Our room smelled of cat urine after turning on the heater. We had to change rooms. The over cleanliness is below sub par. Pillows were dirty, carpets filthy, chairs and walls had stains. No bath towels in the rooms and the front desk only had bath mats to had out.
Comment from Hotel Management
6-Sep-2016 by GM, Hotel Management
We want to thank you for the comments you provided about your recent experience at our property, and apologize for what was clearly an unsatisfactory stay. We work hard to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay or a long term guest stays so the suites will be allergen-free and fresh smelling for our guests. We apologize for the inconvenience of having to switch rooms. I know that a fresh, clean hotel sets the tone for a wonderful stay, and I regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and I am concerned that this did not occur. I hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.