Our stay started out a bit rocky and we ended up changing rooms from the original we were assigned. The first room, which I feel the need to review as well, had a plugged up bathroom sink that didn't drain (or was so slow it didn't appear to drain), the toiletries holder was not on the wall, but sitting on the floor of the shower, the kitchen faucet was not attached properly to the sink, and a very odd smell. I reached out to the online chat customer service and was helped very quickly. We were given another room a floor down. The second room was much, much better. Cleaner, no funky smell, all the drains worked and all the faucets were attached :-) Here are the things I consider important in a hotel room: the space was very clean. The towels were of good quality and size and there were plenty of extras along with extra sheets/pillows/and a blanket. The kitchen amenities were very clean. All the necessary supplies one would need were available. There was plenty of shampoo/bodywash/conditioner/handsoap/dishsoap. Plenty of hangers. Things that aren't as important, but still would have made for an even more pleasant stay: 2 shower towel bars in the bathroom. More open shelving since there is no dresser for clothing storage. More bathroom shelving for personal item/toiletries. A second bedside table. Since there is no ac, there was a floor fan. It was adequate BUT there were no screens on the windows which all could open If a window opens, there should be a screen for it.

Restaurant closed. Room very small

Our flight was delayed, therefore we had a very long travel day. Upon arriving to the hotel, we were expecting to just check our bags in and go sightseeing immediately since we had arrived about 3 hours before check in. We were greeted and told we could check in early since our room were ready to go. We were very happy about that, because that rarely happens. Some time after I received a text from a hotel employee, with a nice greeting and asking how everything in our room was. As well as if there was anything they could help with. Which in return, I responded saying everything was great! A few days later I received another text asking about our stay and to have a nice day. As well as to let them know if we were in need of anything to not hesitate. Day of our check out, we were planning on sightseeing due to the fact that our flight was until 9pm. The employee that helped us, informed us that we could leave our luggage in the hotel, free of charge. Needless to say this hotel and employees were very kind and attentive. We had a great stay at Hyatt House Seattle/Downtown, we will definitely be booking again when we go back to Seattle! P.S. free breakfast choices were great!