Restaurant
Check availability

Reviews of Hilton San Jose

4 out of 5
Hilton San Jose
300 Almaden Blvd, San Jose, CA

Reviews

7.8

Good

Rating 10 - Excellent. 444 out of 1000 reviews" "
Rating 8 - Good. 243 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 87 out of 1000 reviews" "
Rating 2 - Terrible. 88 out of 1000 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie, Meridian

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Mar 2024
Response from RSM on Apr 18, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from RSM on Apr 18, 2024
Thank you for staying with us. we appreciate your feedback.

10/10 Excellent

Ashelaque

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the sap center
Stayed 1 night in Apr 2024
Response from RSM on Apr 7, 2024
Thank you for staying with us. We appreciate your feedback. Let us know when you are back to the area.

4/10 Poor

carlos

Stayed 1 night in Mar 2024
Response from RSM on Apr 6, 2024
Thank you for your response. Sorry that we only were not able to fulfill your expectations. Please Would like to hear more about it and use this an opportunity to improve if there is anything we can do to make it better. Thanks Regards.

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice they had a 24 hr little area to get snacks and drinks which was nice. Restaurant was super overpriced but the burger was delicious
Stayed 1 night in Mar 2024
Response from KVK on Apr 1, 2024
Hello Angela! Thank you so much for your feedback! We really appreciate it!

6/10 Okay

Aprameya

Staff service can improve. Good breakfast. Very good beds to sleep. Must clean up the staircase leading to the Parking. Smells urine. Location is good. Please don’t sell water bottles for $3 when the same bottle is available outside for $25 cents. Not fair business. Thanks.
Stayed 3 nights in Mar 2024
Response from KVK on Mar 27, 2024
Hello Aprameya. Thank you for sharing your feedback. We are sorry you didn't enjoy your stay with us. We will use your feedback to improve going forward. We hope to see you again soon.

8/10 Good

Thomas

Business traveller
Liked: Amenities
The location in the conference center is the best feature. The staff were nice, hotel was clean, and the location was fantastic. Not a lot of restaurants in the immediate area.
Stayed 5 nights in Mar 2024
Response from KVK on Mar 27, 2024
Hello Thomas! Thank you so much for sharing your feedback with us. We really appreciate it!

10/10 Excellent

ERIKA, SAN ANTONIO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has direct access to the convention center, so it was ideal to stay there for the conference
Stayed 4 nights in Feb 2024
Response from KVK on Mar 19, 2024
Hi Erika! Thanks so much for your feedback! We really appreciate it!

10/10 Excellent

pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At what either would be the starting or the end of the riverwalk. Quiet as the real nose started a 1/2 block away. Bed was comfy We had a riverwalk view, which was very nice. Guvibg you the lights of the riverwalk while having a glass of wine on the balcony
Stayed 3 nights in Mar 2024
Response from KVK on Mar 17, 2024
Hello! Thanks for your review! We really appreciate it!

2/10 Terrible

qiongda

Stayed 1 night in Mar 2024
Response from KVK on Mar 8, 2024
Hello, thank you for your feedback. We're very sorry you did not enjoy your stay with us. If possible, would you please add additional details as to what we could have done better during your stay? We use any and all feedback to improve our guest experience going forward. Thank you so much.

10/10 Excellent

Cuauhtemoc

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from KVK on Mar 5, 2024
Hello! Thanks for your review! We're so glad you enjoyed your stay with us!

10/10 Excellent

Jesus

Stayed 1 night in Mar 2024
Response from KVK on Mar 23, 2024
Hi Jesus! Thank you so much for staying with us. We hope to see you again soon!

2/10 Terrible

Ahrya

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KVK on Feb 28, 2024
Hello Ahrya. Thank you for your response. We're very sorry you didn't enjoy your stay with us. We appreciate your feedback and we will strive to do better going forward.

10/10 Excellent

Terresa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2024
Response from KVK on Feb 28, 2024
Hello Terresa! Thanks for your feedback! We really appreciate it!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
1/20 Stay
The hot water barely worked, kept changing from warm to COLD to too hot, and back to cold again. There was no happy medium.
Stayed 1 night in Jan 2024
Response from KVK on Feb 28, 2024
Hello, and thank you for your response. We're sorry you had issues with your water temperature during your stay. We will have our maintenance team look into this issue.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KVK on Feb 28, 2024
Hello John! Thanks for leaving your feedback! We really appreciate it!

8/10 Good

Cyndi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from KVK on Feb 28, 2024
Hi Cyndi! Thanks for your response! We appreciate your feedback!

