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Reviews of Intercontinental San Antonio Riverwalk, an IHG Hotel

3.5 out of 5
Intercontinental San Antonio Riverwalk, an IHG Hotel
111 East Pecan Street, San Antonio, TX

Reviews

7.0

Good

Rating 10 - Excellent. 290 out of 1002 reviews" "
Rating 8 - Good. 267 out of 1002 reviews" "
Rating 6 - Okay. 197 out of 1002 reviews" "
Rating 4 - Poor. 140 out of 1002 reviews" "
Rating 2 - Terrible. 108 out of 1002 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

6/10 Okay

Harold

Stayed 2 nights in Feb 2021

2/10 Terrible

Verified traveller

Travelled with partner
We arrived at 11p from Detroit, Michigan. We got to the grounds of the hotel and it was CLOSED!! Totally shut down. We had no warning and Expedia never notified me. I had to scramble to find another hotel in the area. We ended up at the Hilton Garden near the Riverwalk. Which was closer to the Alamo and other attractions.
Stayed 3 nights in Jun 2021

6/10 Okay

Akeisha

Disliked: Cleanliness, staff & service, room comfort
When we checked in the room was not clean we made it. Open the door to find the previous people food and trash.
Stayed 2 nights in May 2021

6/10 Okay

Moniqua

Travelled with group
Liked: Cleanliness
Stayed 1 night in May 2021
Response from K. Michael on May 25, 2021
Thank you for your comments.

6/10 Okay

Nathan

Liked: Staff & service
Dirty.
The room had dirty socks, hair in restroom and on towels. Not pleased with cleanliness.
Stayed 2 nights in May 2021
Response from K. Michael on May 25, 2021
Thank you for your comments.

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
No ac
Ac was not working the time we stayed
Stayed 4 nights in May 2021
Response from K. Michael on May 25, 2021
Thank you for your comments.

8/10 Good

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from K. Michael on May 25, 2021
Thank you for your comments.

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Its not a 4 star hotel, I will give less stars. It wasn’t clean :( a lot of hairs and a used shower cap in the bath.
Stayed 1 night in May 2021
Response from K. Michael on May 25, 2021
Thank you for your comments.

4/10 Poor

Jonathan

Disliked: Cleanliness, staff & service, room comfort
Disappointing Stay
Upon arrival, we were informed that the Bar and Restaurant was closed, no mention of this before arrival. We could order food from stores around for delivery and pick up in the lobby. No cleaning services during our stay and if we required service we would have to leave the room for a minimum of 3 hours. No Valet parking, not a big deal but $24 a day self parking fee was a little surprising especially since it was very hiding in the other information about the hotel. Reqeusted a room with a walk in shower and we got a bathtub that was dirty, mildew on the tile and ceiling. The Bed and room were clean but old spring uncomfortable mattresses. Tried to get a Massage at the hotel, and our scheduled arranged massage no called no showed twice on us.
Stayed 3 nights in May 2021
Response from K. Michael on May 25, 2021
Thank you for your comments.

6/10 Okay

Verified traveller

Business traveller, Travelled with family
Disliked: Staff & service
Pick a better hotel in San Antonio
Hotel was completely empty and when I say empty, I mean no one was hardly there and the lobby/bottom floor was pretty much closed. Gift shop was closed and they only had breakfast on Sat/Sun and it was just grab and go store bought muffins. The $150 - $200 deposit hold on the room was ridiculous when most are $50. Very outdated, rooms were ehh for the price that was paid. Hotel is in a decent location, was able to walk to Riverwalk. The street level though is a little sketchy in places at certain times. I’d much rather stay at the other Wyndham Garden or just another hotel. I don’t recommend this one.
Stayed 3 nights in May 2021
Response from K. Michael on May 25, 2021
Thank you for your comments.

10/10 Excellent

Antiwan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Stay
Staff was friendly, my room was clean, and my stay was quiet.
Stayed 3 nights in May 2021
Response from K. Michael on May 25, 2021
Thank you for your comments.

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from K. Michael on May 25, 2021
Thank you for your comments.

6/10 Okay

Syed

Business traveller
Distasteful
Room was not ready up till 2.30 PM. I have to wait in the Lobby for one and half hour. No restaurant open in the premises for breakfast. I have to walk for half mile to have breakfast.
Stayed 1 night in May 2021
Response from Rick on May 25, 2021
Normal check in time is 3:pm

2/10 Terrible

Deshawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst 4 star hotel ever been too.
The trip was horrible doing the fact the hotel did not clean rooms until you check the out. I stayed there 4 days which is 3 nights. Nothing is open no breakfast was accommodated. No free parking even though there was nothing open. Rooms do not have refrigerator or microwave. No entertainment . No maps giving out to the people that stay there. Front end is rude. They charge you $25 per day to Park your car in the garage. They charge you $6 for a bottle of water. There are no staff no nothing all there is is front and they do not have valet parking. In the rooms are small. I felt like I was staying at a Motel 6
Stayed 1 night in May 2021
Response from K. Michael on May 25, 2021
Thank you for your comments.

8/10 Good

Verified traveller

Travelled with family
Disliked: Cleanliness
The staff is so friendly and helpful but the room was not clean, please focus on cleaning the rooms, the couch had too many spots, everything else is so good.
Stayed 2 nights in May 2021
Response from K. Michael on May 25, 2021
Thank you for your comments.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Worst hotel & service ever. Room was freezing cold night 1; scorching hot night 2; room wasn’t cleaned; & new room for night 3 wasn’t ready when I returned - at midnight; Staff did nothing to make it better - & took no responsibility. Zero customer service effort at the management level. Bar/restaurant/room service closed - & no note about that on Expedia. No fridge in room so no way to bring your own food. Lobby hasn’t been updated ever - vintage 1970s. Stay elsewhere. Anywhere else.
Stayed 3 nights in May 2021
Response from K. Michael on May 18, 2021
Thank you.

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Lobby was nice. Good location.
Stayed 1 night in May 2021
Response from K. Michael on May 17, 2021
Thank you

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place near River Walk and Alamo.
The staff was amazingly helpful, the room was very comfortable and quiet.
Stayed 1 night in May 2021
Response from K. Michael on May 17, 2021
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021
Response from K. Michael on May 25, 2021
Thank you for your comments.

6/10 Okay

DENNIS

Liked: Staff & service
Stayed 2 nights in May 2021
Response from K. Michel on May 14, 2021
Thank you for your feedback.

8/10 Good

MeMe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok. I was disappointed that the restaurant was closed so getting food if I didn’t feel like walking to the River Walk.
Stayed 3 nights in May 2021
Response from K. Michael on May 13, 2021
Thank you for your great response to our survey during your recent stay with us.

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff was nice. We stayed two days. Not once did housekeeping come during our stay. Terrible amenities for the price. If you want a mini fridge you have to ask for it. It does not come standard with the room. And essentially everything else comes with a fee as well. Which was very disappointing for the price we paid and that it’s a 4 star hotel. I expected so much more. But honestly, I’ve had better experiences at much cheaper 2 and 3 star hotels. We will not be returning.
Stayed 2 nights in May 2021
Response from K. Michael on May 11, 2021
Thank you for your feed back. Yes, our restaurant and additional amenities are either closed or limited due to Covid. We want to maintain the cleanest and healthiest environment possible based on our management, brand, and CDC requirements.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was nice and the hotel was pleasant and staff was nice.. didnt get housekeeping as much as i wouldve liked but due to covid it was understandable... would definitely stay again
Stayed 2 nights in May 2021
Response from K. Michael on May 11, 2021
Thank you for your great review of our hotel during your recent stay with us and thank you for understanding the current Covid restrictions in place for everyone's safety.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021
Response from K. Michael on May 10, 2021
We appreciate your feedback.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
I would say overall it was not a bad experience. However there were a few things that i believe can be improved upon. 1. Dont hide the deposit in fine print. I budgeted my trip based on the final price & what I thought parking would be and I had a huge shock when I realized I was charged a extra $100. 2. The person who checked me in failed to tell me where the big parking garage was, so I was left to push into a tiny spot in the old garage. The staff the next morning was much friendlier and helpful than the night shift staff. 3. The rooms are very dated, there's not even a fridge, for the price of the rooms, i expected it to be a little more modern. The wood was chipped, there were small stains on the ceiling of the bathroom. That being said, i wasn't totally displeased and the concierge made up for a lot of dissapointments with their friendliness. I might stay at the new condos next time.
Stayed 2 nights in May 2021
Response from K. Michael on May 10, 2021
We appreciate your feedback. Were you able to share your concerns while you were on property with one of our managers?

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Don’t waste your time or money here! You have to pay for small parking spaces & the parking garage does not have elevators, which we were not told about before hand. We had to walk down 4 stories with a baby & toddler. We were also not told that you would be charged for parking, the website said free parking. The extra small fridge was sitting on the floor with the microwave (that did not work) on top of it. the sheets had stains on them, so gross!! The pool was nice but you have to walk up stairs to get to it.
Stayed 2 nights in May 2021
Response from K. Michael on May 10, 2021
We appreciate your feedback. Were you able to share your concerns while you were on property with one of our managers?

8/10 Good

Macario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from K. Michael on May 10, 2021
Thank you for the great response to your recent stay with us.

