Exterior
Check availability

Reviews of Edgewater Beach inn and suites

2.5 out of 5
Edgewater Beach inn and suites
525 2nd St, Santa Cruz, CA

Reviews

7.8

Good

Rating 10 - Excellent. 39 out of 92 reviews" "
Rating 8 - Good. 23 out of 92 reviews" "
Rating 6 - Okay. 14 out of 92 reviews" "
Rating 4 - Poor. 8 out of 92 reviews" "
Rating 2 - Terrible. 8 out of 92 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating host, nice view and stay!

10/10 Excellent

Andrew

Stayed 1 night in Aug 2023

6/10 Okay

River

Travelled with partner
Liked: Cleanliness, staff & service
We got the honeymoon suite. Upon arrival we were told to not use the jets in our in room jacuzzi tub because they have pipe issues. The water doesn’t stay hot for too long and the shower head is located at about 3 feet off the ground. Awkward showering. The view in the room and balcony was great.
Stayed 1 night in Jul 2023

6/10 Okay

jeffery

Travelled with partner
Liked: Cleanliness, staff & service
The fact that parking was not free for guests was a complete surprise because nowhere does it say parking fee. It says "parking available".
Stayed 1 night in Jul 2023
Response from Manager on Jul 10, 2023
If you scroll down on your reservation, the parking fees are listed. They are listed under polices. It even gives the amount

4/10 Poor

Lawrence

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Extra fees that charged me without my approval or knowledge. Bathroom had a bunch of patched holes . Tub looked like it had not been cleaned in a long time . I went to buy bleach to clean the tub
Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023

8/10 Good

Roxanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Roel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They had to switch my room up at the last minute which was okay I guess. Also, be prepared to pay parking. Considering I paid about $300 per night to stay there, it would be free but it was $30 per day. Otherwise, I'd say it was a nice room close to the boardwalk.
Stayed 2 nights in Apr 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a funky old motor hotel. Located on the hill above the boardwalk, it was still very close to the pier. It was a great stay except after booking, they added in $66 for parking for two days and wanted $25 more because they chose to put us in a room with a whirlpool bath. Just charge me what you want to charge. Don't nickel & dime me after I have booked & paid.
Stayed 2 nights in Apr 2023

10/10 Excellent

Kseniia

Stayed 2 nights in Apr 2023

8/10 Good

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Danny, the manager, was one of the highlights of my stay at the Edgewater. I’ve been staying here since I was a young child, and decided to come back to stay with my husband. He was welcoming, personable and was knowledgeable about every question I had. The Edgewater is a truly classi, nostalgic inn that provides you a clean, comfortable space right next to the ocean. We stayed in the honeymoon suite and the hot tub jets did not work, which was the only thing that was a bummer. Other than that, the space was clean, well-kept, and had great views off of the balcony. I would recommend the Edgewater to anyone who wanted a comfortable place to sleep, quick access to the boardwalk and pier, and a great management team to make your stay as comfortable as possible. I love the Edgewater!
Stayed 2 nights in Mar 2023

4/10 Poor

April

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Would not stay there again. Add $30 per night to the room rate for “parking”. Apparently if you book directly with the hotel they will waive the fee. Very disingenuous marketing and management. There was no housekeeping service and NO place to hang wet bath towels so make sure you enjoy drying off with wet towels or a hand towel. Our “private patio” had three other rooms looking in on it closely so there was nothing private about it. You have to move a table and chairs to open the door anyways (and mini fridge) so why bother. The location was good.
Stayed 2 nights in Mar 2023

8/10 Good

Garrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant check in. Fantastic location. Heater did not work in my room (“honeymoon suite”) - never got above 55 degrees.
Stayed 2 nights in Feb 2023

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at Edgewater and we had a wonderful time! Very friendly staff and the room had everything we needed.
Stayed 1 night in Feb 2023

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place way over priced and the service was absolutely horrible bad customer service
Stayed 2 nights in Feb 2023
Response from Manager on Feb 21, 2023
I knew we were going to get a bad review when we contacted you about your outstanding bill of over 740.00. You snuck in two dogs you stole a blanket you smoked in the room you remove the smoke alarm you left burn holes and burn marks on things and vomit all over the bathroom. We have contacted the police department with regards to your theft and vandalism. We have plenty of photographic and video evidence.

