Exterior

Reviews of La Quinta Inn & Suites by Wyndham San Antonio Riverwalk

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 1090 out of 2681 reviews" "
Rating 8 - Good. 591 out of 2681 reviews" "
Rating 6 - Okay. 458 out of 2681 reviews" "
Rating 4 - Poor. 272 out of 2681 reviews" "
Rating 2 - Terrible. 270 out of 2681 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As any typical large city, there are homeless in the area. There is no way to determine the source of uneasiness is a result of merely discomfort or real danger. That being said, the hotel's security is in this area.
Stayed 3 nights in May 2024

6/10 Okay

Peggy

Business traveller, Travelled with partner
Liked: Amenities
Convenient location to the Convention center, Riverwalk and Alamo. All were within walking distance.
Stayed 3 nights in May 2024

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Alan

Business traveller, Travelled with partner
Liked: Staff & service, amenities
One night until midnight a bar or some business was plsying loud music you could hear on 5th floor. Front desk had several complaints but only thing they offered was ear plugs. San Antonio has a noise ordinance. They should use their influence to see that its enforced
Stayed 3 nights in May 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lenore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the proximity to both the River Walk and the Alamo as well as freeway access. The king suite we reserved was spacious and clean. The staff were very helpful, the equipment in the gym worked, the self serve laundry machines were clean and new and the parking option was very close to the entrance. The breakfast options were more than adequate - including hot items and waffle irons in the shape of the state of Texas! The only suggestion for improvement would be to consider using reusable tableware and utensils. The amount of trash and foam plates that were generated with the breakfast service was disappointing.
Stayed 3 nights in May 2024

8/10 Good

wendy

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

israel

Stayed 2 nights in May 2024
Response from Ashley on May 24, 2024
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.

10/10 Excellent

Aziza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ashley on May 24, 2024
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!

6/10 Okay

Virginia

Travelled with family
Liked: Amenities
Very close to the riverwalk and mall. Hotel was a bit outdated.
Stayed 1 night in May 2024
Response from Ashley on May 24, 2024
Thank you for your review and for your recent stay. We are happy that you had a good stay overall. I will work with my staff to address the issues that you encountered. It is our goal to make sure all of our guests have an enjoyable stay. We hope that you stay with us again when you return to the San Antonio Riverwalk.

6/10 Okay

Kevin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
No regular room cleaning especially removing trash
Stayed 2 nights in May 2024
Response from Ashley on May 24, 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you were dissatisfied with our Wyndham Green initiative to reduce waste. Per the notice in your room, our housekeepers will only enter the room to clean at your request. We also have towels and other bathroom amenities available at the desk 24/7. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Barry

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
location
Stayed 2 nights in May 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had fun will be back soon
Stayed 2 nights in May 2024

6/10 Okay

Ana

Liked: Staff & service, amenities
Our door key kept deactivating so we had to get replacements, also the valet took a while to get cars parked the you g man was alone trying to help but he was overwhelmed. Staff was friendly and we felt welcomed bfast was great too
Stayed 2 nights in May 2024

6/10 Okay

Kassandra

Travelled with family, Travelled with group
Liked: Staff & service
Front desk was great! The gate girl was not so nice, very irritated when asked a question! And rude! The room is very old but manageable! Would I return it’s 50/50

8/10 Good

Kassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was fabulous! Room wasn’t the best and wasn’t the worse, everything is older, soaps Was not enough for 5 people! Very weird!
Stayed 1 night in May 2024

6/10 Okay

Natasha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Room had water bottles from previous stay, Cheerios on carpet.
Stayed 3 nights in May 2024

8/10 Good

Ruth, arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly. We were not able to park in the front more secure lot the first night. We had to park behind the hotel in an overflow lot. The room was clean. Beds are very hard. Woke up in the middle of the night with a back ache. The tv in our room was stuck on theain menu. You couldn't change the channels. It wasn't to bad, since we just used it for background noise.
Stayed 2 nights in May 2024

4/10 Poor

Dawn

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our room was great. Busy weekend with concert and cheer competition. We arrived to room 1014 at 9pm Fri night and left Sun at 8am. The can lights in the room were falling out of the ceiling but the one thing we learned was that our suitcases and contents were soaked when we packed our bags to leave. It seems as though the air conditioner was leaking for some time. We notified the young male with headdress as we checked out and he stated he would let housekeeping know.
Stayed 2 nights in May 2024

8/10 Good

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in and check out process was easy and quick. The room was very clean and spacious, but the AC didn’t seem to want to work properly. However we were able to work with it.
Stayed 2 nights in May 2024

8/10 Good

Reil, Vallejo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in May 2024

8/10 Good

Julie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nothing
Stayed 2 nights in May 2024

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness
The first room we had #538: the king bed was hard on one side and soft on the other!!! We changed rooms to #340 and the other king bed was good; like night and day almost. The other room needed some small repairs, but the new one everything was good.
Stayed 2 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying here in San Antonio book in the last minute and I was glad I did it was a wonderful stay rooms where clean and for so much going on that weekend it was quiet I will definitely be staying here on my next trip back
Stayed 1 night in Apr 2024

8/10 Good

Donna M

Stayed 2 nights in Apr 2024
Response from Ashley on May 24, 2024
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.

