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The Ritz-Carlton, Shenzhen

Photo gallery for The Ritz-Carlton, Shenzhen

Featured Image
Seasonal outdoor pool, free cabanas, pool umbrellas
View from Room
In-Room Dining
Premium bedding, down comforters, minibar, in-room safe

Overview of The Ritz-Carlton, Shenzhen

The Ritz-Carlton, Shenzhen

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048

Explore the area

  • Popular LocationCoco Park4 min walk
  • Popular LocationShenzhen Convention and Exhibition Center15 min walk
  • Popular LocationShenzhen City Hall16 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)47 min drive

Choose dates to view prices

About this area

Shenzhen

Located in Futian neighborhood, The Ritz-Carlton, Shenzhen is connected to a shopping center. The area's natural beauty can be seen at Shenzhen Lianhuashan Park and Wutong Mountain, while Splendid China Folk Village and Window of the World are popular area attractions. Happy Valley and Dafen Oil-Painting Village are not to be missed.

What's nearby

  • Coco Park - 4 min walk
  • Shenzhen Convention and Exhibition Center - 15 min walk
  • Shenzhen City Hall - 16 min walk
  • Shenzhen Civic Center - 2 min drive
  • Huanggang Border Crossing - 11 min drive

Getting around

  • Shenzhen Convention and Exhibition Center Station - 1 min walk
  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Shenzhen Intl. Airport (SZX) - 36 min drive

Restaurants

  • Flavorz — 1 min walk
  • Xingli — 1 min walk
  • Brotzeit — 3 min walk
  • New York Pizza Delivery — 7 min walk
  • Baia Burger Concept — 10 min walk

About this property

The Ritz-Carlton, Shenzhen

5-star luxury hotel connected to the convention center in Futian
This hotel features 3 restaurants, a full-service spa, and a nightclub. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a coffee shop/café. All 280 soundproofed rooms provide free WiFi, free wired Internet, and iPod docks. Guests can enjoy deep soaking tubs, and other standard amenities include sitting areas, 24-hour room service, and TVs.
The Ritz-Carlton, Shenzhen offers 280 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include minibars and safes. A nightly turndown service is provided and housekeeping is offered daily.

2 spa tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include a sauna and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Offsite parking available (CNY 60 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 217 per person
  • 3 restaurants and 1 coffee shop/café
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 2 spa tubs
  • Aerobics classes
  • Full-service spa
  • Nightclub
  • Pilates classes
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Business center
  • Conference center (16243 square feet of space)
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - hot stone
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Portable bathtub seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • DVD player
  • iPod dock
  • Satellite channels
  • TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 450.0 per stay
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 217 per person (approximately)
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Nearby parking fee: CNY 60 per day
  • Rollaway bed fee: CNY 450.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or spa tub
Guests under 18 years old are not allowed in the spa

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ritz-Carlton Hotel Shenzhen
Ritz-Carlton Shenzhen
Shenzhen Ritz-Carlton
Ritz-Carlton Shenzhen Hotel
The Ritz-Carlton, Shenzhen Hotel Shenzhen
The Ritz Carlton Shenzhen
The Ritz Carlton, Shenzhen
The Ritz-Carlton, Shenzhen Hotel
The Ritz-Carlton, Shenzhen Shenzhen
The Ritz-Carlton, Shenzhen Hotel Shenzhen

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 227 out of 306 reviews
5 - Excellent 74%
Rating 4 - Good. 61 out of 306 reviews
4 - Good 20%
Rating 3 - Okay. 10 out of 306 reviews
3 - Okay 3%
Rating 2 - Poor. 5 out of 306 reviews
2 - Poor 2%
Rating 1 - Terrible. 3 out of 306 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service
We are spending 3 nights every 2 months or so just to experience a level of service that is simply exceptional. Every member of staff from check in to the cleaner understands how to treat guests. We now stay in the Club area where the meals offered are good quality and nothing is too much for them. We spend time around the pool doing work where it is is quiet and the small touches like bottles of water sun screen cream are available for free. If we could afford we would stay longer and more often. The gym is well equipped and again water is available for free. I used the sauna and whirlpool area which is also freely available for guests.
Stayed 3 nights in Apr 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star, faultless service
Stayed 2 nights in Jan 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit disappointed
Pretty good stay, but I honestly expected a bit more from this place. I went for my birthday, and while I didn’t expect anything out of the ordinary, I was a bit disappointed that this went unnoticed. Pros: Amazing pool, well-appointed room, gorgeous views Cons: Bar was unable to figure out how to make me a martini on the rocks. I gave up and left. Dilapidated facade. A bit dated. Overall, it was a nice stay, but the price wasn’t justified. I think there are plenty of other options that are just as nice at a much more reasonable price.
Stayed 1 night in Jun 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Getaway
It was a perfect getaway for our anniversary weekend. The service and staff were incredible from before our arrival, setting up a lovely surprise in the room, and throughout our stay, every staff member knew us, and said happy anniversary. The room was so comfortable, the views great, the location ideal, and the food was delicious.
Stayed 2 nights in Jun 2020