Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Best Western Red Coach Inn

2.5 out of 5
Best Western Red Coach Inn
700 Eddy Street, San Francisco, CA

Reviews

7.6

Good

Rating 10 - Excellent. 181 out of 490 reviews" "
Rating 8 - Good. 154 out of 490 reviews" "
Rating 6 - Okay. 74 out of 490 reviews" "
Rating 4 - Poor. 35 out of 490 reviews" "
Rating 2 - Terrible. 46 out of 490 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Khayla

Liked: Staff & service
The room was okay, free parking and free breakfast was a hit but the area wasn’t that great. The bathroom had black hair all over like it wasn’t cleaned after the last people. The area was a little sketchy behind the hotel was an alley where there were homeless. Overall the room was good, bed was comfortable. But the area was great location for the great American music hall.
Stayed 1 night in Apr 2024

10/10 Excellent

Luci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice updated property with nice staff!
Stayed 2 nights in Apr 2024

10/10 Excellent

Itzhak

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 16, 2024
Dear Itzhak, we're delighted to hear that you had a positive experience during your stay with us! Ensuring that our guests have a pleasant and comfortable stay is our top priority, and we're thrilled that we could meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future! Best regards,BW Red Coach InnCustomer Care Team

10/10 Excellent

Ade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 15, 2024
Dear guest, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best regards,BW Red Coach InnCustomer Care Team

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Is a little unsafe, there's a lot of adicts
Stayed 3 nights in Apr 2024
Response from Customer Care Team on Apr 12, 2024
Hi Ruth,Thank you for bringing your safety concerns to our attention. We take the safety and well-being of our guests very seriously. We will work closely with local authorities to address any security issues in the vicinity of our hotel. Your feedback is invaluable to us, and we appreciate your understanding as we strive to create a secure environment for all our guests. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best regards,BW Red Coach InnCustomer Care Team

10/10 Excellent

Gagan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 9, 2024
Hi Gagan,Glad to hear it! If you need anything else, feel free to reach out. Have a fantastic day and please visit again!Best regards,BW Red Coach InnCustomer Care Team

10/10 Excellent

Marcos

Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 25, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 9, 2024
Hi Leticia,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best regards,BW Red Coach InnCustomer Care Team

10/10 Excellent

Gagan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All over good
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 9, 2024
Hi Gagan,Fantastic to hear! If there's ever anything we can do to enhance your experience, just give us a shout. Have a wonderful day!Best regards,BW Red Coach InnCustomer Care Team

2/10 Terrible

Hardik

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room doesn’t have microwave and refrigerator was not working.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Apr 1, 2024
Dear Hardik,We apologize for any inconvenience caused by the lack of a microwave and the issue with the refrigerator in your room. To address this, we will ensure that all rooms are equipped with functioning appliances and promptly fix any maintenance issues reported. Regarding cleanliness, staff service, amenities, and property conditions, we take your feedback seriously and will immediately implement measures to enhance these areas. We will conduct thorough training sessions for our staff, enhance our cleaning protocols, and assess our amenities and property facilities to ensure they meet our guests' expectations. Your satisfaction is our priority, and we hope to have the opportunity to restore your faith in our hotel during your next visit.Best regards,BW Red Coach InnCustomer Care Team

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent and very accommodating. The hotel is older, but still clean. There are a lot of homeless people who seem to reside right across the street. The staff are very aware and make sure you and your vehicle aren’t bothered by them.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 28, 2024
Dear Ryan, thank you for your recent stay and for taking the time to share your experience with us. We're thrilled to hear that our staff provided you with excellent service and accommodations. Ensuring the comfort and safety of our guests is our top priority, and we're glad to hear that our team was attentive in handling any concerns regarding the presence of homeless individuals in the vicinity. While we strive to maintain cleanliness and upkeep despite the age of our establishment, we understand the challenges posed by external factors. Your understanding and feedback are greatly appreciated as we continuously work to enhance our guests' experiences. We look forward to welcoming you back for another enjoyable stay.Best regards,BW Red Coach InnCustomer Care Team

10/10 Excellent

GOKSEN

Stayed 4 nights in Mar 2024
Response from Customer Care Team on Apr 15, 2024
Dear guest, thank you for rating us with a perfect review. We're thrilled to see that you enjoyed your stay at our hotel. Your support and feedback inspire us to provide the best service to our guests. We look forward to welcoming you back on your next visit!Best regards,BW Red Coach InnCustomer Care Team

10/10 Excellent

Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Care Team on Mar 23, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Rocio

Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 2, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful - would recommend a stay here. Their parking is safe and blocked off from the street. The area has an alley nearby that is full of tents and lots of drug use.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 12, 2024
Hi Jacqueline,We're thrilled to hear that you found our property beautiful and that you would recommend a stay here! Providing a pleasant and secure environment for our guests is our top priority, and we're glad that you felt safe with our parking arrangements. However, we're genuinely sorry to hear about the concerns you encountered with the nearby alley. Your feedback is important to us, and we'll certainly take it into consideration as we strive to ensure the comfort and safety of our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,BW Red Coach InnCustomer Care Team

4/10 Poor

Claire

Liked: Staff & service, property conditions & facilities
The hotel was clean and nice but it is in a horrible part of the tenderloin. There were junkies doing drugs all around the hotel and sirens going off all night. Definitely didn’t feel safe to walk on the streets at all
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 5, 2024
Hi Claire,We're pleased to hear that you found our hotel to be clean and nice, and we appreciate your positive feedback in that regard. However, we're truly sorry to learn about your concerns regarding the safety of the neighborhood surrounding our hotel. Ensuring the safety and comfort of our guests is our top priority, and we take such feedback very seriously. We understand the importance of feeling safe and secure during your stay, and we regret that the environment outside of our control impacted your experience negatively. Please know that we continuously work with local authorities and community organizations to address safety concerns in our area. Your feedback is invaluable to us, and we will take it into consideration as we continue to strive to provide a positive experience for all our guests. We hope that you'll consider giving us another chance in the future to provide you with a more comfortable and enjoyable stay.Best regards,BW Red Coach InnCustomer Care Team

4/10 Poor

JENNIFER

Homeless camp right outside our window. My daughter watched them doing drugs… it led to a good conversation between us but it was very sad. Not exactly the vacation we had planned.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Hi JENNIFER,We're truly sorry to hear about the unsettling experience you and your daughter encountered during your stay, witnessing such distressing scenes right outside your window. It's deeply regrettable that this incident impacted the nature of your vacation, leading to conversations you hadn't anticipated having while on a break. We understand and share your concerns about the challenges within our surrounding community, including the visible distress of homelessness and associated behaviors. Our team is actively working with local organizations and authorities to address these complex social issues in a compassionate and constructive manner. In the meantime, we are committed to ensuring the well-being and comfort of our guests by exploring additional measures, such as assigning rooms in quieter and more private areas of our property to avoid direct exposure to such scenes. We're dedicated to providing a safe and enjoyable environment for all our guests and appreciate your understanding and the valuable conversation it sparked with your daughter, albeit under unfortunate circumstances. We hope to have the opportunity to offer you a more positive and peaceful experience in the future.Best regards,BW Red Coach InnCustomer Care Team

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Care Team on Feb 22, 2024
Hi Ramon,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best regards,BW Red Coach InnCustomer Care Team

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was extremely good. Super clean!! The staff very friendly, the breakfast was great and everything fresh and again, extremely clean! The area was not too good, but its ok. Will go again every time i travel to San Francisco!
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 21, 2024
Hi Marcel,We're thrilled to hear that you had an extremely good experience during your stay with us! Ensuring a high level of cleanliness, friendly service, and delicious breakfast options are top priorities for us, and we're delighted that we were able to meet your expectations in these areas. While we understand your feedback about the area, we're glad it didn't detract from your overall enjoyment. We can't wait to welcome you back every time you travel to San Francisco!Best regards,BW Red Coach InnCustomer Care Team

10/10 Excellent

Violet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reviews on Yelp don’t do this place justice. Hotel is clean and staff was pleasant! Our view consisted of tents and transients but my boyfriend was entertaining himself but making up stories of what was going on down there lol so I rated it a 3 😂
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 21, 2024
Hi Violet,We're thrilled to hear that you found our hotel clean and our staff pleasant during your stay! Providing a comfortable and welcoming experience for our guests is our top priority. While we understand your amusement with the view, we apologize for any inconvenience it may have caused. Your feedback is valuable to us, and we appreciate your honesty. We're always looking for ways to improve, so please feel free to share any further thoughts or suggestions you may have. We hope to have the opportunity to welcome you back for an even better experience in the future!Best regards,BW Red Coach InnCustomer Care Team

6/10 Okay

Amanda

Stayed 2 nights in Feb 2024
Response from Customer Care Team on Mar 21, 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

David, Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot for the area , You’d be surprised how clean it is “ON” the property !!
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 19, 2024
Dear Guest,We're thrilled to hear that you found our hotel to be a nice spot in the area and that you were pleasantly surprised by how clean the property is! Maintaining a clean and inviting environment is a top priority for us, and we're delighted that it met your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back for another wonderful stay in the future!Best regards,BW Red Coach InnCustomer Care Team

