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Reviews of La Quinta Inn & Suites by Wyndham San Antonio Downtown

2.5 out of 5
La Quinta Inn & Suites by Wyndham San Antonio Downtown
100 W. Cesar Chavez Blvd, San Antonio, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 1321 out of 2310 reviews" "
Rating 8 - Good. 569 out of 2310 reviews" "
Rating 6 - Okay. 215 out of 2310 reviews" "
Rating 4 - Poor. 108 out of 2310 reviews" "
Rating 2 - Terrible. 97 out of 2310 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charlesetta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint is that the pool had a bunch of leaves in it as if no cares for it.
Stayed 2 nights in May 2024

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right next to a HEB grocery store that sells gasoline too. They had good prices on food and gas. I liked the Dove toiletries provided. The pool was clean. The fitness center was taken care of. Unfortunately our bathtub was curved weird on the floor of it making it hard to stand in to shower and didn't drain properly. In all fairness we didn't report the drain issue. The furniture in our room was well worn. It was quiet in our room which was a huge plus and was clean.
Stayed 2 nights in May 2024

8/10 Good

imelda

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in May 2024

10/10 Excellent

Shelledie Alaba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very polite. The corridors smells clean and fresh.
Stayed 4 nights in May 2024

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
Great Experience, extremely well maintained Property
Stayed 3 nights in May 2024
Response from GM on May 8, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful
Stayed 2 nights in May 2024
Response from GM on May 8, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Richard

Travelled with family
Liked: Amenities, property conditions & facilities
Property is close to the Mercado and Riverwalk. Included breakfast is good. Front desk staff were friendly and helpful. Room service was lacking, our bedsheets were never changed and drinking cups were not replenished.
Stayed 5 nights in May 2024
Response from GM on May 8, 2024
Thank you for taking the time to post a review regarding your stay. We apologize for the housekeeping issue. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Close to river walk good breakfast and friendly stuff just a little noisy if you stay facing the street
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

4/10 Poor

Cristina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There are bugs in beds and furniture
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Cristina,At La Quinta, we work very hard to make sure all our guests have a comfortable and enjoyable stay. We take a proactive approach by internally inspecting each room and having external pest control companies provide treatments. We apologize that during your stay you had an unpleasant experience and hope you will consider staying at La Quinta in the future. Sincerely,General Manager

10/10 Excellent

Francisca

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was helpful and friendly ❤ I will be coming back hopefully soon
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from GM on May 6, 2024
Jamie,Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Johanna Reynoso

Liked: Staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from GM on May 6, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, 10 min walk from the river walk. Helpful staff, service rooms daily and a good breakfast.
Stayed 3 nights in Apr 2024
Response from GM on May 6, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Jaroslav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except for the bathroom, she remembered better days
Stayed 4 nights in Apr 2024
Response from GM on May 6, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

mary, danville

Liked: Cleanliness, staff & service, property conditions & facilities
Large room Clean Convenient
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much! Everyone was very nice and helpful!
Stayed 1 night in Apr 2024
Response from GM on May 6, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Jovonny

Stayed 2 nights in Apr 2024
Response from GM on May 2, 2024
Jovonny,Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk employees were very nice and helpful. The property was clean in and out. Room was clean and comfortable.
Stayed 2 nights in Apr 2024
Response from GM on May 1, 2024
Jose,Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Elaina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guy who waited on us was fantastic because of the experience I will do Quinta in always
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Elaina,Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

6/10 Okay

Gracie

Travelled with family
Front desk girl seemed annoyed and came off a little rude. Even when I wasn’t rude at all or complained about anything.
Stayed 1 night in Apr 2024
Response from GM on Apr 30, 2024
Gracie,Thank you for taking the time to post a review regarding your stay. We apologize for the front desk service issue. We look forward to seeing you again soon.Sincerely,General Manager

4/10 Poor

Sayeda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff at front desk were super nice. The rooms were not as clean as they should be. Smelled of old water. Bath tub needed to be replaced because there were cracks in it but they decided to patch it up instead.
Stayed 1 night in Apr 2024
Response from GM on Apr 30, 2024
Thank you for taking the time to post a review regarding your stay. We apologize for the housekeeping issues. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Tara

Travelled with family
Liked: Staff & service
Bedding was stained, tub didn't drain. The facility was centrally located and staff was awesome! .
Stayed 2 nights in Apr 2024
Response from GM on Apr 29, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

beatrice

Travelled with family
Great location mini HEB across the street. Very very clean. Excellent no complaints.
Stayed 3 nights in Apr 2024
Response from GM on Apr 29, 2024
Beatrice,Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Winston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited River Walk and Alamo. This hotel is not directly on River Walk, but only takes an easy 7-10 minutes walk to get there. Hotel has free onsite parking, which is very convenient. Across the street, there is a H.E.S store that we bought fresh fruits or freshly cooked pizza. BTW, the 7 inch pizzas we had tasted great! There are a couple of things can be improved. One is the carpet and furniture start showing their age and could take an upgrade. The free breakfast is great except the menu stays same. Mixed the menu over the days can make guests feel happier. In one sentence, if you are visiting San Antonio, La Quinta should be on your list of top choices if you care convenience, cleanness, free parking and value.
Stayed 3 nights in Apr 2024
Response from GM on Apr 29, 2024
Winston,Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
George,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon. Sincerely,General Manager

