Ratings based on 498 Verified Reviews

3.0 out of 5
45% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Mar-2017
I have stayed a few times and will continue to choose the hotel if I am in the area. The staff is very friendly and the price point is great!
Comment from Hotel Management
24-Mar-2017 by General Manager, Hotel Management
Thank you for your loyalty and for choosing to stay at Extended Stay America Seattle – Kent once again. It’s so nice to read our associates are continually impressing you during all your visits and that you found us to be a great value. We are also pleased to know we will be your preferred choice on all your future trips to our area. Thanks again for your wonderful feedback, and we can’t wait to welcome you back. Sincerely, General Manager
2out of 5
by A verified traveller

Terrible pillows

Posted 13-Mar-2017
Flat unusable pillows, friendly staff but bedding is poor
Comment from Hotel Management
16-Mar-2017 by General Manager, Hotel Management
Thank you for choosing our hotel. Although you liked our staff, we are truly sorry for the concerns you had with the comfort of your bedding. We know how important it is to get a good night's sleep, so I will surely share your feedback with my future enhancement team as we plan any changes. We appreciate your constructive comments and invite you to come back and see us again. Sincerely, General Manager
1out of 5
by A verified traveller fromseattle

Staff rude

Posted 20-Jan-2017
Rude staff,non smokeing room smelled like smoke food was left in microwave.
Comment from Hotel Management
24-Mar-2017 by General Manager, Hotel Management
I apologize for the lack of detail provided by our housekeeping team regarding the cleanliness of your suite, and for the less than helpful attitude of one of our staff members. We are dedicated to providing a home away from home environment with friendly service and we were not at our best during your visit. You are invited back to have a much better experience, one that you expect and deserve. Thank you, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller fromKent,WA

Amazing!

Posted 10-Jan-2017
I absolutely love staying here! Tanisha and Jessica make you feel so welcome and make sure you have everything you need. The rooms here are extremely clean and the kitchen area is perfect for those who are looking to prepare their own meals! It is definitely a money saver while traveling!
Comment from Hotel Management
11-Jan-2017 by General Manager , Hotel Management
Thank you for choosing to stay at Extended Stay America Seattle – Kent. We are thrilled to note that you had a wonderful time, and Tanisha and Jessica made your visit a memorable one by providing exceptional service. It’s also good to read that you liked your spotless room with a kitchenette and the amazing value we offer. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Dec-2016 on Orbitz
Kitcken is a descent size. Very good room to stay in, its very cozy.
Comment from Hotel Management
21-Dec-2016 by General Manager, Hotel Management
Thank you for sharing your nice comments regarding your stay with us at Extended Stay America - Seattle - Kent. We are happy that you liked your comfortable room, especially the fully equipped kitchen in it. Thanks again for the great review. Please come and see us again! Sincerely, General Manager
5out of 5
by A verified traveller

Great Guest Services from every staff members

Posted 18-Dec-2016 on Hotels
The entire staff members were extremely accommodating to correcting issues, due to guest error. I highly recommend this place based on their outstanding customer services hospitality team members. Thank you Extended Stay- Kent.
Comment from Hotel Management
20-Dec-2016 by General Manager, Hotel Management
Thank you for staying at Extended Stay America - Seattle - Kent and recommending us online. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and hope to see you again soon. Sincerely, General Manager
3out of 5
by A verified traveller

Posted 13-Dec-2016 on Hotels
I was a good night and fast to the freeway. Front desk were very nice. The rooms no good they need to be cleaner was not happy with that
Comment from Hotel Management
16-Dec-2016 by General Manager, Hotel Management
Thank you for sharing your feedback! We are pleased you had an overall comfortable stay; however, I am sorry we missed meeting some of your expectations. Our team is committed to providing clean, comfortable and well-maintained suites for our guests. I have shared your feedback with the entire team to ensure a review of our processes. Thank you for being our guest, and we would appreciate the opportunity to welcome you back soon.    Sincerely, General Manager 
2out of 5
by A verified traveller

Posted 5-Dec-2016 on Hotels
Comment from Hotel Management
7-Dec-2016 by General Manager, Hotel Management
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. We value feedback such as this and we invite you to come stay with us again. General Manager
2out of 5
by A verified traveller

Won't be returning

Posted 30-Nov-2016 on Hotels
I've stayed here twice before in the last five years and have been satisfied; however, this latest stay (11/27-11/29) was quite poor and I won't be returning. The refrigerator and microwave were dirty, only the presets on the microwave worked (the number pad was completely unresponsive), the fluorescent lighting in the kitchen was missing a cover, and the bathroom smelled like someone had been smoking in it non-stop for a week (I had a non-smoking room). I had to call the front desk THREE times to get dishes delivered and the hairdryer never did show up.
Comment from Hotel Management
3-Dec-2016 by General Manager, Hotel Management
Thank you for your recent visit and for your feedback. We are sorry for the housekeeping and maintenance issues in your suite which were overlooked prior to your arrival. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you for pointing these issues out as it will help us improve. We value you as a frequent guest and would love the opportunity to provide you with the hospitality and service you anticipated during this trip and which you have come to expect from our brand. Sincerely, General Manager
5out of 5
by A verified traveller

Posted 28-Nov-2016 on Hotels
Comment from Hotel Management
30-Nov-2016 by General Manager, Hotel Management
Thank you for being our guest. Your feedback is much appreciated and serve as a great tool to let us know how we are doing, so thank you for giving us a wonderful rating. We were happy to have you here with us at Extended Stay America- Seattle - Kent, and we look forward to your next visit! Sincerely, General Manager