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Reviews of Embassy Suites by Hilton Savannah Historic District

3.5 out of 5
Embassy Suites by Hilton Savannah Historic District
605 West Oglethorpe Avenue, Savannah, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 555 out of 1002 reviews" "
Rating 8 - Good. 240 out of 1002 reviews" "
Rating 6 - Okay. 108 out of 1002 reviews" "
Rating 4 - Poor. 70 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lester

Travelled with family
Facility is a bit dated in lobby. Inflating prices during SCAD (Savannah college of art and design) event is disgusting. For parents weekend felt as if I was taken advantage of.
Stayed 2 nights in Apr 2024
Response from Averia on May 10, 2024
Thank you for taking the time to leave us an online review.

8/10 Good

Barry

Stayed 2 nights in Apr 2024

8/10 Good

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel for parents w students living in the hive. It’s walkable to many restaurants and shopping.
Stayed 2 nights in Apr 2024
Response from Averia on Apr 25, 2024
We are glad to hear you enjoyed your stay with us here at Embassy Suites and hope to see you again. Thank you for taking the time to leave us an online review with feedback.

6/10 Okay

GALEN

Stayed 3 nights in Apr 2024
Response from Averia on May 10, 2024
Thank you for taking the time to leave us an online review.

6/10 Okay

Shannon

Liked: Staff & service
Both the hotel and staff were very nice. We were a bit disappointed with the cleanliness. Our bathroom walls were sticky, there was an empty plastic bag left from a previous guest by the bed and the lamps in the room, as well as the plantation shutters in the common area were dusty. There was a gentleman playing live music in the bar area at night which was very nice.
Stayed 2 nights in Apr 2024
Response from Averia on Apr 25, 2024
Thank you for taking the time to leave us feedback so we can work on improving ourselves. We hope to see you again sometime and glad to hear you enjoyed your stay with us.

10/10 Excellent

JASON, MILLINGTON

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is in a convenient location. The lobby and dining area are nice. The rooms are a bit dated and a couple receptacles did not work.
Stayed 1 night in Apr 2024
Response from Averia on Apr 10, 2024
We are glad to hear you enjoyed you stay with us. Thank you for taking the time to leave us an online review. We appreciate your feedback and will work on the improvements you suggested.

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of animals at the property.
Stayed 2 nights in Mar 2024
Response from Averia on Apr 2, 2024
Thank you for taking the time to leave us a review.

10/10 Excellent

Dmitry, Holland

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location, great service
Stayed 2 nights in Mar 2024
Response from Averia on Mar 30, 2024
Thank you for taking the time to leave us a review with feedback. We hope to see you again.

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this property. The location and amenities were great. The staff works hard to keep the guests comfortable and happy.
Stayed 3 nights in Mar 2024
Response from Averia on Mar 29, 2024
Thank you for taking the time to leave us a review. We appreciate the feedback, we will let our team know you enjoyed our hospitably.

10/10 Excellent

Stacie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so nice I would recommend to others
Stayed 2 nights in Mar 2024
Response from Averia on Mar 21, 2024
Thank you for taking the time to leave us an online review.

8/10 Good

Gabriella

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Rooms are very nice beds are also comfortable
Stayed 2 nights in Mar 2024
Response from Averia on Mar 12, 2024
Thank you for taking the time to leave us an online review. We appreciate your feedback and glad you enjoyed you stay with us.

8/10 Good

Gale

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful especially Nautica. The location was very good and close enough to walk to most every place.
Stayed 4 nights in Feb 2024
Response from Averia on Mar 12, 2024
Thank you for taking the time to leave us an online review. We appreciate your feedback and we will be pleased to let Nautica know that she was resourceful for your stay with us.

10/10 Excellent

Germelina

Liked: Cleanliness, staff & service, property conditions & facilities
The location is very convenient.
Stayed 3 nights in Feb 2024
Response from Averia on Mar 12, 2024
We are pleased to here you enjoyed your stay with us. We appreciate you taking the time to leave us an online review with feedback.

