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Reviews of Hampton Inn San Diego-Downtown

2.5 out of 5
Hampton Inn San Diego-Downtown
San Diego, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 654 out of 1384 reviews" "
Rating 8 - Good. 349 out of 1384 reviews" "
Rating 6 - Okay. 203 out of 1384 reviews" "
Rating 4 - Poor. 98 out of 1384 reviews" "
Rating 2 - Terrible. 80 out of 1384 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

XIANG

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and staff was very friendly.
Stayed 1 night in May 2024
Response from Jack on May 11, 2024
Thank you!

8/10 Good

Samantha

Liked: Staff & service, amenities, property conditions & facilities
Clean room and kind staff but breakfast could have been better
Stayed 3 nights in May 2024
Response from Jack on May 8, 2024
Thank you!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay downtown. Breakfast and a comfortable bed. Nice staff.
Stayed 1 night in May 2024
Response from fred gm on May 7, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Raymond

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I did realize my room was on the train track side until I went to bed at night. From 2:30am, every 30-40min it seemed... The train would roll through. You not only felt the trains rumble, and the trains horn, but you also got a solid 1-2minutes of the street barrier bell blaring. Sandwiching your head between two pillows did work, and when I finally called the front desk at 5:30am, the best they could do is move me to another room the following day...
Stayed 3 nights in May 2024
Response from fred gm on May 7, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Rachel

Travelled with group
Liked: Staff & service
Sink was leaking and dripping all over the floor. Bed was average. Staff was friendly
Stayed 1 night in May 2024
Response from fred gm on May 7, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Poor

Julissa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from fred gm on May 7, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Marcia

Travelled with partner
Disliked: Property conditions & facilities
our least favorite hampton inn didnt' know about the breakfast situation no micro in room not enoigh lighting in room
Stayed 4 nights in Apr 2024
Response from fred gm on May 7, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Catherinex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from fred gm on May 7, 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport close to waterfront and walking distance to little Italy. The morning breakfast warm your own breakfast sandwiches not my cup of tea. My hubby liked the zap your own sandwiches and toast your package waffle. The oranges and bananas were the only things fresh that I could eat. Boiled eggs were also packaged and was unable to eat rubbery. Room and bed was clean comfortable no smells. Not able to open windows in room for fresh air. Loud air conditioning cannot sleep with it on but able to keep room at comfort temp to night.
Stayed 3 nights in Apr 2024
Response from Jack on May 4, 2024
Our apologies, as our breakfast service has been limited during flooding repairs. We expect it to resume full service within a few more days. Thank you!

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was ok
Stayed 2 nights in Apr 2024
Response from Jack on May 2, 2024
Thank you!

2/10 Terrible

Rain

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty and smelled of urinearound the property. The price was way too high for what they offered and, to top it off, they had the nerve to charge for parking- $40.00. I knew I'd lose money if I left but oh well. I stayed at a much nicer hotel that didn't charge for parking, looked and smelled way better and had better amenities.
Stayed 2 nights in Apr 2024
Response from fred gm on May 3, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

6/10 Okay

Heather, Virginia Beach

Disliked: Property conditions & facilities
Very noisy area, trains through the night. Air conditioning in room not great, room was stuffy and muggy. Elevators very "jumpy."
Stayed 4 nights in Apr 2024
Response from fred gm on May 3, 2024
Thank you for the feeback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was in a very convenient location for sightseeing. it was very clean, quiet, and the staff were great. The only downside was the current renovation which made the continental breakfast options a little less than usual. Overall, I would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Jack on May 2, 2024
Thank you!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Clean and comfortable. Next to bay. Plenty of Restaraunts nearby. Staff was helpful. Downside had great view of brick wall outside window.
Stayed 2 nights in Apr 2024
Response from Jack on Apr 28, 2024
Thank you!

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay after going to the Phillies /Padres game before our flight the next morning
Stayed 1 night in Apr 2024
Response from Jack on Apr 28, 2024
Thank you!

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jack on Apr 28, 2024
Thank you!

2/10 Terrible

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Worst night ever! Room was too close to train/metro track and all night loud noise all night long! Impossible to sleep…
Stayed 1 night in Apr 2024
Response from fred gm on Apr 29, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Calvin, Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for walking to the cruise ship terminal and waterfront and also to the Little Italy area.
Stayed 1 night in Apr 2024
Response from Jack on Apr 27, 2024
Thank you!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of noise at night due to trains!
Stayed 5 nights in Apr 2024
Response from Jack on Apr 28, 2024
TY!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Apr 2024
Response from Jack on Apr 25, 2024
Thank you!

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Jack on Apr 24, 2024
Thank you!

8/10 Good

Kevin, Waltham

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Jack on Apr 24, 2024
Thank you!

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great
Stayed 1 night in Apr 2024
Response from Jack on Apr 24, 2024
Thank you!

8/10 Good

Kerry

Stayed 1 night in Apr 2024
Response from Jack on May 12, 2024
Thank you!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from fred gm on Apr 22, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Alejandra, Chicago

Stayed 5 nights in Apr 2024
Response from Jack on May 10, 2024
Thank you!

10/10 Excellent

Nayely

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location! It was nice and quiet didn’t even noticed the train station was nearby.
Stayed 1 night in Apr 2024
Response from Jack on Apr 20, 2024
Thank you!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, walking distance to cruise ship terminal (10 minutes with luggage).
Stayed 1 night in Apr 2024
Response from Jack on Apr 21, 2024
Thank you!