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
The room was good except for the bathroom The shower head was falling out of the wall and hit me in the head. 2 full towels for a room with two beds is also silly
Stayed 2 nights in Jan 2024
Response from KVK on Feb 28, 2024
Hello, and thank you for sharing your feedback. We're sorry you had these issues during your stay. Our maintenance team is looking into this issue.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice staff was friendly. The only problem we had was the fire alarm in our room starting to chirp after midnight had to switch rooms. Staff was quick with a new room assignment.
Stayed 1 night in Jan 2024
Response from KVK on Feb 28, 2024
Hello Susan! Thanks for your feedback! We're sorry about the fire alarm during your stay, but we're happy we could resolve it quickly for you!

10/10 Excellent

Qifei

Stayed 3 nights in Jan 2024
Response from KVK on Feb 28, 2024
Hello! Thanks so much for leaving your feedback with us! We really appreciate it!

10/10 Excellent

Forrest

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from KVK on Feb 28, 2024
Hello Forrest! Thanks so much for leaving your feedback! We are glad you enjoyed your stay with us!

6/10 Okay

Tim

Stayed 2 nights in Jan 2024
Response from KVK on Feb 28, 2024
Hello Tim. Thank you for leaving your feedback. We're very sorry you did not enjoy your stay. We appreciate all of our guest feedback and we are continually looking for ways to improve our guest experience. We hope you consider staying with us in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
I’ve stayed at this hotel before a few years ago. It’s a great location, clean, spacious, and the staff is always friendly.
Stayed 1 night in Jan 2024
Response from KVK on Feb 28, 2024
Hello! Thanks for leaving a review! We're glad you enjoyed your stay with us!

2/10 Terrible

Eliot

Travelled with group
Stayed 1 night in Dec 2023
Response from KVK on Feb 28, 2024
Hello Eliot. Thanks so much for leaving your feedback with us. We're very sorry you didn't enjoy your stay with us. We appreciate your feedback, and we are constantly looking for ways to improve our guest experience.

10/10 Excellent

Alessandra

Stayed 2 nights in Oct 2023
Response from rsm on Dec 28, 2023
Thank you for staying with us at the Hilton San Jose. We are glad you enjoy your visit we take your feedback seriously and share it with the team. Thanks for the great rating.

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay no parking for guests
The hotel was very clean and comfortable what i dont like is the fact that they are charging me for water and parking i feel if you are a hotel you should provide parking for the guests
Stayed 1 night in Dec 2023
Response from rsm on Dec 28, 2023
Thank you for staying with us at the Hilton San Jose. We are glad you enjoy your visit we take your feedback seriously and share it with the team.

10/10 Excellent

Suziemarie M

Liked: Amenities, property conditions & facilities
Only thing was the bed sunk in a little and the toilet ran every 20 minutes
Stayed 1 night in Dec 2023
Response from rsm on Dec 28, 2023
Thank you for staying with us at the Hilton San Jose. We are glad you enjoy your visit we take your feedback seriously and share it with the team.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from rsm on Dec 19, 2023
Thank you for the fantastic rating!! we appreciate your business and let us know when you are back to San Jose. We would love to be your home away from home.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from rsm on Dec 19, 2023
Thank you for the fantastic rating!! we appreciate your business and let us know when you are back to San Jose. We would love to be your home away from home.

10/10 Excellent

Abraham

Stayed 1 night in Dec 2023
Response from rsm on Dec 18, 2023
Thank you for your great rating. We are glad you enjoyed your stay.

10/10 Excellent

Tina, Tacoma

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is great!
Stayed 2 nights in Dec 2023
Response from rsm on Dec 12, 2023
Thank you so much for your ratings. We appreciated you stay with us. Please let us know if you have any questions or concerns and if you visit San Jose again, we would love to be your home away from home.

4/10 Poor

Vea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from rsm on Dec 18, 2023
Thanks for your reply. Please let us know if there is anything we can do to improve we take feedback seriously and also share with the team.

10/10 Excellent

Ashley

Response from KVK on Feb 28, 2024
Hello Ashley! Thanks for your feedback! We're very happy to hear that you enjoyed your stay with us!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
py
Room key pad did not work, needed to come down to front desk 3 separate times and never heard any apologies. also booked king size bed but gave me 2 small size bed. will not use Hilton going forward.
Stayed 2 nights in Dec 2023
Response from KVK on Dec 7, 2023
Hello. Thank you for your feedback. We're very sorry you had these issues during your stay. We would love to hear more about your stay, and would encourage you to reach out to us directly to try and make this better for you. Thanks.

