Ratings based on 450 Verified Reviews
They paid and stayed. We double-checked.
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
by A verified traveller fromirvine ca.
someone was in my room
Posted 27-Sep-2016if they don't clean the rooms during your stay, why do they come inside?
I left the room for the day. when I came back the room my card key would not work. then the tv I purposely left on was off. 1) Volume soft, so not bother anyone 2) that model does not have an auto shut off
At this point ( wrong or right ) I feel my bags have been gone through while I was out.
when I came back two days later the same thing happened
So I wonder do they disable the keys so they will have time to get out while you go for another.
I was not alone the first time it was just my room the second time it happened to all the rooms in my party.
And the chairs were nasty other than that it was ok
by A verified traveller fromRiverside, CA
Was not what paid fot
Posted 27-Sep-2016i had reserved a non smoking with view when i got there the manager basically said that expedia lied about being able to give us that room. That the only room they had was a smoking with no view didnt try to accomadate me just gave me an option to go look for another hotel not the response i was looking for. Took the room as i was already tired but no satified with false advertising.
by A verified traveller fromPortland, OR
Highly unsatisfied with this hotel
Posted 23-Sep-2016
Pros: Nothing in particular.
Cons: Cleanliness, Vaccum cleaning the floors, cleaning the bath room, checking the vending machine and at least providing the drinking water.
The hotel rooms were very dirty. Bathroom floors were sticky. No drinking water, vending machine for water and soda was out of order. Hotel staff did not help to fix any of these issues. My stay in this hotel was very inconvenient and I will hesitate to book extended stay of america ever again.
Comment from Hotel Management
25-Sep-2016 by GM, Hotel Management
Thank you for staying at our hotel and for sharing your feedback. Exceptional service for every guest is our highest priority, so I was disappointed to learn that your experience with us fell short. I have shared your feedback with the appropriate team members so adjustments can be made.The housekeeping issues you described are unacceptable, and I have spoken with my housekeeping staff to make sure this does not happen in the future. We value you as a guest and hope we have the opportunity to welcome you again in the future.
Sincerely,
General Manager
by A verified traveller
Glad my stay wasn't extended
Posted 19-Sep-2016The room was very bare and not well-cleaned. "Hardwood" floors are an interesting touch in a hotel room, but not when they are visibly dirty. I found a pair of socks under the bed.
Comment from Hotel Management
20-Sep-2016 by General Manager, Hotel Management
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. I am so very sorry for the dirty floors and the dirty clothing items left by the previous guest. I have address this matter with our Head of Housekeeping to ensure we are checking every aspect of getting a room ready for the next guest. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.
Sincerely,
General Manager
by A verified traveller
Amenities
Posted 18-Sep-2016
Cons: Better communication with hotel staff and guests.
Location: entry and exit confusing
No ice mahcing anywhere on premises. Instructed to go across the street to get some ice- or make ice with trays in room. no time to make Ice!!!!!!!! it was avery late
No coffee pot in room or coffee- needed to request the coffee pot and was not aware if it came with coffe or not.
No hair dryer and no lotion. this hotel is more like a 2 star at most
Comment from Hotel Management
19-Sep-2016 by General Manager, Hotel Management
Thank you for being our valued guest and for posting your remarks online. I am sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights we keep a lot of our kitchen and bath items at the front desk. We do this to keep the items clean and available for the next guest. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to serve you again on your next visit to the area.
Sincerely,
General Manager
by A verified traveller
It was a good hotel
Posted 12-Sep-2016It was a very nice experience and I would recommend this to a lot of people
Comment from Hotel Management
13-Sep-2016 by General Manager, Hotel Management
Thank you for your feedback regarding your stay at Extended Stay America Seattle – Kent and for recommending us. I am pleased to read that you enjoyed your visit and everything we have to offer. We look forward to welcoming you back the next time you are in our area.
Sincerely,
General Manager
by A verified traveller fromSarasota FL
Centrally located to Kent
Posted 10-Sep-2016
Pros: Eat in facilities are nice though bring your own plates, pots ect.
Easy to get to restaurants and food store and highway
Comment from Hotel Management
11-Sep-2016 by General Manager, Hotel Management
Thank you for choosing to stay at our hotel and for taking the time to leave your feedback. It is great to read about the enjoyable aspects of your visit, and we are glad you loved our convenient location. We appreciate your business and hope to have another opportunity to welcome you back soon.
Sincerely,
General Manager
by A verified traveller fromCleveland, Ohio
Location was OK. Carpet in room had numerous stain
Posted 6-Sep-2016
Pros: Location was convenient
Cons: Housekeeping, change out badly stained carpets, clean the AC filter. I had sneezing fits from the all the dust that kicked up when I turned on the AC
No coffee/tea maker in room. Had to ask for this and some minimal bowls/plates. I had an early checkout; 4:00AM, Hotel had the night laundry clerk handle the checkout. He was on his cell on a personal call and I waited 10-12 minutes. My flight was at 6:00Am and the rental car return building at SEATAC needed some 30 minutes to conclude and transfer to airport. I ended up having to rush.
Comment from Hotel Management
8-Sep-2016 by General Manager, Hotel Management
Thank you for reviewing your stay. We are so sorry to read there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you!
Sincerely,
General Manager
by A verified traveller
Posted 5-Sep-2016
Our room smelled of cat urine after turning on the heater. We had to change rooms. The over cleanliness is below sub par. Pillows were dirty, carpets filthy, chairs and walls had stains. No bath towels in the rooms and the front desk only had bath mats to had out.
Comment from Hotel Management
6-Sep-2016 by GM, Hotel Management
We want to thank you for the comments you provided about your recent experience at our property, and apologize for what was clearly an unsatisfactory stay. We work hard to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay or a long term guest stays so the suites will be allergen-free and fresh smelling for our guests. We apologize for the inconvenience of having to switch rooms. I know that a fresh, clean hotel sets the tone for a wonderful stay, and I regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and I am concerned that this did not occur. I hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.
Sincerely,
General Manager
by A verified traveller
Filthy! Left within 10 minutes.
Posted 27-Aug-2016The hotel was disgusting. Stains on the comforter lead me to begin inspecting the bed where I found a blanket with cigarette burns and piles of hair and dander between the mattress and box spring. Thank you Expedia staff for getting me out of there within minutes and cancelling my stay.
Comment from Hotel Management
30-Aug-2016 by General Manager, Hotel Management
We do wish your overall experience had been more impressive. Thank you for sharing the areas of your stay where you feel more of our attention is needed. We certainly can do better, thank you for taking a moment to post your review.
General Manager
