All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you so much for taking the time to leave us such a wonderful review. We value your feedback as it helps us to ensure we are providing the absolute best service possible. We are so happy to hear you enjoyed your stay and I am pleased to hear I was able to leave a lasting impression. We hope to see you again in the future!
Typical of Hampton: clean, spacious, and a comfortable bed. What stood out this time was the front desk attendant, Diego, who checked us in. He was very courteous, professional, and seemed genuinely interested in ensuring we had a pleasant stay. What a great start to our stay at Hampton Poway!
Mary
Stayed 1 night in May 2024
Response from Monica on May 7, 2024
Thank you so much for taking the time to leave us such a wonderful review. We value your feedback as it helps us to ensure we are providing the absolute best service possible. We are so happy to hear you enjoyed your stay and that Diego was a big part of that. Thank you for staying with us and we hope to host you again in the future!
Staff was helpful and detective. Breakfast was great.
charisse
Stayed 2 nights in Apr 2024
Response from Monica on May 4, 2024
Thank you so much for taking the time to leave us a review. We appreciate your feedback as it helps us to ensure we are providing the best service possible. We are so happy to hear that you enjoyed your stay with us and hope to see you again in the future!
Thank you so much for taking the time to leave us a review. We appreciate the feedback as it helps us to improve where needed. Thank you for staying with us and we hope to host you again in the future!
8/10 Good
Donald
Apr 18, 2024
Donald
Stayed 2 nights in Apr 2024
Response from Monica on Apr 21, 2024
Thank you so much for taking the time to leave us a review. We appreciate the feedback as it helps us to improve where needed. Thank you for staying with us and we hope to host you again in the future!
Thank you so much for taking the time to leave us a wonderful review! We appreciate the feedback as it helps to ensure we are providing the best service possible. We are so happy you enjoyed your stay with us and can't wait to host you again in the future!
Very comfortable and the front desk staff were very welcoming and helpful.
Margaret
Stayed 1 night in Apr 2024
Response from Monica on Apr 7, 2024
Thank you so much for taking the time to leave us such a great review. We appreciate your feedback as it helps us to ensure we provide the best possible service. We're so happy you enjoyed your stay with us and can't wait to host you again in the future!
Very clean and nice staff knowledgeable about the surrounding area
Darlene
Stayed 1 night in Mar 2024
Response from Monica on Apr 4, 2024
Thank you so much for taking the time to leave us a fantastic review! We appreciate your feedback as it helps us to ensure we are providing the best service possible. We are so happy you enjoyed your stay and can't wait to host you again in the future!
6/10 Okay
Guwei
Apr 2, 2024
Guwei
Stayed 1 night in Apr 2024
Response from Ivan. on Apr 29, 2024
Thank you for reviewing your stay. Please accept my apologies for the inconveniences experienced. If you would like to share further feedback, please feel free to contact me directly at the hotel. Thank you for staying with us!
Thank you for taking the time to leave us a review. We value your feedback as it helps us to ensure we are providing the best service possible. I'm sorry you were unhappy with having to pay for parking but am glad it did not affect your overall score. We will let upper management know about the parking complaint. Thank you for staying with us and we hope to host you again in the future!
Very decent hotel. We would stay there again when we’re in the area.
Sonja
Stayed 1 night in Mar 2024
Response from Monica on Apr 1, 2024
Thank you so much for taking the time to leave us such a great review! We appreciate your feedback as it helps us to ensure we are providing the best service possible. We are so happy you enjoyed your stay and can't wait to host you again in the future!
Thank you so much for taking the time to leave us such an amazing review! We appreciate your feedback as it helps us to ensure excellent customer service. We are so happy to hear you enjoyed your stay with us and we hope to see you again in the future!
Great stay! Would definitely stay again. Clean and friendly
Troy
Stayed 1 night in Feb 2024
Response from Monica on Mar 31, 2024
Thank you so much for taking the time to leave us such an amazing review! We appreciate your feedback as it helps us to ensure excellent customer service. We are so happy to hear you enjoyed your stay with us and we can't wait to host you again in the future!
