Ratings based on 502 Verified Reviews

3.0 out of 5
45% of guests recommend
3.2 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2out of 5
Recommended
for Everyone
by A verified traveller fromwashington state

one night get aways

Posted 9-Apr-2017
stay at hotels in the area for a weekend get away. this one had poorly trained very slow staff. booked with Expedia. king size bed with studio. they gave my room away because it took me an hour to arrive after booking. gave me a queen and charged the full price of the king. continental breakfast was a granola bar and coffee. and police cruise through the lot every couple hours because we found out theives target the cars . that made for a no rest night. and the remodeling in our room was unfinished. smelled clean . room was clean neat. tv screwed to dresser lower then the bed so no bed tim tv watching . cause you cant see tv. staff wanted us to take out our room trash cans.? they have trash rooms at end of halls with large garbadge cans in them. high class right...lol...woner if the ritz caralton makes you dimp your trash?
Comment from Hotel Management
11-Apr-2017 by General Manager, Hotel Management
Thank you for selecting our hotel for your visit to Kent. We pride ourselves in providing our guests clean, fresh, well maintained suites along with friendly service. We apologize you were disappointed in several areas which led to your disappointment. We will work to correct the deficiencies you identified, and hope you will select our hotel, or our brand during your future travels. Thank you, General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Mar-2017
I have stayed a few times and will continue to choose the hotel if I am in the area. The staff is very friendly and the price point is great!
Comment from Hotel Management
24-Mar-2017 by General Manager, Hotel Management
Thank you for your loyalty and for choosing to stay at Extended Stay America Seattle – Kent once again. It’s so nice to read our associates are continually impressing you during all your visits and that you found us to be a great value. We are also pleased to know we will be your preferred choice on all your future trips to our area. Thanks again for your wonderful feedback, and we can’t wait to welcome you back. Sincerely, General Manager
2out of 5
by A verified traveller

Terrible pillows

Posted 13-Mar-2017
Flat unusable pillows, friendly staff but bedding is poor
Comment from Hotel Management
16-Mar-2017 by General Manager, Hotel Management
Thank you for choosing our hotel. Although you liked our staff, we are truly sorry for the concerns you had with the comfort of your bedding. We know how important it is to get a good night's sleep, so I will surely share your feedback with my future enhancement team as we plan any changes. We appreciate your constructive comments and invite you to come back and see us again. Sincerely, General Manager
3out of 5
by Michelle

Posted 23-Jan-2017 on Hotels
Comment from Hotel Management
26-Jan-2017 by General Manager, Hotel Management
Thank you for your visit. We are glad to see you had an overall great stay, but we truly apologize for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
1out of 5
by A verified traveller fromseattle

Staff rude

Posted 20-Jan-2017
Rude staff,non smokeing room smelled like smoke food was left in microwave.
Comment from Hotel Management
24-Mar-2017 by General Manager, Hotel Management
I apologize for the lack of detail provided by our housekeeping team regarding the cleanliness of your suite, and for the less than helpful attitude of one of our staff members. We are dedicated to providing a home away from home environment with friendly service and we were not at our best during your visit. You are invited back to have a much better experience, one that you expect and deserve. Thank you, General Manager
1out of 5
by A verified traveller

Extended Stay in Kent Washington

Posted 15-Jan-2017 on Orbitz
Cons: Uphold pet policy! Have some decent beds, instead of buying the cheapest beds available. The tv remote barely functions.
Location: Easy on and off highway 167. There's absolutely NOTHING near this motel for entertainment unless you happen to like bar hopping
The beds are just a bit more comfortable than a block of cement. When asked to get some fresh bath linens, was informed we'd have to leave the next morning . When asked why, was told it was because we had 2 parrots in our room! I made this reservation 3 weeks before the actual stay and I clearly stated we had 2 parrots that would be traveling with! Upon checking in, they had no problem with the parrots! In fact they were more interested in our birds than their paying customers
Comment from Hotel Management
17-Jan-2017 by Manager, Hotel Management
Thank you for sharing your experience about your recent stay. I am glad that you found our location convenient to the highway. However, I was disappointed to read that you were not happy with our beds and that impacted your sleep. We value our guests and their recommendations. We do appreciate you selecting our hotel for your stay, and we will hope you will visit us again soon. Sincerely, General Manager
2out of 5
by A verified traveller

Posted 15-Jan-2017 on Hotels
The was alright. However I paid with prepaid credit card and still had to pay deposit and they tried to mail it back to me. I will have second thoughts before I stay again
Comment from Hotel Management
22-Jan-2017 by General Manager, Hotel Management
Thank you for your feedback. Please accept our apology for the confusion regarding your reservation. It is common practice for a hotel to require a deposit for any incidental charges our guests may incur during their stay. I am sorry for the lack of explanation and follow up from our staff member. We hope you will consider staying with us or one of our branded hotels in the future. Thank you, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller fromKent,WA

Amazing!

Posted 10-Jan-2017
I absolutely love staying here! Tanisha and Jessica make you feel so welcome and make sure you have everything you need. The rooms here are extremely clean and the kitchen area is perfect for those who are looking to prepare their own meals! It is definitely a money saver while traveling!
Comment from Hotel Management
11-Jan-2017 by General Manager , Hotel Management
Thank you for choosing to stay at Extended Stay America Seattle – Kent. We are thrilled to note that you had a wonderful time, and Tanisha and Jessica made your visit a memorable one by providing exceptional service. It’s also good to read that you liked your spotless room with a kitchenette and the amazing value we offer. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Dec-2016 on Orbitz
Kitcken is a descent size. Very good room to stay in, its very cozy.
Comment from Hotel Management
21-Dec-2016 by General Manager, Hotel Management
Thank you for sharing your nice comments regarding your stay with us at Extended Stay America - Seattle - Kent. We are happy that you liked your comfortable room, especially the fully equipped kitchen in it. Thanks again for the great review. Please come and see us again! Sincerely, General Manager
5out of 5
by A verified traveller

Great Guest Services from every staff members

Posted 18-Dec-2016 on Hotels
The entire staff members were extremely accommodating to correcting issues, due to guest error. I highly recommend this place based on their outstanding customer services hospitality team members. Thank you Extended Stay- Kent.
Comment from Hotel Management
20-Dec-2016 by General Manager, Hotel Management
Thank you for staying at Extended Stay America - Seattle - Kent and recommending us online. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and hope to see you again soon. Sincerely, General Manager