Ratings based on 1,113 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveller from Alberta, Canada
We arrived rather late in the evening. While registering for our room, I discovered that we were in a room on the third floor. I have difficulty climbing stairs and there is no elevator (my mistake in not asking about this). The front desk staff were wonderful and quickly found us a room on the main floor. The room was quite a ways from the lobby and we didn't have a car. We also had a fair amount of heavy luggage, so the staff quickly arranged for the golf cart to drive us and the luggage to the room.. Everyone we encountered was polite, friendly and very helpful. What a delightful experience.
for Everyoneby A verified traveller from los angeles
Great Experience- some opportunitiesPosted 17-Feb-2018
The staff was great. Very accommodating and welcoming. Room service was fantastic. Some areas of feedback would be in the areas of adhering to signage on the door to “ do not disturb.” The housekeeper walked in twice, only have knocked twice (maybe). Scared the heck of us. But it happened again. Which leads me to think the staff communicate is off at some point, rather a discontent on process management. Lastly, there was maintenance going on in our restroom, the ceiling had a big carving in the, what seemed like, dry wall; to add to the weird hole in the wall, it was chipping. But those would be my areas of feedback. Overall, great time. We walked in after a night of fun, staff was very excited to see we made it home safely, I felt that was awesome service.
by A verified traveller from hampton, va
An ok hotel by the airport.Posted 14-Feb-2018
Our hotel room was not located in the main building as I was expecting. Did not know that there was a second section not attached to the main building. Had to walk outside the main building then walk towards the back into a second building. Good thing it wasn’t raining. Also no elevator in the back building. Room was ok nothing great. Would prob not stay again.
for Everyoneby A verified traveller from houston, tx
Pros: Location and free airport shuttle.
Just stayed for one night. They offered a free airport shuttle. The driver wasn’t very friendly but the pick up was prompt and we got to the hotel quick. I grew up in San Diego so didn’t care much but I must say if that was my first California experience getting off the airplane from an exhausting flight, I would not have been pleased. The staff during check in was a great experience. The room was real nice with super comfortable beds. Being close to the water and all the attractions close by made it a great location. Impressive for a holiday inn.
for Everyoneby A verified traveller
Great location for travelersPosted 19-Jan-2018
Pros: The quality
Location: It has a great location for mission bay, shelter Island etc and downtown San Diego.
We drove into San Diego on I-8 and easy access to hotel. It was a stress free. We stayed in the main building. The room had a great view and was most comfortable. Clean. Very Nice. We also enjoyed the restaurant for breakfast. The best service for parking our car while we went on a cruise and used the shuttle. This made our vacation stress free and most enjoyable. We definitely would stay here again.
for Everyoneby A verified traveller from lake forest, ca
Nice hotel. E-Z Check in and great customer service.
for Everyoneby A verified traveller
Terrific service to and from airportPosted 3-Jan-2018
Checkin was easy and room was comfortable Airport service was very helpful
for Everyoneby A verified traveller from New York
Awesome Hotel!Posted 30-Dec-2017
HD Inn htotel is close to everything, the beach, entertainment, and nice restaurants. The staff was very cordial and very informative about all the hotel amenities!
for Everyoneby A verified traveller from ca
Clean hotel!!Posted 29-Dec-2017
Hotel very clean, staffs are nice, great location, lot of restaurants are near by, marina a few hundred feet away.
for Everyoneby A verified traveller from San Jose, CA
Great stay. Clean, comfortable, and quiet room. Great and polite staff.