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Reviews of Hyatt Vacation Club at Wild Oak Ranch, San Antonio

3.5 out of 5
Hyatt Vacation Club at Wild Oak Ranch, San Antonio
9700 West Military Drive, San Antonio, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 536 out of 773 reviews" "
Rating 8 - Good. 155 out of 773 reviews" "
Rating 6 - Okay. 52 out of 773 reviews" "
Rating 4 - Poor. 12 out of 773 reviews" "
Rating 2 - Terrible. 18 out of 773 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joy Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a suite with 5 people and there was a lot of room. It had a full kitchen and dryer &washing machine which was nice to have. The pools were nice and kept up. The athletic center had various popular machines available.
Stayed 4 nights in May 2024

10/10 Excellent

Hugo

Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and clean place
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Asheana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Rummy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Yadira, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the stay . We will be going back .
Stayed 1 night in Apr 2024

8/10 Good

Tameka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Natalie

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was great and very different from a standard hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a long weekend here with our two teenagers. The two bedroom suite was perfect for us. The property was beautiful and peaceful. The pool and lazy river were great also. We would definitely come back again!
Stayed 2 nights in Apr 2024

10/10 Excellent

KAYLA MARIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well decorated and cozy. Wish the pools stayed open later!
Stayed 4 nights in Apr 2024

8/10 Good

Jannelle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and amenities. Rooms are older but clean and as described.
Stayed 2 nights in Apr 2024

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property and the service, the amenities were great. Throughly enjoyed making smores at the fire pits....they have a smores kit!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly property. Our room was very spacious.
Stayed 5 nights in Apr 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Christina

Stayed 1 night in Feb 2024
Response from Ryan on Apr 25, 2024
Thank you, Christina, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great family destination. I saw several grandparents with thier grandchildren. Has several amenities for entertaining young children onsite.
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 25, 2024
Thank you, Jeffrey, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Carlos R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lol
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 23, 2024
Thank you, Carlos, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was a beautiful property with excellent amenities. Unfortunately, they messed up our bill so badly it took several trips to the desk to fix. I had completely paid through Expedia but the facility was charging me every day for the room like it wasn’t paid for. Also upon check in we were given keys to a room and they didn’t work. We went back to the desk, they gave us new keys. We entered the room and surprised a family who were already in the room. It was really awkward. They had given us the keys to an occupied room. When I went to get the bill corrected they looked at me like I was the one who was wrong. It was a totally unnecessary situation. I was embarrassed but stayed calm and professional It unfortunately put a damper on an otherwise good vacation. Also be aware that if you use a debit card for the deposit and use any food services, they will increase your deposit by random large amounts everyday. We spent $200 at the restaurant and had over $500 in holds out on our card. It made no sense. Again they were short and rude when I tried to get an explanation. We stay at hotels all the time and this has never happened.
Stayed 4 nights in Apr 2024
Response from Ryan on Apr 23, 2024
Thank you for your review. We sincerely apologize for the billing issues and room key mix-up during your stay. We understand how frustrating these situations can be, and we regret the unnecessary stress they caused. We appreciate your compliments on the property and amenities.

10/10 Excellent

Christina, Port Monmouth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pool is great for younger children as depth is mostly 3.5 ft through out the pool.
Stayed 3 nights in Apr 2024
Response from Ryan on Apr 23, 2024
Thank you, Christina, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Rooms are amazing. Awesome facilities
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 23, 2024
Mitchell, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Maylin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and all the amenities. It is really relaxing.
Stayed 1 night in Apr 2024
Response from Ryan on Apr 23, 2024
Thank you, Maylin, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean. Bed was comfy. Pool, lazy river and other amenities are wonderful. Definitely recommend
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us. We greatly appreciate it, and hope you visit us again soon.

10/10 Excellent

Devon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay. Would recommend!
Stayed 5 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

10/10 Excellent

Mistine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Units were spacious, nicely furnished and great beds. Our ground floor room had a porch that opened onto green space. The resort was beautiful! Loved the shaded walking trails. The pool, spas, water slides and lazy river were fantastic. Location was ideal. Easy access onto loops that made it easy to get to downtown San Antonio, air port and amusement parks within 20-30 minutes. There were so many close options to restaurants and shopping.
Stayed 5 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

10/10 Excellent

Adriana, Live oak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
great stay!
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food wose cold by the time we got it
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for your review. We apologize for the negative experience with your food. We will address these areas for improvement.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with plenty of things to do at the resort!
Stayed 3 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

10/10 Excellent

Edward

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The only issue we had was that everything closes SOOOO early. If you are out at any of the attractions you will miss the lazy river (closes at 7). Can’t get a drink after 9. However, it was clean, peaceful, relaxing and fun.
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 23, 2024
Edward, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

6/10 Okay

Bobbi

The pool was great. Service at the front desk was a little slow. The property is clean, but a bit worn.
Stayed 6 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for your review. We apologize for your experience with the front desk. We hope you enjoyed your stay with us.