6/10 Okay

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 13, 2024
Hi william,Thank you for taking the time to leave us your feedback about your recent stay at our hotel. While we are glad to see that you rated us 3 out of 5 stars, we would like to apologize for any areas where we fell short of your expectations. If you have any specific feedback about what we could have done better, we would appreciate hearing it so that we can improve and provide a better experience for future guests. We hope that you will give us another chance to exceed your expectations on your next visit. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Best regards,BW Red Coach InnCustomer Care Team

8/10 Good

Sudivyadeep

Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 31, 2024
Hi Sudivyadeep,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best regards,BW Red Coach InnCustomer Care Team

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Customer Care Team on Jan 24, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Scott, Alto

Travelled with family
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 24, 2024
Dear Guest,Ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best regards,BW Red Coach InnCustomer Care Team

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That area of the city is crowded and the noise was mostly from sirens doing their jobs.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 19, 2024
Hi Jennifer,Thank you for sharing your experience with us. We appreciate your understanding regarding the noise in the area, particularly from sirens. While we strive to provide a comfortable environment for our guests, external factors such as city noise can be challenging to control. We're glad to hear that you were understanding of the circumstances. If there's anything specific you believe we could improve upon or if you have additional feedback, please feel free to let us know. We value your patronage and hope to welcome you back for another stay in the future.Best regards,BW Red Coach InnCustomer Care Team

2/10 Terrible

Louie

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 10, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Gloria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Care Team on Jan 9, 2024
Hi Gloria,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best regards,BW Red Coach InnCustomer Care Team

10/10 Excellent

Sireesha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in the downtown. Highly recommend.
We really loved the stay. Pros: Breakfast Staff Rooms Cons: Nothing :) Everything went well and this will be our 1st option in future.
Stayed 3 nights in Dec 2023
Response from Customer Care Team on Jan 3, 2024
Dear Sireesha, thank you for sharing your positive feedback with us! We're delighted to hear that you loved your stay and found our breakfast, staff, and rooms to your liking. It's wonderful to know that everything went well for you. We look forward to being your 1st option for future stays!Best regards,BW Red Coach InnCustomer Care Team

8/10 Good

Kevin, Sonoma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the great American music hall.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 19, 2023
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that our proximity to the Great American Music Hall added value to your experience. Your satisfaction is our top priority. In addressing your concerns, we apologize for any inconvenience you may have encountered during your stay. We'll be sure to review our current practices to enhance the overall guest experience. Additionally, we appreciate your input and will explore options to further improve our services. We look forward to the opportunity to welcome you back and provide an even more enjoyable stay in the future.Best regards,BW Red Coach InnCustomer Care Team

8/10 Good

Daniel

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 15, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

chase

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok area
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 14, 2023
Hi chase,Thank you for your brief feedback. We hope your stay in the area met your expectations. If there are specific aspects you'd like to share or if there's anything we can do to enhance your experience in the future, please feel free to let us know. We appreciate your input and look forward to the opportunity to welcome you back for an even more enjoyable stay.Best regards,BW Red Coach InnCustomer Care Team

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 12, 2023
Dear Anthony,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Best regards,BW Red Coach InnCustomer Care Team

8/10 Good

Brent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I don't often write reviews, and admittedly only write negative ones, but I'm making an exception in this case. I liked this hotel. The room was clean, and spacious, and the front desk staff was always nice and helpful. I'll give the breakfast five stars for free breakfasts. I know there are a lot of negative reviews about the homeless people on the streets, and there certainly are, but walking to restaurants, I was never bothered for handouts or anything else. I hate to waste food, so I carried my leftover out and certainly always found a willing recipient. Would definitely stay here again. Can't beat the price, especially with the parking included.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Dec 14, 2023
Hi Brent,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Best regards,BW Red Coach InnCustomer Care Team

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Very helpful and pleasant. Could not sleep in the night because of the yelling and fighting sound outside the hotel. Very scared to walk around the area due to filthy and dangerous situations.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 17, 2023
Hi Alice,Thank you for acknowledging our exceptional staff; their dedication to guest satisfaction is paramount to us. We're sincerely sorry for the disturbance you encountered outside the hotel, affecting your sleep and sense of safety. Your feedback about the area's conditions is concerning and not reflective of the experience we aim to provide. We take guest safety seriously and are actively collaborating with local authorities to ensure a secure environment. Your comfort is our priority, and we hope to have the opportunity to offer you a much more pleasant and peaceful stay in the future.Best regards,BW Red Coach InnCustomer Care Team

