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Reviews of Hampton Inn & Suites San Antonio-Downtown/Market Square

2.5 out of 5
Hampton Inn & Suites San Antonio-Downtown/Market Square
411 South Flores Street, San Antonio, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 473 out of 1007 reviews" "
Rating 8 - Good. 256 out of 1007 reviews" "
Rating 6 - Okay. 100 out of 1007 reviews" "
Rating 4 - Poor. 88 out of 1007 reviews" "
Rating 2 - Terrible. 90 out of 1007 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

FELIPE

Liked: Cleanliness, staff & service, property conditions & facilities
clean ,quite and staff was really nice
Stayed 2 nights in Apr 2024

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Needs updating
Stayed 1 night in Mar 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms, breakfast was good
Stayed 1 night in Apr 2024

10/10 Excellent

Salvador

Travelled with family
Liked: Amenities, property conditions & facilities
Pretty nice hotel breakfast was great
Stayed 1 night in Apr 2024

10/10 Excellent

erica

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean ,friendly, very good breakfast good atmosphere close to a lot of dinning and bar's a lot of construction around but love that HEB was across the street ❤️
Stayed 3 nights in Apr 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Raymond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and very quiet. Enjoyed the beautiful view and close to the River Walk.
Stayed 2 nights in Feb 2024

8/10 Good

Tera

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

8/10 Good

Lilia

Extremely noisy footsteps overhead, I felt like there was elephants above me. Hotel needs renovations are updated and upgrading.
Stayed 1 night in Apr 2024

10/10 Excellent

Eng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. Noce rooms. Quiet. Good blackout curtains.
Stayed 2 nights in Apr 2024
Response from Cindy Albano, GM on Apr 10, 2024
Thank you for taking the time to review our hotel. We are so pleased that you enjoyed your stay and especially that our staff and service was to the level that Hilton is known for. How wonderful that you enjoyed the many amenities that we offer. Once again, Thank you.

8/10 Good

Jose Luis

Stayed 3 nights in Mar 2024

10/10 Excellent

Chandi

Liked: Cleanliness, staff & service, property conditions & facilities
Easy yo find and lots of things to do in the area
Stayed 1 night in Apr 2024
Response from Cindy Albano, GM on Apr 9, 2024
Thank you for taking the time to let me know how "Awesome" your stay was. We strive on a daily basis to meet the needs of each and every guest. Once again, Thank you.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Cindy Albano, GM on Apr 9, 2024
Thank you for taking the time to rate us. We thank you for rating us with a 5 Star. I also want to thank you for choosing The Hampton Inn & Suites San Antonio Downtown location for your lodging needs.

10/10 Excellent

Arianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our favorite place to stay in San Antonio!!! Very friendly staff and enjoyable environment
Stayed 3 nights in Mar 2024
Response from Cindy Albano, GM on Apr 4, 2024
Thank you for the generous comments regarding your stay. We appreciate your feedback and I also want to Thank you for choosing Hampton Inn & Suites San Antonio Downtown Market Square for your lodging needs. I look forward to sharing your comments with our employees. They all work hard to ensure that everyone has an exceptional stay! Once again, Thank you.

10/10 Excellent

Alma

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was clean. The staff was very nice. Will be coming back
Stayed 1 night in Mar 2024
Response from Cindy Albano, GM on Apr 1, 2024
Thank you for taking the time to let me know how "Awesome" your stay was. We strive on a daily basis to meet the needs of each and every guest. Once again, Thank you.

6/10 Okay

Jose

Travelled with partner
Liked: Amenities
Still gotta pay for parking and they make you park in a different section far from the hotel
Stayed 2 nights in Mar 2024
Response from Cindy Albano, GM on Apr 1, 2024
Thank you so much for staying with us! It was a pleasure having you and we are happy to see your 3 star review and to hear you had a great stay.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 2 nights in Mar 2024
Response from Cindy Albano, GM on Apr 1, 2024
Thank you for taking the time to rate us. We thank you for rating us with a 4 Star. I also want to thank you for choosing The Hampton Inn & Suites San Antonio Downtown location for your lodging needs.

10/10 Excellent

Irasema

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located within walking distance of the Riverwalk and other attractions. The place looks a little old, but it was clean and the staff was amazing. Breakfast was included, so of course I made myself a Texas shaped waffle to go with my eggs and coffee. I would definitely stay there again. Thanks!
Stayed 1 night in Mar 2024
Response from Cindy Albano, GM on Mar 28, 2024
Thank you for choosing to stay with us and also for taking the time to provide this review of your experience. We are so happy to hear that you enjoyed the hotel and the location. We appreciate all your valuable comments and thank you for choosing us!

