Ratings based on 938 Verified Reviews

3.9 out of 5
76% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Nov-2017
Pros: Had a nine hole min golf course, wonderful playground and gazebo in front of hotel and pool on backside. Breakfast was great.
Cons: Correct website description - there are not desks and chairs in every room. Notify guest and post in room, times for breakfast.
Only provided 1 facecloth, killed a large spider first night, came back next day still on rug, notified housekeeping and even left note of floor next to body - came back next day and spider still there. Floor lamp next to bed had human hair hanging from it - notified housekeeping and was still there when I checked out. Toilet paper on roll was not even 1/4 inch left - when replaced with new roll behind hanger - extra TP roll outlet was filthy. Front desk and maintenance crew were great, but housekeeping really needs to be stepped up. Also, traveling to family for Thanksgiving - I didn't need to be woken up by housekeeping starting to vacuum the halls at 8:30 am. I drove 4 hours in heavy traffic and needed to sleep a little longer.
4 out of 5
by A verified traveller

I’ll wait till the renovations are done

Posted 25-Nov-2017
Hotel is currently renovating. Too noisy till about 6 pm. Staff was friendly and helpful and room was clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller from Oklahoma City

Very nice hotel,close to attractions,kid friendly!

Posted 25-Oct-2017
Pros: Everything
Cons: Possibly new carpet,but what is there is serviceable.
Stayed for 4 nights,everything was very nice,staff went out of their way to assist in whatever you asked. Clean rooms,beds were comfy,TV new. Close to Sea World,River Walk,The Alamo,etc. Had a great time and was nice to come back to a cleaned room and made beds. Would definitely recommend. Breakfast was good too.
5 out of 5
by Linda

Posted 9-Sep-2017 on Hotels
the staff was friendly and the room was clean Good deal
5 out of 5
by Elizabeth

Emergency Stay

Posted 5-Sep-2017 on Hotels
I have stayed at your hotels various times i like the feel of clean and first impression of the clerk always is important so far very good.
4 out of 5
by Lance

This traveller left a rating score only Posted 3-Sep-2017 on Hotels
2 out of 5
by A verified traveller

Expected more since it had a lot of good reviews

Posted 21-Aug-2017 on Hotels
Stay in the first floor and all you hear at 6am was footsteps and someone passing the vacuum, not a comfortable stay
4 out of 5
by Karen

Hard to get back too

Posted 10-Aug-2017 on Hotels
The pool area was not kept clean. The area is on a one way loop and it it hard to get to anything. Be aware there is an additional cost for the golf and video games. Also the person at check in very unhelpful. Even laughed about no food in walking distance.
4 out of 5
by Carlos

Posted 8-Aug-2017 on Hotels
Enjoyed it.
4 out of 5
by Lissette

Posted 7-Aug-2017 on Hotels
We went to sea world for my sons bday. The hotel is in a great location. So much close by. My only complaint is that one night there was so much noise upstairs and it took hotel staff a while to stop it. It was hard to rest and we had to call twice. Other than that we enjoyed our stay.