Thank you so much for taking the time to leave us such an amazing review! We appreciate your feedback as it helps us to ensure excellent customer service. We are so happy to hear you enjoyed your stay with us and we hope to see you again in the future!
Thank you so much for taking the time to leave us such a great review. We value your feedback so much since it helps us to ensure we provide the best service possible. We are so happy you enjoyed your stay with us and can't wait to see you again in the future!
10/10 Excellent
Kimberlee
Travelled with group
Mar 10, 2024
Excellent property and service
Kimberlee
Stayed 1 night in Mar 2024
Response from Monica on Mar 10, 2024
Thank you so much for taking the time to leave us such an amazing review! We appreciate the feedback as it helps us ensure the best possible service. We hope you enjoy the conference tomorrow and get to host you again in the future!
I have stayed at this place a few times, I like everything, the only thing I would love to ask is, Can you add, Vanilla cream for the coffee please? Thanks
Gloria
Stayed 1 night in Mar 2024
Response from Monica on Apr 1, 2024
Thank you so much for taking the time to leave us such a great review! We appreciate your feedback as it helps us to ensure we provide the best service possible. We will pass along the request for vanilla creamer to our purchasing department. We are so happy you enjoy staying with us and look forward to hosting you again!
Thank you so much for taking the time to leave us such a great review! We appreciate the feedback as it helps us to ensure we are providing the best service possible. We hope to see you again in the future!
Thank you so much for taking the time to leave us an awesome review! We are so happy you enjoyed your stay with us and hope to see you again in the future!
In a business area, no nearby restaurants. Only negative.
Staff was great, got the exact room we needed, free ice cold bottles of water on checkin.
Offered late checkout at no charge.
Room was very clean,and the mattresses eere very comfortable.
Highly recommend
C
Stayed 1 night in Feb 2024
Response from Monica on Feb 27, 2024
Thank you so much for taking the time to write a review. We appreciate the feedback and are so happy you enjoyed your stay with us. We hope to see you again in the future!
Thank you so much for taking the time to leave us such an amazing review! We are so happy we could be a positive part of your trip. We hope to see you again in the future!
Thank you so much for taking the time to leave us a wonderful review! We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future!
Thank you so much for taking the time to leave us an amazing review. We're so happy you enjoyed your stay with us and we hope to see you again in the future!
Thank you so much for taking the time to leave an outstanding review! We appreciate the feedback and are so happy you enjoyed your stay. We hope to see you in the future!
10/10 Excellent
jill
Travelled with partner
Jan 4, 2024
Liked: Amenities
Dante was fast!! Much appreciated!!!
jill
Stayed 1 night in Jan 2024
Response from Ivan on Feb 9, 2024
Thank you so much for the top score and the candid words regarding Dante. I will be sure to commend his great work and share it with the rest of the team.We are delighted to know you had a great experience!
10/10 Excellent
Jean
Jan 2, 2024
Liked: Property conditions & facilities
Jean
Response from Ivan on Feb 9, 2024
Thank you so much for the top score. We are delighted to know that you enjoyed your stay!
6/10 Okay
Larmen
Dec 30, 2023
Larmen
Stayed 2 nights in Dec 2023
Response from Ivan on Feb 9, 2024
Thank you for taking the time to review your recent stay. We certainly pride ourselves on delivering a memorable experience to our guests and it appears we have some room for improvement. Please accept my apologies for the inconveniences experienced.
Thank you for taking the time to respond to review your recent stay. We certainly pride ourselves on delivering a memorable experience to our guests and we are happy to know you enjoyed your stay!
Thank you so much for taking the time to leave a review. We appreciate the feedback and are happy to hear you enjoyed your stay with us. We looking forward to welcoming you back in the future!
The only negative about this property is they offer free breakfast in the morning but the staff were not replenishing the food on the buffet when it was gone in a timely manner.
