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Reviews of Hampton Inn & Suites Savannah - I-95 South - Gateway

2.5 out of 5
Hampton Inn & Suites Savannah - I-95 South - Gateway
591 Al Henderson Blvd, Savannah, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 501 out of 1004 reviews" "
Rating 8 - Good. 300 out of 1004 reviews" "
Rating 6 - Okay. 99 out of 1004 reviews" "
Rating 4 - Poor. 57 out of 1004 reviews" "
Rating 2 - Terrible. 47 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marcus

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and my stay was the best i had in awhile
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, quiet, and perfect for a quick nights stay before continuing our trip.
Stayed 1 night in Mar 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Carole

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was having issues with the fire alarm in the afternoon. At 1:30 in the morning the alarm went off and they didn’t get it turned off until around 3:00. The fire trucks never showed up as it was a faulty alarm and it took a long time before the technician showed up to dismantle it.
Stayed 1 night in Apr 2024
Response from Wendy stevens on Apr 12, 2024
We do appreciate your feedback on your stay and we do understand the frustration you had for enduring the issue in the middle of the night at the property and for that we are truly sorry that happened. We did refund your stay to you in full due to this issue of your stay. If there is anything else that we can help you with please contact the property.

10/10 Excellent

Stephen

Stayed 1 night in Apr 2024
Response from Wendy Stevens on Apr 12, 2024
Thank you for your feedback on your stay with us.

10/10 Excellent

Laviette

Stayed 2 nights in Apr 2024

10/10 Excellent

Cindy, Federal Way

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool great. Staff ultra attentive and polite. Breakfast had so many options. Would stay again!
Stayed 1 night in Mar 2024
Response from Wendy Stevens on Apr 8, 2024
Thank you for your feedback on your stay and we hope to see you again.

2/10 Terrible

Adriana

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Wendy Stevens on Apr 8, 2024
Thank you on your feedback of your stay I do apologize for any inconvenience this may have caused. Please feel free to reach out to the property manager to give a better explanation of the issues you encountered during your stay.

10/10 Excellent

kristina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Mar 2024
Response from Wendy Stevens on Apr 8, 2024
Thank you for your feedback on your stay and we hope to see you again.

10/10 Excellent

Nikki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Quiet.
Stayed 1 night in Mar 2024
Response from Wendy Stevens on Apr 8, 2024
Thank you for your feedback on your stay and we hope to see you again.

10/10 Excellent

Karen

Stayed 1 night in Mar 2024
Response from Wendy Stevens on Apr 8, 2024
Thank you for your feedback on your stay and we hope to see you again.

4/10 Poor

Stanley

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff did not know how to check us in using a 3rd party guest. My wife fell in the shower due to the tub being slick with not having any anti slip flooring. Area is rough at best do not feel safe leaving our vehicle unattended
Stayed 1 night in Feb 2024
Response from Wendy Stevens on Apr 8, 2024
Thank you for your feedback on your stay. We do apologize that we did not meet the brand standards that you are accustomed to. Please feel free to reach out to me at the property for any other assistance.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and the breakfast varied each day. All were good. The room was clean. The only disadvantage was that one of the elevators was not working making wait times a little longer. Overall, we would definitely stay here again.
Stayed 3 nights in Feb 2024
Response from Wendy Stevens on Apr 8, 2024
Thank you for your feed back of your stay with us. We do apologize that one of the elevators were down during your stay. There are times when Maintenace is required to maintain the safety of our guests, and unfortunately that was one of the times that maintenance was a requirement.

2/10 Terrible

Sabri

Disliked: Cleanliness, staff & service, property conditions & facilities
They charged me twice for a dog
Stayed 2 nights in Feb 2024
Response from Wendy Stevens on Apr 8, 2024
Thank you for your feedback on your stay. I do apologize for the inconvenience I do hope that you notified the hotel, and we were able to get that issue corrected for you.

8/10 Good

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check in was great. We asked for a crib for and the lady went out of her way to make sure we were all set up. The first crib was broken she went and found another one set it up and put sheets and fully made it. She was super nice.
Stayed 1 night in Feb 2024

10/10 Excellent

James, Hampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard Hampton Inn quality with the exception that we were put in room next to elevators and they were running rough so all night heard doors slamming.
Stayed 1 night in Jan 2024

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very warm and welcoming and very helpful. Definitely recommend staying here!
Stayed 1 night in Jan 2024

10/10 Excellent

rebekah

Stayed 1 night in Jan 2024

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inviting and clean!!
What a nice hotel. The front desk was very inviting. The room was very clean and comfortable. Enjoyed the breakfast. Well organized and plenty to eat. I would surely recommend.
Stayed 1 night in Jan 2024

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Richard, Greensboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ellen

Stayed 1 night in Jan 2024

2/10 Terrible

Kelley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived at 3 for checkin and room not ready. Pool was too cold to swim. Hot tub was great. Room was spacious, clean and very comfortable. Wonderful breakfast.
Stayed 1 night in Jan 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Roberto

Stayed 1 night in Dec 2023

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

James

Stayed 1 night in Dec 2023

8/10 Good

Virginia

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean room
Stayed 1 night in Dec 2023

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was exactly what we wanted.
Stayed 1 night in Dec 2023

2/10 Terrible

Eniko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in Dec 2023

2/10 Terrible

Joseph

Stayed 1 night in Nov 2023

10/10 Excellent

FREDERICK, FALLSTON

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean rooms and very comfortable beds in a convenient location. Staff was friendly and efficient. The dining area was well stocked, organized and very clean. Always recommended this location.
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I-95 highway. Multiple restaurants close by.
Stayed 1 night in Nov 2023

6/10 Okay

mary

Stayed 2 nights in Nov 2023

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Jesse

Stayed 1 night in Nov 2023

8/10 Good

Barbara

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Close to I95 and yet very quiet
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Andrew, Atlanta

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities
Very convenient location. Well appointed rooms. Great staff. Passages a bit tired.
Stayed 1 night in Nov 2023

8/10 Good

Shante

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property and staff was really nice. They had a nice breakfast with cheese grits, eggs, sausage links, corn beef hash ( I don’t eat),etc. I would stay here again. The only thing is that the pull out sofa was not comfortable at all, but the beds were nice and soft.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Room was clean and comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Robin

Travelled with family
Disliked: Amenities
Unorganized staff
Stayed 1 night in Sep 2023

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Forrest

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Call to verify
The front door was locked and after ringing the intercom three times for 15 minutes, I had to find a way to call the location. Wendy then took a p minutes to open the door. My reservation wasn’t coming up for until I had to retrieve an email with their confirmation code.
Stayed 1 night in Aug 2023
Response from Wendy Stevens on Aug 30, 2023
Hello, Thank you for taking the time to tell us about your stay. I’m sorry you were having difficulty in accessing the property. I will speak with staff directly about that. Hope you do stay with us again.Wendy StevensGeneral Manager

10/10 Excellent

Llewellyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great service.
Stayed 1 night in Aug 2023

6/10 Okay

Diba

Travelled with family
Stayed 1 night in Aug 2023

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will keep coming back
Love the new points program!!! Wow what a savings
Stayed 1 night in Aug 2023