Ratings based on 1,080 Verified Reviews

3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from nee york

It’s more of a motel

Posted 9-Nov-2017
Weird. They don’t have room service after 8 pm and nobody answers the phone. Suddenly at 8 in the morning two cleaners started knocking on the door asking if the room needed to be cleaned. I was like what?! They couldn’t understand English so I had a tough time. It’s a motel folks!
Comment from Hotel Management
14-Nov-2017 by rhinna, Hotel Management
Dear tsss: Thank you so much for letting us know of your experience. I do want to apologize that your sleep was interrupted by the housekeepers. I passed on your experience to our Housekeeping Manager so she can talk about it on their next staff meeting. Unfortunately we do stop our room service at 8pm but we have our Bayside Bar open until 11:00pm and will serve food until that time. The layout of the property is unique and so we have several buildings and we do offer different tiers of rates depending on the location. We hope that you will give us another opportunity when you return to San Diego. Sincerely, Rhinna B Meyer - Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Sep-2017
Staff was very helpful at check in. I couldn't manipulate the stairs I have trouble going up and down stairs and Jennifer was very kind enough to find a room that was near an elevator I thank her very much. It was a beautiful room
Comment from Hotel Management
18-Sep-2017 by Carissa, Hotel Management
Thank you so much for choosing to stay with us and for your review! I am so happy to hear Jennifer was able to find a room suitable for you and that you found it to be comfortable. We hope to see you again soon! Warmest Regards, Carissa Knapp | Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Bentonville, AR

Close to San Diego airport

Posted 11-Sep-2017
The front desk staff was amazing with accommodating my early arrival. I was in the older rooms on the first floor close to the pool. It was nice, but noisy during the day, as they were doing some remodeling/landscaping for 6 of my 7 days. I used Uber a lot, as I wanted to spend time on the actual beach. There is no beach around this hotel, just marina. Staff was incredible. Food was ok...large portions. If I stay again, I will ask for a newer room on the top floor...there are quite a few young children here. I was woken up at 12:30 am my first night with a child running and jumping in the room directly above me. Solana Beach and the kayak tour in La Jolla shores is a must!
4 out of 5
Recommended
for Everyone
by A verified traveller from surprise az

Nice hotel

Posted 5-Sep-2017
Nice hotel near the airport. It is clean,the staff it is amazing,I have a problem with the a/c and in 20 min I was move to another room.it is 3 buildings in the complex with different type of rooms,my room was a small room with nice balcony, they are having a nice restaurant and bar with a nice terrace. If you fiind a good deal it's worth it
Comment from Hotel Management
9-Sep-2017 by Carissa, Hotel Management
Hi Dan, I am thrilled to hear you found our Staff to be accommodating and helpful. I am sorry for the need to move rooms, but I am happy to hear the issue was resolved. It's also great to hear you enjoyed our restaurant and bar. We hope to host your stay again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Last minute hotel

Posted 4-Sep-2017
The staff was excellent, room was clean but when we entered the room it had a musty smell due to the air being turned off. Looking at the buildings I think we were in the old portion of the hotel, didn't seem to be the same quality as the other rooms. Room was not huge but was comfortable, unfortunately three was no way to getting ready in the bathroom without the lights effecting others in bed.
Comment from Hotel Management
9-Sep-2017 by Carissa, Hotel Management
Hi Kristy, Thanks so much for leaving your feedback and for choosing to stay with us! I am sorry to hear the lighting wasnt suitable for your room, but I am glad to hear your room was comfortable. It would be an honor to host your stay again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from New Mexico

Posted 24-Aug-2017
The pics shown were not exactly what you get. But it was comfortable!
Comment from Hotel Management
25-Aug-2017 by Carissa, Hotel Management
Hi Liz, Thank you for your feedback! I am so happy to hear your stay was comfortable. We will be reviewing our photos to ensure the most up to date photos are shown. We hope to host your stay again soon. Warmest Regards, Carissa Knapp | Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from los angeles

Posted 23-Aug-2017
Great room great amenities close to all attractions
5 out of 5
by Patricia

Posted 22-Aug-2017 on Hotels
Nino at the front desk was so attentive and polite! Loved my check-in process!
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 22-Aug-2017 on Hotels
5 out of 5
by John

This traveller left a rating score only Posted 21-Aug-2017 on Hotels