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Reviews of Hampton Inn San Diego-Downtown

2.5 out of 5
Hampton Inn San Diego-Downtown
San Diego, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 666 out of 1405 reviews" "
Rating 8 - Good. 356 out of 1405 reviews" "
Rating 6 - Okay. 203 out of 1405 reviews" "
Rating 4 - Poor. 101 out of 1405 reviews" "
Rating 2 - Terrible. 79 out of 1405 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tanner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice in a good area. Was under construction in some spots, but good overall.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Richel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Their properties in a great location, close to public transportation, however, if they put you in room numbers 25 to 45 be prepared to hear the trains coming and going all night the railroad tracks coming the guard rails going up and down the horns blowing. They should really try putting double pane windows in those rooms on that side of the building or providing the hotel guest with earplugs something because you’re gonna have a restless night Unfortunately. I’m sure the hotel guests On the other side of the facility did not have that issue. And had a great night sleep with no interruptions if I ever stay there again I will definitely request a different room number.
Stayed 1 night in May 2024

4/10 Poor

Pedro J.

Liked: Cleanliness
The parking is terrible. You have to pay $40 a night for tight parking spots. You pretty much have to have a compact vehicle. The front desk lies about room services.
Stayed 2 nights in May 2024

4/10 Poor

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Ordered food from room service that was provided from the property. The food took over two hours to receive after calling the establishment multiple times and being lied to. Employees of the hotel let the delivery drive come straight up to your room without approval from us. Delivery driver was very rude and cussed at us during the exchange. After the delivery drive finally left, we went down to speak with the employee at the front desk. Employee at the desk said it was property policy to allow delivers to rooms without approval. Very unsafe. Did not enjoy the stay and did not enjoy being confronted at my hotel room by a stranger at 11 pm.
Stayed 3 nights in May 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall great experience. I did not agree with the $40 a night parking fee.
Stayed 1 night in May 2024

8/10 Good

Alba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

armalinda

Liked: Cleanliness, property conditions & facilities
Close to our event
Stayed 1 night in May 2024
Response from Jack on May 27, 2024
Thank you!

2/10 Terrible

Reacy

Travelled with family
Liked: Staff & service
Disliked: Amenities
Booked a stay thinking the breakfast service would be the same as when we stayed back in October: hot food (eggs, sausage/bacon) and make-your-own waffles. The price wasn't worth it. $355 for one night, only to be served microwavable sandwiches and re-heatable waffles. This is not the Hilton experience I was expecting. I recommended the place to my family who were vacationing with me, which had them excited, especially for the breakfast service, but we were so disappointed. Check-in staff (the nice old guy) was good though.
Stayed 1 night in May 2024

10/10 Excellent

Sylvia M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Jack on May 25, 2024
Thank you!

6/10 Okay

Glenn

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The toilet doesn't flush properly.
Stayed 1 night in May 2024
Response from Jack on May 25, 2024
Our apologies, maintenance will look into that. Thank you!

8/10 Good

Glenn, Carp

Travelled with partner
Liked: Cleanliness, staff & service
Property is dated but clean. Staff friendly and helpful. Close to tourist attractions and numerous dining options
Stayed 2 nights in May 2024
Response from Jack on May 24, 2024
Thank you!

8/10 Good

Pamela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Location was convenient. Breakfast was OK.
Stayed 3 nights in May 2024
Response from Jack on May 22, 2024
Thank you!

10/10 Excellent

Miriam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to the pier
Stayed 1 night in Mar 2024
Response from Jack on May 22, 2024
Thank you!

10/10 Excellent

Cornelio, san mateo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Jack on May 22, 2024
Thank you!

6/10 Okay

Nathan

Business traveller
Liked: Cleanliness, staff & service, amenities
No issues, breakfast was fine but not amazing. Coffee was not good. Fine room, though, bed was just a little firm. Generally good affordable option with nothing special.
Stayed 3 nights in May 2024
Response from Jack on May 22, 2024
Thank you!

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the giants stadium. Clean and great, albeit expensive sandwiches
Stayed 1 night in May 2024
Response from Jack on May 17, 2024
Thank you!

10/10 Excellent

Carmen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to coffee shop
Stayed 1 night in May 2024
Response from Jack on May 16, 2024
Thank you!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jack on May 16, 2024
Thank you!

10/10 Excellent

XIANG

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and staff was very friendly.
Stayed 1 night in May 2024
Response from Jack on May 11, 2024
Thank you!

8/10 Good

Samantha

Liked: Staff & service, amenities, property conditions & facilities
Clean room and kind staff but breakfast could have been better
Stayed 3 nights in May 2024
Response from Jack on May 8, 2024
Thank you!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay downtown. Breakfast and a comfortable bed. Nice staff.
Stayed 1 night in May 2024
Response from fred gm on May 7, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Raymond

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I did realize my room was on the train track side until I went to bed at night. From 2:30am, every 30-40min it seemed... The train would roll through. You not only felt the trains rumble, and the trains horn, but you also got a solid 1-2minutes of the street barrier bell blaring. Sandwiching your head between two pillows did work, and when I finally called the front desk at 5:30am, the best they could do is move me to another room the following day...
Stayed 3 nights in May 2024
Response from fred gm on May 7, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Theresa

Stayed 2 nights in May 2024
Response from Jack on May 25, 2024
Thank you!

6/10 Okay

Rachel

Travelled with group
Liked: Staff & service
Sink was leaking and dripping all over the floor. Bed was average. Staff was friendly
Stayed 1 night in May 2024
Response from fred gm on May 7, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Poor

Julissa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from fred gm on May 7, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Marcia

Travelled with partner
Disliked: Property conditions & facilities
our least favorite hampton inn didnt' know about the breakfast situation no micro in room not enoigh lighting in room
Stayed 4 nights in Apr 2024
Response from fred gm on May 7, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Catherinex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from fred gm on May 7, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport close to waterfront and walking distance to little Italy. The morning breakfast warm your own breakfast sandwiches not my cup of tea. My hubby liked the zap your own sandwiches and toast your package waffle. The oranges and bananas were the only things fresh that I could eat. Boiled eggs were also packaged and was unable to eat rubbery. Room and bed was clean comfortable no smells. Not able to open windows in room for fresh air. Loud air conditioning cannot sleep with it on but able to keep room at comfort temp to night.
Stayed 3 nights in Apr 2024
Response from Jack on May 4, 2024
Our apologies, as our breakfast service has been limited during flooding repairs. We expect it to resume full service within a few more days. Thank you!

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was ok
Stayed 2 nights in Apr 2024
Response from Jack on May 2, 2024
Thank you!

2/10 Terrible

Rain

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty and smelled of urinearound the property. The price was way too high for what they offered and, to top it off, they had the nerve to charge for parking- $40.00. I knew I'd lose money if I left but oh well. I stayed at a much nicer hotel that didn't charge for parking, looked and smelled way better and had better amenities.
Stayed 2 nights in Apr 2024
Response from fred gm on May 3, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 Okay

Heather, Virginia Beach

Disliked: Property conditions & facilities
Very noisy area, trains through the night. Air conditioning in room not great, room was stuffy and muggy. Elevators very "jumpy."
Stayed 4 nights in Apr 2024
Response from fred gm on May 3, 2024
Thank you for the feeback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was in a very convenient location for sightseeing. it was very clean, quiet, and the staff were great. The only downside was the current renovation which made the continental breakfast options a little less than usual. Overall, I would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Jack on May 2, 2024
Thank you!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Clean and comfortable. Next to bay. Plenty of Restaraunts nearby. Staff was helpful. Downside had great view of brick wall outside window.
Stayed 2 nights in Apr 2024
Response from Jack on Apr 28, 2024
Thank you!

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay after going to the Phillies /Padres game before our flight the next morning
Stayed 1 night in Apr 2024
Response from Jack on Apr 28, 2024
Thank you!

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jack on Apr 28, 2024
Thank you!

2/10 Terrible

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Worst night ever! Room was too close to train/metro track and all night loud noise all night long! Impossible to sleep…
Stayed 1 night in Apr 2024
Response from fred gm on Apr 29, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Calvin, Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for walking to the cruise ship terminal and waterfront and also to the Little Italy area.
Stayed 1 night in Apr 2024
Response from Jack on Apr 27, 2024
Thank you!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of noise at night due to trains!
Stayed 5 nights in Apr 2024
Response from Jack on Apr 28, 2024
TY!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Apr 2024
Response from Jack on Apr 25, 2024
Thank you!

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Jack on Apr 24, 2024
Thank you!

8/10 Good

Kevin, Waltham

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Jack on Apr 24, 2024
Thank you!

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great
Stayed 1 night in Apr 2024
Response from Jack on Apr 24, 2024
Thank you!

8/10 Good

Kerry

Stayed 1 night in Apr 2024
Response from Jack on May 12, 2024
Thank you!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from fred gm on Apr 22, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Alejandra, Chicago

Stayed 5 nights in Apr 2024
Response from Jack on May 10, 2024
Thank you!

10/10 Excellent

Nayely

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location! It was nice and quiet didn’t even noticed the train station was nearby.
Stayed 1 night in Apr 2024
Response from Jack on Apr 20, 2024
Thank you!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, walking distance to cruise ship terminal (10 minutes with luggage).
Stayed 1 night in Apr 2024
Response from Jack on Apr 21, 2024
Thank you!

10/10 Excellent

HAFIZ

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay. Room and bathroom were very clean! Very close to the water!
Stayed 3 nights in Apr 2024
Response from Jack on Apr 19, 2024
Thank you!

8/10 Good

Ming

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to the airport and within walking distance to downtown
Stayed 1 night in Apr 2024
Response from Jack on Apr 17, 2024
Thank you!