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival at the hotel I was greeted by an employee. Also great attentive person at the counter. Got to the room and it all seems in good condition
Stayed 1 night in Feb 2024
Response from Averia on Mar 12, 2024
We are pleased to here you enjoyed your stay with us. We appreciate you taking the time to leave us an online review with feedback.

10/10 Excellent

Ken, Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel!
Stayed 1 night in Feb 2024
Response from Averia on Mar 12, 2024
We are pleased to hear you enjoyed your stay with us. Thank you for taking the time to leave us an online review with feedback.

6/10 Okay

Beth

Liked: Cleanliness
Disliked: Staff & service
Front desk had 2 really nasty people working there
Stayed 2 nights in Feb 2024
Response from Averia on Mar 12, 2024
We are sorry to hear you did not enjoy your stay with us and appreciate your feedback. We will address the issues at hand and appreciate you bringing this to our attention.

8/10 Good

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always very nice choice
Typical very nice Embassy Suite. Main objection was paying extra for self parking (many empty spaces existed) and no clocks in room. Complementary breakfast and evening cocktails were great.
Stayed 3 nights in Feb 2024
Response from Averia on Mar 12, 2024
Thank you for taking the time to leave us an online review with feedback. We always appreciate the feedback left so we can help better ourselves. We are pleased to hear you enjoyed your stay with us.

10/10 Excellent

Edwina

Travelled with family
The hotel was convenient to many restaurants and attractions in Savannah. The breakfast was very good and we enjoyed the complimentary drinks and snacks in the evening. Our room was clean and comfortable - bed felt like a cloud.
Stayed 3 nights in Feb 2024
Response from Averia on Mar 12, 2024
Thank you for taking the time to leave us an online review. We are pleased to hear you enjoyed your stay with us and appreciate you taking the time to leave feedback.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building and the decor inside was really nice for me from other hotels I’ve stayed in.
Stayed 3 nights in Jan 2024
Response from Averia on Mar 12, 2024
We are pleased to hear you enjoyed your stay with us. We appreciate you taking the time on leaving us an online review.

2/10 Terrible

MARTI

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude staff
Stayed 1 night in Jan 2024
Response from Averia on Mar 12, 2024
We are sorry to hear you did not enjoy your stay with us. We will address the issues at hand and appreciate you bringing this to our attention.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Averia on Mar 12, 2024
Thank you for taking the time to leave us an online review.

8/10 Good

Rachel

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good hotel. Misleading in saying it’s in historic district- technically it is but it’s almost a half mile walk to get to the true downtown historic area. Great breakfast, decent happy hour as well - makes up for the $35/night parking fee. Keep in mind if you check in on the app (like they prefer you to do) you don’t get your happy hour coupon so after waiting in line 20 min for a drink I was told I needed to go to front desk to get the voucher. Annoying but not a deal breaker. Our room was very small in comparison to the room my other family member got that was literally the same room (I’m talking half the size). Older hotel so wear/tear can be seen (one chair in at the kitchenette table had vinyl pealing off) and the couch was threadbare in spots) but the beds/pillows are very comfy. Some of the people at the front desk couldn’t be bothered to get off their phones to acknowledge guests in front of them but the service staff at breakfast and at the restaurant/bar were excellent!
Stayed 4 nights in Jan 2024
Response from Averia on Mar 12, 2024
We will address the issues at hand and appreciate you bringing this to our attention. With reviews like yours is able to help making our hotel better. Thank you for taking the time on leaving us an online review.

10/10 Excellent

Key.

Liked: Cleanliness, staff & service, property conditions & facilities
My boyfriend and I visited Savannah and stayed at the Embassy Suites. The Embassy Suited was clean, had friendly staff, and had a lot of complimentary perks (a free alcoholic beverage a night and free snacks at the evening mixer). When we come back, we will stay here again.
Stayed 3 nights in Jan 2024
Response from Averia on Mar 12, 2024
We appreciate you taking the time on leaving us an online review. We are pleased to hear you will be returning and enjoyed your stay with us.

