Ratings based on 396 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
51% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveller from M

Dirty hotel

Posted 28-Apr-2016
The bathroom had hair in the sink and tub. The room smelled bad. Definitely a no frills no thrills hotel. The front office staff person was rude and didn't seem to know what she was doing.
4 out of 5
by A verified traveller

Posted 16-Mar-2016
The hotel was very nice. Close proximity to a freeway and lots of food options nearby. The elevator came quickly and there was plenty of free parking.
2 out of 5
by A verified traveller from washington

Hotel was so dirty

Posted 23-Feb-2016
This hotel was by far one of the dirtiest hotels I have every stayed at. Besides the whole place being filthy the boiler was out so we had no hot water which I get it things happen but I don't get how the hotel can be that gross and dirty when each guest is paying a minimum of $100 each day. My room was as if it wasn't even cleaned, our head board and the chair in there had the grossest stuff all over them I'm not even sure what exactly it was. I had to ask for cleaning supplies along with new sheets and blankets bc it was like the bedding had not been changed over. I ended up scrubbing our room with sanitizer and remaking the bed with the new sheets and blankets. In the halls and coradoor of the place it was full of dust bunnies and dirt and along the walls they had been plastered with gunk all through out them. I don't think the place had been cleaned throughly in months. I really hope for the sake of there hotel they make some changes and start cleaning up the place bc it has the potential of being a nice place.
Comment from Hotel Management
29-Feb-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I am in the process of retraining our housekeeping staff and will make sure we are thoroughly inspecting rooms prior to guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
3 out of 5
by A verified traveller from Chicago

Business

Posted 26-Jan-2016
Pros: They have apples for breakfast.
Cons: Pillows could be a bit firmer or thicker.
Toilet when flushed had to be jiggled to get it to stop flushing. The room I was in was next to the trash compactor. It right off the highway and my room was on that side. The TV signal is nonHD so picture quality not great. So people in parking lot were making noise at 3:00 am. Then in the morning I over heard staff talking about having to clean needles up from the parking lot.
Comment from Hotel Management
2-Feb-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our stay was not to our company’s high standards. As this hotel’s manager, I can assure you that we will thoroughly inspect our rooms prior to guest arrivals as well as make sure that we are monitoring our noise levels. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
2 out of 5
by A verified traveller

Didnt have the room I reserved

Posted 23-Jan-2016 on Hotels
Didn't have the room I reserved. So got down graded. What's the point of reserving a room if there not going to hold it for you. And breakfast was coffee and a basket of muffins. Pretty weak. Plus there was no luggage carts to be found when we checked in or upon check out.
5 out of 5
by A verified traveller

They showed that they cared

Posted 20-Jan-2016 on Hotels
Needed a room for a night. Glad to have refrigerator and microwave for leftovers from supper. Front desk even called me shortly after check-in to make sure everything was to my satisfaction.
2 out of 5
by A verified traveller

Found a bed bug on me in the middle of the night

Posted 6-Jan-2016
Pros: Not there long enough to determine
Cons: Fumigation
Found a bed bug on me in the middle of the night (1AM on Christmas Morning) Packed the family up went to another hotel. Asked Expedia to arrange refund - they claimed they could only give partial refund, as the hotel would not refund for the night we stayed in their bug infested beds (Which abruptly left at 1AM on Christmas Morning)
4 out of 5
by Ricardo from Ontario,ca

Youll come back again

Posted 17-Dec-2015 on Hotels
All in all very pleased with this hotel
Comment from Hotel Management
5-Mar-2016 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
3 out of 5
by Jose

This traveller left a rating score only Posted 17-Dec-2015 on Hotels
3 out of 5
by A verified traveller

별 세개정도...

Posted 2-Dec-2015 on Hotels
직원들이 친절하지는 않습니다. 일주일 이상 묵으면 청소를 해줘야하지만, 청소라기보다는 정리정돈만 해주는 정도입니다. 식기류가 없어서 다시 가서 달라고 했고, 와이파이가 안정적이지 않습니다.