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel but the city area is risky and noisy. But the service and hotel is pretty good.
Stayed 5 nights in Nov 2023
Response from Customer Care Team on Nov 15, 2023
Hi Jose,Thank you for sharing your thoughts on your recent stay with us. We're glad to hear that you found our hotel and services to your liking. We understand your concerns regarding the city area, and while we cannot directly influence the surroundings, we are continuously working on measures to enhance our guests' sense of security and tranquility during their stay. We'll explore additional options to mitigate noise disturbances and ensure a more serene environment for our guests. Your feedback is crucial, and we hope to have the opportunity to welcome you back for an even more enjoyable stay.Best regards,BW Red Coach InnCustomer Care Team

10/10 Excellent

CESAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 15, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Genesis

Stayed 4 nights in Nov 2023
Response from Customer Care Team on Nov 15, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here- staff nice, clean nice rooms for good price, and yummy free breakfast is a plus! I will definitely come back whenever I plan another overnight trip to SF.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 15, 2023
Hi Kelsey,That's fantastic to hear! We're thrilled you enjoyed your stay with us, especially the nice rooms, friendly staff, and the delicious complimentary breakfast. We can't wait to welcome you back on your next overnight trip to San FranciscoBest regards,BW Red Coach InnCustomer Care Team

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service
Not a fan of the area the hotel is in, but that's not really the hotel's fault. The room was nice, clean and comfortable. They even let us check in a bit early.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 15, 2023
Dear Angela,Thank you for your positive review. It's great to hear that despite the area not being to your liking, you found our room nice, clean, and comfortable during your stay. We're glad we could accommodate your early check-in request. Your comfort and satisfaction are important to us, and we appreciate your understanding about the location. If there's anything else we can do to enhance your experience in the future, please let us know. We hope to have the opportunity to welcome you back for another pleasant stay.Best regards,BW Red Coach InnCustomer Care Team

10/10 Excellent

Amine

Liked: Property conditions & facilities
Room was clean and good looking, staff was very friendly especially front desk and breakfast buffet ladies.
Stayed 4 nights in Nov 2023
Response from Customer Care Team on Nov 14, 2023
Hi Amine,Thank you for taking the time to share your thoughts on your recent stay at our hotel. We are thrilled to hear that you enjoyed the cleanliness and aesthetics of your room, as well as the friendly service provided by our front desk and breakfast buffet staff. It warms our hearts to know that our team's efforts to create a welcoming environment did not go unnoticed. We truly appreciate your feedback, as it helps us in our continuous efforts to enhance the guest experience. In light of your positive comments, we are exploring additional ways to elevate our service, and we look forward to the opportunity to welcome you back for another memorable stay. IBest regards,BW Red Coach InnCustomer Care Team

8/10 Good

charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in the hood
Would have given 5 stars but many " transients" right outside the hotel. It's s not the fault of the hotel, but location....... By the way, walked with my wife at night back to the hotel ( through transient territory". No one bothered us.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 6, 2023
Hi charles,We appreciate your feedback and understanding of the situation. While the presence of "transients" in the area is not within the hotel's control, we're pleased to hear that you and your wife felt safe walking back to the hotel at night without any issues. We strive to ensure our guests' safety and comfort as much as possible. Your feedback is valuable, and we look forward to providing you with a more enjoyable stay on your next visit. Best regards,BW Red Coach InnCustomer Care Team

10/10 Excellent

William

Stayed 1 night in Oct 2023
Response from Customer Care Team on Nov 15, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Christy, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Oct 2023
Response from Customer Care Team on Oct 26, 2023
Dear Guest,Thank you for your brief but positive feedback! We're glad to hear that our location is convenient for you. If you have any further comments or suggestions, please feel free to share them with us. We look forward to your next visit!Best regards,BW Red Coach InnCustomer Care Team

8/10 Good

Nikole

Stayed 2 nights in Oct 2023
Response from Customer Care Team on Nov 14, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Zoe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 12, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Siarah

Stayed 1 night in Oct 2023
Response from Customer Care Team on Nov 2, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Alan

Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 28, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Veronika A

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Loved free parking room was nice . There are a lot of homeless people around.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 10, 2023
Hi Veronika,We're delighted to hear that you enjoyed the free parking and found your room to be nice. However, we understand your concern about the presence of homeless individuals in the area. We take the safety and comfort of our guests seriously and will continue to work on providing a secure environment. Thank you for your feedback, and we hope you had an overall pleasant stay.Best regards,BW Red Coach InnCustomer Care Team