10/10 Excellent

Bonnie

The rooms were spotless and the breakfast was fresh with a nice variety.
Stayed 2 nights in Apr 2024
Response from Ashley on May 5, 2024
Thank you for your recent stay with La Quinta Inns & Suites by Wyndham - San Antonio Riverwalk and for taking the time to review the hotel. We appreciate the outstanding review, and your kind comments. We are exceedingly happy that you enjoyed your stay with us, and we can't wait see you on your next visit to the San Antonio Riverwalk!

10/10 Excellent

Olivia

Liked: Amenities, property conditions & facilities
Clean and tidy, comfortable room
Stayed 1 night in Apr 2024
Response from Ashley on May 5, 2024
Thank you for your recent stay with La Quinta Inns & Suites by Wyndham - San Antonio Riverwalk and for taking the time to review the hotel. We appreciate the outstanding review, and your kind comments. We are exceedingly happy that you enjoyed your stay with us, and we can't wait see you on your next visit to the San Antonio Riverwalk!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and exactly what we needed
Stayed 3 nights in Apr 2024
Response from Ashley on May 5, 2024
Thank you for the outstanding review of your recent stay at La Quinta Inn San Antonio Riverwalk. I will be sure to share your kind comments with the staff as they love receiving feedback. We cannot wait to have you back as our guest and continue to "wow" you.

10/10 Excellent

NetNet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s near to every thing!
Stayed 2 nights in Apr 2024
Response from Ashley on May 5, 2024
Thank you for taking the time to post about your recent stay with us at La Quinta Inn and Suites San Antonio Riverwalk. I am so happy to hear you enjoyed your stay with us and our proximity to the Riverwalk. We hope to see you on your next visit to San Antonio.

4/10 Poor

Maria

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ryan Johnson, General Manager on May 3, 2024
Maria,Thank you for your review. I am sorry to see that things did not go great with your stay. If you could provide us with any feedback about any problems or issues you had that would be helpful as we are always looking for ways to improve.

10/10 Excellent

Antonette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to upgrade free breakfast tho
Stayed 3 nights in Apr 2024
Response from Ashley on May 5, 2024
Thank you for choosing to stay with us at La Quinta Inns & Suites by Wyndham – San Antonio Riverwalk. We are happy to hear that you enjoyed your stay with us. I will be sure to pass your suggestion along to our executive team as we try to improve the guest experience with every stay. We hope to see you back real soon!

4/10 Poor

Marina

Travelled with family
Disliked: Amenities
River walk
Stayed 4 nights in Apr 2024
Response from Ashley on May 5, 2024
We are sorry to see you did not enjoy your stay with us. I would like to speak with your further regarding your stay. Please contact me directly at the hotel. Thank you!

6/10 Okay

Clarence

Stayed 1 night in Apr 2024
Response from Ashley on May 24, 2024
Thank you for taking the time to post a review of your stay with La Quinta San Antonio Riverwalk! We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip to San Antonio.

6/10 Okay

Stacie

Travelled with family
Liked: Amenities
I felt the lobby was nice but it was deceiving to the room. The furniture was old and chipped and the toilet and bathtub were nasty. Never got room service. Would not stay here again
Response from Ashley on May 5, 2024
Thank you for your review. We truly regret that the accommodations were not what you had expected. Your opinion and satisfaction are very important to us, and we are very sorry we were unable to meet your expectations. We continually try to do our very best for all of our guests.

10/10 Excellent

Linda

The price for parking
Stayed 2 nights in Apr 2024
Response from Ashley on May 4, 2024
I am glad to hear you enjoyed your accommodations! However, I am sorry for the confusion on the hotel parking policy. It is not standard for our brand, but it is mandated by the city to have only paid parking on-site due to our location. That said, we do try to keep our overnight guest prices competitive with our neighbors and try to add value by offering premium privileges like unlimited in & out and free extended parking to 3PM. Even so, I will be sure to confirm with our desk staff and our listings that the correct information is being relayed to any future guests. Thank you for being our guest, and I hope you will choose to stay with us on your next visit to the San Antonio Riverwalk.

10/10 Excellent

Anil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight with two kids and the deluxe family suite was the perfect choice. Check-in and check-out was very easy and smooth. We got a great deal too. The option to let you park/come in or out anytime until 3 pm even you check out was great. The complimentary breakfast was good and had lots of options, although some of them could have been more palatable to my taste. The location is perfect within walking distance of the Riverwalk and all the fun. Would stay there again if I visited San Antonio.
Stayed 1 night in Apr 2024
Response from Ashley on May 4, 2024
Thanks for the great feedback! We’re so glad you had such a wonderful stay with us at La Quinta Inn & Suites San Antonio Riverwalk. I will be sure to share your kind comments with the team, they love hearing when they receive positive feedback. We hope to see you again soon!

