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Reviews of Pier View Suites

3.5 out of 5
Pier View Suites
12 N Ocean Ave, Cayucos, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 25 out of 32 reviews" "
Rating 8 - Good. 3 out of 32 reviews" "
Rating 6 - Okay. 1 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 2 out of 32 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overall our stay went well and the property was beautiful but the floors felt dirty upon arrival and there were a few questionable stains on the couch.
Stayed 2 nights in May 2021
Response from Jason, Owner on May 16, 2021
Thank you very much for sharing your experience on Orbitz - we are delighted that you enjoyed your stay! We appreciate your feedback as it helps us improve in ways that we can. On behalf of the entire PVS Team, I hope you'll visit us again soon for another fabulous beachside stay!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Jason, Owner on Mar 1, 2021
Dear Laura, Thank you so much for your glowing review of Pier View Suites - I hope that we will have another opportunity to welcome you again soon for another great beachside stay!

10/10 Excellent

Jenniffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular Views!!
Everything was great!! We actually had a room booked in Cambria and when we went to check in we were not happy with what we saw so we took a loss and even though it was a busy “no vacancy” weekend managed to get a room in Cayucos at this hotel and we were ecstatic when we got here. Online check in and mobile key was super efficient! We stayed on the top “3rd” level and the room was pretty awesome and very comfortable and the views from the windows and balcony were fantastic!! My only complaints would be that the balconies were not private and we would have loved to keep our balcony door open to listen to the ocean through the night but being that it was open to anybody we didn’t feel safe leaving it open. Also the 2 large picture windows by the King size bed would have been amazing if they opened. The fireplace and record player with some great records to play were a definite BONUS!! Plus walking distance to everything!
Stayed 1 night in Feb 2021
Response from Jason, Owner on Feb 9, 2021
Dear Jenniffer, Thank you so much for your wonderful review of our boutique hotel! I am so glad that our beachside property, ocean views, and amenities helped make your visit to the Central Coast extra special. On behalf of the entire PVS Team, I hope we will have another opportunity to welcome you back to Cayucos again soon!

4/10 Poor

Bianca

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Jason, Owner on Feb 12, 2021
Dear Bianca, Thank you for sharing your experience on Expedia. I do wish we knew more details from your recent visit. On behalf of the entire PVS Team, I hope you'll give us another opportunity for an even better beachside stay should you return to Cayucos!

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Virtual desk never answered there phone We called multiple times prior to our stay
Stayed 1 night in Dec 2020
Response from Jason, Owner on Dec 29, 2020
Dear Salvador, Thank you very much for choosing Pier View Suites! I am very glad that you enjoyed your stay with us in Cayucos. I am sorry to learn there was an issue contacting our virtual front desk during your visit. I do hope we will have another opportunity to welcome you back for an even better beachside getaway soon!

10/10 Excellent

Nellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Jason, Owner on Dec 15, 2020
Dear Nellie, Thank you so much for your wonderful rating of Pier View Suites - we hope to see you again soon for another exceptional beachside getaway!

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home!
Property and suite was sooooo nice!!!!! Plus a complete kitchen with everything included. I cooked a turkey and all of the fixings all while watching waves crashing—pure bliss on Thanksgiving. It was a perfect trip to Cayucos. Weather was amazing too. Couldn’t of been any better.
Stayed 2 nights in Nov 2020
Response from Jason, Owner on Nov 30, 2020
Dear Jill, What a glowing review - thank you so much for taking the time to share your Thanksgiving experience on Hotels.com! I am especially glad that your suite's kitchen, ocean view, and our beachside property helped make the holiday extra special. We hope you'll come back soon!

10/10 Excellent

Westley

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2020
Response from Jason, Owner on Nov 18, 2020
Dear Westley, Thank you very much for your exceptional review. We are glad that you enjoyed your stay at Pier View Suites and hope to welcome you back soon!