6/10 Okay

Sebastian

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Cindy Albano, GM on Mar 28, 2024
Thank you for taking the time to rate us. I also want to thank you for choosing The Hampton Inn & Suites San Antonio Downtown location for your lodging needs.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service
It was great except no fan in bathroom
Stayed 1 night in Mar 2024
Response from Cindy Albano, GM on Mar 27, 2024
Thank you so much for staying with us! It was a pleasure having you and we are happy to see your 4 star review and to hear you had a great stay.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located from the Riverwalk. Ten min Max walking, Five min drive time approx. Rooms and bedding was very comfortable, relaxing and Clean. Overall enjoyed our stay, Multiple amenities to choose from
Stayed 2 nights in Mar 2024
Response from Cindy Albano, GM on Mar 28, 2024
Thank you for taking the time to review our hotel. We are so pleased that you enjoyed your stay and especially that our staff and service was to the level that Hilton is known for. How wonderful that you enjoyed the many amenities that we offer. Once again, Thank you.

10/10 Excellent

Abdullah, Amman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my four-night conference trip, I found this hotel to be a great option for those seeking a pleasant stay at a reasonable cost. The accommodations were clean and quiet, and the staff hospitality was excellent. My only suggestion would be to enhance the breakfast offerings.
Stayed 5 nights in Mar 2024
Response from Cindy Albano, GM on Mar 25, 2024
Thank you so much for taking the time to review us! We appreciate all of the feedback that we receive from our guests! Here at Hampton Inn & Suites Downtown Market Square we strive to provide comfortable and convenient amenities for our on-the-go travelers! Once again, Thank you.

10/10 Excellent

Guy, Englewood

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Mar 2024
Response from Cindy Albano, GM on Mar 27, 2024
Thank you for the kind words regarding The Hampton Inn & Suites Downtown Market Square. We strive on a daily basis to meet the needs of each and every guest. I look forward to sharing your comments with our "Staff". It gives them a sense of accomplishment when they hear comments like this from "our" Guest's.Once again, Thank you.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Cindy Albano, GM on Mar 21, 2024
Thank you for taking the time to let me know how awesome we were. We all work together as a team to ensure that our guest's feel like they are at home. Once again, Thank you.

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 2 nights in Mar 2024
Response from Cindy Albano, GM on Mar 20, 2024
Thank you for the five-star review! We're delighted to hear that you enjoyed all our Hampton Inn & Suites Downtown Market Square' amenities. We're also pleased that our staff took great care of you during your stay. Look forward to having you back the next time you are in San Antonio!

10/10 Excellent

Leonor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, clean good price
Stayed 1 night in Mar 2024
Response from Cindy Albano, GM on Mar 20, 2024
Thank you for taking the time to share your experience at the Hampton Inn & Suites Downtown Market Square. We were happy to hear you enjoyed your stay with us and enjoyed the property.

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Cindy Albano, GM on Mar 20, 2024
Thank you for taking the time to share your recent stay experience with your fellow Expedia customers. We appreciate the time it takes to share feedback.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is terrible
Stayed 3 nights in Mar 2024
Response from Cindy Albano, GM on Mar 20, 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the parking. We appreciate the time it takes to share feedback. Once again, I apologize.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The AC in our room wasn't working
Stayed 1 night in Mar 2024
Response from Cindy Albano, GM on Mar 20, 2024
Thank you for taking the time to give me feedback regarding your recent stay. Your feedback enables me to target problem areas and to make necessary changes. I also wish to apologize for any inconvenience this may have caused to you.

8/10 Good

Yuliana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location was great, safe area and walking distance to HEB, the indoor pool was a plus, minus the fact that they did not have towels and when I asked the staff they said they would restock, however after an hour we never got them, I think it’s because they were washing them. Overall everything was good.
Stayed 1 night in Mar 2024
Response from Cindy Albano, GM on Mar 20, 2024
Thank you for taking the time to give me feedback regarding your recent stay. Your feedback enables me to target problem areas and to make necessary changes. I also wish to apologize for any inconvenience this may have caused to you.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 1 night in Feb 2024
Response from Cindy Albano, GM on Mar 20, 2024
Thank you for the five-star review! We're delighted to hear that you enjoyed all our Hampton Inn & Suites Downtown Market Square' amenities. We're also pleased that our staff took great care of you during your stay. Look forward to having you back the next time you are in San Antonio!

10/10 Excellent

Arturo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. room was clean good location.
Stayed 3 nights in Feb 2024
Response from Cindy Albano, GM on Mar 20, 2024
Thank you for choosing to stay with us and also for taking the time to provide this review of your experience. We are so happy to hear that you enjoyed the hotel and the location. We appreciate all your valuable comments and thank you for choosing us!

8/10 Good

Felecia

Travelled with family
Liked: Staff & service, amenities
The room was clean. The reason for the three stars is the smell. Kind of smelled like something was wet and drying or, old water. We couldn't find or figure out what it was.
Stayed 1 night in Mar 2024
Response from Cindy Albano, GM on Mar 5, 2024
Dear Valued Guest Thank you for taking the time to express some concerns that you experienced. I want to extend an apology for any problems that you experienced. I read each and every review to see how I can improve or exceed guest expectations. Once again, I apologize.

