2 bars/lounges, rooftop bar

Reviews of Four Points by Sheraton Bali Seminyak

4 out of 5
Four Points by Sheraton Bali Seminyak
Jalan Petitenget Gang Cendrawasih No.99, Seminyak, Bali

Reviews

8.6

Excellent

Rating 10 - Excellent. 445 out of 935 reviews" "
Rating 8 - Good. 353 out of 935 reviews" "
Rating 6 - Okay. 93 out of 935 reviews" "
Rating 4 - Poor. 28 out of 935 reviews" "
Rating 2 - Terrible. 16 out of 935 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice good hotel
Stayed 8 nights in May 2024

10/10 Excellent

Zahid

Liked: Cleanliness
Very good service
Stayed 3 nights in May 2024
Response from Four Points by Sheraton Bali Seminyak on May 22, 2024
Dear Mr. Zahid,Thank you for your fantastic review! We're thrilled to hear you enjoyed our service.We look forward to welcoming you back soon.

10/10 Excellent

Echo

Value for money idyllic closer to the airport very relaxing hotel and great and service , would stay there again 9/10
Stayed 1 night in May 2024
Response from Four Points by Sheraton Bali Seminyak on May 22, 2024
Dear Mr./Ms. Echo,Thank you for your wonderful review! We're delighted to hear you enjoyed our relaxing atmosphere, convenient location, and great service. It's fantastic to know you'd stay with us again.We look forward to welcoming you back soon!

4/10 Poor

Catherine

Disliked: Cleanliness, staff & service, amenities
The service in this place is terrible everything is dirty they never change the water in the pool service people are annoying and some of them barely speak English Very cheap but this is probably what you get for your money. Very expensive country
Stayed 7 nights in May 2024
Response from Four Points by Sheraton Bali Seminyak on May 22, 2024
Dear Ms. Catherine,Thank you for your feedback. We apologize for the issues you experienced with cleanliness and service. Your comments will help us improve our standards and training. We hope to have the chance to provide you with a better experience in the future.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Team were super nice
Stayed 1 night in May 2024
Response from Four Points by Sheraton Bali Seminyak on May 13, 2024
Dear Mr. Brad,Thank you for your feedback! We're thrilled that you found our team to be super nice. Providing excellent service is our top priority, and we're delighted that our staff made a positive impression on your stay. We appreciate your kind words and hope to have the pleasure of welcoming you back soon for another wonderful experience!

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Really good property. Staff were lovely. Great for a value for money
Stayed 4 nights in Apr 2024
Response from Four Points by Sheraton Bali Seminyak on May 13, 2024
Dear Ms. Victoria,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our property to be of great value. Our team takes pride in providing exceptional service, and we're delighted that you found them lovely. We're glad we could meet your expectations and provide you with a memorable experience. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel were amazing. They went above and beyond. Quiet location and excellent pool area. Great restaurants 300m walk away. Highly Recommended!!
Stayed 8 nights in Apr 2024
Response from Four Points by Sheraton Bali Seminyak on May 13, 2024
Dear Mr. Anthony,Thank you for your wonderful feedback! We're thrilled to hear you had such a great time with us. Our team always aims to exceed expectations, and it's fantastic to know we hit the mark for you. Your compliments on our serene location, excellent pool area, and nearby dining options mean a lot. We appreciate your recommendation and can't wait to welcome you back soon for another fantastic stay

4/10 Poor

Suprabha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Below average in terms of room maintenance however staffs were polite
Stayed 4 nights in Apr 2024
Response from Four Points by Sheraton Bali Seminyak on Apr 21, 2024
Dear Mr./Ms. Suprabha,Thank you for your feedback. We appreciate your kind words about our staff. Rest assured, we take your comments about room maintenance seriously and will address them promptly. Your satisfaction is our top priority.

8/10 Good

Chua Song

Liked: Cleanliness, staff & service
All is good
Stayed 3 nights in Mar 2024
Response from Four Points by Sheraton Bali Seminyak on Apr 11, 2024
Dear Mr./Ms. Chua Song,Thank you for your positive feedback and for choosing Four Points by Sheraton Bali Seminyak. We’re glad you enjoyed your stay!Looking forward to welcoming you back soon.

