Suite, 2 Bedrooms, Balcony, Sea View

Reviews of Sheraton Sanya Haitang Bay Resort

4 out of 5
Sheraton Sanya Haitang Bay Resort
No. 76 Haitang Beilu Haitang Bay, Sanya, Hainan

Reviews

8.4

Very good

Rating 10 - Excellent. 11 out of 30 reviews" "
Rating 8 - Good. 14 out of 30 reviews" "
Rating 6 - Okay. 4 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Yi Lin

Stayed 5 nights in Sep 2023

10/10 Excellent

April

Stayed 2 nights in Jul 2022

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay In Sanya
Wonderful trip with my family of 5 to Sanya. The staff is as amazing and checked on us daily. The food was delicious and New Years Eve did not disappoint. My only recommendation is that they stock the bars with more cold drinks. We had to walk to get sodas that they happened to have. No coke and just a variety of coldish cans of sodas. Otherwise a fabulous trip!
Stayed 4 nights in Dec 2020
Response from Bill Bai on Feb 4, 2021
Dear guest, hello! Thank you for choosing to stay at the Sheraton Sanya Haitang Bay Resort and sharing your stay with us very carefully. I am also very happy that you can spend a wonderful holiday in Sanya here. We are willing to use 100% efforts in exchange for your satisfaction. We have reflected your suggestions to our colleagues in the lobby bar. Thank you again for your support and affirmation of us. We sincerely look forward to your visit, family and friends again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly but only some of them spoke English or used a translator app for communication; all staff should be able to speak English. At least some of the amenities should be listed in English, with pictures, this would help immensely. The jacuzzi was not warm at all, but it lists the jacuzzi as an amenity. The towel caddy was not stocked so you needed to walk to the other pool to get towels, which was inconvenient. The swim up bar was never open and there was no wait staff servicing the pool area. The drink list included Margaritas, but the bartender did not know how to make them properly at all. Also, they do not have Chardonnay available, which should be a standard offering; the wine list was pretty much non-existent. The Guest Services Manager Erik was very nice and helpful; he was able to help us with internet access and advise us on local areas to visit. The gift shop had nothing with the name of the hotel and Sanya, no t-shirts or stuffed animals or anything else to showcases the location. The kids always like souvenirs that show where they have been. The property is beautiful and the gym is really nice too. Everything is clean and kept up nicely.
Stayed 8 nights in Jul 2019

8/10 Good

Loraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

8/10 Good

wei ning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel but pricey restaurants
Everything was very good. Menu price for restaurants within the hotel was extremely overpriced comparing to other hotels at similar class. For instance, a bowl of beef noodle cost RMB98 which the amount of beef was minimal. Buffet breakfast price is set at RMB195/person approximately.

6/10 Okay

Man Wai, Macau SAR

Liked: Cleanliness, property conditions & facilities, room comfort
Not surprise!
The hotel is in good shape and good maintenance. Most of the staff are friendly but the HR still have a lot in training. The swimming pool is far to shallow for tropical weather. It is in fact a big bowl of hot soup all day!

8/10 Good

Roberto, Shanghai

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, service so so
The service is not great but all the rest it is. Very unexperienced personnel.

8/10 Good

HLTan

Liked: Cleanliness, staff & service, room comfort
Fantastic Family Getaway
Perfect lodging to experience the beautiful shoreline of Sanya. It has plenty of recreational amenities and F&B outlets to fulfill the needs of family especially for younger kids.

10/10 Excellent

sangin

Stayed 2 nights in Sep 2023

10/10 Excellent

Melody

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Sung Hyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

SUK FAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很舒適
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
룸 청소 좀 깨끗히 해주세요
오래전에 갔을때 너무나 편안하고 깨끗하고 좋았던 기억에 7년만에 다시 찾았는데..역시 세월에 장사 없나봅니다..전체적으로 좀 낡은 느낌이었는데 뭐..그정도는 괜찮았습니다..그런데 룸 청소 상태가 아주 별로더라구요..처음 체크인해서 들어갔는데 바닥에 먼지 및 뭐가 떨어진게 그대로 있었고 테이블 역시 깨끗하지 않은 얼룩진 상태였습니다..커텐에도 뭔가 뭍은 얼룩이 있었구요..하루밤을 지내고 다음날 청소가 끝난상태였는데 첫날 바닥에 떨어졌던게 그대로 있었고 전날 저녁에 씻고 떨어졌던 머리카락도 그대로였습니다. 이 호텔 바닥 청소 안하는거 같습니다..호텔 조식도 예전엔 꽤나 종류도 다양하고 먹을게 많았는데 중국식으로 많이 변하고 해남도 과일 맛있다던데 과일도 정말 그냥 그렇더라구요..호텔치고 남은 음식 정리하는것도 손님들 다닌데는 훤히 보이는게 청결해 보이지 않았구요. 제가 전에 갔던 너무나 좋은 기억이 있어서 그런지 이번에 실망도 좀 컸습니다..그치만 여전히 수영장은 좋았습니다..8살 아이와 같이 갔는데 각각의 수영장을 돌아다니며 정말 재밌게 놀고 왔습니다..다른건 몰라도 수영장은 최고구요..룸 청소 및 서비스 개선은 좀 필요할 거 같습니다
Stayed 4 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
酒店整体环境还不错,有的前台服务人员很热情,也很贴心;第二次入住前台服务不到位。
Stayed 1 night in Aug 2019

10/10 Excellent

HANGMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편한공간과 서비스에 만족합니다.
Stayed 3 nights in Jun 2019

8/10 Good

Nils

Liked: Staff & service, room comfort
Disliked: Cleanliness
Greit nok - kunne håpet på noe bedre
Behov for litt tettere oppfølging av vask og renhold, samt vedlikehold.
Stayed 14 nights in Dec 2018

10/10 Excellent

HUEI LING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
物超所值!!!!!推薦大家一定要來
這種價錢可能住到等級如此高檔的飯店,真是太物超所值了!!!!
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
청소가 제대로 안되있고 나무조경이 많아서인지 모기가 엄청나요ㅠㅠ 식사도 그럭저럭.. 키즈풀은.. 사진과 달리 시설이 낡았어요
Stayed 1 night in Sep 2018

4/10 Poor

Kay, 台灣

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2018

6/10 Okay

Million, HK

Disliked: Room comfort
房间异味重
入住两天因为有团体接待活动,酒店大堂吵杂,办入住等候久,下午3点仍未有清洁好得房间。入住后房间异味重。
Stayed 2 nights in Mar 2018

10/10 Excellent

yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
风景视线很好,住宿舒适,在海棠湾区域属于性价比较高的酒店,唯一美中不足的是离市区较远
Stayed 3 nights in Mar 2018

8/10 Good

Karen , Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff with Good services and tasty food.
Cozy hotel and resort. NICE! Buffet Breakfast is tasty, especially the fruit juice. Asian BBQ seafood buffet, must try!
Stayed 2 nights in Jan 2018

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spaferie- hotel
Flot hotel - ideelt til spa ferie

8/10 Good

yuzhuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
总体感觉不错,前台人员素质不高应马上撤换
前台入住的办理小哥素质很差,还好来之前看评论有游客碰到这种情况,所以有个心理准备。其他的服务员态度都非常好,应该把前台人员撤换,这关系酒店的第一印象

8/10 Good

Tsai Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

liru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

jidong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort