i had reserved a non smoking with view when i got there the manager basically said that expedia lied about being able to give us that room. That the only room they had was a smoking with no view didnt try to accomadate me just gave me an option to go look for another hotel not the response i was looking for. Took the room as i was already tired but no satified with false advertising.
Comment from Hotel Management
1-Oct-2016 by General Manager, Hotel Management
Thank you for your stay with us. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team.