10/10 Excellent

Christos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay at four points Sheraton Seminyak, the staff were all amazing the food was amazing, everything was very good
Stayed 11 nights in Mar 2024
Response from Four Points by Sheraton Bali Seminyak on Mar 31, 2024
Dear Mr. Christos,We're thrilled to hear that you enjoyed your stay at Four Points by Sheraton Bali Seminyak! Thanks for the kind words about our amazing staff and delicious food. We hope to welcome you back soon!

10/10 Excellent

Everett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly friendly and helpful! Very clean property. The breakfast buffet was incredible as well!
Stayed 4 nights in Mar 2024
Response from Four Points by Sheraton Bali Seminyak on Mar 22, 2024
Dear Mr./Ms. Everett,Thank you for your kind words! We're delighted to hear that you found our staff friendly and helpful, and that you enjoyed the cleanliness of our property. We're also glad you enjoyed the breakfast buffet! We look forward to welcoming you back again soon.

10/10 Excellent

Effiethere

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quality hotel with great facilities Clean and tidy Great service
Stayed 9 nights in Mar 2024
Response from Four Points by Sheraton Bali Seminyak on Mar 22, 2024
Dear Mr./Ms. Effiethere,We're delighted to hear that you enjoyed your stay with us! Providing a high-quality experience with great facilities, cleanliness, and excellent service is our top priority. Thank you for your kind words, and we look forward to welcoming you back again soon for another enjoyable stay!

10/10 Excellent

Colin Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay ,great location,very clean. friendly staff , rooms are great size and quality fittings ,comfortable bed also great value for money . Definitely would stay there again.
Stayed 6 nights in Mar 2024
Response from Four Points by Sheraton Bali Seminyak on Mar 18, 2024
Dear Ms. Collin Lindsay,Thank you for your lovely review! We're thrilled to hear you enjoyed your stay with us. We can't wait to welcome you back again soon!

10/10 Excellent

Shella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Highly recommended and will definitely return for next time.
Stayed 3 nights in Mar 2024
Response from Four Points by Sheraton Bali Seminyak on Mar 5, 2024
Dear Ms. Shella,Thank you for your wonderful review! We're thrilled to hear that you had a great stay with us and that you're considering returning. We look forward to welcoming you back for another memorable experience!

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Feb 2024
Response from Four Points by Sheraton Bali Seminyak on Mar 4, 2024
Dear Ms. Madeline,Thank you for the fantastic 5-star review! We're thrilled you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property
Stayed 6 nights in Feb 2024
Response from Four Points by Sheraton Bali Seminyak on Mar 1, 2024
Dear Mr./Ms. Nicole, Thank you very much for your review! We're thrilled to hear that you enjoyed your stay at our property. We hope to welcome you back in the future. Until next time!

10/10 Excellent

Gede, Mascot

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really great and the staffs were very friendly!
Stayed 5 nights in Feb 2024
Response from Four Points by Sheraton Bali Seminyak on Feb 27, 2024
Dear Mr./Ms.Gede,Thank you so much for your review! We're thrilled you enjoyed your stay and found our staff friendly. Hope to welcome you back soon!

6/10 Okay

David

Liked: Cleanliness, staff & service
A long way from everything. Need more shuttle
Stayed 2 nights in Feb 2024
Response from Four Points by Sheraton Bali Seminyak on Feb 26, 2024
Dear Mr. David,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced due to the distance from nearby attractions. We appreciate your understanding that while we do provide shuttle services for drop-offs at Petitenget Beach and Seminyak Square, we acknowledge that they may be limited. Your suggestion for additional shuttle services is invaluable to us, and we will certainly take it into consideration for future improvements. Your satisfaction is our utmost priority, and we hope to have the opportunity to welcome you back for a more convenient and enjoyable stay.

