1/5 Terrible
anthony WILLIAM
Travelled with partner
Oct. 11, 2021
Disliked: Staff & service, amenities, property conditions & facilities
My wife and I chose this property for our anniversary. As we drove up to valet, about 4 staff members were standing around while others were assisting guests with their luggage. We waited for valet to assist us with our vehicle, but instead were asked if we were guests and then told to move our car as valet was temporarily unavailable. An 8x10 sign obstructed by other vehicles and located at the entrance of the resort was not easily noticeable. Checking into the front desk, my wife and I asked if a bell hop could assist us with our luggage and the front desk said no, stating the bell hop was assisting other guests. No other option was provided for us. When we asked about valet, we were told it was unavailable and that there were a few weddings occurring on the property. So we parked our car far away at a golf course. Our room was a few doors down from the lobby. The entrance was through a patio door that faced the resort entrance. Black patio chairs, covered in spider webs and empty wine glasses highlighted our patio. As we entered the room, the white linen on a huge bed with a dimly lit room invited us in. And although I called ahead for champagne and chocolate to mark our special occasion, none of these items were present, but arrived 4 hours later. I also paid for an upgrade, but due to the weddings, could not be accommodated. The jacuzzi was cold. The food however was great and the bar staff and golf store attendant was friendly.
Stayed 1 night in Oct 2021