Overview of Mansion on Sutter

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Guest reviews

4.7 / 5Exceptional
71 reviews
Guests rated this property 4.9/5 for cleanliness.


  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Gym


Explore the area

Popular LocationSan Francisco City Hall14 min walk
Popular LocationOrpheum Theater2 min drive
RestaurantMacha Cafe1 min walk
RestaurantWok Shop Cafe2 min walk
AirportSan Francisco, CA (SFO-San Francisco Intl.)25 min drive

Choose dates to view prices

  • Champagne Room

    5/5 guest room rating

    Room amenities

    • 387 sq ft
    • Sleeps 2
    More details
  • Corner Suite

    Room amenities

    • 624 sq ft
    • Sleeps 3
    More details
  • Juliet Room

    Room amenities

    • 495 sq ft
    • Sleeps 3
    More details
  • Gold Den

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 2
    More details
  • Bay Suite

    Room amenities

    • 646 sq ft
    • Sleeps 3
    More details
  • Jardin Room

    5/5 guest room rating

    Room amenities

    • 450 sq ft
    • Sleeps 2
    More details
  • Noir Room

    Room amenities

    • 4844 sq ft
    • Sleeps 2
    More details
  • Joie de Vivre

    Room amenities

    • 279 sq ft
    • Sleeps 2
    More details
  • Merveilleux Lavande

    Room amenities

    • 279 sq ft
    • Sleeps 2
    More details
  • Le Soliel

    5/5 guest room rating

    Room amenities

    • 270 sq ft
    • Sleeps 2
    More details
  • Le Vie En Rose

    Room amenities

    • Sleeps 2
    More details
  • Le Vice-Roi

    Room amenities

    • 1039 sq ft
    • Sleeps 3
    More details

About this area

San Francisco

Located in San Francisco's Western Addition neighbourhood, Mansion on Sutter is in the city centre. Lombard Street and Palace of Fine Arts are notable landmarks, and travellers looking to shop may want to visit Pier 39. Looking to enjoy an event or a match while in town? See what's going on at Oracle Park. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like whale watching.

Popular Location

What's nearby

  • San Francisco City Hall - 14 min walk
  • Orpheum Theater - 2 min drive
  • San Francisco Museum of Modern Art - 4 min drive
  • Lombard Street - 5 min drive
  • Moscone Convention Center - 14 min drive

Getting around

  • San Francisco Station - 4 min drive
  • California St & Van Ness Ave Stop - 6 min walk
  • San Francisco, CA (SFO-San Francisco Intl.) - 25 min drive


  • Macha Cafe - 1 min walk
  • Wok Shop Cafe - 2 min walk
  • Akira Japanese Restaurant - 2 min walk
  • Alborz - 2 min walk
  • Village Pizzeria - 2 min walk
Questions about this property?Find answers

About this property

Mansion on Sutter

Luxury San Francisco hotel in Western Addition, walk to Van Ness Avenue
Along with a 24-hour fitness centre, this smoke-free hotel has a conference centre and valet parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services and express check-out. All 12 soundproofed rooms feature free WiFi and pillowtop beds. Comforts include Frette Italian sheets and down comforters, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Mansion on Sutter offers 12 forms of accommodation with a safe and complimentary bathrobes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets, down comforters and premium bedding. 47-inch Flat-screen televisions come with cable channels. Bathrooms include slippers, designer toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Secured valet parking: USD 54 per night
Limited parking spaces

Food and drink

Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: USD 17 per person
Coffee/tea in a common area

Things to do

24-hour fitness centre

Family friendly

Soundproofed rooms



Guest services

Concierge services
Daily housekeeping
Luggage storage
Tour/ticket assistance
Turndown service

Languages spoken


Business services

3 meeting rooms
Conference centre


Outdoor furniture


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Wheelchair-accessible parking
Wheelchair accessible (may have limitations)


Fireplace in reception
Romance packages available
Smoke-free property

Room amenities


Climate control (air conditioning)
Blackout drapes/curtains
Down comforter
Frette Italian sheets
Climate control (heating)
Hypo-allergenic bedding
Pillow-top mattress
Premium bedding


Designer toiletries
Toilet paper


47-inch flat-screen TV
TV channels


Free local calls
Individually decorated
Individually furnished
Iron/ironing board
Laptop-friendly workspace
Turndown service



Check-in between 3:00 PM and 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21


Check-out before 11:00 AM
Express check-out

Special check-in instructions

There is no front desk at this property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; your host will greet you

Access methods

Host will greet you


Pets are allowed for an extra charge of USD 150 per pet, per stay
1 per room (up to 85 lb/39 kg)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Property payment types

American Express

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per stay
  • A 14.0 per cent city/local tax will be charged
  • A damage deposit of USD 300.00 will be collected before check-in.
  • Resort fee: 12 per cent of room rate
The resort fee includes:
  • Fitness centre access
  • Internet access
  • Phone calls
  • In-room safe
  • Concierge/Valet service
  • Housekeeping

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: USD 17 per person (approximately)
  • Valet parking fee: USD 54 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Only registered guests are allowed in the guestrooms
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Payne Mansion Hotel San Francisco
Mansion Sutter Hotel San Francisco
Payne Mansion San Francisco
Payne Mansion
Mansion Sutter Hotel
Mansion Sutter San Francisco
Mansion Sutter

Frequently asked questions

Guest reviews

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love, Love, LOVE!

Our 4-night stay here was just grand. The details of the mansion itself was simply breath-taking and the staff were always so pleasant. It is definitely in our Bucket List to be able to check in to all the rooms here, as they are each unique. Thank you Mansion on Sutter for making our Wedding Weekend-Stay so wonderful and memorable!

Stayed 2 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is one of the nicest properties I've ever stayed in! Absolutely beautiful and comfortable. And the staff was super nice. Would definitely stay here again and highly recommend!

Stayed 1 night in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice property, the most comfortable bed

Stayed 1 night in Dec 2019