Room, 1 King Bed, Non Smoking, Lagoon View | Terrace/patio
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Reviews of Embassy Suites by Hilton San Francisco Airport Waterfront

3.5 out of 5
Embassy Suites by Hilton San Francisco Airport Waterfront
150 Anza Blvd, Burlingame, CA

Reviews

7.6

Good

Rating 10 - Excellent. 454 out of 1000 reviews" "
Rating 8 - Good. 198 out of 1000 reviews" "
Rating 6 - Okay. 143 out of 1000 reviews" "
Rating 4 - Poor. 88 out of 1000 reviews" "
Rating 2 - Terrible. 117 out of 1000 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations
Stayed 3 nights in May 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property!
Stayed 1 night in May 2024

10/10 Excellent

Bob and Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated hotel but very nice employees
Stayed 1 night in May 2024

4/10 Poor

Lynn

Travelled with family
Disliked: Staff & service
Couldn’t check in early and was told room wasn’t ready til 4 pm. Went on a tour and out to dinner then tried to check in at 8:30 pm. They said room was taken and another room wasn’t ready yet. Finally room was ready. It was supposed to be 2 queens but looked like two twins.
Stayed 1 night in May 2024

10/10 Excellent

Brisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Elaine

Thank you
Stayed 1 night in May 2024

10/10 Excellent

Benson, South San Francisco

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and easy check in. The front desk was very accomodating. Staff were helpful.
Stayed 1 night in May 2024

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely friendly, professional and helpful!
Stayed 3 nights in May 2024
Response from Embassy Suites Team on May 23, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and great rates!
Stayed 1 night in May 2024
Response from Embassy Suites Team on May 23, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

8/10 Good

Patricia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
The Bay trail is fantastic The hotel is older and needs renovations. Our shower leaked, the soap dispenser fell off the wall. Since it was a dog friendly room there was a smell and the carpet had wet spots probably from cleaning up after other pets.
Stayed 2 nights in May 2024
Response from Embassy Suites Team on May 23, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

8/10 Good

Xavier

Liked: Cleanliness, staff & service
Right on the bay and easy access to the Bay Trail for running.
Stayed 1 night in May 2024
Response from Embassy Suites Team on May 23, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

2/10 Terrible

Tony

Business traveller
I booked the room through Expedia. I arrived at the hotel, they were booked and sent me to another location. That location was booked, I was then sent to another hotel....which was booked. Ridiculous.
Stayed 1 night in May 2024
Response from Embassy Suites Team on May 23, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.

10/10 Excellent

Arnel

Liked: Staff & service, property conditions & facilities
Front desk was exceptional
Stayed 1 night in May 2024
Response from Embassy Suites Team on May 23, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterfront view and really good breakfast. Different and unique interior
Stayed 1 night in May 2024
Response from Embassy Suites Team on May 23, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

Ana

Liked: Property conditions & facilities
I always have stayed at this hotel.
Stayed 1 night in May 2024
Response from Embassy Suites Team on May 13, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Embassy Suites Team on May 13, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

Norma, Ontario

Business traveller, Travelled with partner
Very nice and clean… close to airport
Stayed 1 night in May 2024
Response from Embassy Suites Team on May 6, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

8/10 Good

Esmeralda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property have the best egg omelet stand that they serve free breakfast every morning.
Stayed 2 nights in Apr 2024
Response from Embassy Suites Team on May 2, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

Linda

Stayed 1 night in Apr 2024
Response from Embassy Suites Team on May 23, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

Arlene, san bruno

Liked: Cleanliness, staff & service, property conditions & facilities
Camil and the manager help me to upgrade my room and the buffet breakfast is complimentary.Thank you !
Stayed 1 night in Apr 2024
Response from Embassy Suites Team on May 1, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

8/10 Good

christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very clean and the staff was very kind. The breakfast in the morning was great.
Stayed 1 night in Apr 2024
Response from Embassy Suites Team on May 1, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

Jacqueline

Stayed 8 nights in Apr 2024
Response from Embassy Suites Team on May 1, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

Aaron

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how there was a lot of plants and the breakfast was Delicious 5 stars
Stayed 2 nights in Apr 2024
Response from Embassy Suites Team on May 1, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

Nathan

Thank you
Stayed 1 night in Apr 2024
Response from Embassy Suites Team on May 1, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything especially the view.
Stayed 1 night in Apr 2024
Response from Embassy Suites Team on Apr 25, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

4/10 Poor

Elizabeth

Liked: Property conditions & facilities
Disliked: Staff & service
Not very nice staf
Stayed 2 nights in Apr 2024
Response from Embassy Suites Team on Apr 22, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.

