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Reviews of Best Western Plus Hotel d'Europe et d'Angleterre

4 out of 5
Best Western Plus Hotel d'Europe et d'Angleterre
92-109 Quai Jean Jaures, Macon, Saone-et-Loire

Reviews

8.8

Excellent

Rating 10 - Excellent. 107 out of 197 reviews" "
Rating 8 - Good. 70 out of 197 reviews" "
Rating 6 - Okay. 13 out of 197 reviews" "
Rating 4 - Poor. 5 out of 197 reviews" "
Rating 2 - Terrible. 2 out of 197 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yvonne

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Really good reception, very warm and welcoming, room was very good with a lovely view over the river.
Stayed 1 night in Apr 2024
Response from La direction on Apr 30, 2024
Dear, Thank you so much for this feedback.The whole team was so pleased to welcome you! Hope to see you soon

10/10 Excellent

Jean Christophe, 34210

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from La direction on Dec 14, 2023
Bonjour Monsieur, Merci infiniment pour ce retour.A très bientôtBien à vous

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world charm,very helpful staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Margaret

Stayed 1 night in Sep 2023

10/10 Excellent

Alexander

The staff are faultless and very welcoming. The hotel has a cool vibe. Perfectly located. Absolutely loved our relaxed breakfast. Would make a diversion to stay there again!
Stayed 1 night in Aug 2023
Response from La direction on Sep 19, 2023
Dear,Many thanks for this feedback. Hope to see you soon!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
After a few snafus with our check-in and parking (reserve ahead of time; it's very limited), we had an excellent stay with nice rooms looking over the Saone River and delicious breakfast (more expensive than some but worth it).
Stayed 1 night in May 2023

8/10 Good

Ian

Stayed 1 night in Oct 2022

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, really interesting history. Great local restaurants. Need to book parking as limited. Staff were excellent. Breakfast very good. Will stay again
Stayed 1 night in Sep 2022
Response from Calliopé on Oct 9, 2022
Dear, Thank you so much for your feedback! Were so pleased to share it with the whole team. Waiting forward to welcome you again,Kind regards

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel and very helpful staff.
Stayed 1 night in Jul 2022
Response from Calliopé on Aug 5, 2022
Dear, Thank you for nice feedback. Hoping to welcome you again, Best regards

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Peter

Stayed 1 night in Jul 2022
Response from Calliopé on Jul 22, 2022
Dear Guest, We thank you for taking the time to leave your comment. Were sorry that the electrical failure throughout the city of Macon has affected this point your stay. Were not reponsable strong heat which created this cut and recovery time. We are happy that the electricity came back in the night, that you had air conditioning to sleep and breakfast on the morning. Best regards

10/10 Excellent

Jacqueline

Stayed 1 night in Jul 2022

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Not great booking in experience.
On checking in we were disappointed firstly to be told free parking was half a mile away and secondly to be charged 16 euros for 1 overnight stay. Then went on to try and charge 34 euros for 2 continental breakfasts which we had to prove was included. Such a shame when the hotel behind the reception is fine.
Stayed 1 night in Jun 2022
Response from Calliopé on Jun 19, 2022
Dear guest, Thank you for your reply, As indicated in our descriptions, the car park in the courtyard of the hotel is closed and secure, this service is in fact chargeable. However, you will find free places, just in front of the hotel, and along the street. We have a young apprentice at reception and a lot of different price codes, we are sorry if he misread this one, but please note that the intention was not to charge you twice. We are happy that this misunderstanding has been resolved immediately and apologize for it again. Best regards,

10/10 Excellent

Nathan

Stayed 1 night in Jun 2022

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

catherine

Stayed 1 night in Apr 2022
Response from Frédérique Burgaud on May 16, 2022
merci beaucoup pour votre appréciation

10/10 Excellent

sian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old hotel. Staff extremely professional and friendly. No English speaking channel on the tv which we would have enjoyed
Stayed 2 nights in Nov 2021
Response from Calliopé on Nov 22, 2021
Dear Guest, We thank you for this comment. We are pleased to know that you have appreciated the quality of our services. We have a lot of English speaking channels on our televisions... we are sorry if you did not find them, next time do not hesitate to ask us. Kind regards

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty hotel, good location for centre of town, friendly staff. Superior room had lovely view of river. Room nicely presented and clean.
Stayed 1 night in Aug 2021
Response from Calliopé on Sep 3, 2021
Dear, Were so pleased to read your feed back, many thanks !! Kind regards

8/10 Good

Jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel situated in the river. Helpful staff and very comfortable bed, would definitely stay again
Stayed 1 night in Aug 2021
Response from Calliopé on Aug 20, 2021
Cher client, Nous sommes heureux de lire que votre séjour fut été à la hauteur de vos attentes, Soyez les bienvenus lors de votre prochain passage à Mâcon. Bien à vous

10/10 Excellent

Adolphe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Different and Nice.
A nice change from chain hotels which are all very similar. Spotlessly clean and very comfortable room - and the bed was both superb and huge. No restaurant but very convenient for an eay five minute stroll into the town in the evening for dinner from a choice of quite a few very French brasseries and full blown restaurants. Parking directly outside the hotel was no problem - but maybe we just got lucky ! Wouldn't hesitate to go back next time we stay in Macon.
Stayed 1 night in Sep 2020
Response from Calliopé on Oct 3, 2020
Dear*r, Thank you very much for this comment. With pleasure, stay with us during your next stay. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

