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Reviews of Motel 6 San Antonio, TX - Airport

2 out of 5
Motel 6 San Antonio, TX - Airport
126 Kenley Pl, San Antonio, Tx 78232, San Antonio, TX

Reviews

6.2
Rating 10 - Excellent. 184 out of 817 reviews" "
Rating 8 - Good. 160 out of 817 reviews" "
Rating 6 - Okay. 155 out of 817 reviews" "
Rating 4 - Poor. 114 out of 817 reviews" "
Rating 2 - Terrible. 204 out of 817 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

michael

Liked: Cleanliness, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 22, 2024
Hi Michael,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Kelsa

Liked: Cleanliness, amenities, property conditions & facilities
I only stayed here one night, but overall the room was clean. However whenever I was about to climb into bed, I noticed a hair on the top blanket. The guy at the front wasn’t the friendliest but at least you were able to check in and get to your room. I probably won’t stay here again but it is a good place to stay if you are on a budget or were able to book it for free using your points like I did.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 22, 2024
Hi KelsaThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Rosio

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service! Will definitely be back!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 22, 2024
Hi Rosio,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

4/10 Poor

Vanessa

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 25, 2024
Hi Vanessa,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the fact that they’re not any microwaves in the room you have to go to the 1st floor to use one Other then that the stay was 10/10
Stayed 4 nights in Apr 2024
Response from Brand Experience Team on Apr 16, 2024
Hi Anna, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6

10/10 Excellent

Clementina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noce place not bad at all.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 16, 2024
Hi Clementina, Thank you for the perfect rating!Natalie #Team6

10/10 Excellent

TyAnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 12, 2024
Hi TyAnna,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Billy J Holt

Stayed 1 night in Mar 2024

10/10 Excellent

Rosio

Stayed 1 night in Mar 2024

2/10 Terrible

Johnny

TV was stuck in emergency alert mode the entire time period I called them from the room phone and they said they were busy at the moment and offered to give me a discount.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 25, 2024
Hi Johnny,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. Lilith#Team6

6/10 Okay

Jeremiah

Disliked: Amenities
ok
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 25, 2024
Hi Jeremiah,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Crystal

The need better communication services at front desk. I couldn’t hear the man in the glass box
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 26, 2024
Hi Crystal, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

10/10 Excellent

Octavio

Stayed 2 nights in Feb 2024

2/10 Terrible

Luis

Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 20, 2024
Hi Luis,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Aaron

Stayed 1 night in Feb 2024
Response from Sally on Mar 21, 2024
Thank for your stay

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Perfecto
Stayed 1 night in Feb 2024
Response from Nancy Y. on Feb 13, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

William

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 5, 2024
Hi William,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 Good

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Van

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Rajsheem

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is horrendous and so is the staff. Room 224 has roaches. Make sure you tell them before check in. Look at room nene check on. Idk how. Because once you check in. You will not get refund.
Stayed 2 nights in Dec 2023
Response from Nancy Y. on Jan 16, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

Natalie

Was nice not that bad just a few detail cleaning and excellent
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hey Natalie, thanks for taking time to share your review. We appreciate your support.Lilith#Team6

8/10 Good

Christian

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Tony

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Wesley

Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t let me get a room without paying 50 dollar cash deposit. When I said it didn’t say that and I don’t carry cash they wouldn’t let me in. The front desk person was mad that I checked in in the middle of her show.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 7, 2023
Hi Wesley,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Maria D

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It was small and very quiet. The restroom was not very clean we bought some clorox wipes to clean it ourselves
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Dec 7, 2023
Hi MariaWe appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

2/10 Terrible

FARID

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it
Bed sheets burned my skin I had to sleep dressed Place smells and is dirty It’s a dive
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 28, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Alejandra

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bath tub was dirty. The sheets had hair on them. Pillows smelled gross and clearly dirty.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 28, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Chad

Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
No review other than ratings above.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 20, 2023
Hi Brent,Thank you for positively rating your stay!!Lilith#Team6

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was good but the elevators smelled a lot like marihuana
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Nov 6, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Arika

Liked: Property conditions & facilities
Disliked: Amenities
Front desk asked me for $50 in cash three times as a "deposit" and insisted she would only accept cash. I refused and she did not press any further. I had to clean up the tub to use it.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Arika,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ty

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It was decent
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 25, 2023
Hi Ty,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023

10/10 Excellent

Dora

Stayed 1 night in Oct 2023

8/10 Good

Eli

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Juan A

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

iyilia

Stayed 2 nights in Aug 2023

6/10 Okay

Homer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
there was trash on under the beds. never swept or vacuumed. bathroom had toothbrush in shower, no coffee maker, no microwave. no do not disturb sign.
Stayed 4 nights in Aug 2023
Response from Nancy Y. on Aug 15, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Michael

Stayed 1 night in Jul 2023

8/10 Good

Gilberto or Lixandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to get to. Clean, convenient. Facilities look good. Very good value for your travel dollar. The only thing they can improve is the refrigerator set in the room-was a bit worn and hard to open.
Stayed 3 nights in Jul 2023
Response from Nancy Y. on Aug 15, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Josie

Disliked: Cleanliness, staff & service, property conditions & facilities
small and VERY dirty floors. You get what you pay for but I’ve stayed at better motel 6’s. Location was just convenient
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Josie,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 Okay

Diana

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Chris

Stayed 1 night in Jul 2023

4/10 Poor

Tom

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not staying again
Not impressed, normally don’t stay at these locations but it’s the only thing I could find near the airport available. Smelled weird and not cleaned very well. Bed was uncomfortable and lots of traffic in and out of the hotel with loud noises. Seemed like there weren’t walls it was so loud.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Tom,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

2/10 Terrible

Adriana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the staff was rude and the room was damaged and dirty.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Feb 16, 2024
Hi Adriana,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

2/10 Terrible

Mia

Stayed 1 night in Jul 2023

8/10 Good

Elizabeth

Stayed 1 night in Jul 2023