4 outdoor pools, open 7:00 AM to 9:00 PM, sun loungers
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Reviews of Fairmont El San Juan Villa Experience

5 out of 5
Fairmont El San Juan Villa Experience
6063 Isla Verde Avenue, Carolina

Reviews

7.2

Good

Rating 10 - Excellent. 38 out of 79 reviews" "
Rating 8 - Good. 11 out of 79 reviews" "
Rating 6 - Okay. 6 out of 79 reviews" "
Rating 4 - Poor. 7 out of 79 reviews" "
Rating 2 - Terrible. 17 out of 79 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
We booked a king room and were given a queen which was pretty difficult as my husband is over 6ft and was very small end. The room had a lot of issues safe broken patio door didn’t lock so lots of small bugs in room. First night an alarm went off in the fridge at 5am so we had to unplug tried calling reception to assist no answer went to the signature experience and they did sort it out besides the king bed issue - staff overall very friendly. Nice hotel and good location
Stayed 3 nights in Apr 2024

10/10 Excellent

Denzel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

IVY

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing pools and very nice and helpful staff! Loved our stay!
Stayed 4 nights in Mar 2024

10/10 Excellent

Brunella

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! They accidently overbooked our villa but managed to get us an upgrade and wsived the resort fees for the inconvenience. House keeping came at least 3 times a day to refresh towels, leave waters and make the beds. The resort gives you two reusable water bottles and since we stayed in the villa we got a tote bag, waterproof phone pouch and sunglasses. Tons of amenitites, anf very family friendly. We wished we had stayed longer. We will be back!
Stayed 3 nights in Mar 2024

8/10 Good

YAVE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge not helpful and front desk same. The rest of the staff very nice.
Stayed 4 nights in Mar 2024

10/10 Excellent

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great trip
Stayed 3 nights in Feb 2024

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has everything a dream resort could want. Great pool area, fantastic beach & excellent wait staff in the pool area. Meat Market steak house served one of the best steaks I have ever eaten. Might be out of some people’s budget, but if you can afford it, it’s worth it. Added bonus, 5 minutes from the airport.
Stayed 4 nights in Jan 2024

10/10 Excellent

Cleydi

Stayed 3 nights in Dec 2023

10/10 Excellent

Mirna

Stayed 2 nights in Dec 2023

4/10 Poor

Amir

Stayed 2 nights in Dec 2023

8/10 Good

Mari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Marco

Travelled with partner
Disliked: Amenities
Terrible experience
Stayed 1 night in Nov 2023

8/10 Good

India

Business traveller
Liked: Staff & service, amenities
The pool and lounge areas were very nice. However the rooms are icky- dust accumulation, broken tile, dirty water pot. The hotel offered the same very limited menu items and slow service.
Stayed 2 nights in Nov 2023

2/10 Terrible

Meggin

Disliked: Cleanliness
Stayed 2 nights in Oct 2023

2/10 Terrible

Eric

Disliked: Property conditions & facilities
No power
Stayed 3 nights in Sep 2023

10/10 Excellent

Nilda Andino

Stayed 1 night in Aug 2023

10/10 Excellent

Lloyd

Stayed 2 nights in Aug 2023

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the villas in the El San Juan Hotel
Had an amazing time at the El San Juan hotel. We were upgraded to a bigger villa free of charge. Definitely will book again in the future.
Stayed 6 nights in Aug 2023

8/10 Good

SILVIA

Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel, the service was great!! Restaurants a a little expense. And the $10 for WiFi is too much. After already paying so much for room.
Stayed 2 nights in Jul 2023

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Jul 2023

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Gabriel Rubero, Orocovis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Jun 2023

6/10 Okay

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
The booking is a little confusing when choosing a pool Villa. You don’t get a Villa rather just a bigger room with a pool view. So not really what I expected. The manager did a decent job in taking away the resort fee. But I could of saved way more money by just booking the same room without the balcony. Everything else was amazing.
Stayed 2 nights in Jun 2023

10/10 Excellent

Salvador

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Pools.
Stayed 3 nights in May 2023

2/10 Terrible

Malcolm

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I specifically purchase a villa room and confirmed prior to arriving to the resort. Upon arrival to the hotel, the front desk indicated they no longer had the room available. The room they had was available was in totally different part of the hotel, they upgraded the standard room to a suite as a courtesy, however the rate I paid for the villa services and room does not even compare. Confirming the room accommodations before my arrival is a general routine for me.
Stayed 4 nights in Apr 2023

2/10 Terrible

Catharine

Stayed 1 night in Mar 2023

4/10 Poor

joel

Travelled with partner
Disliked: Staff & service, amenities
ROOMS ARE 3.5, BATHROOM THE SMALLER WE HAVE NEVER HAD, AMENITIES AREN'T AGRADABLE, NO DRINKS NEITHER SMALLBITES IN THE ROOM.....
Stayed 1 night in Mar 2023