4/10 Poor

Mallori

Stayed 1 night in Feb 2023

6/10 Okay

Phillip, Valley Springs

Travelled with partner
Liked: Staff & service
Disliked: Amenities
$33 for parking when the lot below was $25. Not shower amenities or soap to wash your hands. I brought my own
Stayed 1 night in Feb 2023

8/10 Good

charles

Stayed 1 night in Feb 2023

2/10 Terrible

jason

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The internet was so shotty we couldnt watch the roku set up on tv. We had to watch tv with basic cable. The walls were so thin in our room we could hear every word our neighbors were saying and their blasting tv made it so we couldnt sleep. We asked to owner to do something and nothing. We ended up getting out of bed at midnight and driving home. We didnt even stay. Horrible experience and will never go back.
Stayed 1 night in Oct 2022
Response from Elaine manager on Oct 31, 2022
First of all you never talked to the owner. They are now on property at that time. The manager did go down and ask the room next to you to quiet down and offered to move you rooms. We have it on video that she went and talked to you at your door and the room on the other side. You were also told that you could move rooms. So to say nothing was done is not correct either.

6/10 Okay

Debra

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was really small especially for the price....and the neighboring rooms sounded like they were right inside with me. That part was terrible.
Stayed 1 night in Oct 2022

4/10 Poor

Linsley

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
Its way to expensive to spend the night there. We were charge for parking $33 for night and $20.00 for day time and for our dog $66.00 per night extra besides the $645.00 we pay for the night. Smelly cabinets.
Stayed 1 night in Sep 2022

6/10 Okay

veronica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The floors were filthy our feet were black from walking barefoot inside the room I found a maggot in the kitchen
Stayed 2 nights in Sep 2022

6/10 Okay

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lori
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location to the beach and boardwalk. Came with kitchen and spa tub, which was a surprise and welcomed.
Stayed 2 nights in Jul 2021

8/10 Good

Robin

Liked: Cleanliness, staff & service, room comfort
Quaint Room with Ocean View
The staff was very accommodating and the room was clean. We had the honeymoon sweet and you could see into the bathroom from the bed sooo... if you don't mind that then your good.
Stayed 1 night in May 2021

6/10 Okay

Courtney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Location amazing.. Room not too much!!
Location amazing!! Had to buy towels and comforter. Had to use a bar of soap so the sink would not clog. 2nd time same room looked as if it had not been dusted in a while. Ice bucket was dirty. For that piece
Stayed 2 nights in May 2021

6/10 Okay

Sunshine

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
There was food left in the microwave from previous occupant.. the comforter had blood stains on it.. for the price of the room I would expect more but the location to the beach was perfect. I’m not sure I would stay there again..
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
My family and I had reservation at Casablanca Ocean view but expedient overbooked so instead they put us at this Edgewater motel which it was disgusting it was dirty there was no heat there were ants it was a motel I will never stay Edgewater again and I will never use Expedia again instead of booking me on a 4 to 5 star hotel which I had booked and paid for it they put my family in a motel it was horrible, I paid for a four-star hotel and my family stayed in a one star motel you’ll figure that out.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is walking distance to beach & boardwalk. Location is fantastic. The room was great, private bedroom w/ kitchen & 2 twins (trundle). The down side was the noise. One can clearly hear neighbors talking or playing their music.
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2021

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location amazing view and room really liked it was a lil bummed out the pipe broke on the tub so it wasent jetted but still very gd
Stayed 2 nights in Mar 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute place.
Property was quaint. A little outdated and small but it was perfect for a romantic weekend. Did have a nice big new tv although we never used it! Also great location! Staff was friendly also.
Stayed 1 night in Mar 2021

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Throwback comfort to the days of old.
Located right across from the beach and short walk to the boardwalk, this quaint throwback motel was perfect for our family of 4. Loved the style and look of the place. The staff were super kind and helpful as well!!
Stayed 1 night in Mar 2021

8/10 Good

Jeanettte

Liked: Cleanliness, staff & service, room comfort
Old motel but clean and great location.
Stayed 1 night in Mar 2021