Pauline
Stayed 1 night in Dec 2023
Response from Ivan on Feb 9, 2024
Thank you for your top review and for grading us with a 5!I am very sorry about the experience you had with us at breakfast. I will be sure to look into this as we need to make sure we always have plenty of food during our entire breakfast times. Thank you so much for sharing your experience as it allows us to focus on delivering a much better service.
8/10 Good
Timothy James
Travelled with family
Dec 25, 2023
Liked: Cleanliness, staff & service
Clean and gets job done. Parking fee is ridiculous. Staff was very friendly.
Timothy James
Stayed 5 nights in Dec 2023
Response from Monica on Dec 26, 2023
Thank you so much for taking the time to leave us a review. We appreciate the feedback as it helps us to improve. We're so happy to hear despite the parking fee you still enjoyed your stay. Again, thank you for taking the time to leave a review and hope you have an amazing rest of 2023!
Thank you so much for your amazing review. We are delighted to know that you had a pleasant experience staying with us. We look forward to hosting you again in the future!
Thank you so much for your amazing review. We are delighted to know that you had a pleasant experience staying with us. We look forward to hosting you again in the future!
Thank you so much for your great review. We are delighted to know that you had a pleasant experience staying with us. We look forward to hosting you again in the future!
Thank you so much for your great review. We are delighted to know that you had a pleasant experience because of our staff! We look forward to hosting you again in the future!
I was not happy that they charged 10 dollars for parking. The hotel is located in a comercial district and plently of parking in Poway CA. No one charges for parking in this area. Its just a way to get more money.
Eric
Stayed 2 nights in Dec 2023
Response from Monica on Dec 9, 2023
Thank you for taking the time to leave us a review as it helps us to improve things for any future stays. I apologize that you are upset about the parking fee. We try to make sure it is clearly stated on all booking sites, so you know what to expect. We charge this small fee to offset the upkeep of the parking lot to insure it is pleasant looking. Thank you for staying with us and taking the time to give us feedback.
Thank you so much for your good review. Please don't hesitate to reach out to let us know how we could have made your stay a 10 out of 10. We hope to see you again in the future!
Thank you so much for your great review. We are delighted to know that you had a pleasant experience because of our staff! We look forward to hosting you again in the future!
Nice clean room but a/c was making a sound. Front desk staff nicely moved us to different room, said parking fees would be comped, which was nice but I didn’t know there was a parking fee. Then, at checkout, fees weren’t comped so that didn’t set well. Overall, it’s a clean, friendly hotel and I recommend it. Breakfast is nice, too.
Verified traveller
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 21, 2023
Thank you for reviewing your stay in a positive way despite the issues that occurred. Please accept my apologies for any inconvenience experienced. We would love to know what can be done to improve our service, so please feel free to contact me directly at the hotel to share more in-depth information about your stay! Thank you very much for staying with us.
Thank you for choosing our hotel! We greatly appreciate you staying with us and leaving a very positive review. We look forward to hosting you again in the future!
Professional, friendly staff. We look forward to visiting again.
Harold
Stayed 1 night in Nov 2023
Response from Monica on Nov 15, 2023
Thank you so much for your great review. We are delighted to know that you had a pleasant experience because of our staff! We look forward to hosting you again in the future!
Thank you for choosing our hotel! We greatly appreciate you staying with us and leaving a very positive review. We look forward to hosting you again in the future!
Thank you for taking the time to review your recent stay. We certainly pride ourselves on delivering a memorable experience to our guests and we are happy to know you enjoyed your stay!
Dear Margaret, I am very happy to see that you had a great stay! Thank you so much for staying with us and taking the time to send this very candid review.
The employee at the reception ( check in) was really nice with all clients :-)
Isabelle
Stayed 1 night in Oct 2023
Response from Ivan on Oct 20, 2023
Hi Isabelle, Thank you so much for staying with and leaving such a nice review. I am glad to know that Monica was very nice to all clients while you were checking in! Your feedback is very appreciated.