

6/10 Okay

Kenneth

Liked: Staff & service
JUST OKAY. THERE WAS CONSTRUCTION GOING ON AT THE HOTEL. LOTS OF NOISE
Stayed 4 nights in Oct 2017

8/10 Good

Jay Anne

Liked: Cleanliness, staff & service, room comfort
Above adequate hotel.
Hotel is ideally located for many activities.
Stayed 4 nights in Oct 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

2/10 Terrible

Mark

Disliked: Staff & service, property conditions & facilities
Disgusting
Angry RUDE staff... Not accommodating at all i will never ever stay here again I have seen cleaner toilets than the pool disgusting
Stayed 2 nights in Aug 2017

10/10 Excellent

Brisbane Ent.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
About the only negative thing about it was the ordinariness of the breakfast. Beyond that, the staff were polite excellent.
Stayed 3 nights in Jul 2017

6/10 Okay

Boon Wah

Stayed 2 nights in May 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below average, cigarettes and sewer smell in the room

4/10 Poor

Katrine, Phnom Penh

Disliked: Staff & service
Terrible experience
When we came there was no parking space and security guy told us to park on the middle of the road. I was asking the receiptionist who will be responsible if smth happened but he proved that the security guy is professional and everything will be ok. The room what they gave to us was ok, it could be good with average price in that area, but for price what we paid it could be better. Water did not go out properly from the bathroom, walls in the bedroom were dirty, the small sofa was terrible dirty. But the biggest problem was noise... you can hear people in swimming pool, your neighbors, everyone around. Breakfasts were simple - rice, fried noodles, white beans, pasta (actually it was just macaroni and tomato souce), Asian soup, eggs, some pancakes. Black coffee or tasteless powdered "juice". After 3 days of our vacation I made check out. I was surprised why they did not ask any questions, or did not ask to sign anything but after I went out I found answers for all my questions. My car was broken. Someone hit it on parking. We solved the problem with management team, but I would not recommend this hotel.

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and nice with great pool but no hot water for a day

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very comfortable
Would definitely stay here again. Rooms were clean and spacious, Pool and gym were great, breakfast was good and staff were helpful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely go back !
Great location , food superb , room excellent ! Would definitely go back !!

8/10 Good

DILAGATURAIY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
holiday
nice

6/10 Okay

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 star hotel
Overall , you can get the same room for half the cost it a 3 star hotel

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go to this hotel!
Our experience in this hotel was pretty bad. For starters, it doesn't really look like it does in the pictures. We were taken in through some very narrow, bad lit corridors. When we do get to our room, it doesn't have pool view as we requested, nor does it have two beds. Also, room smells strongly of urine. They refused to change our room until the next day, they change us to a room with two beds, but still no pool view. The view is to "the street" with actual view to an old roof filled with garbage bags. The staff tries to charge us for the "update" to this room that we had already paid for and isn't even what we were promised. Pool is old, water cold and always visibly filthy.

2/10 Terrible

Darius

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

savorng

Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facility was terrible.
This is not qualify as three star hotel more if one. Had to move out the middle of the night to another hotel.

4/10 Poor

Verified traveller

Disliked: Staff & service

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Close to beach
The hotel overall was not bad, when we checked in and opened our room it hasn't been cleaned yet from the previous guests so we asked if they had another room available. Our second room was clean except for the bathroom, the toilet and sink were obviously not cleaned. I had some sanitary wipes and wiped down the toilet seat and sink area, most spots came off right away so obviously it wasn't done at all! The pool area looked a little dirty and there's no sunshine coming through... The breakfast was so so halfway thru the week we just started going to a place across the street, you can get eggs, bacon, toast, fresh veggies and coffee for $3.50. I think my biggest disappointment was the staff, when they cleaned our room, they never gave us clean towels or toilet paper, so I constantly had to ask for it. The restaurant staff was very short with us and we had to hunt them down anytime we wanted to order anything, there would be 6 waitresses just hanging out the bar and we would have to get up and walk over to ask for our check or to order another appetizer or drink, they never once bothered to check on us even when we were the only ones there. Plus side-close to the beach and great restaurants across the street.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is not very old so still okay, cleaning is according to Cambodian standards and does not include keeping the walls/windows and balcony clean as well as the dining areas free of ants.