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Reviews of Clarion Pointe El Cajon San Diego East

3 out of 5
Clarion Pointe El Cajon San Diego East
855 Sandalwood Drive, El Cajon, CA

Reviews

6.6
Rating 10 - Excellent. 185 out of 835 reviews" "
Rating 8 - Good. 223 out of 835 reviews" "
Rating 6 - Okay. 185 out of 835 reviews" "
Rating 4 - Poor. 118 out of 835 reviews" "
Rating 2 - Terrible. 124 out of 835 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Kimberly

Travelled with family
Disliked: Amenities, property conditions & facilities
Our key cards continuously didn’t work. We had to have them reset at least 4 times. No pillows on one bed and they told us to sleep without them until I suggested they take some from an unused room. Not enough towels and they wouldn’t give us clean towels unless we traded the dirty ones. AC wasn’t working either.
Stayed 3 nights in Apr 2024
Response from Adriel M. General Manager on Apr 23, 2024
I apologize that your experience was not ideal, I will be reaching out to hear about your ordeal first hand.Thank you

6/10 Okay

Colleen

Travelled with partner
Liked: Staff & service
Room was clean and comfortable. Hotel exterior needs updating.
Stayed 2 nights in Apr 2024
Response from Adriel M. General Manager on Apr 19, 2024
Thank you for staying with us!

4/10 Poor

Mike

Travelled with partner
Disliked: Property conditions & facilities
The heat in the room did not work and the blanket on the bed was too light. The room had a lingering smell of cigarettes even though it was a non-smoking room. Plus my wife felt that the bathroom had a smell of sewage. The ‘free’ breakfast was lacking-Old fruit, just some bread and a small amount of cereal. Both of the coffee machines were broken. Be aware the the photo of the room looks much better than the actual room that we had.
Stayed 1 night in Mar 2024

10/10 Excellent

Ana

Stayed 1 night in Feb 2024
Response from Adriel M. General Manager on Apr 19, 2024
Thank you for staying with us!

8/10 Good

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Katherine G.

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Nov 2023
Response from Adriel M. -General Manager on Nov 29, 2023
Thank you so much for staying with us! We're so happy you enjoyed your stay.Please come again soon!

4/10 Poor

Blanca

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
shady place
there were people hanging out outside at night. There was no breakfast in the morning because they had ran out of stuff.
Stayed 2 nights in Oct 2023

2/10 Terrible

Nadine

Stayed 2 nights in Oct 2023

4/10 Poor

Megan

Disliked: Cleanliness, property conditions & facilities
The neighborhood is very sketchy with strange people wandering around. Granted the hotel office staff called the police to sort out the vagrants. The rooms seemed updated and clean but the hotel exterior was very dirty and dated. The other clients were also sketchy. I would definitely not stay there again.
Stayed 1 night in Nov 2023

2/10 Terrible

Vera-Ellen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Blake

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled like cigarettes and felt like a tweaker fort.
Stayed 1 night in Sep 2023

6/10 Okay

Isabel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It is a motel, and you get what you pay for. That particular trip I arrived at 9:30 pm, and was checked into the wrong room from the key I was given and the room I was led to, so that come 11pm, two guys are trying to get into my room with the help of the front desk. Very frightening, let alone inconvenient. I had to show my ID and work it out when I should have been sleeping for a long business day.
Stayed 1 night in Sep 2023

2/10 Terrible

Ken

Stayed 1 night in Sep 2023

10/10 Excellent

Tammy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Dionarda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building is old and furniture and linen looked and felt old☹️☹️☹️
Stayed 1 night in Sep 2023

10/10 Excellent

shari

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
Friendliness and kindest group of people
Stayed 2 nights in Sep 2023

6/10 Okay

Dennis

Disliked: Property conditions & facilities
Lots of homeless type shady people hanging around the parking lot area mostly at night. Pool water was green. The room itself was satisfactory. Desk staff seemed understaffed as several times during my stay I couldn’t find anyone because they were doing something elsewhere on the property. When I did have contact with them they were friendly and helpful
Stayed 2 nights in Sep 2023

8/10 Good

Marissa

Stayed 2 nights in Sep 2023

2/10 Terrible

Shere

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. Instead of just telling us they didn’t have early check in, they had us waiting around in the sweltering heat. We got “hotel-fished”! This is MOTEL 6 painted a different color with a larger price tag! The room was DIRTY, towels had HAIR on them. FLIES were buzzing around in our room…I killed one but he had 2 brothers…smh. The bathroom floor FLOODED every time we took a shower. Our entire stay was HORRIBLE. Please just pay the extra money to stay at a nicer hotel. It’s not worth your peace of mind.
Stayed 1 night in Sep 2023

6/10 Okay

Stephen

Business traveller
Liked: Staff & service, room comfort
Stayed 9 nights in Aug 2023

4/10 Poor

PaTricia, Sun City

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The person who registered me was exceptional. The quality of the motel was awful. It needs renovations. The TV did not work nor did the internet. as a single woman I felt unsafe
Stayed 1 night in Aug 2023

2/10 Terrible

Kirsten

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff seems intent on drive down this hotel from a 1 star hotel to condemned hotel.
Stayed 9 nights in Jul 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like it it was pretty comfortable and elegant
Stayed 1 night in Aug 2023

6/10 Okay

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was sad
Stayed 1 night in Aug 2023

