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Reviews of Clarion Pointe near Medical Center

2.5 out of 5
Clarion Pointe near Medical Center
4803 Manitou, San Antonio, TX

Reviews

7.2

Good

Rating 10 - Excellent. 439 out of 1132 reviews" "
Rating 8 - Good. 243 out of 1132 reviews" "
Rating 6 - Okay. 161 out of 1132 reviews" "
Rating 4 - Poor. 115 out of 1132 reviews" "
Rating 2 - Terrible. 174 out of 1132 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Romel

Business traveller, Travelled with partner
Liked: Staff & service
The room was really nice. I enjoyed my stayed 🙌💯
Stayed 1 night in Apr 2024

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Halls smelled like water lol but overall the room was very nice and clean. Would stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Viviana

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Really good Envirement and Friendly welcoming Staff Thank Y’all very Muchh
Stayed 1 night in Apr 2024

6/10 Okay

Tanya

Travelled with family
Liked: Staff & service
it has some opportunities for improvment in the facilities i think it need a little remodeling or fixing like the restrooms and the walls, overall it was a ok!
Stayed 2 nights in Apr 2024

6/10 Okay

Doralee

Liked: Staff & service, property conditions & facilities
I loved it it was quiet and peaceful and they staff was great and friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Diana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Comfy bed. Quiet.
Stayed 2 nights in Apr 2024

6/10 Okay

Sam

Travelled with partner
Good cheap affordable
Stayed 1 night in Apr 2024

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

revis

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Needs a security on watch, people had their trucks broken into. Staff was great though
Stayed 1 night in Apr 2024

8/10 Good

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Great beds!!!
Stayed 2 nights in Apr 2024

8/10 Good

dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front stairs not working
Stayed 1 night in Apr 2024

10/10 Excellent

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Ryan

Travelled with family
Liked: Staff & service
We stayed during the Solar Eclipse. At that time rates were tripled. But that was the same everywhere. I'm going to review this like it was a regular stay at regular rates, and by that standard this is a good value. It's better than comparable budget motels/hotels in the same price range. Pool looked nice, easy access to 410, more than enough parking.....you won't do better in San Antonio in this price range.
Stayed 2 nights in Apr 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to go anywhere!
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Alexandria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room smelled bad when i checked in and there was mold in the tub. The pool was absolutely freezing and my kids were unable to swim. They chraged me a $150 fee for smoking, and I have never smoked in my life. They will not give me my money back. I will never stay at a Clarion again.
Stayed 5 nights in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice selection of breakfast which they do serve from 6:30 am to 9:30am
Stayed 2 nights in Apr 2024

4/10 Poor

Rose

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The first thing that caught my attention was the lack of safety in this hotel. The back door stayed unlocked so anybody could quickly access the property without needing to check in with anyone. It was extraordinary for a hotel to ignore security that much. Secondly, the staff was incompetent and unprofessional. The front desk personnel gave me a key card for an already occupied room. To make matters worse, I was embarrassed and shocked at best when I walked into that naked person who occupied the room. I ran back to the front desk to discuss the issue with three persons on duty, plus the manager, who happened to be present and was about to leave. Nobody seemed to know who occupied the room; instead of an apology, I impatiently watched them discuss back and forth about who checks whom in that room. That was a terrible experience, and I was highly disappointed and disgusted.
Stayed 1 night in Apr 2024

6/10 Okay

Maria x

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

josue

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great parking
Stayed 1 night in Apr 2024

10/10 Excellent

Ayodeji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Mario

Stayed 1 night in Apr 2024

6/10 Okay

Leonardo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Trevor

Disliked: Property conditions & facilities
Bed was really comfortable. But the whole place could use some attention; lots of chipped paint, wear and tear around the place. Noticable stains in some areas (lamp shades).
Stayed 2 nights in Mar 2024

2/10 Terrible

Celeste

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Leodoro

Stayed 1 night in Mar 2024

2/10 Terrible

Andrea

Travelled with group
Disliked: Cleanliness, staff & service, amenities
They asked for a 50$ deposit of cash when I got there mins you it was never mentioned during booking. I paid it and when I was checking out the said they do not return it until 9am. Which nobody had told me that. I told them I have to be at the airport at 7 am and they said they could change me 100 dollars on my card and refund it that way!!!!! I was like absolutely not that is dumb and I’m about to go on vacation I need my money. Needless to say I don’t get my money back! They said they will be sending me a check in the mail. I am not to hopeful about that!
Stayed 1 night in Mar 2024

2/10 Terrible

Laura

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
front desk was excellent service ! Our room wasn’t very clean and had a bad smell! Bathroom door and walls were splattered with stains! Breakfast experience bad!
Stayed 1 night in Mar 2024

4/10 Poor

Pamela, Troy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Run down hotel
Stayed 5 nights in Mar 2024

2/10 Terrible

Abigail

Stayed 1 night in Mar 2024

10/10 Excellent

Abby

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place
Stayed 1 night in Mar 2024

10/10 Excellent

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Alan

Liked: Cleanliness
Room was okay but location didn’t offer much.
Stayed 1 night in Mar 2024

8/10 Good

Shaydie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The two women at the front desk were very friendly and welcoming!
Stayed 1 night in Mar 2024

4/10 Poor

Jorge

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Beds are left unattended for 3 days as per hotel policy. Never saw something similar.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ricardo Rodriguez

Liked: Cleanliness, staff & service, property conditions & facilities
good service
Stayed 1 night in Mar 2024

8/10 Good

Ana María

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 3 nights in Mar 2024

8/10 Good

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Room smell very nice, but it needs something to fix inside the room
Stayed 1 night in Mar 2024

6/10 Okay

Aurelia

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
Front desk person had an attitude when I told her the $60 deposit must be charged to my card. They wanted cash. All other staff that we interacted with were very polite and helpful. Room was decent. Clean. Bathroom was clean. It’s your typical budget stay place.
Stayed 1 night in Mar 2024

6/10 Okay

Ann

Liked: Staff & service
Stayed 7 nights in Mar 2024

6/10 Okay

M

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Richard

Disliked: Staff & service
Typically, I don’t roast a property – or even review it in detail – unless I had a particularly notable experience. The staff working the night shift who checked me in were a delight. A manager working the following morning was extremely rude. Arbitrarily denying a late checkout is fine; cancelling breakfast for all guests 30 minutes early without an explanation is fine; hanging up on customers who call to express their grievances is not. I think the hotel overall is fine to stay at, despite some noise. But I will definitely not forget how pathetic the manager’s performance was, and for that reason, I will not be back.
Stayed 1 night in Mar 2024

10/10 Excellent

Gilbert R

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay. I felt secure and safe. Some slight loud talking but did not last too long.
Stayed 1 night in Mar 2024

4/10 Poor

Rogerio

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

mulugeta

Disliked: Cleanliness, staff & service, property conditions & facilities
The location it ok, but the hotel cleanliness very poor . I don’t recommend anybody.
Stayed 1 night in Mar 2024

10/10 Excellent

Reagan

Liked: Cleanliness, staff & service, property conditions & facilities
I like
Stayed 1 night in Mar 2024

10/10 Excellent

Gilbert R

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have issues. Was quite in the area I was at
Stayed 2 nights in Mar 2024