Outdoor pool, sun loungers

Reviews of La Quinta Inn & Suites by Wyndham San Antonio Airport

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 1031 out of 2570 reviews" "
Rating 8 - Good. 647 out of 2570 reviews" "
Rating 6 - Okay. 409 out of 2570 reviews" "
Rating 4 - Poor. 268 out of 2570 reviews" "
Rating 2 - Terrible. 215 out of 2570 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Nairoshee

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I love the proximity to the airport and local restaurants and shopping. The room was nice but needs some upgrades down in the bathroom. Wash cloths were stained and roof above shower leaked.
Stayed 3 nights in May 2024

2/10 Terrible

Shannon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We made reservations ahead of time. When we checked in we were told that they were over booked and we could tell Valorie (who was awesome and very helpful and apologetic regarding the situation) was struggling to find us a room. She found us one and we headed up just to find out our key did not work. Back down we went to get a new key! Still did not work. She finally gave us a key for management only. The key worked however someone was already assigned this room and we woke him up entering his room as it was 1am in the morning! Their system showed NO ONE in this room. This was very dangerous and we felt unsafe at this point. Calories found us a suite and personal took us up to it. The counter was very old and the furniture was dirty! We (and Valorie) were not satisfied with this room so she found us another suite that was a little better. At this point we just needed some sleep as we were heading out 1st thing in the morning. We do not recommend this hotel. Valorie was amazing and was left a mess when she started her shift.
Stayed 1 night in May 2024

8/10 Good

STUART

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value, newly remodeled.
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Richard,We are delighted to hear that you found our hotel to be excellent value and enjoyed our recent renovations. Your feedback is truly appreciated, and we hope to welcome you back in the future.

2/10 Terrible

Sachin

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
There were so many mosquitoes and there was no maintenance done inside and outside of hotel
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Sachin,We appreciate your feedback and apologize for any inconvenience caused by the mosquitoes and maintenance issues. Your comments will be shared with the relevant team for improvement. We hope you will consider staying with us again in the future for a better experience.

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport.
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Irma,We are delighted to hear that you found our hotel conveniently located near the airport. We strive to offer a convenient and comfortable stay for all our guests. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team.

8/10 Good

Jove

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My group used this hotel as we had a 5 a.m. flight heading out of San Antonio international Airport. Our group stayed out late on the riverwalk which was not far and we only used the room for the bed and the shower. This stay was very close to the airport (10 min drive) and we were able to fill our rental car with gas and return the car. I would stay at this hotel again if under the same circumstances. If I was not flying out the next day, I think I would have chosen a stay in the city. However, this stay makes sense if you have access to a car.
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Jove, We are glad to hear you found our hotel convenient for your early flight and that you appreciated our proximity to the airport. It's great to know that you would consider staying with us again under similar circumstances. Should you find yourself back in the area without a flight to catch, we recommend exploring the city's attractions at your leisure. Thank you for sharing your feedback with us.

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special. Just a typical hotel room.
Stayed 2 nights in May 2024
Response from Manager on May 22, 2024
Hello Kenneth, We appreciate your feedback and will share it with our team for future improvements. Thank you for staying with us.

10/10 Excellent

Monica, San Marcos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Monica,We are delighted to hear that our staff provided you with excellent service during your stay. We strive to ensure all our guests have a positive experience with us. Your kind words will be shared with the team to continue motivating them to deliver exceptional service. Thank you for taking the time to share your feedback with us.

10/10 Excellent

Nicasio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rose the lady at the front desk checked me in and made me feel so welcomed. All the staff were so helpful.
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Nicasio,We are thrilled to hear that Rose provided you with a warm welcome and that our staff were attentive to your needs during your stay. Your positive feedback means a lot to us. Thank you for taking the time to share your experience.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was not a five star experience but it was clean and friendly and had breakfast. Staff was nice. It works. Parking was easy.
Stayed 1 night in May 2024
Response from Manager on May 21, 2024
Hello David, We appreciate your feedback on our clean accommodations, friendly staff, and convenient parking. Your satisfaction is important to us, and we're glad to hear you found our hotel to be a good fit for your needs. Feel free to contact our management with any further comments or concerns.

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean place
Stayed 1 night in May 2024
Response from Manager on May 20, 2024
Hello Guadalupe,We're delighted to hear that you found our hotel to be very clean. Your feedback is greatly appreciated.

