Ratings based on 515 Verified Reviews
3.2 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveller from fl
Dirty
Posted 4-Jun-2017
Pros: Nothing
Cons: Fire the staff, hire completely new people, train and supervise them.
Location: Look for a new hotel.
Our first room was so disgusting that we asked to be moved. The furniture was stained, the sheets had hairs in them suggesting that they had not been changed since the previous occupants left and there was the same trash strewn in the stairwell through out our three day stay.
The room they moved us to was not much better. There was food residue on the lamp and desk, rotten veggies in the bottom of the fridge and a soap scum ring in the bath tub.
I have the photos for all to see but the survey will not let me post them.
Comment from Hotel Management
6-Jun-2017 by General Manager, Hotel Management
On behalf of the entire team, please accept our sincere apologies for our hotel not living up to your expectations during your visit. We do not take cleanliness issues lightly, as we do believe this is priority #1. We will address this matter with our housekeeping team in detail so that this does not happen again. We hope you will consider giving us another opportunity to prove ourselves on a future date.
Sincerely,
General Manager
by A verified traveller
Poor Choice
Posted 2-Jun-2017This hotel was not a 3 star hotel in our opinion. The drapes were falling down, the bed was uncomfortable, you could feel the springs. How they can get away with saying they have a continental breakfast, we can't believe. There was coffee and tea, the rest was small nature valley bars and only a few of those. I managed to get the last tea bag.
Think you should change their rating.
Comment from Hotel Management
5-Jun-2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
by A verified traveller from vancouver, Wa
Dirty
Posted 30-May-2017Hotel was dirty. Tub/sink don't drain, electrical outlets didn't have covers, handprints in elevators were never wiped clean, dishes from another room sat in hallway the whole time we were there. No icemaker and you have to ask for everything....from dishes to hairdryer. Continental Breakfast was non-existent. There was basically coffee.
Comment from Hotel Management
3-Jun-2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
by A verified traveller
Just don't
Posted 23-May-2017Seriously just don't. The shower was just a trickle of water. There wasn't even towels in the room, we had to ask for them. They gave us 2 and said they were almost out. The staff wasn't rude but they weren't friendly or very helpful. Cigarette buds in the elevator, shady people hanging out in the parking lot blasting music until 2 am on a Sunday night. The bed was comfortable, (the mattress itself- blankets were thin and scratchy) but they only have us 3 flat pillows on a queen bed. It provided the basic necessities but that's about it and not even for a very cheap price. We've stayed in extended stays before but not like this one. We would definitely not stay again.
Comment from Hotel Management
25-May-2017 by General Manager , Hotel Management
Thank you for your loyalty towards our brand. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us another chance so that we can provide you with the visit you expected from us.
Sincerely,
General Manager
by A verified traveller
Poorly run hotel
Posted 15-May-2017
Pros: Nothing
Cons: Needs new management
Location: Limited restaurants.
Room was not cleaned, obvious prostitution going on, people eating and drinking in lobby, short on bath linen, no ice machine, no supplies for an extended stay such as glasses, cups, etc. Lobby unclean.
Comment from Hotel Management
18-May-2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
by A verified traveller
Mark at the front desk is a raciest
Posted 12-May-2017
Pros: Nothing! I will never return!
Cons: Better employees who are not raciest and who care about the guest. Employees that go above and beyond to help the guests.
Location: Only bars and a gas station
Mark at the front desk refused to give a black guest clean towels. He eventually gave him a dish cloth to use as a bath cloth and told him that he was lucky that he was getting that. When I was up to check I my husband had walked in who is also a black man. We were told that we didn't have a reservation. I tried showing him my confirmation on my expedia app, my email, I even tried showing him where the money was already deducted out of my bank account.He still refused to allow us to check in even though he had availability. When I called it like I saw it and called him a raciest, he called the police on me.
Comment from Hotel Management
5-Jun-2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Recommended
for Everyoneby A verified traveller from Edmonds, WA
Very nice hotel near the highway
Posted 4-May-2017
Pros: Excellent rooms
Cons: Nothing I can think of.
Location: A bit remote from food and shopping for my tastes (I prefer walking, however)
Very good consolidations, good and friendly staff. Though there are a few stores within walking distance, you do need a vehicle to travel to places where you can dine.
Comment from Hotel Management
5-May-2017 by General Manager , Hotel Management
Robert, it was a pleasure a have you as our guest at Extended Stay America Seattle – Kent. We are glad to read you liked your room and the service provided by our staff. Thank you for taking the time to review your stay. We hope to welcome you back soon!
Sincerely,
General Manager
by A verified traveller from Kent WA
It's a room...
Posted 4-May-2017Drove in to find two cars with cardboard placed where windows used to be. Trash seen in the stairwell at 8pm was still there the following morning, just spread out over a wider area. Asked for a "quiet" room and was placed in the north end of the building, facing a major freeway interchange. Presumably it was furthest from the traffic but not surprisingly 4 am brought a concert of heavy trucks rumbling up to the adjacent intersection, along with a chorus of jake brakes. Virtually no amenities provided with the room, not even a piece of paper to write on! Like I said, it's a room.
Comment from Hotel Management
6-May-2017 by General Manager , Hotel Management
Thank you for choosing to stay with us and for sharing your concerns. Our goal is to provide an exceptional experience for our guests, so I apologize that we fell short during your visit. My staff and I are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Thanks again for your valuable feedback, and we hope to have the chance to make a better impression on a future visit.
Sincerely,
General Manager
by A verified traveller from OR
Check room thoroughly
Posted 3-May-2017Dirty sock and trash behind dresser, candy on floor upon check-in, broken rack in closet, beat up lamp shades, and hair found in the sheets. No thanks, I'll stay elsewhere next time.
Comment from Hotel Management
5-May-2017 by General Manager , Hotel Management
Airickah, I am truly sorry your room was not in the spotless condition. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is committed to providing clean accommodations for all of our guests, and I apologize this was not the case for you. I will share your concerns with my housekeeping team so that this type of issues are not repeated. I hope you will consider giving us a second chance the next time you are in our area.
Sincerely,
General Manager
Recommended
for Everyoneby A verified traveller from washington state
one night get aways
Posted 9-Apr-2017stay at hotels in the area for a weekend get away. this one had poorly trained very slow staff. booked with Expedia. king size bed with studio. they gave my room away because it took me an hour to arrive after booking. gave me a queen and charged the full price of the king. continental breakfast was a granola bar and coffee. and police cruise through the lot every couple hours because we found out theives target the cars . that made for a no rest night. and the remodeling in our room was unfinished. smelled clean . room was clean neat. tv screwed to dresser lower then the bed so no bed tim tv watching . cause you cant see tv. staff wanted us to take out our room trash cans.? they have trash rooms at end of halls with large garbadge cans in them. high class right...lol...woner if the ritz caralton makes you dimp your trash?
Comment from Hotel Management
11-Apr-2017 by General Manager, Hotel Management
Thank you for selecting our hotel for your visit to Kent. We pride ourselves in providing our guests clean, fresh, well maintained suites along with friendly service. We apologize you were disappointed in several areas which led to your disappointment. We will work to correct the deficiencies you identified, and hope you will select our hotel, or our brand during your future travels. Thank you, General Manager