10/10 Excellent

Nariko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Averia on Mar 12, 2024
Thank you for taking the time to leave us an online review.

8/10 Good

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay
The hotel is a short drive to River St. It has a nice restaurant/lounge area. The rooms are clean and well maintained. A good value for your money considering that it's within the Savannah city limits.
Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mikayla

Stayed 1 night in Dec 2023

8/10 Good

Kimberly

Travelled with group
Liked: Amenities

2/10 Terrible

Adam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never been treated with such utter contempt at check in. To say that the staff member (who kept us all waiting for a half an hour while she bickered with other guests) was rude is an understatement. She was vicious. The check in experience was so horrible that I might have otherwise overlooked the dilapidated carpet and furnishings, the ancient mattress and linens, the elevator that made us fear for our lives, and the “deluxe suite” that was just an empty room with a ratty emerald green velvet couch. Worst of all, after the hidden absurd self-parking fee of $35/day (not disclosed on Expedia and the reason for forcing all guests to check in at the front desk instead of being able to go straight to the room like you can at other Hilton properties) this travesty of a hotel room cost me $335/night! There are SO many other hotels in town that won’t ruin your vacation. No establishment should ever treat their guests this way, but under no circumstances should this happen at a hotel that costs this much!
Stayed 2 nights in Dec 2023

10/10 Excellent

MARY C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and friendly staff
Stayed 3 nights in Dec 2023

6/10 Okay

Christine

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Frank

Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Dec 2023

10/10 Excellent

Brian

Stayed 2 nights in Dec 2023

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities
Surrounding area questionable
Stayed 3 nights in Nov 2023

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Nov 2023

6/10 Okay

Milton

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
there were lack of shower supplies, ie, shampoo, body wash and lotion not refilled and electrical switches did not work and TV in master bedroom did not work.
Stayed 2 nights in Nov 2023

8/10 Good

Kraig

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall nice property. We enjoy the complementary the breakfast. The staff is helpful. Additionally, the location allows peace and quiet because it’s not in the heart of everything.
Stayed 2 nights in Nov 2023

10/10 Excellent

Alitha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the large suite. The cook to order breakfast was great!
Stayed 1 night in Nov 2023

4/10 Poor

Veronica

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is aged. The hotel is pet friendly and you can leave your pet inside the room, however, there isn't an area for them to go potty. The breakfast is so horrible, dirty, poor service and the person who does the breakfast by order is kind of rude and lazy, he closed the machine to place orders over an hour earlier than the limited time for breakfast. I requested a new room as I noticed black mold in the shower, then went to the next room and was given a single bed instead of double beds so I have to ask for a new room three times. We arrived during Thanksgiving and decided to eat there since restaurant was open and they also had the Thanksgiving dinner, horrible service, it felt like the waitress was not an actual waitress and was placed there to cover for someone because service was horrible and so was the food. I paid for parking and the pet fee but noticed there were people without the parking permit and pet note in the room, they were not checking on that and guests were taking advantange. I did not feel welcomed to the hotel and would have stayed in another place for the price I paid. The hotel nextdoor Thunderbird looks way better.
Stayed 3 nights in Nov 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Sixther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Clifton

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Savannah
Embassy Suites in downtown Savannah is a great place to stay . It is convenient to get to and to city’s attractions. The front desk team was always very helpful. The concierge was great. The room was excellent and quiet. The breakfast included made to order omelets and other foods.
Stayed 1 night in Oct 2023

8/10 Good

SALLY

Stayed 2 nights in Oct 2023

8/10 Good

Raejeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The evening cocktail hour was pretty lame. Cheese and crackers only.breakfast was good
Stayed 2 nights in Sep 2023