8/10 Good

Charlie

Liked: Cleanliness, staff & service, room comfort
Good, not great
My wife’s birthday. Normally, Hilton’s go all out for something like this…they did nothing and told me to work with the restaurant. By the way, I’m a Hilton Honors member too
Stayed 2 nights in Dec 2023
Response from KVK on Dec 5, 2023
Hello Charles. Thank you for leaving your feedback with us. I'm curious to know more information about your stay. Are you able to reach out to us directly so we can get more information about your stay? Thanks!

8/10 Good

Evonnia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RSM on Nov 30, 2023
Thank you for the great review. We are glad you enjoyed your stay.

4/10 Poor

Danielle, Pheonix

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from KVK on Dec 3, 2023
Hello Danielle. Thank you for your feedback. We're very sorry you were unhappy with your stay. We encourage you to reach out to us directly, and we'd love to know what we could've done better. We hope to see you again in the future.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is excellent, love staying, we’ll return.
Stayed 1 night in Nov 2023
Response from KVK on Nov 29, 2023
Hello Luis! Thanks for sharing your feedback with us. We appreciate it!

4/10 Poor

David

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Poor signage, key cards don’t work, elevator controls confusing. Over priced. Parking spaces very narrow.
Stayed 1 night in Nov 2023
Response from KVK on Nov 29, 2023
Hello David. We're very sorry you were unhappy during your stay with us. We appreciate the feedback and will use it to improve going forward.

2/10 Terrible

Stephanie

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Upsetting
After hours of trying to find parking after checking in we gave up at 10 pm as our daughter needed to sleep as she had competition next morning with wake up at 5 am . We are local to San José and we closed to stay for the convenience paying 300 for the night not able to get her to bed until 11 was definitely not a convenient. We are so upset at the amount we paid and the lack of help we received .
Stayed 1 night in Nov 2023
Response from KVK on Nov 22, 2023
Hi Stephanie. Thank you for providing your feedback to us. We're very sorry you had issues with parking during your stay. We will use your feedback to look for ways to improve going forward. We hope you consider staying with us again in the future.

10/10 Excellent

Andre

Stayed 1 night in Nov 2023
Response from rsm on Dec 12, 2023
Thank you so much for your ratings. We appreciated you stay with us. Please let us know if you have any questions or concerns and if you visit San Jose again, we would love to be your home away from home.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
modern
Stayed 1 night in Nov 2023
Response from KVK on Nov 22, 2023
Hi Fernando! Thanks for sharing your feedback with us! We hope to see you again soon!

10/10 Excellent

Carlos

Stayed 1 night in Nov 2023
Response from rsm on Dec 12, 2023
Thank you so much for your ratings. We appreciated you stay with us. Please let us know if you have any questions or concerns and if you visit San Jose again, we would love to be your home away from home.

10/10 Excellent

Francisco

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from KVK on Nov 22, 2023
Hi Francisco! Thanks for leaving your feedback with us! We're so happy you enjoyed your stay!

10/10 Excellent

Lacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good location and value
Hotel was clean and recently decorated. Very convenient location. It was a good value near the SAP center
Stayed 2 nights in Nov 2023
Response from RSM on Nov 19, 2023
Thank you for your great feedback. We appreciate your comments and looking forward to host you again.

10/10 Excellent

Efren

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff everyone was super helpful . Bars were walking distance
Stayed 1 night in Nov 2023
Response from RSM on Nov 19, 2023
Thank you for your great feedback. We appreciate your comments and looking forward to host you again.

8/10 Good

Darren, Charlotte

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good deal for an event at the convention center.
Stayed 4 nights in Oct 2023
Response from RSM on Nov 11, 2023
Thank you for your great score!! We appreciate your business.

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from KVK on Nov 5, 2023
Hi Rodney! Thank you so much for sharing your experience with us! We're so happy you enjoyed your stay!

6/10 Okay

Jacqueline, Santee

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from KVK on Nov 2, 2023
Hi Jacqueline. Thank you for sharing your experience with us. We're very sorry you did not enjoy your stay with us. Your feedback is really important to us, and we will use it to do better. We'd love to hear more regarding your stay. Please reach out to us directly so we can look into this matter further. Thanks.

10/10 Excellent

Kerri

Stayed 3 nights in Oct 2023
Response from KVK on Nov 16, 2023
Hi Kerri! Thanks so much for your feedback!