10/10 Excellent

funglee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff were amazing. Rooms are super nice and clean.very quiet area away from the busy area of seminyak. The walk to the main road is about 500 meters which is fine but can get tedious if you go out a lot or walk back at night.. very dark road. Use a taxi or Grab and you be fine.room aircon was slightly inefficient but i like really really cold. Sure its more than fine for others. I d go back again to this little gem located right in the middle of seminyak.
Stayed 3 nights in Feb 2024
Response from Four Points by Sheraton Bali Seminyak on Feb 23, 2024
Dear Mr./ Ms. Funglee,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our great hotel and found our staff amazing. It's wonderful to know that you appreciated our super nice and clean rooms, as well as the peaceful atmosphere away from the hustle and bustle of Seminyak.We understand your feedback regarding the walk to the main road, and we'll take it into consideration to improve our guests' experience. As for the air conditioning, we'll make sure to address any inefficiencies to ensure maximum comfort for our guests.We can't wait to welcome you back to our little gem in the heart of Seminyak! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff down side not Avery nice area
Stayed 7 nights in Feb 2024
Response from Four Points by Sheraton Bali Seminyak on Feb 19, 2024
Dear Mr./Ms. Alan,Thank you for your review! We're thrilled to hear that you enjoyed your stay with us and found our hotel and staff great. We understand your concern about the area and appreciate your feedback. We're always looking for ways to improve our guests' experience, and we hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel friendly staff but it was a bit quiet for us . A bit far to Legian and Kuta
Stayed 5 nights in Feb 2024
Response from Four Points by Sheraton Bali Seminyak on Feb 16, 2024
Dear Ms. Teresa,We appreciate your review! It’s great to hear you had a nice time at our hotel and enjoyed the hospitality of our staff. We’re sorry the location didn’t quite match your expectations. Seminyak and Kuta do have distinct atmospheres. We hope you still had a wonderful stay with us. Thank you!

8/10 Good

Shivali

Liked: Cleanliness, staff & service, property conditions & facilities
The property needs to upgrade all the mini fridges in the room. Currently its a toy fridge that doesn't cool anything.
Stayed 8 nights in Feb 2024
Response from Four Points by Sheraton Bali Seminyak on Feb 13, 2024
Dear Mr. / Ms. Shivali,Thank you for your feedback. We're sorry about the inconvenience with the mini fridges. We're actively working on upgrades to ensure a cooler experience for our guests. Your input means a lot to us. Thank you for your patience.

8/10 Good

Fawziyah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay here and can’t really fault it too much. We had a pool access room and for some reason our deck was always muddy after rain and so was the pool unfortunately. The staff do their best to clean it up when requested. Breakfast was nice but needs to be restocked more consistently-especially the Indian food which always seemed to be empty but rarely saw it refilled. I would also like to mention that access to the property can be difficult for those with limited mobility, as there are a number of stairs that you’ll need to climb and there is no lift available in this instance. The property itself is fairly secluded, so access to main areas is somewhat of a walk and there are locals working for the karma group ready to pounce as soon as you exit the property. It would be nice if we were warned by the outside security about this scam and not to engage before we were driven away by these people saying we won prizes but we didn’t.. so if you do stay here AVOID THE KARMA GROUP STAFF that lurk around the hotel.
Stayed 4 nights in Jan 2024
Response from Four Points by Sheraton Bali Seminyak on Feb 5, 2024
Dear Mr. / Ms. Fawziyah, Thank you for your detailed review. We're glad you enjoyed your stay and apologize for any inconveniences.Your feedback is valuable, and we'll address the issues raised to improve future stays. We'll work on pool cleanliness, breakfast restocking, and better communication about property access.We're sorry for your experience with external staff and will review our security policies to ensure guest safety.We appreciate your constructive feedback and hope to welcome you back for a better experience.

10/10 Excellent

Nandadeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Four Points by Sheraton Bali Seminyak on Jan 30, 2024
Dear Mr. / Ms. Nandadeep,Thank you for the perfect score! We're thrilled you enjoyed your stay. Hope to see you again soon!

