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Reviews of Casa Etnia Hotel Boutique by Xarm Hotels

2 out of 5
Casa Etnia Hotel Boutique by Xarm Hotels
CALLE 29, 13-59, Santa Marta, Magdalena

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 18 reviews" "
Rating 8 - Good. 4 out of 18 reviews" "
Rating 6 - Okay. 8 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

8/10 Good

J, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, basic accommodations.
This hotel has basic, not luxurious, accommodations; but it is well-managed and clean. The pool is well maintained. The location is somewhat removed from the desired tourist areas, such as the waterfront and the historical district, but getting to those places is easy and quick via taxi. The hotel staff is exceedingly friendly and helpful, always available to address guests' needs. I was content with my room and the overall service. MY stay at Casa Etnia gets my seal of approval.

10/10 Excellent

Usman, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellento profunda
wonderful property with individual detail and aesthetics -rooms are absolutely habitable and comfortable -I languished here in silence in the outdoor pool and Jacuzzi -santa marta is a delightful colonial town and the staff andrea and carlos were guiding me to the sites -I will return for sure to exotic santa marta -excellento
• Dear Usman , thank you for your comment and for choosing our hotel to enjoy your stay in Santa Marta. We are happy because it found it very enjoyable and entertaining . We hope to have again as a guest in our facilities. Casa Etnia Hotel Boutique.

8/10 Good

ghis, Bogotá

Liked: Cleanliness, property conditions & facilities, room comfort
it is far from downtown and the beach
my friend and I stayed for one night and it was very nice. I recommend it for short stays

2/10 Terrible

lawyer, Atlanta

Disliked: Staff & service
I would not ever recommend this hotel.
The staff stole my wife's camper while we were at the beach. Upon discovery and during the confrontation the manager called my wife a liar, gave us her wrong name and refused to call the police. Fortunately, my wife's family is from Santa Marta and her uncle is a detective. Once the police came, the owner showed up but she was combative. Offerer end to discount incidentals by 50%, which would be $40. I refused and she reluctantly refunded $80. What a joke this hotel is.

6/10 Okay

Marcie, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santa Marta
The hotel was great. Clean rooms, good shower. Only problem was loud music next door until 2am! Didn't get much or any sleep having to get up at 5:00am to catch a bus.

6/10 Okay

Paul, Irish

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very expensive for what it is!
Staff are very friendly, and helpful, but hotel it's more like bed and breakfast. Tiny pool, and far for the town.

6/10 Okay

DI, toronto

Liked: Cleanliness
Disliked: Property conditions & facilities
random sort of location, nothing special.
i booked 2 nights and could only stay for one, but was unsuccessful in getting any refund from the management for the second night.. jacuzzi did not heat up.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service and stay
When staying at Casa Etnia a few weeks ago with a friend, I had a great experience. The room was clean and very minimal. Just what we needed for a couple nights stay. The staff was very friendly and helpful to any questions we had. Offered great suggestions for dinner. They served an excellent breakfast every morning as well (made to order with anything you could ask for). This type of excellent customer service was certainly unexpected with the great price we paid for the room. Would definitely recommend to others!

6/10 Okay

Visitante, Cartagena

Liked: Cleanliness, staff & service, room comfort
Hotel cerca a centros comerciales y restaurantes.
No hay Wifi en habitaciones. El baño pudo estar en mejor condición. Pero cómodo en general.

6/10 Okay

JUAN CARLOS, MEDELLIN

Liked: Cleanliness
Buena ubicacion y buena cama
Bien ubicado; agua deficiente en las duchas, wifi sin conexión en las habitaciones, al desayuno te salen solo con jugo, bebida caliente y un pan, me pareció fatal que no tuvieran huevos. Al reservar no te especifican como es el desayuno.

8/10 Good

José L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Marie, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Para nosotros el hotel fue bien ubicado, la gente que trabajan alla son muy amable, pero, no tenia algunas cosas que estan listado por computador, como, no hay lavandaria de auto servicio, no hay batas, y el wifi es muy debil. Pero, me gustaria regresar

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
No se cumplió con lo anunciado
En la publicidad dicen que Desayuno buffet gratis y lo que dan es un jugo un cafe o chocolate y pan.

10/10 Excellent

Nadine, Zürich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Da stimmt Preis / Leistung
Die Suite war wunderbar und das Frühstück sehr gut!

6/10 Okay

Leonardo,

ACEPTABLE
Es muy agradable el sitio, tranquilo, la atención muy buena y la comida deliciosa..

6/10 Okay

Leonardo,, Barranquilla

Liked: Cleanliness, staff & service
FATA MAS INFORMACION EN LA PAGINA WEB
El hotel es muy agradable, las habitaciones no son tan grandes, la atención muy buena pero falta de información general en la pagina de internet, ya que se reservo y cuando salimos nos cobraron el impuesto del IVA que se había generado con el pago total. Prácticamente nos cobraron dos veces, pero el hotel respondió por el saldo hasta tanto no se aclare con la agencia de reservaciones el descuento del IVA.

10/10 Excellent

Omar Roa, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio y Comodidad
Nuestra estadia fue por 3 dias, las personas que administran el hotel fueron muy amables con nosotros, realmente saben lo que es Servicio al Cliente, en cuanto las habitaciones la comodidad es incomparable, las habitaciones son espectaculares y super comodas, sobre todo la lencería. Las instalaciones en general son muy agradables, lo recomiendo 100 %

10/10 Excellent

Edgar Rey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort