All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 155 out of 418 reviews" "
10 - Excellent
155
Rating 8 - Good. 137 out of 418 reviews" "
8 - Good
137
Rating 6 - Okay. 53 out of 418 reviews" "
6 - Okay
53
Rating 4 - Poor. 32 out of 418 reviews" "
4 - Poor
32
Rating 2 - Terrible. 41 out of 418 reviews" "
2 - Terrible
41
8.0/10
Cleanliness
8.0/10
Staff & service
7.2/10
Amenities
7.8/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
2/10 Terrible
Jeremy
Travelled with family
Mar 20, 2024
Staff was very helpful but the room and restroom smelled, stains everywhere.
Jeremy
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 21, 2024
Hi Jeremy,We appreciate your acknowledgement of our helpful staff. However, we regret the issues you experienced with the room and restroom. Rest assured, we take your feedback seriously and will address these issues promptly to ensure a more pleasant experience for our future guests.
Overall we probably wiuld stay again in the future. Just not many breakfast options.
Itsela
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 19, 2024
Hi Itsela,Thank you for gracing us with your valued feedback. We are delighted to learn of your intention to consider another stay with us in the future. Your observations regarding breakfast options are duly noted, and we are committed to enhancing our culinary offerings to ensure a more diverse and satisfying dining experience for our valued guests.
Hi Angelica,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
Room is clean we were given extra towels and sheets for the pullout couch. The staff is great too! I would stay here again when visiting San Antonio.
Viola
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Hi Viola,It's great that you found the room clean and appreciated the extra towels and sheets for the pullout couch. We're also glad to hear that our staff provided great service. Thank you for your kind words, and we look forward to welcoming you back when you visit San Antonio again!
6/10 Okay
Juanita
Mar 7, 2024
Liked: Staff & service
Juanita
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Mar 9, 2024
Hi Juanita,We are glad to hear that you had a satisfactory experience with us. Please let us know how we can improve to earn a higher rating next time. We look forward to your next visit.
Hi Kimberly,It's wonderful to hear that you had such a positive experience during your stay with us! We're thrilled that you're considering coming back. Your satisfaction is our top priority, and we can't wait to have the opportunity to host you again.
Everything was clean and in working condition. No notable concerns to mention.
Andrea
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 30, 2024
Hi Andrea,I'm thrilled to hear that you had a great experience with our service and enjoyed your stay. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again.
10/10 Excellent
Margaret
Travelled with family, Travelled with family and small children, Business traveller
Hi Margaret,We appreciate your positive feedback and the excellent rating! It's great to know that you enjoyed your stay with us. We look forward to having you back soon for another enjoyable experience.
10/10 Excellent
Margaret
Dec 30, 2023
Margaret
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 20, 2024
Hi Margaret,We are delighted to receive your amazing 5-star rating. Your effort in providing a rating for your experience is highly appreciated. We look forward to serving you again on your next visit to the vicinity.
It was a clean hotel staff was courteous, room was clean, breakfast was ok
Jesus
Stayed 4 nights in Dec 2023
Response from Sophia CSR on Dec 22, 2023
Hi Jesus,We're delighted to have hosted your stay. Your opinion matters to us, and we're always striving to improve. If you have any suggestions on how we can enhance your experience, please share them with us. Your input is invaluable!
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
Good size clean room. Friendly staff. Convenient location.
Sarah
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 16, 2023
Hi Sarah,We would like to express our gratitude for your review. Our Team is always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon.
Hi Kathryn,Thank you for taking the time to rate your experience with us. We appreciate your feedback and are glad to know that you had a positive stay overall. If you have any specific suggestions or areas where you feel we can do better, please feel free to share them with us. We hope to have the pleasure of hosting you again in the future and earning an even higher rating from you.
10/10 Excellent
HUGO
Travelled with family, Travelled with family and small children
I had never stayed at this hotel i too was kind of skeptical and read the reveiws before booking and i was surprised with the service and cleanliness of the suites and their breakfast was good alot of variety very well maintained thanks to Joey made our stay comfortable for me and my family... will book here thru expedia if needed again ....
HUGO
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Dear Guest,Delighted to receive your gracious feedback! Your kind words fill us with immense joy and appreciation. We strive tirelessly to ensure that our services cater to your utmost satisfaction, and it brings us great pleasure to learn that you love the experience. Your encouraging endorsement is a testament to our dedicated efforts toward excellence. We eagerly await the privilege of serving you again soon!
10/10 Excellent
Adrianna
Travelled with family
Dec 9, 2023
Liked: Amenities
Adrianna
Stayed 2 nights in Dec 2023
Response from Neil on Dec 9, 2023
Hi Adrianna 5/5 rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.
8/10 Good
Ana
Dec 8, 2023
Ana
Response from Sophia CSR on Feb 8, 2024
Hi Ana,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.
4/10 Poor
Luis
Travelled with family
Dec 3, 2023
Liked: Cleanliness, staff & service, amenities
The room was in good conditions but the bathtub was in horrible it was clogged up whit hair and when we were taking a shower the water wouldn’t go down due to being clogged. When being done taking a shower the water will take at an hour to go down the drain, overall the hotel was nice.
Luis
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 7, 2023
Hi Luis,We are sorry for any inconvenience caused by the lack of cleanliness. Your feedback is valuable, and we take this matter seriously. Rest assured, we will address this issue immediately to ensure a more pleasant experience for our future guests.
Hi Jose,Receiving a 10-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.
Dear Guest,We're thrilled to hear you had a great experience with our staff and enjoyed our convenient location. Thank you for the kind words. We look forward to welcoming you back soon.
2/10 Terrible
Malick
Oct 18, 2023
Malick
Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 7, 2023
Hi Malick,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.
10/10 Excellent
Tess
Oct 6, 2023
Tess
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 8, 2023
Hi Tess,Thank you for sharing your positive feedback about your experience with us. We are delighted to hear that you had a wonderful time and are thrilled to receive such high praise from you. Knowing that we have exceeded your expectations and provided you with an exceptional experience is incredibly rewarding for us.
10/10 Excellent
Dominique
Oct 5, 2023
Dominique
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 7, 2023
Dear Guest,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!
Dear Guest,It's great to hear that you enjoyed your stay with us. Our priority is to ensure that our guests have a pleasant experience, and we're delighted to have met that objective.
San Antonio can be a tricky area, I guess most place can be in this day and age. I travel for work and always feel safe in this hotel. Easy interstate access. The staff is great.
Tess
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Oct 2, 2023
Hi Tess,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.
Hi Cindy,Thank you for your glowing recommendation! We're delighted to hear that you had an awesome stay with us. We look forward to welcoming you back in the future.
Hi Miriam,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.
It was a great stay. Staff is very nice and welcoming. Rooms are very clean. I highly recommend this place.
Cindy
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 6, 2023
Hi Cindy,We're delighted to hear that you had a great stay with us! Our friendly and welcoming staff, along with clean rooms, made your experience enjoyable. Thank you for your recommendation, and we look forward to welcoming you back in the future. Your satisfaction is our priority!
6/10 Okay
Hakim
Business traveller
Aug 29, 2023
Hakim
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 31, 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
8/10 Good
John
Aug 22, 2023
Liked: Staff & service
John
Stayed 6 nights in Aug 2023
Response from Sophia CSR on Aug 23, 2023
Hi John,We appreciate your kind rating and are glad to know that you had a positive stay overall. If you have any specific suggestions or areas where you feel we can do better, please feel free to share them with us. We hope to have the pleasure of hosting you again in the future and earning an even higher rating from you.
Didn't like that they take $200 deposit n it took a week to get back in my account.
valerie A
Stayed 2 nights in Aug 2023
Response from Sophia CSR on Aug 11, 2023
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.
6/10 Okay
Ana
Travelled with family
Aug 3, 2023
Liked: Staff & service
Customer Service was great,they were very kind.
Ana
Stayed 1 night in Jul 2023
Response from Sophia CSR on Aug 3, 2023
Hi Ana,Thank you for your feedback. We're pleased to hear that you appreciated our great customer service and the kindness of our staff. We always aim to provide the best experience for our guests, and your comments will help us improve further. Hope to have the opportunity to exceed your expectations in the future and earn a higher rating.
Comfortable and convenient for our weekend stay. Staff was helpful and eager to help.
Samantha
Stayed 2 nights in Jul 2023
Response from Sophia CSR on Aug 1, 2023
Hi Samantha,We're thrilled to know that you found your experience comfortable and convenient. Our dedicated staff takes pride in providing excellent service, and it's rewarding to hear that they were helpful and eager to assist you during your stay. We appreciate your feedback and hope to have the pleasure of welcoming you back in the near future for another enjoyable experience.
It was ok, the rooms smells very bad. The cleaning staff was not kind at all.
Vanessa
Stayed 5 nights in Jul 2023
Response from Sophia CSR on Sep 3, 2023
Hi Vanessa,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
6/10 Okay
Chris
Jun 25, 2023
Liked: Cleanliness, staff & service
Like staff, friendly and attentive. They responded quickly to our requests. Our room was spacious. Did not like, not enough area for the amount of chairs and not enough chairs for the amount of guests in the very small dinning room.
Chris
Stayed 3 nights in Jun 2023
Response from Sophia CSR on Jul 25, 2023
Hi Chris,Thank you for your kind feedback. We're delighted to hear that you enjoyed the friendly and attentive service from our staff and that they responded quickly to your requests. It's great to know that you found the room spacious and comfortable. However, we regret any inconvenience caused. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
Hi Cindy,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
10/10 Excellent
Alma L
May 22, 2023
Alma L
Stayed 1 night in May 2023
Response from Sophia CSR on Jul 25, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
Pros: Customer service was great! Breakfast was decent. The room size was surprisingly spacious. Cons: The area was a sketchy, the toilet in our room needed a lot more scrubbing inside of it. The beds were really uncomfortable. We saw a couple cockroaches in the halls. Don’t think I’ll stay here again. The pictures on here are not comparable to the real thing.
The elevator door got stuck on my way down to the lobby. I finally got it to open by hitting it with my whole body. After 5 minutes. Once I told the front desk lady, she didn’t believe me and stayed “the city just came to fix that last week”
I told her to let other customers know that it might not open for them because that was a scary experience. She wasn’t very nice.
Also the Expedia said there was a hot tub and there wasn’t one.
Taylor
Stayed 1 night in Apr 2023
2/10 Terrible
Basudev
Apr 2, 2023
Basudev
Stayed 1 night in Apr 2023
8/10 Good
Temickia L
Travelled with family, Travelled with family and small children
I was very disappointed with the stay. My bed sheets were dirty. The toilet and shower head look like they hadn't been cleaned. The amount of money that was charged for the night stay for the quality is deceiving.
Hi Jaime,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!