10/10 Excellent

HAFIZ

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay. Room and bathroom were very clean! Very close to the water!
Stayed 3 nights in Apr 2024
Response from Jack on Apr 19, 2024
Thank you!

8/10 Good

Ming

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to the airport and within walking distance to downtown
Stayed 1 night in Apr 2024
Response from Jack on Apr 17, 2024
Thank you!

8/10 Good

Xiaoxu

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I just checked out my room a minute ago. Then, my kids told me that they want to go to bathroom. The staff told me the bathroom is not available.
Stayed 1 night in Apr 2024
Response from Jack on Apr 16, 2024
I am sorry to hear that; that may have been a temporary issue due to either maintenance or cleaning. Otherwise, thank you!

8/10 Good

Jonathan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be great when all the construction is done!
Stayed 4 nights in Apr 2024
Response from Jack on Apr 16, 2024
Thank you!

8/10 Good

Gregory

Travelled with family
Liked: Staff & service
Air didn’t work real good.
Stayed 3 nights in Apr 2024
Response from Jack on Apr 16, 2024
Our apologies for the inconvenience with your a/c; we will have maintenance take care of that. Otherwise, Thank you!

8/10 Good

Antonio

Travelled with family
Liked: Staff & service
Location is great, there’s a nice park right across and then the harbor after that. Behind is the trolley station to take you anywhere
Stayed 1 night in Apr 2024
Response from Jack on Apr 14, 2024
Thank you!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and breakfast was nice.
Stayed 2 nights in Apr 2024
Response from Jack on Apr 14, 2024
Thank you!

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our first impression was it was “ok”. We needed a place that was close to the airport and walking distance to the Passport Agency which was less than a 10 min walk. There was road work on a few streets but it wasn’t an issue. Good amount of food places around. The hotel did serve breakfast, for those that are up between 6-10am. The room had a comfy king bed, but the bathroom was my issue. I don’t know if they are all the same but we got one that was handicap accessible so, it was not relaxing at all, esp since the shower spray handle kept falling off the holder. There was hardly any hot water, also. I don’t know if we’ll return but if we do, I hope they do update their bathrooms.
Stayed 1 night in Apr 2024
Response from Jack on Apr 21, 2024
Thank you!

6/10 Okay

David

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon entering our bedroom there was literally blood residue on my bed’s pillow case. I took pictures, I can send you a copy if you’d like. It’s pretty gross and I was fairly disgusted. I’m sure this violates a health code of some type :(
Stayed 1 night in Apr 2024
Response from Jack on Apr 14, 2024
Our apologies, our staff works very hard to avoid these type of eventualities.

2/10 Terrible

Enrique

Stayed 1 night in Apr 2024
Response from fred gm on May 3, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Martha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went well .. however the breakfast was not very good It was crowded Not enough room to stand in line for the waffles The eggs were dried
Stayed 2 nights in Apr 2024
Response from Jack on Apr 11, 2024
Thank you!

6/10 Okay

Ana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Los elevadores no funcionan bien y la reparaciones hace ver el front desk
Stayed 3 nights in Mar 2024
Response from Jack on Apr 11, 2024
Our apologies about the elevators; we are working to fix that problem as quickly as possible. We look forward to having you with us again in the future!

2/10 Terrible

Fernando

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
For the price, this was a terrible choice. Lesson learned. 1 elevator working out of 3, elevator buttons taped up, construction ongoing in the lobby and rooms, loud and dirty in areas. Stay a little further away from the park for a better stay experience.
Stayed 2 nights in Apr 2024
Response from fred gm on Apr 8, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Amanda May

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again. Very close to where the cruise ships are and to the pier. There are some dining options close by as well.
Stayed 1 night in Mar 2024
Response from Jack on Apr 7, 2024
Thank you!

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, amenities
first time visitor; everything was satisfactory.
Stayed 1 night in Mar 2024
Response from fred gm on Apr 5, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from many attractions, wonderful restaurants are nearby
Stayed 6 nights in Mar 2024
Response from fred gm on Apr 5, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

William, CHINO HILLS

Travelled with family and small children
Liked: Cleanliness
There's a crossing signal behind the hotel and it constantly was sounding off. Registration driveway is small. When I checked in, they asked me if I was a Hilton Rewards member so I wouldn't pay the daily parking fee. I provided my info, and I was still charged the $40. I called back to dispute and spoke with a Miguel. He said that everyone must pay the parking fee and offered no correction other than "sorry". Well I won't be going back to this sorry a$$ hotel.
Stayed 1 night in Mar 2024
Response from fred gm on Apr 5, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 Terrible

Mellonie

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Front desk staff not honest about hotel policy
Stayed 2 nights in Apr 2024
Response from fred gm on Apr 5, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great area of San Diego. It’s Andy a couple of streets away from little Italy and a block away from the waterfront. The hotel is undergoing renovations, but it doesn’t really get in the way. The staff are friendly and the room was clean.
Stayed 2 nights in Apr 2024
Response from fred gm on Apr 5, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and fairly spacious. Staff was friendly for the most part. Biggest drawback is that the hotel is next to a train station and loud, noisy trains kept passing by every few minutes starting at 3:30 AM, keeping us up. Other than that, great location near waterfront park and restaurants within walking distance.
Stayed 1 night in Apr 2024
Response from fred gm on Apr 5, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Fernando, Granada Hills

Travelled with family
Liked: Amenities
Clean site and very good service.
Stayed 1 night in Apr 2024
Response from fred gm on Apr 5, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Priscilla

Stayed 1 night in Apr 2024
Response from Jack on Apr 24, 2024
Thank you!