3/5 Okay
CC
Travelled with family
Sept 11, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property advertised a close up view and experience of the ocean. While that may be true for the property, the particular room we “booked” 2 month in advance, had no view of the ocean despite the description for the individual room. Unfortunately, our room had no real view of the ocean. We choose the hotel to be able to see the ocean from our room. We could not. At the time of check in, we again requested a view. No one followed up with us even after offering to pay an additional fee for an ocean view. We had paid in full already 2 months in advance. We soon realized the rooms were going for at least double what we paid 2 months ago and this comes down to greed versus honoring a commitment. They know at the time of check in, you are not going anywhere and in all likelihood you are stuck. We felt disappointed with our 2 day stay. It seems service organization forget that people spend money for a positive, pleasant experience. Regardless of the staff, how nice the room was, that pleasant mini-vacation is now tarnished. We requested a closing bill at check out and was told they would email the closing bill. Two days later we have not received a closing bill for any incidentals and parking. Also parking is $20 a night. Did not mind that because parking is a luxury at the beach. The inside of our room was nice and the staff pleasant. But the experience is still tarnished for greed.
CC
Stayed 2 nights in Sep 2022