Ratings based on 510 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveller
Poorly run hotel
Posted 15-May-2017
Pros: Nothing
Cons: Needs new management
Location: Limited restaurants.
Room was not cleaned, obvious prostitution going on, people eating and drinking in lobby, short on bath linen, no ice machine, no supplies for an extended stay such as glasses, cups, etc. Lobby unclean.
Comment from Hotel Management
18-May-2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
by A verified traveller
Mark at the front desk is a raciest
Posted 12-May-2017
Pros: Nothing! I will never return!
Cons: Better employees who are not raciest and who care about the guest. Employees that go above and beyond to help the guests.
Location: Only bars and a gas station
Mark at the front desk refused to give a black guest clean towels. He eventually gave him a dish cloth to use as a bath cloth and told him that he was lucky that he was getting that. When I was up to check I my husband had walked in who is also a black man. We were told that we didn't have a reservation. I tried showing him my confirmation on my expedia app, my email, I even tried showing him where the money was already deducted out of my bank account.He still refused to allow us to check in even though he had availability. When I called it like I saw it and called him a raciest, he called the police on me.
Comment from Hotel Management
15-May-2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Recommended
for Everyoneby A verified traveller from Edmonds, WA
Very nice hotel near the highway
Posted 4-May-2017
Pros: Excellent rooms
Cons: Nothing I can think of.
Location: A bit remote from food and shopping for my tastes (I prefer walking, however)
Very good consolidations, good and friendly staff. Though there are a few stores within walking distance, you do need a vehicle to travel to places where you can dine.
Comment from Hotel Management
5-May-2017 by General Manager , Hotel Management
Robert, it was a pleasure a have you as our guest at Extended Stay America Seattle – Kent. We are glad to read you liked your room and the service provided by our staff. Thank you for taking the time to review your stay. We hope to welcome you back soon!
Sincerely,
General Manager
by A verified traveller from Kent WA
It's a room...
Posted 4-May-2017Drove in to find two cars with cardboard placed where windows used to be. Trash seen in the stairwell at 8pm was still there the following morning, just spread out over a wider area. Asked for a "quiet" room and was placed in the north end of the building, facing a major freeway interchange. Presumably it was furthest from the traffic but not surprisingly 4 am brought a concert of heavy trucks rumbling up to the adjacent intersection, along with a chorus of jake brakes. Virtually no amenities provided with the room, not even a piece of paper to write on! Like I said, it's a room.
Comment from Hotel Management
6-May-2017 by General Manager , Hotel Management
Thank you for choosing to stay with us and for sharing your concerns. Our goal is to provide an exceptional experience for our guests, so I apologize that we fell short during your visit. My staff and I are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Thanks again for your valuable feedback, and we hope to have the chance to make a better impression on a future visit.
Sincerely,
General Manager
by A verified traveller from OR
Check room thoroughly
Posted 3-May-2017Dirty sock and trash behind dresser, candy on floor upon check-in, broken rack in closet, beat up lamp shades, and hair found in the sheets. No thanks, I'll stay elsewhere next time.
Comment from Hotel Management
5-May-2017 by General Manager , Hotel Management
Airickah, I am truly sorry your room was not in the spotless condition. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is committed to providing clean accommodations for all of our guests, and I apologize this was not the case for you. I will share your concerns with my housekeeping team so that this type of issues are not repeated. I hope you will consider giving us a second chance the next time you are in our area.
Sincerely,
General Manager
Recommended
for Everyoneby A verified traveller from washington state
one night get aways
Posted 9-Apr-2017stay at hotels in the area for a weekend get away. this one had poorly trained very slow staff. booked with Expedia. king size bed with studio. they gave my room away because it took me an hour to arrive after booking. gave me a queen and charged the full price of the king. continental breakfast was a granola bar and coffee. and police cruise through the lot every couple hours because we found out theives target the cars . that made for a no rest night. and the remodeling in our room was unfinished. smelled clean . room was clean neat. tv screwed to dresser lower then the bed so no bed tim tv watching . cause you cant see tv. staff wanted us to take out our room trash cans.? they have trash rooms at end of halls with large garbadge cans in them. high class right...lol...woner if the ritz caralton makes you dimp your trash?
Comment from Hotel Management
11-Apr-2017 by General Manager, Hotel Management
Thank you for selecting our hotel for your visit to Kent. We pride ourselves in providing our guests clean, fresh, well maintained suites along with friendly service. We apologize you were disappointed in several areas which led to your disappointment. We will work to correct the deficiencies you identified, and hope you will select our hotel, or our brand during your future travels. Thank you, General Manager
Recommended
for Everyoneby A verified traveller
Posted 23-Mar-2017
I have stayed a few times and will continue to choose the hotel if I am in the area. The staff is very friendly and the price point is great!
Comment from Hotel Management
24-Mar-2017 by General Manager, Hotel Management
Thank you for your loyalty and for choosing to stay at Extended Stay America Seattle – Kent once again. It’s so nice to read our associates are continually impressing you during all your visits and that you found us to be a great value. We are also pleased to know we will be your preferred choice on all your future trips to our area. Thanks again for your wonderful feedback, and we can’t wait to welcome you back.
Sincerely,
General Manager
by A verified traveller
Terrible pillows
Posted 13-Mar-2017Flat unusable pillows, friendly staff but bedding is poor
Comment from Hotel Management
16-Mar-2017 by General Manager, Hotel Management
Thank you for choosing our hotel. Although you liked our staff, we are truly sorry for the concerns you had with the comfort of your bedding. We know how important it is to get a good night's sleep, so I will surely share your feedback with my future enhancement team as we plan any changes. We appreciate your constructive comments and invite you to come back and see us again.
Sincerely,
General Manager
by Jeremiah W from Kent, Washington
Great place
Posted 17-Feb-2017 on HotelsMark at the front desk is awesome, I stay here a lot, as long as it's on sale.
Comment from Hotel Management
18-Feb-2017 by General Manager, Hotel Management
We are thrilled you chose Extended Stay America - Seattle - Kent again to be your home away from home. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so I am glad to know Mark did that for you, and I will share your compliments with him personally. We hope to see you again in the future.
Sincerely,
General Manager
by LARRY
I would stay there again for sure
Posted 13-Feb-2017 on HotelsIt was good, staff was great and helpful the only bad thing I found was my kitchen sink was dirty and it would be nice to have a ice machine and a container in the room for ice but over all it was a good stay,
I don't like traffic so any place with lots of traffic sucks but other than that your motel was easy to find.
Comment from Hotel Management
15-Feb-2017 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Seattle – Kent. We are glad you were overall satisfied with your stay and our hotel. Your concern regarding the kitchen sink will be shared with our housekeeping team. We appreciate your suggestion and would like to mention that our fully equipped kitchens with full size refrigerator includes ice trays for your convenience. Therefore we do not have ice machines on our property. We value your business and look forward to your return.
Sincerely,
General Manager