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and dog friendly, with a lovely view!
We had a wonderful time staying at Pier View Suites. The location is perfect, right next the the beach, restaurants, and shopping. We loved the dog friendly accommodations and fully stocked kitchen. The record player was also a nice touch. We would definitely stay here again in the future!
Stayed 2 nights in Oct 2020

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home comforts!
Great with no contact check-in. Super clean facility! Loved our room...had the opportunity to meet Shelly and notify her of a maintenance issue on a facility door as we left for a brief walk. Open our return the maintenance issue had been resolved. Great customer/employee response with Shelly.
Stayed 3 nights in Sep 2020
Response from Jason, Owner on Sep 21, 2020
Dear Brett, Thank you for taking the time to share your experience with us and Hotels.com. We all work hard to ensure our guests feel at home and as an extended part of our family. Shelley was extremely happy learning of your kind words. We look forward to welcoming you back to Cayucos again soon and until then, wish you all the best.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020
Response from Jason, Owner on Sep 3, 2020
Thank you very much for your glowing review - we hope to welcome you back soon for another wonderful beachside getaway!

10/10 Excellent

B, Visalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and I loved easy check in. Room was really nice.
Stayed 2 nights in Jul 2020
Response from Jason, Owner on Jul 27, 2020
Dear B, Thank you so much for your glowing review of Pier View Suites - we hope to welcome you back to Cayucos soon for another fantastic beachside stay!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at the beach. Whatever concern or claime you have owner will fix it asap. Fantastic service !!!!!
Stayed 1 night in Jul 2020
Response from Jason, Owner on Jul 16, 2020
Dear Guest, Thank you very much for your glowing review of Pier View Suites- I am so glad that you enjoyed your stay. We hope we have another opportunity to welcome you back soon for another fantastic beachside getaway!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Fun
Jason was very friendly and helpful. We will be back . I will tell everyone I know it was very clean, nice bedrooms , bathrooms. Kitchen was perfect. They supplied everything. All we had to bring was our clothes and food. We were just across the street from the beach. It was perfect. Thank you jason and everyone else we had a great time.
Stayed 2 nights in Jun 2020

10/10 Excellent

brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
It was wonderful. Social distance friendly.
Stayed 2 nights in May 2020
Response from - Jason, Owner on May 29, 2020
Dear Brian, Thank you for your glowing review and beautiful photos. On behalf of the entire PVS Team, we are glad you had a wonderful time and appreciate your business!

10/10 Excellent

Jovanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So beautiful, great location
Room was so nice. A couple things, the jet button on the tub got stuck, I tried to open the dishwasher and the whole thing came out, my balcony was not as private as I would have liked. My neighbors could see me in bed if I had the door open. Also disappointed none of the windows opened
Stayed 1 night in May 2020
Response from - Jason, Owner on May 27, 2020
Dear Jovanna, Thank you very much for your great review! I'm especially happy to know that your newly renovated suite and our beachside location helped make it extra-special. Thank you for letting us know about the dishwasher in your suite, your feedback helps us continue to improve. We hope to see you again soon for another great stay!

10/10 Excellent

Gary

Stayed 2 nights in May 2020
Response from Jason, Owner on May 27, 2020
Dear Gary, Thank you for your wonderful review! Please come visit us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Jason, Owner on Feb 11, 2020
Thank you very much for your outstanding review - please visit us again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Jason, Owner on Jan 20, 2020
Thank you very much for sharing your recent experience of Pier View Suites! We are delighted that you enjoyed your stay with us in Cayucos and hope we can welcome you again soon for another wonderful beachside getaway!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Jason, Owner on Jan 13, 2020
Thank you so much for taking the time to share your experience with us. We are very pleased to learn you enjoyed your visit with us and hope to welcome you back again soon!

2/10 Terrible

scamalert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We enjoyed our stay here... until we were charged a smoking fee when we absolutely did not smoke in our room. We asked for picture evidence and they sent a picture of my gfs makeup smudged on the counter. As we absolutely know we didn't smoke in the room we can only assume this is some sort of scam. We were not given even slight chance to defend our ourselves as they had just made up their minds apparently and that was that. We will not return.
Stayed 1 night in Jan 2020
Response from Jason, Owner on Jan 13, 2020
Dear Mr. Moench, thank you for taking the time to share your experience with us. I am glad that you enjoyed your stay. However, our hotel suites are non-smoking rooms. Smoke should not enter into a non-smoking room at any time. Due to the overpowering smoke smell, used cigarettes, and ashes found inside after your departure, extra housekeeping was needed to clean and purify the room so it could be ready for the next guest. I'm sorry we were unable to please you and we hope you can find a hotel that meets your expectations.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was perfect, clean. the layout was very nice, especially when you have small children. Very comfortable, quiet town, good eating places in walking distance. I would definitely recommend to friends and family Pier View Suites.
Stayed 2 nights in Dec 2019
Response from - Jason, Owner on Jan 9, 2020
Thank you so much for your glowing review of our boutique hotel - we are delighted to know that your stay exceeded your expectations in so many ways. Please visit us again soon for another great beachside stay!