8/10 Good

PANTELIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location interesting building
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Macon!!
Room comfortable and clean. Wonderful shower! Breakfast was wonderful with a great selection of food hot and cold. Elise who was in charge of breakfast greeted us every morning with a cheery smile asking us if there was anything else we would like. She made our stay special, making me a delicious milky espresso every morning and we looked forward to our breakfast feast with fresh fruit, home made yoghurt and compote, an array of breads and cheeses! This hotel is a short walk across the road of two lane traffic to the Saone. Come out of the hotel and turn right and just keep walking and there are some good places to eat supper. The hotel entrance with lounge area was comfortable and welcoming and reception was very friendly. Just a thought that an extra central light would have improved the lighting in bedroom as it was a bit on the dark side - otherwise this hotel was faultless with great surroundings and wonderful staff. I would definitely book in to this hotel again if the opportunity arose.
Stayed 5 nights in Oct 2019

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is very limited. Hotel description should mention this.
Stayed 1 night in Aug 2019

10/10 Excellent

Finlay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good size room, well appointed. Location. Nice architecture.
Stayed 1 night in Jul 2019

8/10 Good

Steve, Warwickshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we drew up to the front of the hotel we were a little concerned as it looked tired, as did most other properties adjacent. However, inside the hotel was full of character, the staff were most welcoming, even the cleaner in the car park wished us a good day. The room and bathroom were clean, modern and the quiet air conditioning unit was really welcome in the extreme heat. A convenient short walk along the riverside took us to a range of eateries, essential as my wife has to use a stick and cannot walk to far. Overall, very pleased.
Stayed 1 night in Aug 2018

10/10 Excellent

keith, suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very French modern style with all you need.
The were so helpful we had our dog welcomed by all the staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel greatBUT EXPEDIA CANCELLED OUR ROOM
IIF EXPEDIA HAD NOT CANCLLED OUR ROOM WITHOUT OUR KNOWLEDGE WE WOULD HAVE BEEN ABLE TO PAY LESS. We had to pay more thank goodness they still had a room available or we would have been out on the street

8/10 Good

ClergyGuy

Liked: Cleanliness, staff & service, room comfort
Wonderful hotel
Well located and well priced in a beautiful and typical smaller French community. While not luxury, it was perfect for our needs and we would return anytime.

8/10 Good

V&N, West Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over to the Alps
Macon makes a great stop over location. We were driving to the Alps, so I wanted an easy overnight location to split the drive from the UK. We got to Macon in 6 hours.

10/10 Excellent

Tracey, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover en route to French Alps!
Lovely stay in Central Macon on the river, short walk from restaurants and bars

10/10 Excellent

Rochard, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, convenient and comfortable
Good surprise at arrival, lovely hotel and friendly staff. Room small but very comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with great location
Easy to drive to and right in town centre. Excellent stopover

8/10 Good

Andygc

Liked: Cleanliness, staff & service, room comfort
Very good, but ...
Helpful staff, clean room, comfortable, good breakfast, excellent location. A really fine hotel. No restaurant for dinner, but just a short walk across the bridge to St Laurent where there's 4 good ones in a row. Unusually for a European mainland hotel, tea and coffee in the room. But. Cardboard cups! Condensed milk! How to make good tea utterly disgusting!

10/10 Excellent

DOMINIQUE

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Niklas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Benjamin

Stayed 1 night in Dec 2023
Response from La direction on Jan 19, 2024
Bonjour Monsieur, Nous vous remercions pour ce retour. Permettez moi d'indiquer que votre commentaire n'intervient pas à la suite de votre séjour puisque cette réservation a été annulée. Le tarif promotionnel choisi mentionnait des conditions de ventes particulières, à savoir ''non annulable et non modifiable''. A l'avenir sachez que les réservations effectuées sans intermédiaire ont souvent des conditions de ventes plus avantageuses. Bien à vous

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jordir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La estancia ha sido buena, fueron simpáticos, estaba limpio pero la app decía que era una cama de matrimonio y no fue así. Eran doa camaa individuales juntas.
Stayed 1 night in Oct 2023

10/10 Excellent

Patrice

Stayed 1 night in Oct 2023

6/10 Okay

Rasmus

Business traveller
Stayed 2 nights in Sep 2023

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week-end Vélo voie verte
Très bel hôtel comme on en voit malheureusement rarement. Très bien placé, l’ensemble du personnel est agréable.
Stayed 2 nights in Sep 2023
Response from La direction on Sep 25, 2023
Bonjour Monsieur, Mille mercis pour ce retour! Au plaisir de vous recevoir à nouveau

8/10 Good

Claus rosenfeldt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Agnès

Stayed 1 night in Jul 2023

10/10 Excellent

Kirsten

Stayed 1 night in Jul 2023

10/10 Excellent

Hanne

Stayed 1 night in Jul 2023
Response from Pascale on Aug 1, 2023
Dear Hanne,We are glad to read your feeback about your recent stay with us.We thank you for your review and we will share it with the staff as soon as possible.We are looking to welcome you again.Best regards,