4/10 Poor

Kayla

Stayed 3 nights in Feb 2023

10/10 Excellent

Heather C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and I loved spending our Christmas Vacation here. We spent 1/2 of our stay in Carolina/Isla Verde PR at the Fairmount Pool Villias and the other 1/2 closer to Old SJ at a newer hotel. We enjoyed the Fairmount the best! Would recommend to all!
Response from Yvonne Ramos, Director of Guest Relations on Jan 4, 2023
We very much appreciate your comments regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my best vacations ever!!!
I truly had a spectacular time at the Fairmont. The hotel is beautiful and the grounds are vast and well kept. There are several pools including one with a swim up bar. The beach is gorgeous. I like to exercise and walked the pristine beach every morning. I am not good with distances but it must be a mile and a half. There are several restaurants all of which are very good. I loved Cana with authentic dishes and outdoor seating. (I am still very Covid conscious and avoid indoor dining as much as possible,) There is a coffee bar with great coffee and pastries; an excellent health club with several floors including open air roof access with a heavy bag and some other equipment. The beach has a jet ski rental with a great staff that appears to take safety very seriously. I loved the mellow vibe, been home for several days and am still relaxed. I do want to add this. I stayed in one of the Villas which had been recently renovated and had a beautiful view. However we traveled with another group who stayed in the Tower. They said their room needed an update and experienced minor inconveniences. If you are the type who only use the room to sleep then this may not matter. Additionally the chairs around the pools tend to fill up quickly by some dropping towels before the sun rises…but the staff is very attentive and will find you a spot. Finally a heartfelt thank you to Gabriel Rivera and Dana both of whom exemplify fantastic customer service. You made our stay so memorable.
My morning stroll.
Friendly neighbors.
So calming.
Stayed 4 nights in Dec 2022
Response from Yvonne Ramos, Director of Guest Relations on Jan 4, 2023
We very much appreciate your comments regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Yvonne Ramos, Director of Guest Relations on Jan 4, 2023
Thank you for the rating - truly appreciated.

4/10 Poor

David

Stayed 8 nights in Aug 2022

6/10 Okay

Isabel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We got a pool villa and a patio room. The pool villa was ready for us at 8:45 pm. Check-in should have been at 4:00 fortunately we had a second room which was given to us at 5:30. The patio room was on the 3rd floor and it was more like an alley. Not very attractive patio. Perhaps good for someone with a pet or a smoker. Not impressed. My pool villa was very expensive to lack in cleaningess Simply not impressed with rooms. Amenities such as pool and the isla verde beach did not disappoint. Also we ate at Meat market there in the hotel and there was a hair in our mash potatoes. Advised the waiter and he took them and brought another… sadly it had a hair in it as well. Not sure how they aren’t paying attention to service. My bill was $650.00 for 5 people and they took over an hour to get food on our table. Simply not impressed. The breakfast at Cana was excellent. I had the banana pancakes with macadamians and bananas. So good. The service was excellent. Also excellent were the service/waiters out by the beach. They were exceptional. Very Impressive day by the beach. The pools are very clean. Over all a great experience outdoors. The casino is small but nice. Night ambience excellent in the main lobby.
Stayed 3 nights in Aug 2022
Response from Yvonne Ramos, Director of Guest Relations on Aug 9, 2022
Thank you for taking the time to share your candid feedback. Comments as yours help us focus on improving areas for future enjoyment. We have shared the feedback with the team so as to serve as motivation.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Catrice

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the property and amenities it was plenty to do. Going to the beach was easy with the help of staff with umbrellas and chairs included. Could not really enjoy the patio because of cat issues sitting and feces on the terrace. A big issue was washcloths our room did not have them and we were in the ocean villa and it took forever every day to get washcloths. This should be mandatory and regular to have washcloths. When requested the excuse was it had to come from another facility it was annoying to have that experience for a 5 star hotel so called.The parking lot was small at one point it was to many people and could not find a space.
Stayed 3 nights in Jul 2022
Response from Yvonne Ramos, Director of Guest Relations on Aug 9, 2022
Thank you for taking time out from your busy schedule to share your candid feedback regarding your recent stay. I have shared with the teams so as to focus on improvements. We do hope that you decide to return and continue sharing with us your findings.

6/10 Okay

Verified traveller

Stayed 4 nights in Jul 2022

10/10 Excellent

Lelanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wat clean and comfortable and room service was super fast
Stayed 1 night in Jul 2022
Response from Yvonne Ramos, Director of Guest Relations on Jul 30, 2022
Thank you for your comments - we truly appreciate you taking the time to share for others to read.

10/10 Excellent

Obed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Jun 2022
Response from Yvonne Ramos, Director of Guest Relations on Jul 14, 2022
Thank you for sharing your sentiments regarding your stay.