10/10 Excellent

IRASEMA, Waco

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Cindy Albano, GM on Mar 5, 2024
Thank you for taking the time to give us some feedback. We strive on a daily basis to meet the needs of each and every guest. From our Front Desk Associates to our Room Attendants, we want to ensure that "Our" Guest's are being provided with the highest quality of Service.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They clean and refresh towels everyday. Room was clean and smelled so good everyday of our stay.
Stayed 5 nights in Feb 2024
Response from Cindy Albano, GM on Mar 5, 2024
Thank you for taking the time to share your recent stay experience with your fellow Expedia customers. We appreciate the time it takes to share feedback. We are thrilled that you enjoyed the stay! The staff at Hampton Inn San Antonio Downtown Market Square is happy to make memorable stays.

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have for this hotel is the parking. You have to park in a very sketchy building next door and it doesn’t look safe.
Stayed 1 night in Feb 2024
Response from Cindy Albano, GM on Apr 4, 2024
Thank you for taking the time to let me know how awesome we were. We all work together as a team to ensure that our guest's feel like they are at home. Once again, Thank you.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Cindy Albano, GM on Mar 20, 2024
Thank you so much for taking the time to review us! We appreciate all of the feedback that we receive from our guests!

10/10 Excellent

Michael L

Travelled with family
Liked: Staff & service, amenities
The hotel is located on a busy intersection in the downtown area of San Antonio. The hotel grounds were in good shape, however, you did not have to walk far to see allot of trash and some homeless camps.
Response from Cindy Albano, GM on Mar 5, 2024
Thank you for choosing to stay with us and also for taking the time to provide this review of your experience. We are so happy to hear that you enjoyed the hotel and the location. We appreciate all your valuable comments and thank you for choosing us!

10/10 Excellent

Daniella

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Cindy Albano, GM on Mar 20, 2024
Thank you so much for staying with us! It was a pleasure having you and we are happy to see your 5 star review and to hear you had a great stay.

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cindy Albano, GM on Mar 20, 2024
Thank you so much for staying with us! It was a pleasure having you and we are happy to see your 5 star review and to hear you had a great stay.

10/10 Excellent

Terrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Cindy Albano, GM on Mar 20, 2024
Thank you for taking the time to share your recent stay experience with your fellow Expedia customers. We appreciate the time it takes to share feedback.

10/10 Excellent

Esther

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cindy Albano, GM on Mar 20, 2024
Thank you so much for staying with us! It was a pleasure having you and we are happy to see your 5 star review and to hear you had a great stay.

2/10 Terrible

Alok

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Check in took 30 minutes. Went to the room and kid tried to connect to WiFi. Would not connect. Called the front desk and found out the lady never checked us in. Just gave us the room key.
Stayed 1 night in Feb 2024
Response from Cindy Albano, GM on Mar 5, 2024
Thank you for taking the time to give us feedback regarding your recent stay. Please accept our sincere apology for the shortcomings you experienced and we regret you found the level of service you received, less than satisfactory, all this information enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate all your valuable comments and welcome any opportunity to improve.

8/10 Good

Angie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jan 2024
Response from Cindy Albano, GM on Mar 20, 2024
Thank you for the four-star review! We're delighted to hear that you enjoyed all our Hampton Inn & Suites Downtown Market Square amenities.

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Cindy Albano, GM on Mar 20, 2024
Thank you for the four-star review! We're delighted to hear that you enjoyed all our Hampton Inn & Suites Downtown Market Square amenities.

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities, not the construccion going on around the area
Stayed 1 night in Feb 2024
Response from Cindy Albano, GM on Mar 5, 2024
Thank you for choosing to stay with us and also for taking the time to provide this review of your experience. We are so happy to hear that you enjoyed the hotel and the location. We appreciate all your valuable comments and thank you for choosing us!

10/10 Excellent

Jesica

Liked: Cleanliness, staff & service, property conditions & facilities
This property is walking distance to the riverwalk. There is a grocery store HEB across the street which is convenient. The area around the hotel had closed abandoned shops and buildings around it. Given that I felt safe walking to and from the riverwalk. Parking was only 10 dollars a day. Less than the other places I had looked into closer to the riverwalk. They also had your standard free breakfast which was great to get the day going.
Stayed 3 nights in Jan 2024
Response from Cindy Albano, GM on Mar 5, 2024
Thank you for the five-star review! We're delighted to hear that you enjoyed all our Hampton Inn & Suites Downtown Market Square' amenities. We're also pleased that our staff took great care of you during your stay. Look forward to having you back the next time you are in San Antonio!

10/10 Excellent

Rodolfo

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were big and comfy
Response from Cindy Albano, GM on Mar 5, 2024
Thank you for the kind words regarding The Hampton Inn & Suites Downtown Market Square. We strive on a daily basis to meet the needs of each and every guest. It pleases our staff when they read that they have made a difference in a Guest's stay.

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very good everything
Stayed 1 night in Feb 2024
Response from Cindy Albano, GM on Mar 5, 2024
Thank you for taking the time to share your recent stay experience with your fellow Expedia customers. We appreciate the time it takes to share feedback. Thank you for staying with us, please travel safely, and we hope you will return soon.