4/10 Poor

Diana

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is dirty, room was clean, they accommodate 28 day stays for locals that actually live there. People are selling drugs from the rooms. The room was supposed to have a fireplace, there was no fireplace, they listing said there was a pool, the pool can not be used as it was algae filled and green, the hot tub had no water in it. Completely false advertising. This hotel is not 3 stars. My wallet fell out of me bag in the elevator , and one of the tenants that lives at this property came in as I was leaving and stole all My money from the wallet. The best part of the room was the whirlpool hot tub, and the dennys across the way as their continental breakfasts was sub par, they did let me a check out late, as I had to work at 8 am and needed to come back to pick up my husband and our stuff.
Stayed 2 nights in Aug 2023
Response from Daniel M., Regional GM on Aug 7, 2023
First and foremost, I am sorry if we failed to meet your expectations. I want to address some comments in your review. We accommodate any paying guest who is respectful to our hotel for up to 28 days whether it be a long term guest, corporate guest, or construction worker. I assure you that we do not have people "living" at our property. I do understand your frustration about the pool though it was reopened after proper maintenance was done shortly after we temporarily closed it. As far as your wallet, we checked the security cameras and your wallet was NOT dropped in the elevator as you had originally thought. We are sorry you lost your wallet and we hope that you figure out where you actually lost it so maybe you can recover your items. We hope you allow us another chance in the future to serve you better.

10/10 Excellent

Katherine G.

Stayed 1 night in Jul 2023

6/10 Okay

Ana

Travelled with family
Liked: Staff & service
The property needed upgrades. Carpet was dirty.
Stayed 1 night in Jul 2023
Response from Daniel Moran, Regional General Manager on Aug 7, 2023
Thank you for your response. I would like to investigate your comments further, however, none of our rooms actually have carpet. If you want to provide some details, please feel free to contact the hotel.

2/10 Terrible

Laura

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Alex

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave me a room with no shower curtain, the front desk said it was because it's wheelchair accessible. When I finished showering the entire room was flooded with water. I went to the front desk lady & "best she could do was give me towels to clean it up"
Stayed 1 night in Jul 2023

10/10 Excellent

Patricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Met or exceeded my expectations.
Stayed 3 nights in Jun 2023

4/10 Poor

Luz

Liked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Christina

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
Veronica the housekeeper manger was one of the best, and was available when we need service. As for the front desk people not so friendly at all. Oh and another person who be acting like the security guy for the breakfast. Made me feel so uncomfortable! Other than that we liked the place, convenient with a lot of places. Will definitely be going back.
Stayed 2 nights in Jun 2023

2/10 Terrible

Sam

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I couldn't pay with cash AT ALL!! EVEN WITH A CARD ON FILE. MANAGEMENT NEEDS TO RETHINK THIS CHOICE, LOST PUT ON A MANY APROTUNITIES
Stayed 1 night in Jun 2023

2/10 Terrible

Jose

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The smell
Stayed 1 night in Jun 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positives: The front desk staff were wonderful. The room decor was nice. The bed was comfortable, and the in-room tv's are pretty big. The bathroom was really nice. Good temperature and water pressure from the shower/tub combo. Our tub had jacuzzi jets, which was really nice. And the mirror has a fogless portion which is really convenient. The hotel itself is next to a gas station and is across the street from a Starbucks. Negatives: I would not call the room "super-clean," but not "dirty" either. There were bits of fluff and stuff on the floor and bed, and the floors could probably use to be mopped. The wifi was unreliable, and some of the tv channels do not get consistent reception. The area itself is a little noisy at night. Overall: My significant other and I were pleased with our stay, especially for the price. We would definitely stay again. 8/10
Stayed 3 nights in May 2023

4/10 Poor

Brenda

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in May 2023

6/10 Okay

Monte

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was an average experience. Nothing fancy but clean and safe.
Stayed 3 nights in Apr 2023

4/10 Poor

Cecilia

Stayed 2 nights in Apr 2023

10/10 Excellent

Julia

Stayed 1 night in Apr 2023

4/10 Poor

Shachar

Travelled with family
Liked: Cleanliness
The room was nice except there was no door for the bathroom for some reason

4/10 Poor

Susan

Travelled with pets, Travelled with partner
The district manager on site was very rude. He was passing thru as I was presenting certification for my support service dog. He said since emotional support, it was just a pet. Guess I should have presented him with cancer scars to show him how much i need the emtional support. Desk staff was very couteous and embarrassed by his outburst.
Stayed 1 night in Mar 2023

10/10 Excellent

Melisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near the highway and a Starbucks. Outside was not as nice as in the room. Very friendly staff also very accommodating when we arrived early. I would stay there again.
Stayed 1 night in Apr 2023

4/10 Poor

Yvette, Benson

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtub had black mold on the grout, the toilet seat was broken and the floors were dirty. Also, the 2nd room I reserved for my mom wasn't ready until 9pm and it smelled terribly of cigarettes. The internet was not working in either of the rooms and when I told the manager, she told me it didn't reach all of the rooms. I feel like I spent more time in the office than I did in my room.
Stayed 2 nights in Mar 2023

6/10 Okay

mykel

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Craig, Pingree Grove

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, wet towel in the closet and dirt on the floor. They had 2 conditioners and no shampoo and no door for the bathroom. No tv either
Stayed 1 night in Feb 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
A very enjoyable experience
Stayed 1 night in Feb 2023

2/10 Terrible

Travis

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I wish I had spent a little more for a nice hotel
The room was dirty and smelly. The bed had a blood stain on the mattress. There were only two towels and when I asked for hand towels and washcloths all they had was 1 hand towel. The AC unit did not work. It was cold with no heat. The one positive comment I can make is that the attendant was nice and tried her best to help us but when she did not have the resources there was little she do.
Stayed 1 night in Feb 2023

6/10 Okay

Andrea

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
NA
Stayed 1 night in Feb 2023

10/10 Excellent

Robert, San Diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the freeway close to Dennys restaurant.
Stayed 1 night in Feb 2023