4/10 Poor

Abigail

Disliked: Cleanliness, amenities
Had a consistent issue with the lock on my door where the card reader wouldn’t read my keycard and I had to consistently go down to get someone to go up with me to unlock it. When brought up and explained to the front desk people I was just told to try the card again and again until they got the point that it wasn’t going to budge. The bedsheets had a yellowish stain and the trash was not taken out at any point during my stay.
Stayed 2 nights in May 2024
Response from Manager on May 17, 2024
Hello Abigail, We apologize for the inconvenience you experienced during your stay. Your feedback has been noted, and we will address the issues you mentioned to ensure a better experience for our future guests. Our team is committed to providing excellent service and we appreciate you bringing these matters to our attention.

10/10 Excellent

Toshinori, SAN ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 19, 2024
Hello Toshinori,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.

10/10 Excellent

Jesus

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Apr 2024
Response from Manager on May 17, 2024
Hello Jesus,We are stoked you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

Christine Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for stay
Stayed 1 night in May 2024
Response from Manager on May 17, 2024
Hello Christine Ellen,We appreciate your feedback and are sorry to hear about your experience. Your comments have been noted and will be shared with our team for their review. We hope to welcome you back in the future for an improved stay.

10/10 Excellent

Sooyon

Liked: Cleanliness, staff & service, amenities
Good location. The crews are very friendly Breakfast was wonderful
Stayed 2 nights in May 2024
Response from Manager on May 17, 2024
Hello Sooyon,We are pleased to hear that you enjoyed our hotel's convenient location and found our staff to be friendly. It's great to know that you also appreciated our breakfast offerings. We value your feedback and hope to welcome you back for another positive experience in the future.

8/10 Good

Virgie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its good but not great.
Stayed 1 night in May 2024
Response from Manager on May 15, 2024
Hello Virgie, Thank you for sharing your feedback with us. We appreciate hearing about your experience and strive to continuously improve our services. Your insights will be shared with our team for further consideration.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure to stay here
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Jessica,We are delighted to hear that you enjoyed your stay with us. If you have any further feedback or suggestions, please feel free to reach out to our management team. We look forward to welcoming you back in the future.

2/10 Terrible

Katie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 15, 2024
Hello Katie, We appreciate you taking the time to share your experience with us. Should you wish to discuss your stay further, please reach out to us directly so we can address any concerns you may have.

8/10 Good

Miguel Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was decent
Stayed 2 nights in May 2024
Response from Manager on May 13, 2024
Hello Miguel Angel,We are pleased to hear that you found our food to be decent during your stay. We appreciate your feedback as it helps us continue to improve our offerings for all guests. If you have any further comments or suggestions, please do not hesitate to reach out to us.

10/10 Excellent

Ruben

Liked: Staff & service, property conditions & facilities
All around a great stay
Stayed 2 nights in May 2024
Response from Manager on May 10, 2024
Hello Ruben,We are delighted to hear you enjoyed your stay with us. Your feedback is greatly appreciated. If you have any further comments or suggestions, please feel free to contact us. We hope to welcome you back soon.

2/10 Terrible

Carla

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Been a regular client here for years. System was down, the young lady at desk was excellent at 2am to help us, but I got violently sick as soon as I drank the water here for two full days and I received about 6 calls and constant knocks on the door, from staff through 2 days asking my name, as they still didn’t have an active computer system, I have a disabled daughter. The people here are very nice but, when they have no support to make executive decisions, they are rendered helpless. I’m extremely disappointed with the mold, and the chlorine odor from water, horrendous odor from pipe in handicapped bathroom. Not worth even 40.00 dollars a night but paid hundreds a night. This has been my go to for years. I am a former San Antonian and really like the employees here but La Quinta has become very bad to sell at these prices. This property should be redone inside not repainted on the outside or closed down.
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Carla,We appreciate your loyalty as a long-time guest and are glad to hear the staff was helpful during your recent stay. We take your feedback seriously and will address your concerns with the team. Your comments about the property condition will be shared with management for improvement. We strive to provide a comfortable experience and we apologize for any inconvenience caused.

2/10 Terrible

Jon, Sebastopol

Disliked: Cleanliness, property conditions & facilities
this place is a shambles. I would never have stayed here had I known. I would not recommend this place to anyone
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Jon,We're sorry to hear that your experience fell short of expectations. We take feedback seriously and encourage guests to reach out to management directly to address any concerns or issues. Thank you for sharing your thoughts with us.

2/10 Terrible

Celia Renee

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is horrible. Super unclean. Outdated. Booked it with no warning that construction was going on inside. Room smelled awful. No air conditioning in halls or elevators. Found bedbugs within 20 minutes of being checked in. Left with a full refund. Manager didn’t even ask to see pictures or proof of the bugs… I assume they are aware of the infestation.
Stayed 3 nights in May 2024
Response from Manager on May 10, 2024
Hello Celia Renee, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet, nice, clean Staff is friendly
Stayed 1 night in May 2024
Response from Manager on May 7, 2024
Hello Tatiana,We're delighted to hear you found our hotel quiet, nice, and clean. Our team takes pride in providing friendly service to all our guests. Should you have any further feedback or need assistance, please feel free to reach out to our management team.