2/10 Terrible

Mari

Stayed 7 nights in Jan 2024
Response from Four Points by Sheraton Bali Seminyak on Mar 22, 2024
Dear Ms. Mari,Apologies for any inconvenience during your stay. Please reach out with any concerns so we can assist you accordingly. We aim to enhance your experience next time.

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, room comfort
Nice hotel, spacious room, mould in shower, seems a bit outdated could do with a Reno, nice pool and outdoor bar, rooftop dining shut for construction. I was advised when booked it would be closed until mid December and I stayed early Jan and was still closed.
Stayed 4 nights in Jan 2024
Response from Four Points by Sheraton Bali Seminyak on Jan 14, 2024
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you faced during your stay, particularly with the ongoing rooftop construction. Regrettably, the renovation project has been extended until February 2024. We understand your disappointment and appreciate your understanding. We look forward to the chance to serve you at our enhanced rooftop venue in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent service from the staff who were extremely polite and eager to help. Found the location a little bit out of where I would have preferred to have been in but this is not a fault of the hotel, more so a lack of research on my part. The only downside was that there was a consistent smell of drainage in the shower cubicle
Stayed 4 nights in Dec 2023
Response from Four Points by Sheraton Bali Seminyak on Jan 9, 2024
Thank you for your positive feedback about our excellent service and polite staff. We appreciate your understanding regarding the location. We apologize for the inconvenience with the smell in the shower cubicle; we'll address this promptly to enhance our guests' experience. We value your input and hope to welcome you back for an even better stay.

8/10 Good

Ugo, North Sydney

Liked: Staff & service
The staff were exquisite plus great location the breakfasts underwhelming and very weak wi-fin
Stayed 4 nights in Dec 2023
Response from Four Points by Sheraton Bali Seminyak on Jan 9, 2024
Thank you for your kind words about our staff and the excellent location! We appreciate your feedback on breakfast and Wi-Fi – we'll work on improving those aspects for an even better experience next time. We value your input.

10/10 Excellent

Haoting

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and the manager (Bagus) who attended to us for our requests. Love the hotel very much and also, staying in this hotel get you free entry to Savaya Bali before 6pm. Very sad that we missed their rooftop bar reopening i think the view will be fantastic. Thanks again.
Stayed 3 nights in Dec 2023
Response from Four Points by Sheraton Bali Seminyak on Dec 21, 2023
Dear Mr./Ms. Haoting,Thank you for sharing your positive impressions! Bagus and our team are pleased to have left a good impression. We understand the rooftop bar reopening was missed, but the fantastic view will be ready for your next visit. We appreciate your support!

10/10 Excellent

Catherine Rubie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and atmosphere.
Stayed 7 nights in Dec 2023
Response from Four Points by Sheraton Bali Seminyak on Dec 18, 2023
Dear Ms. Catherine Rubie,A big thank you for the 10 out of 10! It’s fantastic to hear you had a wonderful time with our staff and enjoyed the atmosphere. Come back anytime!

10/10 Excellent

Novie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Four Points by Sheraton Bali Seminyak on Dec 18, 2023
You made our day with the perfect score! Thank you for choosing us, and we can't wait to serve you again in the future.

10/10 Excellent

HUI LING

Stayed 4 nights in Dec 2023
Response from Four Points by Sheraton Bali Seminyak on Dec 18, 2023
A big thank you for the 5/5! We're thrilled you had a great experience, and we're eager to have you as our guest again

10/10 Excellent

Yasser

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2023
Response from Four Points by Sheraton Bali Seminyak on Dec 18, 2023
Thank you for the perfect score! We're thrilled to know you enjoyed your experience. Looking forward to welcoming you again soon!

8/10 Good

Jo-anne Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing time at four points by Sheraton. Staff very helpful and caring...allows willing to help. Great layout and soo clean.
Stayed 10 nights in Nov 2023
Response from Four Points by Sheraton Bali Seminyak on Dec 11, 2023
Dear Mr./ Ms. Jo-anne Ruth, a big thank you for your wonderful review! We're happy you had an amazing time and appreciate your kind words about our staff and cleanliness. If there's anything specific you think we can enhance, we'd love to hear. Looking forward to your next visit!

