Ratings based on 479 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
45% of guests recommend
3.2 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller fromUS

Terrible

Posted 28-Oct-2016
Sheets and blankets dirty at arrival and unchanged during stay Nobody does nothing after being notified
Comment from Hotel Management
29-Oct-2016 by General Manager, Hotel Management
Thanks so much for being our guest and for sharing your rating and comments. I apologize for the lack of follow up from our staff, and for the less than clean condition of your suite upon arrival. We ca do better and we will make your next stay much better, please stay with us again. General Manager
4out of 5
by A verified traveller

Posted 25-Oct-2016
It was clean and the staff was helpful and friendly.
Comment from Hotel Management
26-Oct-2016 by General Manager, Hotel Management
Thanks for posting your review of your stay at Extended Stay America - Seattle – Kent. It's so nice to see you enjoyed your visit, and we are happy you were impressed with our friendly service and clean facilities. Thank you for being our guest, we look forward to your next visit. Sincerely, General Manager
2out of 5
by A verified traveller fromirvine ca.

someone was in my room

Posted 27-Sep-2016
if they don't clean the rooms during your stay, why do they come inside? I left the room for the day. when I came back the room my card key would not work. then the tv I purposely left on was off. 1) Volume soft, so not bother anyone 2) that model does not have an auto shut off At this point ( wrong or right ) I feel my bags have been gone through while I was out. when I came back two days later the same thing happened So I wonder do they disable the keys so they will have time to get out while you go for another. I was not alone the first time it was just my room the second time it happened to all the rooms in my party. And the chairs were nasty other than that it was ok
Comment from Hotel Management
1-Oct-2016 by General Manager, Hotel Management
Thank you for staying with us and for being a repeat guest. I am sorry to hear about your recent experience. We take guest security and safety very seriously, so your comments about someone using your room while you are gone is very concerning. I can assure you we are not allowing access to your room, but would like to gather more information so that we can address this issue more thoroughly at your convenience. We hope to come to a resolution that would allow you to continue to use our hotel for your travel needs. We value you as our guest and would love to welcome you back to a more comfortable and stress-free stay. Randy Nelson General Manager
3out of 5
by A verified traveller fromRiverside, CA

Was not what paid fot

Posted 27-Sep-2016
i had reserved a non smoking with view when i got there the manager basically said that expedia lied about being able to give us that room. That the only room they had was a smoking with no view didnt try to accomadate me just gave me an option to go look for another hotel not the response i was looking for. Took the room as i was already tired but no satified with false advertising.
Comment from Hotel Management
1-Oct-2016 by General Manager, Hotel Management
Thank you for your stay with us. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
1out of 5
by A verified traveller fromPortland, OR

Highly unsatisfied with this hotel

Posted 23-Sep-2016
Pros: Nothing in particular.
Cons: Cleanliness, Vaccum cleaning the floors, cleaning the bath room, checking the vending machine and at least providing the drinking water.
The hotel rooms were very dirty. Bathroom floors were sticky. No drinking water, vending machine for water and soda was out of order. Hotel staff did not help to fix any of these issues. My stay in this hotel was very inconvenient and I will hesitate to book extended stay of america ever again.
Comment from Hotel Management
25-Sep-2016 by GM, Hotel Management
Thank you for staying at our hotel and for sharing your feedback. Exceptional service for every guest is our highest priority, so I was disappointed to learn that your experience with us fell short. I have shared your feedback with the appropriate team members so adjustments can be made.The housekeeping issues you described are unacceptable, and I have spoken with my housekeeping staff to make sure this does not happen in the future. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, General Manager
2out of 5
by A verified traveller

Glad my stay wasn't extended

Posted 19-Sep-2016
The room was very bare and not well-cleaned. "Hardwood" floors are an interesting touch in a hotel room, but not when they are visibly dirty. I found a pair of socks under the bed.
Comment from Hotel Management
20-Sep-2016 by General Manager, Hotel Management
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. I am so very sorry for the dirty floors and the dirty clothing items left by the previous guest. I have address this matter with our Head of Housekeeping to ensure we are checking every aspect of getting a room ready for the next guest. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, General Manager
2out of 5
by A verified traveller

Amenities

Posted 18-Sep-2016
Cons: Better communication with hotel staff and guests.
Location: entry and exit confusing
No ice mahcing anywhere on premises. Instructed to go across the street to get some ice- or make ice with trays in room. no time to make Ice!!!!!!!! it was avery late No coffee pot in room or coffee- needed to request the coffee pot and was not aware if it came with coffe or not. No hair dryer and no lotion. this hotel is more like a 2 star at most
Comment from Hotel Management
19-Sep-2016 by General Manager, Hotel Management
Thank you for being our valued guest and for posting your remarks online. I am sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights we keep a lot of our kitchen and bath items at the front desk. We do this to keep the items clean and available for the next guest. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to serve you again on your next visit to the area. Sincerely, General Manager
5out of 5
by A verified traveller

It was a good hotel

Posted 12-Sep-2016
It was a very nice experience and I would recommend this to a lot of people
Comment from Hotel Management
13-Sep-2016 by General Manager, Hotel Management
Thank you for your feedback regarding your stay at Extended Stay America Seattle – Kent and for recommending us. I am pleased to read that you enjoyed your visit and everything we have to offer. We look forward to welcoming you back the next time you are in our area. Sincerely, General Manager
3out of 5
by A verified traveller fromSarasota FL

Centrally located to Kent

Posted 10-Sep-2016
Pros: Eat in facilities are nice though bring your own plates, pots ect.
Easy to get to restaurants and food store and highway
Comment from Hotel Management
11-Sep-2016 by General Manager, Hotel Management
Thank you for choosing to stay at our hotel and for taking the time to leave your feedback. It is great to read about the enjoyable aspects of your visit, and we are glad you loved our convenient location. We appreciate your business and hope to have another opportunity to welcome you back soon. Sincerely, General Manager
1out of 5
by A verified traveller fromLa Junta

Worst stay in recent memory

Posted 9-Sep-2016 on Hotels
We got in late, everything felt dirty and smelled like wet cat food, not exaggerating. AC unit only worked sporadically, and people were stomping above us until 1am.
Comment from Hotel Management
11-Sep-2016 by General Manager, Hotel Management
Thank you for staying with us and sharing your thoughts. We are sorry your stay was anything less than exceptional. Your comments will be shared with our team in an effort to improve the overall guest experience. We hope you will consider staying with us again so we can provide the outstanding visit you deserve. Sincerely, General Manager