4/10 Poor

Mihai

Travelled with family
Disliked: Amenities, property conditions & facilities
The property is very beat up. No landscaping around it. The elevators are terrible.
Stayed 3 nights in May 2024
Response from Manager on May 7, 2024
Hello Mihai,We appreciate your feedback and will share your comments with our team for further improvements. Should you have any further concerns, please don't hesitate to reach out to our management team for assistance.

2/10 Terrible

CASHMERE

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I double booked on accident and they fixed it at the front desk but didn’t give me the room i reserved which had a kitchenette. The room we got had no tub like i booked. It had a warm mini ridge and a microwave. The sheets had stains dark brown maybe blood on the sheets and pillow cases. Found two roaches in the room and several around the property. They had stray cats coming in the lobby. For some reason that we all know, they didn’t bother to put online they are actively doing renovations while guess are there i was woken up at 8am and they told us well we out a sign out so nothing could be done and the loud noises coming above. I had to literally get up and leave until they finished.All in all terrible hotel, location, staff, and cleanliness. I honestly thought id bring home bed bugs. Also all the windows open fully and Have no safety nothing ion them if you have small children don’t open them!
Stayed 4 nights in Apr 2024
Response from Manager on May 7, 2024
Hello CASHMERE,I'm sorry to hear about your experience with us. We always aim to provide the rooms as per reservation, however, due to unforeseen circumstances, this may not have been possible during your stay. Your feedback regarding cleanliness and pests will be shared with the team for improvements. Thank you for bringing these concerns to our attention for review and addressing them accordingly.

6/10 Okay

Gabriel

Business traveller
Liked: Staff & service
Property is under renovation, but you don´t know while making the reservation until you are there. I work some time from the Hotel I stay and in this case there were some renovation noise during the day.
Stayed 3 nights in May 2024
Response from Manager on May 7, 2024
Hello Gabriel,We appreciate your feedback on your recent stay and apologize for any inconvenience caused by the renovations. We strive to provide a comfortable experience for all guests and regret if this was not met during your visit. Your comments will be shared with the team for further improvement. Thank you for bringing this to our attention.

8/10 Good

Faye

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, good location. Hallway needed vacuuming. Quiet room was provided upon request
Stayed 3 nights in May 2024
Response from Manager on May 6, 2024
Hello Faye,We appreciate your feedback on our breakfast and location. We thank you for bringing the issue with the hallway to our attention. Ensuring a comfortable stay is our priority, and we are pleased to hear you enjoyed the quiet room provided.

4/10 Poor

Nelson

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on May 8, 2024
Hello Nelson, We're sorry to hear you didn't fully enjoy your stay! Please don't hesitate to contact us directly with any specific feedback you have to help us improve for the future.

8/10 Good

Peter

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property was hard to get to from the flyover highway.
Stayed 1 night in Apr 2024
Response from Manager on May 7, 2024
Hello Peter, We regret any inconvenience caused by the location and appreciate your feedback. Our hotel aims to provide a peaceful retreat away from the hustle and bustle of the city. Your input will be shared with our team for further consideration. Thank you for choosing our hotel for your stay.

4/10 Poor

Valerie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had an odor to it and was not properly cleaned. Had to ask for cleaning service, only to be ignored because staff didn’t write it down. Later on, we discovered mold in our room. On the bright side, at least we were accommodated and our room was upgraded. However, overall I wouldn’t recommend this hotel.
Stayed 6 nights in Apr 2024
Response from Manager on May 6, 2024
Hello Valerie,We sincerely apologize for any inconvenience you faced during your stay. Your feedback has been noted and will be shared with our team to ensure a better experience for future guests. Thank you for highlighting the positive aspect of your room upgrade. We appreciate your understanding and hope to welcome you again in the future.

10/10 Excellent

Barby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the best mall in town! and restaurantes!
Stayed 1 night in Apr 2024
Response from Manager on May 7, 2024
Hello Barby,We're glad to hear you enjoyed our convenient location near the mall and restaurants. Your feedback is valuable to us, and we hope to welcome you back soon for another pleasant stay!

10/10 Excellent

Neysha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside was the bathroom was dated, other than that everything else was great!
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Neysha,We appreciate your feedback and are glad to hear you enjoyed your stay overall. Your comments about the bathroom will be shared with our team for future improvements. Thank you for choosing to stay with us.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Manager on May 7, 2024
Hello Sebastian,We are delighted to hear that you had an excellent experience with us! We look forward to welcoming you back again soon.