10/10 Excellent

Stephanie, San Bernardino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veey friendly service will be returning. Thank you
Stayed 1 night in Apr 2024
Response from Embassy Suites Team on May 6, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the Manager's Reception, the AMAZING breakfast, Tap & Tavern's burger was the best one my husband has ever had, and our room had an amazing view, even with it being right in view of the airport, the sliding door blocked out most of the air traffic noise (and I got some great timelapse videos!). Will definitely be back!
Stayed 3 nights in Apr 2024
Response from Embassy Suites Team on Apr 22, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Embassy Suites Team on Apr 22, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

Robertt

Travelled with family
Liked: Property conditions & facilities
Loved the indoor pool and spa. Very enjoyable stay
Stayed 2 nights in Apr 2024
Response from Embassy Suites Team on Apr 16, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

4/10 Poor

marie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was terribly noisey, water puddles by and inside the elevators...No security monitoring the pools, kids running rampage...For almost $200.00 per night it was a horrible property,
Stayed 1 night in Apr 2024
Response from Embassy Suites Team on Apr 16, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.

8/10 Good

Marilee

Travelled with family and small children
It seemed to be in a safe area. Nice view of the bay. Room was decent and fairly quiet considering it was near the airport.
Stayed 2 nights in Apr 2024
Response from Embassy Suites Team on Apr 15, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

Larry, Lakeport

Stayed 1 night in Apr 2024
Response from Embassy Suites Team on May 6, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

8/10 Good

Geraldine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was great watching the planes fly in and out 😊, also we got to see some raccoons while sitting by lagoon that was interesting ☺️!
Stayed 2 nights in Apr 2024
Response from Embassy Suites Team on Apr 12, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

8/10 Good

Ellen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely atrium in this hotel where breakfast and happy hour drinks served daily. Nice breakfast buffet as well as made to order omelets. We chose this hotel as it had an indoor pool for our grandchildren which they enjoyed. The room was spacious but the advertised balcony which we paid extra for couldn’t even fit a chair— disappointing as I was looking forward to sitting outside to enjoy the view. The bathroom didn’t even have a towel bar to hang towels, just one hook inside the shower which was broken. All in all we enjoyed the hotel BUT… there was a $39 per night parking fee. The lot was a shared lot with public non paying parking to access the bay walk in front of the hotel. Few spaces— two out of three nights we waited almost a half hour for a parking space. The lot had many signs warning of car break ins. So we paid $39 each night to worry that our car would be broken into. Come on Hilton— you can do better!!
Stayed 3 nights in Apr 2024
Response from Embassy Suites Team on Apr 12, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

Jennifer

Stayed 2 nights in Apr 2024
Response from Embassy Suites Team on May 1, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the breakfast.
Stayed 1 night in Apr 2024
Response from Embassy Suites Team on Apr 10, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

2/10 Terrible

Octavis

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Parking is $39 per day but not informed before booking and not included in stay . It was sprung on me at the counter for check in .
Stayed 1 night in Apr 2024
Response from Marc on Apr 9, 2024
Hi Octavis,The hotel website, as well as the Expedia website mention the 39 overnight parking fee. Not sure how else we could have communiticated this to you.

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Embassy Suites Team on Apr 10, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.

6/10 Okay

Colette De La

Travelled with family
Liked: Staff & service
Property is older but clean as clean as it can be. Out tub had stains, the carpet was lumpy. Pool also was nice. No A/C and no screen to the balcony so we could leave the door open for air. The entire hotel was muggy. Great staff and liked having happy hour. Worst part was a staff member pushed my son out the way so she could put in her floor number although we were there first.
Stayed 1 night in Apr 2024
Response from Embassy Suites Team on Apr 10, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again! Breakfast was awesome!
Stayed 1 night in Apr 2024
Response from Embassy Suites Team on Apr 7, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alot of nonguess hanging out side
Stayed 2 nights in Mar 2024
Response from Embassy Suites Team on Apr 5, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to airport
Stayed 2 nights in Mar 2024
Response from Embassy Suites Team on Apr 5, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

Miriam

Stayed 2 nights in Mar 2024
Response from Embassy Suites Team on Apr 22, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

james

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was great will stay there again
Stayed 1 night in Mar 2024
Response from Embassy Suites Team on Apr 5, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

10/10 Excellent

Joel, Milpitas, CA

Travelled with family
Need better lighting in the parking lot
Stayed 1 night in Mar 2024
Response from Embassy Suites Team on Apr 5, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

8/10 Good

Vivek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except parking fee of $39 per night, property was nice. People use private vehicles for travel and charging a whopping $40 a night is not reasonable on top of the all other expenses.
Stayed 2 nights in Mar 2024
Response from Embassy Suites Team on Apr 5, 2024
Thank you for the lovely feedback we appreciate you staying with us here at the EMBASSY SUITES WATERFRONT. We hope you will join us again in the near future so you can enjoy our excellent service.

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Embassy Suites Team on Mar 31, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.

8/10 Good

Alfredo

Liked: Cleanliness, staff & service
Adequate
Stayed 1 night in Mar 2024
Response from Embassy Suites Team on Mar 31, 2024
We are sorry you had a bad experience here at the Embassy Suites Waterfront. We would love to hear more about experience and how we can make it right in the future.