4/10 Poor

Yvette

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Won’t return
The hotel staff was friendly but the room was dirty There was mold in the vents
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and great customer service :)
Stayed 2 nights in May 2021
Response from K. Michael on May 10, 2021
Thank you for the perfect response to your recent stay with us.

10/10 Excellent

Rossana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
great hotel to stay near the downtown.
Stayed 2 nights in May 2021
Response from K. Michael on May 10, 2021
Thank you for the perfect response to your recent stay with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wish the fountain outside was running.
Stayed 2 nights in May 2021
Response from K. Michael on May 10, 2021
Thank you for the great response to your recent stay with us.

4/10 Poor

margaret

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very Disappointed
Our first room was dirty, the sticker on the door was not sealed. As if someone enter the room, stains on the carpet, Urine on the base of toilet, crumbs on the floor, coffee splash on night stand, hair in shower. The Hotel clerk switch our room, which was great but still was dingy, more hair in shower. Very disappointed about the parking, you have no choice but to pay for park 26.99 for overnight parking. There is no other option for free parking. Suggest you should give free parking to Hotel guest, since your gift shop, and restaurant are closed.
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from K. Michael on May 13, 2021
Thank you for your great response to our survey during your recent stay with us.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
My overall stay was good. My only complain is that the bathroom was a little dirty.
Stayed 2 nights in Apr 2021
Response from Darlene A Guajardo on May 7, 2021
Thank you for your comments regarding your recent stay with us. I will definitely look into these items that you have noted, and make the appropriate corrections. We hope that you will give us another opportunity to be of service to you, and we want you to know that we appreciate your business! Best Regards

8/10 Good

Jesus

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from K. Michael on May 6, 2021
Thank you for your wonderful review of our hotel during your recent stay with us. We are truly grateful you selected our property for your San Antonio travel needs.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from K. Michael on May 17, 2021
Thank you

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Close to Riverwalk.
Stayed 1 night in May 2021
Response from K. Michael on May 7, 2021
Thank you for very much for the perfect rating of our hotel during your recent stay with us. We are truly grateful that you elected to stay with us, when we know you have other options.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from K. Michael on May 5, 2021
Thank you for your PERFECT review of our hotel during your most recent stay with us. We are truly grateful.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Whatever you do make sure you DO NOT STAY at this location! Extremely bad service, crew members are very rude, and they don't even have parking. They charge you parking per night but the parking garage is a block away and you park it yourself. On a very rainy weekend and with young children this is a huge inconvenience.
Stayed 2 nights in Apr 2021
Response from K. Michael on May 5, 2021
Hello, Yes our hotel does charge a daily parking fee, when compared to the market you would find this to be very reasonable for the downtown area. We have our very own parking garage with a private walk-way tunnel that provides shelter from all of the elements. We're sorry to hear you did not enjoy your stay, we hope to be able to offer all of our amenities in the near future.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from K. Michael on May 5, 2021
Thank you for your PERFECT review of our hotel during your most recent stay with us. We are truly grateful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021
Response from K. Michael on May 13, 2021
Thank you for your PERFECT response to our survey during your recent stay with us.

4/10 Poor

LeYonda

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a comfortable stay
The shower had hair on the walls. The beds were extememly uncomfortable and sounded like there eas paperbags stuffed.in them. Very noisy to lay on. There was no breakfast offered anywhere bear the hotel. There was a person there trying to see the Wyndham package not soemthing im interested in on a getaway.
Stayed 2 nights in Apr 2021
Response from K. Michael on May 5, 2021
Thank you for your feed back, we will use this information to ensure we are better in the future. Sadly, yes, we do have our restaurant closed and this is listed on all of our websites, due to Covid safety restrictions.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from K. Michael on May 5, 2021
Thank you for your PERFECT review of our hotel during your most recent stay with us. We are truly grateful.

8/10 Good

Jennifer

Liked: Cleanliness, room comfort
Nice for the price
Nice place to stay for a decent price. Only downside is the long walk from their parking lot to the lobby
Stayed 2 nights in Apr 2021
Response from K. Michael on May 5, 2021
Thank you for your GREAT review of our hotel during your most recent stay with us. We are truly grateful.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2021
Response from K. Michael on May 11, 2021
Thank you for a great response on your recent stay with us. We truly appreciate you as a guest of the hotel.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
A/C didn’t work in first room. Kitchen is under renovation.
Stayed 2 nights in Apr 2021
Response from K. Michael on Apr 30, 2021
Thank you for your comments. Yes, we are using this Covid-19 time period to improve our restaurant and kitchen areas for a better guest experience in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 2 nights in Apr 2021
Response from K. Michael on Apr 29, 2021
Thank you for your positive rating of our hotel while you were a recent guest with us.