8/10 Good

Ira

Liked: Cleanliness
Stayed 7 nights in Jun 2022

4/10 Poor

Paula

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is old and shabby. My ocean villa smelled like the sewer. If you got to the beach in the afternoon,they were out of umbrellas and even chairs. Definitely not even close to what I have come to expect from a Fairmount.
Stayed 3 nights in Mar 2022
Response from Yvonne Ramos, Director of Guest Relations on Apr 3, 2022
We are sorry that we did not meet your expectations. The review has given us the opportunity to look in improving services and products - for that we thank you for sharing.

8/10 Good

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic 50s property in a good beach location. Updated extremely well.
Stayed 5 nights in Feb 2022
Response from Yvonne Ramos, Director of Guest Relations on Mar 25, 2022
Thank you for sharing your experience for others to read. The staff at the hotel love reading these and it helps motivate to continue keeping the property shining as the gem that she is.

6/10 Okay

Patrick, Potomac

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Has the potential to be a 5 star. Needs to be better managed. What’s not 5 star about this resort: If you arrive late expect to take your own bags to your villa, or room. The pool ran out of towels by 10 am and told us they didn’t know when they would get more. The pix of the villa are better than in person, even my 10 year old seemed stunned at the carpeting, sticking doors, sticking toilet flusher, and airplane noise. The cabanas can only be reserved on Open table and you cannot choose on the app or when you arrive, even when you see empty ones. We got a LUX cabana fist. - the only 3 are in a high traffic area, ours had a broken lounge chair and the TV had only a few channels. The pool speakers are next to you so expect to hear a lot of noise. We then got a pool/beach cabana. Same thing with choosing one. these have no side protection. We roasted as the sun began to set and gave up on it and sat in regular chairs. Again the speakers were so loud you feel like your at a club. It’s not relaxing. The service was poor everywhere. My wife and I understand how hard it is to get help so we overlooked our frozen drinks that arrived not frozen, food that arrived cold, and room that didn’t have a turndown service, a restock of the used coffee cups, or soap. In a nutshell this property has a lot, but needs better leadership. It’s more like a place for singles who just don’t care but its not a place for families.
Stayed 5 nights in Feb 2022
Response from Yvonne Ramos, Director of Guest Relations on Mar 25, 2022
Thank you for taking the time and trouble to write a review regarding your recent stay at The Fairmont El San Juan. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. Yours sincerely,

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and quiet getaway
We had a great relaxing stay- can’t wait to return, thank you!
Stayed 5 nights in Dec 2021
Response from Yvonne Ramos, Director of Guest Relations on Feb 5, 2022
We are so happy to read your note, can't wait to see you return!

10/10 Excellent

Michael

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jan 2022
Response from Yvonne Ramos, Director of Guest Relations on Feb 5, 2022
Thank you for the rating - truly appreciated!

6/10 Okay

Verified traveller

Travelled with family
Overrated
PROS: The pool / beach area is great. CONS: Room areas could use some updating, the service is snooty, and food/drinks are way overpriced. This is a great hotel for folks that want to be sheltered from anything too Puerto Rican.
Stayed 2 nights in Jan 2022
Response from Yvonne Ramos, Director of Guest Relations on Feb 5, 2022
Thank you for your review, guest feedback is an important tool so as to measure and improve products and services.

4/10 Poor

Sab

Liked: Staff & service
Disliked: Property conditions & facilities
I understood my unit to be overlooking the beach as it was stated but was instead overlooking the pool. It was noisy and wasn't what I thought it would be. For a Fairmont it should be much more superb, the hot water didn't work first couple of days, there were several power outages and one of the shower heads didn't end up working at all. The lobby was beautiful however for what I paid for my unit I'm not impressed and will not be staying here again nor recommending it.
Stayed 6 nights in Dec 2021
Response from Yvonne Ramos, Director of Guest Relations on Dec 29, 2021
We are truly sorry that your experience was not up to standards. We appreciate you advising us of our shortcomings. We will address accordingly.

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ville with patio wearth the extra cost great beach with excellent staff service. Waiters not permitted to ask for check closing so please ask for check on room number purchases other wise you stiff these workers of their tip. Alcohol and food prices are way high drinks are excellent meals are good carry out shops right down the street
Stayed 7 nights in Dec 2021
Response from Yvonne Ramos, Director of Guest Relations on Dec 18, 2021
Thank you for sharing your experience and sharing tips. The El San Juan family truly appreciates it.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Yvonne Ramos, Director of Guest Relations on Dec 18, 2021
Thank you for the "10" rating - appreciate you sharing

2/10 Terrible

Francisco

Travelled with partner
Disliked: Cleanliness, amenities
Room didn’t really have ocean views Found dirty cups in the room after checking in
Stayed 1 night in Dec 2021
Response from Yvonne Ramos, Director of Guest Relations on Dec 18, 2021
Truly apologize for a less than perfect check-in experience. Thank you for sharing so that we may work on improving.