6/10 Okay

Francisco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Friendly but dirty
The staff was very helpful and friendly. The room was dirty the ceiling had cobwebs. The shampoo and conditioner bottles were almost empty, no lotion. Small little details that shouldn't be over looked especially during this pandemic!
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
h this hotel. The Room itself was nice receptionist was also nice. Kind of upset with the low water pressure it took 40 minutes to fill up the Jacuzzi tub. I made coffee the following morning it smelled a little odd so I checked in the coffee maker water Reservoir. I found multiple pieces of what look like very moldy food left inside the water reservoir of the coffee machine. I brought it to the front desk in the Lady was very apologetic. Then I noticed a very scantily clad outfit that was draped over the chair. Which did not Belong to my wife or children. Obviously the Room was not cleaned very well. Which is a big concern of mine due to covid 19 exposure. Half used roll of toilet paper is very unsanitary. I Have called to speak with manager multiple times with no return call.. Not very professional in my Opinion.. I am licensed to remediate mold . And am very aware of the health risks and concerns of ingesting mold . I think the owners need to look into how their establishment as being ran
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Travelled with partner
Close to the wharf and Boardwalk nice view of the ocean
Stayed 1 night in Feb 2021

10/10 Excellent

Diane, Central Valley California

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect with great views of the wharf and sea, the room was charming with a fireplace between the bedroom and the bathroom keeping the place toasty warm. Only complaint is that the jacuzzi tub had broken before we arrived so no jets. That being said, the tub was comfortable and perfect for soaking for two! Staff was wonderful!
Stayed 1 night in Nov 2020

2/10 Terrible

Bryan, Rocklin, CA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service. They didn’t have the room I booked for my entire family, 2 bedroom suite. So they tried stuffing us in a one bedroom for 6 people. Wouldn’t cancel or give refund. BEWARE of shady businesses like this. And the room smelled horrible. Like years of MOLD, I wouldn’t stay here ever. We stayed at the DREAM Inn which was incredible.
Stayed 1 night in Oct 2020
Response from Manager on Oct 27, 2020
First of all you booked a room for 6 people, you showed up with 8 so we offered to upgrade you for free to our only room that sleeps 8, it has 2 bathrooms and a bedroom just like the one you booked. It does not smell at all. You booked a non refundable rate, we have to abide by the contracted rate and polices. Next time you book a room maybe you should be honest about how many people you are bringing.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not on the edge of any water. Tiny little dark hovel of a room. Mattress that has seen better days. One partial roll of toilet paper. One of the worst stays I've ever had.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
We loved the honeymoon suite but I just wish everything worked..we still made the best out of it.. the view was amazing and in the early hours Of the morning once the traffic is gone you could here the waves crashing with the window and patio door open! We have a great time!
View from the patio
Stayed 1 night in Sep 2020

2/10 Terrible

Jovanny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude hosts not friendly Definitely not worth the 650 dollars I payed
Stayed 1 night in Sep 2020
Response from Manager on Sep 8, 2020
When the guest in the room next door calls the office at 1:39am because you are being too loud, yes we ask you to quiet down. You signed at check in that we expect people not to disturb others. You were asked politely, I feel that you are over exaggerating since you didn't pay $650 for the room either. I have proof, the phone call logs and the video tape of you partying outside you room till 1:30. I can also provide the invoice of what you actually paid. So I have proof the your review is not the complete truth

10/10 Excellent

candelaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2020

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Loraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular place to stay!
The Hotel was superb! We fully enjoyed ourselves immensely. The hotel staff was beyond friendly and the grounds with the flowers and Independence Day decorations made us feel very welcome. We could have stayed longer but couldn't. I recommend this hotel to anyone.
Stayed 2 nights in Jul 2020

6/10 Okay

Mzbrizi, Sacramento

Liked: Cleanliness, staff & service
It had an invasive feel about it. There was no privacy unless you closed all the curtains and blinds. There was a court yard connecting 4 rooms, so you look right into someone else’s room. The inly bathroom window opens up into the court yard as well. Staff was friendly, most comfortable bed i have ever slept in, 5 stars for that
Stayed 1 night in Jun 2020

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed two nights in the honeymoon suite. The pics do not do this property justice. It is very comfy, well maintained and in an awesome location. It definitely felt like home while we were there. Lori at the front desk was awesome, so kind and helpful. We definitely want to go back!
Stayed 1 night in Jun 2020
Response from Manager on Jun 27, 2020
We are so happy you enjoyed your stay. Lori was so happy to hear you enjoyed your stay as well. When someone recognizes us for a job we all work so hard at, it makes it all worth it. Thank you so much. Please come visit us again.