8/10 Good

pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Pete,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon. Sincerely,General Manager

10/10 Excellent

walton

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent one of the best ones i have stayed in room was clean and the sheets were clean and house keeping was on point
Stayed 2 nights in Apr 2024
Response from GM on Apr 24, 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon. Sincerely,General Manager

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was wonderful. The staff was kind and courteous.
Stayed 1 night in Apr 2024
Response from GM on Apr 23, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

6/10 Okay

LaRayna

Travelled with partner
Liked: Cleanliness, staff & service
We stayed one night and wouldn’t go back. The bed was uncomfortable and made noises with any shifting. The AC machine rattled the entire time making it hard to sleep. The bathroom needs some attention as there was visible mould on the ceiling, bubbling paint and discolouration in the corners of the shower. Now for the good, the staff were very welcoming and the free breakfast had good options. There was lots of spaces for the self parking and the H-E-B across the street was a nice option for snacks.
Response from GM on Apr 22, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Bernell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was Excellent! Room was newly Renovated. Worth the price and then some!
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice affordable stay, walkable to downtown, Riverwalk, King William
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

6/10 Okay

Taylor

Travelled with partner
Liked: Staff & service, property conditions & facilities
Was a okay room a little dirty had some stains was okay but not the best
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Thank you for taking the time to post a review regarding your stay. We apologize for the housekeeping issues. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Robert

Stayed 4 nights in Apr 2024
Response from GM on May 8, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, H-E-B market right next door, convenient for the Riverwalk.
Stayed 2 nights in Apr 2024
Response from GM on Apr 22, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Rhonda

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a pet-friendly hotel and am really happy that I chose this one. The staff was so very nice, and helpful. The room was clean and comfortable, and the shower had nice pressure!
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Rhonda,Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to walk everywhere!! Staff was very friendly, wonderful breakfast buffet and nice large room. Thank you for a wonderful stay
Stayed 3 nights in Apr 2024

8/10 Good

Elena, SEATTLE

Liked: Cleanliness, staff & service
Good for the price
Stayed 2 nights in Apr 2024
Response from GM on Apr 16, 2024
Elena,Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Dhivya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property with all facilities including free parking in downtown. Close to River walk .
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

4/10 Poor

Eugenio

Travelled with family
Disliked: Staff & service, amenities
Room wasn't clean and stuck with toilet paper or towels
Stayed 2 nights in Apr 2024
Response from GM on Apr 16, 2024
Thank you for taking the time to post a review regarding your stay. We apologize for the housekeeping issues. We look forward to seeing you again soon.Sincerely,General Manager

6/10 Okay

Maria Esther

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Good condition, big rooms, comfortable beds. We booked 3 rooms. The problem we had was that 1 room didn't receive housekeeping and when contacting front desk, they didnt have anyone available later in the day to have the room cleaned. No compensation was offered.
Stayed 2 nights in Apr 2024
Response from GM on Apr 16, 2024
Thank you for taking the time to post a review regarding your stay. We apologize for the housekeeping issues. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Elizabeth, Loganville

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arriving late after a very long harrowing windy drive from New Orleans, all I wanted to do was sleep. The front desk staff were very sweet and accommodating. He could see I was overstimulated and offered me a bottle of water. The room was great! We all slept like logs! The breakfast had many options. Only draw back is parking is only available for 1 car. We had two. They will request you park the 2nd off site. Would definitely come back.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Amy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Like that the heb was across the street & good breakfast…. All staff came in contact with were very friendly
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Amy,Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Yanet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Apr 15, 2024
Yanet,Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are great! Our rsvs could not e found and they went out of their way to get us a room while the matter was resolved. They were super!!!
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Isabel,Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Lenny

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from GM on Apr 15, 2024
Lenny,Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

Yanfen

Stayed 5 nights in Apr 2024
Response from GM on Apr 30, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spacious rooms. Very clean. Nice staff. I was a bit upset that I was charged $240 per night for a room that is normally about $75 and then the hotel wanted $25 to let me in my room early even though it was ready!
Stayed 2 nights in Apr 2024
Response from GM on Apr 15, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

8/10 Good

Gabriel

Travelled with family
Liked: Property conditions & facilities
Just a few minutes from the River Walk and the Alamo. The property was ok but smelled outdated and only had one elevator that took forever.
Stayed 1 night in Mar 2024
Response from GM on Apr 15, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Less than a mile walk down to the river walk.H.E.B.market across the street.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Thank you for taking the time to post a review regarding your stay. We look forward to seeing you again soon.Sincerely,General Manager