3/5 Okay
Verified traveller
Travelled with family and small children
Jul. 29, 2021
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was fantastic! Friendly, attentive, and not all up my business.
The Poindexter Cafe was great!… the ladies there were busy, but focused. They forgot to make one of our sandwiches, but gave no hassle when I asked about it. They pulled my receipt, apologized and made it to perfection. AND HO LEE CRAP, get the mountain bacon breakfast sandwich. They call it bacon, but it’s 1” thick slabs of soft smoked pork. So good!
I was a disappointed by stains on my sheets and the bathroom had some red “wine” stains in floor grout, (which is tough to get out, I don’t hold that against them, but for $200 a night I’d expect that to be addressed). It’s red and looks like it could be something other than wine, but I’m going to tell myself that it’s wine.
I was raised to just deal with the hand your dealt. I don’t want to waste my time fussing with staff over things I can just tolerate. I understand that stains happen and are tough to get out, but on a professional level of hospitality, I would expect that to be addressed and cleaned appropriately.
I was also bummed that I couldn’t simply get a drink in a Mountaineering club because I didn’t make a reservation. I thought reservations were only needed for a table for food and as a hotel guest I expected to be able to get a drink. No biggie, just a bummer.
Stayed 1 night in Jul 2021