8/10 Good

Emelia A

Travelled with family
Liked: Amenities
The yard needs to be tidied up a bit and the vacant grassy surrounding property by the roadside doesn’t add value.
Stayed 3 nights in Apr 2024
Response from Manager on May 4, 2024
Hello Emelia A,We appreciate your feedback and will take your comments into consideration for future improvements. Our team is constantly working to enhance the overall guest experience. For any further concerns, please reach out to our management team directly.

4/10 Poor

Kim

Travelled with partner
Liked: Staff & service
We reserved a room and called to say we would be arriving late due to a late flight. When we got there they had no room like we reserved. She said she would upgrade us toa suite since we were only staying one night. Well let me tell you that suite was ok, but the living room part was DISGUSTING! The furniture appeared to be from the 60's-70's era. The arms of the chairs and couch were BLACK! We took the bathroom towels to cover the furniture to sit on it. You really shouldn't use these rooms til they are finished. And if you have someone who called saying they are arriving late you probably shouldn't sell their room to someone else.
Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
Hello Kim,We regret to hear about the inconveniences you experienced during your stay. We appreciate your feedback regarding the room's condition and will ensure it is shared with the appropriate team for further review. Your comments help us improve our services for future guests. Thank you for bringing this to our attention.

4/10 Poor

Zaruhy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 4, 2024
Hello Zaruhy,We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to discuss any concerns you encountered during your stay. We value your feedback and would like the opportunity to address them accordingly.

4/10 Poor

ADRIAN

Stayed 2 nights in Apr 2024
Response from Manager on May 22, 2024
Hello ADRIAN, We regret to hear that your experience did not meet your expectations. We encourage you to contact us directly to discuss any specific concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues you encountered.

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the quiet. I be there like 5 times already
Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello Jorge,We're pleased to hear you appreciate the tranquility of our hotel and that you've chosen to visit us repeatedly. Should there be anything we can assist you with in the future, please feel free to reach out to us directly.

10/10 Excellent

Barby

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast and excellent people!
Stayed 4 nights in Apr 2024

10/10 Excellent

revis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello revis,We appreciate your positive feedback and are delighted to hear you enjoyed your stay with us. If there is anything we can do to make your next visit even better, please don't hesitate to reach out to us. Thank you for choosing our hotel for your stay.

2/10 Terrible

Anvit

Stayed 1 night in Apr 2024
Response from Manager on May 21, 2024
Hello Anvit, We're sorry to hear that your experience fell short of expectations. Please contact us directly so we can address any concerns you may have.

8/10 Good

Genesis

Travelled with partner
Disliked: Staff & service
It was a nice hotel just wish it was a little cleaner.
Stayed 2 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Genesis,We appreciate your feedback and will share your comments with our housekeeping team for their awareness. Your input helps us in our continuous efforts to enhance our guests' experiences.

2/10 Terrible

Alexis

Travelled with partner
Staff is very rude, rooms are dirty and smell musty. Would never spend my money here again.
Stayed 2 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Alexis, We regret to hear about your experience and appreciate your feedback. We encourage you to reach out to our management team directly to address your concerns further. Our aim is to continually improve our services for all guests.

4/10 Poor

James

Liked: Amenities
No working ice machine. Clunking noise in bathroom when light and fun were off. Shuttle from airport took 40 minutes to arrive only a 10 minute ride from airport
Stayed 3 nights in Apr 2024
Response from Manager on Apr 30, 2024
Hello James, We're sorry to hear about your experience and appreciate your feedback on the ice machine and shuttle service. Rest assured that we will address these concerns with our team for improvements. Any future concerns can be directed to our management team for further assistance.

10/10 Excellent

Clementina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to shopping stores and restaurants. Friendly staff.
Stayed 1 night in Apr 2024
Response from Manager on Apr 28, 2024
Hello Clementina,We are delighted to hear that you found our hotel's location convenient for your needs and appreciated our friendly staff. Thank you for sharing your positive experience with us. Your feedback is greatly appreciated.

10/10 Excellent

Cleveland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a good time thanks
Stayed 3 nights in Apr 2024
Response from Manager on Apr 28, 2024
Hello Cleveland,We're glad to hear you had an enjoyable stay! If you have any further feedback or if there's anything we can assist you with, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well done and silent
Stayed 1 night in Apr 2024
Response from Manager on Apr 28, 2024
Hello April,We appreciate your feedback on the peaceful ambiance during your stay. Should you have any further comments or queries, please reach out to us directly.