8/10 Good

Kirsten Sian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Four Points by Sheraton Bali Seminyak on Dec 11, 2023
Dear Mr. /Ms. Kirsten Sian, thank you for the review! We're happy you enjoyed your stay. If there's any anything we can enhance, please do let us know. Excited to have you back for another great stay.

10/10 Excellent

Darren

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great staff. Restaurants are close by and walkable (10 min walk) from the hotel
Response from Four Points by Sheraton Bali Seminyak on Feb 15, 2024
Dear Mr./Ms. Darren,Thank you for your kind words! We're delighted you enjoyed your stay and found our location convenient. We hope to welcome you back soon for another wonderful experience.

6/10 Okay

Malou

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2023
Response from Four Points by Sheraton Bali Seminyak on Nov 15, 2023
We appreciate your review and are sorry to hear you rated your stay a 6 out of 10. Your insights are valuable to us; if you have any suggestions for improvement, please feel free to share.

10/10 Excellent

Gerald

Stayed 2 nights in Nov 2023
Response from Hana on Nov 14, 2023
Thank you so much for the perfect 10/10 review! We're thrilled you had a wonderful stay.

10/10 Excellent

Briannon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Oct 2023
Response from Hana on Oct 29, 2023
Fantastic to hear your stay was amazing! We appreciate your feedback and can't wait to welcome you back!

8/10 Good

Peter

Liked: Staff & service, amenities, property conditions & facilities
In a good area, short walk to beach and cool inexpensive beach bars.
Stayed 6 nights in Oct 2023
Response from Hana on Oct 29, 2023
Glad you liked the area and the beach bars! Thanks for sharing your positive experience

10/10 Excellent

Sharyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2023
Response from Hana on Oct 29, 2023
A big thank you for the 5-star rating!We appreciate your positive review and hope to see you again

10/10 Excellent

Brandon

Stayed 3 nights in Sep 2023
Response from Hana on Oct 29, 2023
A huge thanks for the 5-star review! We're glad you enjoyed your stay and look forward to your next visit

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed our stay here.
Stayed 7 nights in Aug 2023
Response from Hana on Oct 29, 2023
It warms our hearts to hear you thoroughly enjoyed your stay! Thank you for sharing your positive experience

10/10 Excellent

Andrew

Stayed 5 nights in Aug 2023
Response from Hana on Oct 29, 2023
Thank you for the perfect 10 out of 10! Your feedback means a lot to us, and we're thrilled to you had an excellent stay. Come back anytime!

10/10 Excellent

Nadia Samina

Stayed 3 nights in Aug 2023
Response from Hana on Oct 29, 2023
A big thank you for the perfect 10!We're delighted you enjoyed your stay, and we look forward to seeing you again for another fantastic experience!

2/10 Terrible

Abdulaziz

Stayed 1 night in Aug 2023

10/10 Excellent

sonia, Brampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time staying at this place. We got their breakfast buffet option and were very pleased with the variety. Highly recommend! They also do a great job of sealing the room so that no geckos are able to sneak their way into your room.
Stayed 5 nights in Jul 2023

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at four points Seminyak. The property is a bit away from the main shopping/eat street but only $3 by taxi and we preferred this as the location was quieter. That being said there are still many great shopping and dining options around the property and we would certainly stay again!
Stayed 4 nights in Jul 2023

2/10 Terrible

Martha

Travelled with family
Liked: Room comfort
Disliked: Staff & service
The worse hotel that i have stay in bali!!
The worse hotel that i stay in bali, they give us the room at 4:20 pm, we arrived at 3:00 pm and they said that they don't have clean the room, the behavior of the manager was very rude,giving the excuse that theres people who check out late because they are members, the next day was the same they came to clean after 4 pm, they dont have enough people.
Stayed 4 nights in Jul 2023

10/10 Excellent

Jerry

Stayed 6 nights in Jul 2023