10/10 Excellent

Kim

Travelled with group
Room an had a musty odor. Like filter needed to be changed called room service they came and sprayed febreeze
Stayed 1 night in Apr 2024
Response from Ashley on May 4, 2024
Thank you for your review and for your recent stay. We are happy that you had a great stay overall. I will work with my staff to address the odor issue that you encountered. It is our goal to make sure all of our guests have an enjoyable stay. We hope that you stay with us again when you return to the San Antonio Riverwalk.

10/10 Excellent

Heriberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly people clean and enjoyable walking distance to the river walk
Stayed 1 night in Apr 2024
Response from Ashley on May 4, 2024
Thank you for your recent stay with La Quinta Inns & Suites by Wyndham - San Antonio Riverwalk and for taking the time to review the hotel. We appreciate the outstanding review, and your kind comments. We are exceedingly happy that you enjoyed your stay with us, and we can't wait see you on your next visit to the San Antonio Riverwalk!

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from Ashley on May 4, 2024
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!

6/10 Okay

Crystal

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately, we found bed bugs in the first room we were given. The assistant manager was very understanding, did what he could to make up for the problem. Was given points for a free night at any of the Wyndham hotels. We did give it another shot and asked for another room. Didn’t find bed bugs but just like the first, it had a weird smell, linen had stains, and toilet was dirty. Had it not been a busy weekend in the area and there been more availability at other hotels, we would have left. However, we made do. I was grateful for the assistant manager in his efforts to make it right.
Stayed 2 nights in Apr 2024
Response from Ashley on May 4, 2024
Thank you for your recent stay and taking the time to review the hotel. I truly am sorry to hear about the issues that you have experienced. I have shared your comments with our pest control company for immediate attention, so we can better prevent this from happening in the future. In addition, we will share your review with our room attendant staff to ensure improvements are made. I have refunded you one night's room and tax for the inconvenience and trouble. We very much appreciate your business and thank you for staying with us.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 3 nights in Apr 2024
Response from Ashley on May 4, 2024
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!

10/10 Excellent

Patsy

Stayed 1 night in Apr 2024

6/10 Okay

Ruben, Buda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ashley on May 4, 2024
We are glad to see you enjoyed our property. However, we are also saddened to hear your stay with us wasn't a perfect 5. Service is something we take quite seriously, and we'd like to better understand what happened during your stay. Would you mind contacting management at the property directly so we may discuss with you personally your stay? We appreciate your feedback and hope to hear from you soon!

6/10 Okay

Ciera

Liked: Staff & service
Rooms are a little outdated and dirty. The hotel lobby and breakfast are very nice though. Great walkable area for shopping and the Riverwalk.
Stayed 1 night in Apr 2024
Response from Ashley on May 4, 2024
Thank you for the opportunity to respond to your concerns. We are very sorry to hear that your stay at the hotel was not up to par. We will share your review with our room attendant staff to ensure improvements are made. We very much appreciate your business and thank you for staying with us.

2/10 Terrible

Valorie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ryan Johnson, General Manager on May 3, 2024
Valorie,Thank you for your review. I am sorry to see you didn't enjoy your stay with us. If you could let us know if there were any issues with your stay as we are always looking for ways to improve.Thank you,

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Ashley on May 5, 2024
Thank you for your outstanding review of the hotel! I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at La Quinta Inn & Suites San Antonio Riverwalk!

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, decently clean. Breakfast was very good with many options.
Stayed 3 nights in Apr 2024
Response from Ashley on Apr 27, 2024
Thank you for your recent stay with La Quinta Inns & Suites by Wyndham - San Antonio Riverwalk and for taking the time to review the hotel. We appreciate the outstanding review, and your kind comments. We are exceedingly happy that you enjoyed your stay with us, and we can't wait see you on your next visit to the San Antonio Riverwalk!

8/10 Good

Zachary, Arvada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean, safe, and comfortable. The beds were pretty small, the parking was expensive, and the breakfast did not have any fruit. The location was great and walking distance to plenty of sights. It fit the bill for us for our weekend stay.
Stayed 3 nights in Apr 2024
Response from Ashley on Apr 27, 2024
Thank you for your excellent review and for your recent stay, Zachary! We are happy that you had a good stay overall. Please accept our apology for not adequately stocking our breakfast bar. I know how frustrating that must have been. Since your visit we have re-evaluated our inventory levels to ensure guests arrive to a fully stocked breakfast bar. We hope to see you the next time you visit the San Antonio Riverwalk!

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Air conditioner was not working. They were quick to move us.
Stayed 2 nights in Apr 2024
Response from Ryan Johnson, General Manager on Apr 22, 2024
Daniel,Thank you for your review. I am glad we were quickly able to get you moved when there was an issue with the AC in your room. We hope to see you again soon.