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from - Jason, Owner on Dec 31, 2019
Dear Karin, Thank you very much for your outstanding review of our boutique hotel. We hope you'll visit us again soon!

10/10 Excellent

Woody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice and comfortable house. The place is clean and the view in balcony is great! Service is very good also.
Stayed 1 night in Dec 2019
Response from - Jason, Owner on Dec 31, 2019
Dear Woody, Thank you very much for your glowing feedback of Pier View Suites! We are so happy to know that your stay exceeded your expectations and we hope to welcome you back soon.

6/10 Okay

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
The room was large with two bedrooms and a nice living area. The best part was the balcony. Good view of the ocean and the pier. TVs did not work. One worked, one when you had it on cable only picture no sound. If it was on amazon or some other app you could get picture and sound. Third tv did not work. No picture or sound. If you like going to the beach. A room with the view it is great. Perhaps when you are at the beach you don’t need tv
Stayed 2 nights in Oct 2019
Response from Jason, Owner on Nov 3, 2019
Thank you very much for taking the time to share your experience with other travelers. On behalf of the entire PVS Team, I am delighted that you enjoyed your spacious suite, ocean view balcony, and our prime beachside location! I also apologize for any issues you experienced with some of the new Smart TVs in your suite. I only wish we had been called to fix the TVs so that you could have enjoyed them more during you stay. Now that we have been informed, we will ensure they are working properly. We appreciate your feedback as it helps us improve and hope that we will have another opportunity to welcome you again soon!

10/10 Excellent

Caroline, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully situated, the suite perfectly matched our needs.
Stayed 1 night in Oct 2019
Response from Jason, Owner on Oct 15, 2019
Thank you so much for your glowing feedback - we are delighted that you enjoyed your beachside suite. Please visit us again soon!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Jason, Owner on Oct 15, 2019
Thank you very much for your excellent review of our boutique hotel - we hope you'll visit us again soon!

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Jason, Owner on Sep 5, 2019
Thank you so much for your kind review of our boutique hotel. The next time you visit Cayucos, we hope we will have the opportunity to welcome you again for another wonderful beachside stay!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cutest place! So Romantic! Came for an Anniversary weekend and now may make staying here a tradition! The owners were so friendly and super nice, met us in person when I was having difficulty with the keyless check in! Will definitely recommend this cute beach town to friends for a romantic getaway!
Stayed 2 nights in Aug 2019
Response from Jason, Owner on Sep 5, 2019
Thank you very much for taking the time to share your experience on Expedia - we are delighted that our boutique hotel exceeded your expectations for your Anniversary getaway. On behalf of the entire Pier View Suites Team, I hope that we will have the opportunity to welcome you back again soon!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a let down , it’s marketed as luxury however it’s a low end property with old worn furniture, stained sofa , hair in the bath , cheap blinds which fell apart when. I closed them . Smelly room. It was so horrid we left within 5 mins as my child was upset . We only asked for our money to be returned as £600.00 stay in this run down place was a disgrace . Owner was disingenuous offered us a B and B for more money which looked even worse , his solution to help was to say ”Good luck finding somewhere “then hung up . He was as shabby as his property.
Stayed 1 night in Jul 2019
Response from Jason, Owner on Jan 13, 2020
Given I spoke with you directly during your stay with us, I can say in confidence that your review is lacking integrity. It seems clear that the Pier View Suites is not a hotel for you and we hope you can find a hotel that meets your expectations.

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities, room comfort
Very cool
Sympathique halte à mi chemin entre San Francisco et LA. Endroit agréable où l’on sent chez soi et autonome
Stayed 1 night in Jul 2019
Response from Jason, Owner on Jul 24, 2019
Thank you very much for sharing your experience of Pier View Suites - we are delighted that your stay exceeded your expectations! We hope we will have the opportunity to welcome you again soon in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Jason, Owner on Jul 16, 2019
Thank you for sharing your review of our boutique hotel - we hope we will have the opportunity to welcome you again soon for another fantastic beachside getaway!