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Hotel is clean, well located, with friendly staffs. Definitely will return again. Beds are very comfortable, but only wish that they are a little larger.
Verified traveller
Stayed 5 nights in Dec 2023
Response from Db on Dec 30, 2023
Hello,We appreciate your kind response. We hope to see you when your in the area again.Thank you
Despite being one of the newer hotels on the mid-peninsula, this hotel already needs some updates, mostly in the bathroom. Rusting mirror and grunge in the grout around the tub means this hotel has been used a lot! For this reason, we won't choose this hotel again, especially when newer, better-condition hotels are nearby.
Verified traveller
Stayed 1 night in Nov 2023
Response from Db on Nov 13, 2023
Hello,We appreciate your feedback about our hotel. We will definitely look into the items you spoke about. We hope give us another try when you are in the area.
The TownePlace Suites San Mateo Foster City had outstanding online reviews and it lived up to them. Friendly staff, clean, places to eat within walking distance, a great breakfast.
Mark
Stayed 1 night in Nov 2023
Response from Db on Nov 13, 2023
Hello,We appreciate your positive response and hope you will stay with us again when you are in the area.Thank you,
Pretty nice place to stay! There are stores and restaurants very close by. The breakfast had a little something different everyday which was nice. Overall satisfied with my stay here.
Kris
Stayed 4 nights in Sep 2023
Response from Db on Oct 13, 2023
Hello,We appreciate your feedback about our hotel. We hope you stay with us again when you are in the area.Thank you
The property was very clean and the staff was very nice. I am most particular about the bathroom and the shower. Most hotels that we've stayed at, the bathtub is usually clogged so you are showering with the water pooling on your feet. Not very clean after all. This hotel, however, is not like that. They have very good pressure on the shower and the water drains well. Overall a very pleasant stay.
Emilinda
Stayed 4 nights in Jul 2023
Response from db on Aug 4, 2023
Hello,We appreciate your nice compliments on our hotelin your feedback. Hope to see you in the near futurewhen you are in the area.Thank you,
It wasn’t the best experience I have had. The bed was broken and didn’t know it til we got back from a real nice dinner. The breakfast was mediocre. The comfort of the bed was horrible too. My wife is handicapped and she was in so much pain sleeping on the bed. She barely slept and cried most of the night. I didn’t sleep well at all either. Couldn’t get comfortable either. I think I will stay somewhere else next time. The staff didn’t really care when I told them about our night. They just looked at us and said ok, we will have someone look at the bed after you check out. Really!!!
Frank
Stayed 1 night in Jul 2023
Response from DB on Jul 17, 2023
Thank you for your feedback. We hope to take the measures to correct the issues that you experienced. We hope you stay with us in the near future.Thank you,
I had initially reserved a room with a king bed and was given a room with 2 queens. In speaking with the front desk they told me they didn't have any other room, which ultimately they did. I was told they thought by giving me the 2 beds that it was considered an "upgrade" and somewhat larger space which wasn't the case. In the end I was given a king which has a walk-in shower vs. a tub that I prefer. Also the noise factor coming from the halls seemed to be louder than in other places. The door peephole was broken and the TV screen was too small for that size of a room.
sandra
Stayed 1 night in Jul 2023
Response from Db on Jul 17, 2023
Thank you for your feedback. We hope to take the measures to correct the issues that you experienced. We hope you stay with us in the near future.Thank you,
10/10 Excellent
Juliet
Jul 17, 2023
Juliet
Stayed 1 night in Jul 2023
Response from db on Jul 18, 2023
Hello,We appreciate your spectacular revue on our hotel. We hope you come see us again when you are in the area.Thank you,
10/10 Excellent
Tina
Travelled with family, Travelled with family and small children
We enjoyed one of the best times ever at this motel - their service was beyond great and I would recommend staying here to anyone and everyone. Thank you so much
Bishop
Stayed 2 nights in Jun 2023
Response from Db on Jun 14, 2023
Hello,You are delighted you had an enjoyable stay. We hope to see you soon, when you are in the area.Thank you
10/10 Excellent
Jamie
Jun 3, 2023
Jamie
Stayed 1 night in Jun 2023
Response from Db on Jun 4, 2023
Hello,We appreciate your kind response on the survey. We hope to see you again soon.Thank you
It was an amazing stay particularly the mini-kitchen and we will for sure come back, plus promote to others. Front desk staff should be especially commended, such as Dan, Marina, and the Asian female front desk person who checked us in (apologies for not taking down her name). Even their smiles were very sincere!
Verified traveller
Stayed 1 night in Feb 2023
Response from db on Feb 24, 2023
Thank you for your kind words about our hotel and staff. We hope to see you upon your return to the area.Thank you
We loved our stay at this hotel. Conveniently located to stores/ food options. The hotel was clean and big. It was in a great area and right off the freeway. The breakfast was great as well! Will definitely be staying here again.
Jennifer
Stayed 1 night in Jan 2023
Response from db on Feb 19, 2023
We are very happy to see you enjoyed our hotel and hope to see you soon.Thank you
Convenient location, we love the breakfast buffet.
There was a big bug crawling on our table in our bedroom which I reported and showed at the front desk.
Our first day check in was a little slow like the lady didn’t know the process but we finally got checked in when she called the manager.
The staff at the breakfast buffet were very friendly and did excellent jobs.
We like staying in this hotel for convenience.
Elizabeth C
Response from db on Feb 19, 2023
We appreciate the positive response. We hope to see you when you are in the area again.Thank you