10/10 Excellent

Itzel

Stayed 1 night in Mar 2024

10/10 Excellent

Tiffany Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort for families. The rooms were spacious (we had 2 connecting rooms) so had the full kitchen and 2 bedrooms/2 baths and a washer and dryer. Sleeper sofa wasn’t the most comfortable, but really the only issue with the room. Pool area was great as was the lazy river. Even when it was busy it wasn’t super crowded as there was a lot of space and multiple areas to find yourself in.
Stayed 4 nights in Mar 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us. We greatly appreciate it, and hope you visit us again soon!

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I loved about this resort is that is perfect for family friendly vacations. The pool options were plentiful with safe heights and depths for the young ones. The location is great too for food and shopping options. The staff were so friendly and helpful. We will be returning.
Stayed 4 nights in Apr 2024
Response from Ryan on Apr 8, 2024
Thank you, Jessica, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place exceeded our expectations. I was worried this property might cater to younger children and almost booked at the sister property instead. I’m so glad I didn’t! The property is beautiful and had more than enough to do to keep my very active 13 and 10-year-old boys happy and entertained for the week. They did it all and loved it - The pools, slides, lazy river, Cornhole, horseshoes, pool/sand volleyball, giant chess. We were in a one bedroom in the Mesquite building. It was clean, spacious and modern. The sofa bed and Murphy bed in the living room area gave everyone their own place to sleep. The concierge was helpful providing great off site restaurant and activity recommendations.
Stayed 6 nights in Mar 2024
Response from Ryan on Apr 8, 2024
Thank you, Suzanne, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

ANNA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely enjoyed our stay here! The kids loved that they had a heated pool and the lazy river! We also enjoyed all of the different activities that the resort had available for all ages!
Stayed 2 nights in Mar 2024
Response from Ryan on Apr 8, 2024
Thank you, Anna, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Ryan on Apr 8, 2024
Daniel, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort. Restaurant on campus is very average, but the pool/lazy river, staff, rooms were amazing!!!
Stayed 5 nights in Mar 2024
Response from Ryan on Apr 8, 2024
Thank you, Travis, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

John

Travelled with family
Property is well maintained. Only 1 restaurant. Lazy river is quieter than main pool, a lot of young families. Will need a car.
Stayed 4 nights in Mar 2024
Response from Ryan on Apr 8, 2024
John, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

8/10 Good

Melissa

Stayed 5 nights in Mar 2024
Response from Ryan on Apr 18, 2024
Thank you for your review! We appreciate it, and hope you visit us again soon!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had many activities like heated pools, lazy river, variety of games. Close to many restaurants. Friendly staff, professional and curteous.
Stayed 2 nights in Mar 2024
Response from Ryan on Apr 8, 2024
Thank you, Christina, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Jud Bordman or Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Ryan on Apr 8, 2024
Jud Bordman, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was great. Just a few fixable problems. We had a super squeaky bathroom door, noisy neighbors with kids, and a bathroom faucet that splashed out all over the mirror, counter and floor if you turned the water on too fast or high. Overall the place was great We love the fire pits, hot tub, lazy river and walking trail.
Stayed 3 nights in Mar 2024
Response from Ryan on Mar 27, 2024
Shawn, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

8/10 Good

Ramon

Stayed 1 night in Mar 2024
Response from Ryan on Apr 18, 2024
Thank you for your review on our resort! We hope you visit us again soon!

10/10 Excellent

Kayla, Trophy Club

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice rooms. Wish there were larger restaurants for such a large complex.
Stayed 2 nights in Mar 2024
Response from Ryan on Mar 27, 2024
Thank you, Kayla, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

amali

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great rooms
Stayed 1 night in Mar 2024
Response from Ryan on Mar 27, 2024
Thank you, Amali, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan on Mar 27, 2024
Thank you, Crystal, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!