Ratings based on 1,124 Verified Reviews

3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Visalia

Posted 24-Apr-2018
It was a nice room. Linens and pillows were really good. The only problem was the room was located at the end of hall next to a stairwell. We could hear the people going up or down with their suitcase wheels hitting each step. Also the toilet was constantly running. I would stay here again but I would call ahead to make sure I’m not at the end of the hallway.
3 out of 5
by A verified traveller

A clean place to sleep

Posted 5-Apr-2018
The executive suites are across the parking lot from the restaurant/bar and pool. Not sure what the price difference would’ve been for the standard room but my room was pretty average. It was clean and comfortable. I guess the ceiling was higher?
Comment from Hotel Management
6-Apr-2018 by rhinna, Hotel Management
We appreciate you taking the time to provide us with your feedback about your stay. I am glad that you find your room clean and comfortable. Thank you and looking forward to seeing you again soon. Sincerely, Rhinna Meyer
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice place

Posted 24-Mar-2018
The hotel location is nice on the bay but there are limited food options around the hotel. There is a nice coffee place (Better Buzz Coffee) about 4-5 blocks away but we were quickly bored with our food options after a 5 day stay. I can't speak about the restaurant on location since we never went there. The hotel is almost like a campus with multiple buildings. It's a well maintained hotel property with nice landscaping and very clean. All of the hotel staff were very friendly. The room we had (2 queen beds) was nice and clean. The bathroom/sink area was a little small for our family of 4 but nothing we couldn't handle. The beds are very comfortable.
Comment from Hotel Management
2-Apr-2018 by Char, Hotel Management
Dear Ryan, Thank you for staying with us! We're glad you enjoyed our location by the bay. I'm sorry you didn't find the many restaurants we have nearby within a 10 min walk. We do have restaurant lists at the Front Desk with most of your options, plus we are very proud of our own on-site restaurant. We hope you'll bring your family back again and let us tell you more about the area.
4 out of 5
by A verified traveller from Colorado

nice but...

Posted 24-Feb-2018
Pros: location.
Cons: free parking as it is never full anyways.
Location: Possibility to take nice walks around hotel grounds. A lot to see and do within 15 min of driving.
Nice and clean Hotel. A lot of extra expenses such as breakfast and parking on the premises are charged separately and quite expensive. The hotel is clean, the rooms are correct and the area is very pleasant.
4 out of 5
Recommended
for Everyone
by A verified traveller from Alberta, Canada

Posted 20-Feb-2018
We arrived rather late in the evening. While registering for our room, I discovered that we were in a room on the third floor. I have difficulty climbing stairs and there is no elevator (my mistake in not asking about this). The front desk staff were wonderful and quickly found us a room on the main floor. The room was quite a ways from the lobby and we didn't have a car. We also had a fair amount of heavy luggage, so the staff quickly arranged for the golf cart to drive us and the luggage to the room.. Everyone we encountered was polite, friendly and very helpful. What a delightful experience.
5 out of 5
Recommended
for Everyone
by A verified traveller from los angeles

Great Experience- some opportunities

Posted 17-Feb-2018
The staff was great. Very accommodating and welcoming. Room service was fantastic. Some areas of feedback would be in the areas of adhering to signage on the door to “ do not disturb.” The housekeeper walked in twice, only have knocked twice (maybe). Scared the heck of us. But it happened again. Which leads me to think the staff communicate is off at some point, rather a discontent on process management. Lastly, there was maintenance going on in our restroom, the ceiling had a big carving in the, what seemed like, dry wall; to add to the weird hole in the wall, it was chipping. But those would be my areas of feedback. Overall, great time. We walked in after a night of fun, staff was very excited to see we made it home safely, I felt that was awesome service.
3 out of 5
by A verified traveller from hampton, va

An ok hotel by the airport.

Posted 14-Feb-2018
Our hotel room was not located in the main building as I was expecting. Did not know that there was a second section not attached to the main building. Had to walk outside the main building then walk towards the back into a second building. Good thing it wasn’t raining. Also no elevator in the back building. Room was ok nothing great. Would prob not stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller from houston, tx

Posted 27-Jan-2018
Pros: Location and free airport shuttle.
Just stayed for one night. They offered a free airport shuttle. The driver wasn’t very friendly but the pick up was prompt and we got to the hotel quick. I grew up in San Diego so didn’t care much but I must say if that was my first California experience getting off the airplane from an exhausting flight, I would not have been pleased. The staff during check in was a great experience. The room was real nice with super comfortable beds. Being close to the water and all the attractions close by made it a great location. Impressive for a holiday inn.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 22-Jan-2018 on Hotels
5 out of 5
by A verified traveller

Beautiful hotel

Posted 19-Jan-2018 on Hotels
Its a beautiful hotel, great service, good food, relaxing hot tube. Thanks you for everything 😊