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Reviews of The Westin San Antonio North

4 out of 5
The Westin San Antonio North
9821 Colonnade Blvd, San Antonio, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 554 out of 1001 reviews" "
Rating 8 - Good. 198 out of 1001 reviews" "
Rating 6 - Okay. 116 out of 1001 reviews" "
Rating 4 - Poor. 71 out of 1001 reviews" "
Rating 2 - Terrible. 62 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Karina

Business traveller
Disliked: Cleanliness, property conditions & facilities
Hotel had ants in the bathroom and the bathroom countertops were not clean…sticky. I bought some cleaners and tried to clean everything but the ants came back. Not the best in San Antonio.
Stayed 3 nights in May 2024

8/10 Good

Jesus, Mission

Liked: Cleanliness, staff & service, property conditions & facilities
Ok a little bit old
Stayed 1 night in May 2024

8/10 Good

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Dina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about my stay was amazing.
Stayed 1 night in May 2024

10/10 Excellent

Ezequiel, Los Fresnos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024

10/10 Excellent

Eliud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and staff was friendly. No problem with my stay.
Stayed 1 night in May 2024

10/10 Excellent

Dawanda

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice the staff was friendly and helpful
Stayed 3 nights in May 2024

10/10 Excellent

Niyazi

Travelled with family
Liked: Amenities
Every thing was fantastic
Stayed 1 night in May 2024

10/10 Excellent

john, SAN GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Cierra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is great! The hotel staff was amazing. Very quick to help. The rooms definitely need updating. There was some trash left under the bed from other occupants.
Stayed 3 nights in May 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in May 2024

6/10 Okay

Miguel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Really clean but really old property.
Stayed 3 nights in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Francois

Business traveller
Liked: Cleanliness
Gym if tiny, poorly equipped and poorly ventilated. Overcrowded.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome All Around the Board.. I Think I would like to work there if I could.. it was that Good..
Stayed 1 night in May 2024

4/10 Poor

Roberto

Business traveller
Disliked: Staff & service
The lady that checked me in was short and not friendly at all. So much for southern hospitality. The ice machine on our floor did not work.
Stayed 1 night in May 2024

10/10 Excellent

Nidia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at Westin Hotel and I wanted to take a moment to express my sincere gratitude for the exceptional experience I had during my stay. The room I stayed in was not only comfortable but well-clean. Thank you!
Stayed 2 nights in May 2024

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close from downtown and Shopping Areas
Stayed 1 night in May 2024

8/10 Good

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Indoor pool was way too cold to be indoors.
Stayed 3 nights in May 2024

10/10 Excellent

EARL L.

Stayed 1 night in May 2024

2/10 Terrible

Barry, Delray Beach

Stayed 1 night in Apr 2024

10/10 Excellent

CYNTHIA LYNNE, thomasville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property inside and out.
Stayed 3 nights in Apr 2024

10/10 Excellent

Glenda

Stayed 1 night in Apr 2024

8/10 Good

Joseph

Liked: Staff & service
Disliked: Cleanliness, amenities
Pool and gym were underwhelming and dirty. Overall cleanliness outside of amenities rooms was great tho
Stayed 3 nights in Apr 2024

6/10 Okay

Alvis

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower was clogged so water was rising while showering. The bathroom sink faucet leaked out the top onto the counter. The body wash bottle wasn’t replaced before arrival it was completely out. There was a black ring inside the toilet that got cleaned out the next day instead of before arrival. Carpet smelt old. Staff was super nice and friendly, and handled addressed issues we needed handled but I’ll definitely be looking for a different hotel next time I travel to San Antonio.
Stayed 3 nights in Apr 2024

8/10 Good

Satish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Marisol

Travelled with partner
Liked: Cleanliness, staff & service
Everything was amazing !
Stayed 1 night in Apr 2024

10/10 Excellent

Tarek

Stayed 1 night in Mar 2024

6/10 Okay

Cinthia

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room we stayed in was very outdated. The bathroom looked really old and dirty. The bathtub was stained and there was no ventilation in there. The ventilation issue made getting ready challenging as the mirror was too foggy after showering and it felt too humid. The air in the entire room smelled musty and it felt stuffy. The baseboard strip in the room was peeling away from the wall. This made the room look like a motel room. If the room would have been in better shape we would have loved our stay here.
Stayed 2 nights in Mar 2024

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you want a comfy bed
Stayed 1 night in Apr 2024

2/10 Terrible

ROY

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no system and we had to wait for more than 30 Mins to get our room
Stayed 1 night in Apr 2024

10/10 Excellent

Dyann, Beaumont

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking for karate tournament and the rooms were great!
Stayed 1 night in Apr 2024

10/10 Excellent

Eniza

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Bryan, Jackson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

10/10 Excellent

TIEISHA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024

10/10 Excellent

Margeaux

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Mar 2024

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent!
Stayed 3 nights in Mar 2024

6/10 Okay

Anthony

Travelled with partner
Disliked: Property conditions & facilities
This property needs to be updated asap. It has certainty lost its luster

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Matthew

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in time stated 3pm. However, upon arrival our room was not ready until 4pm. This was challenging with an infant. I would not advertise 3pm as check in if you cannot accommodate it.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. I enjoyed my stay & would recommend it to others!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great location
Stayed 3 nights in Mar 2024

8/10 Good

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk greeter was so nice and helpful, front desk was so nice. Love the hospitality..
Stayed 2 nights in Mar 2024

4/10 Poor

Stacy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel room and hallway has bad odor. Sheets were left with stains. Needs major renovation!
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff for super respectful and lovely and the sauna was my favorite!!
Stayed 3 nights in Mar 2024

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , staff friendly, rooms clean, but can hear through walls.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities
Lovely stay! Will come again
Stayed 2 nights in Mar 2024

10/10 Excellent

Youssoufe

Liked: Cleanliness, amenities
Great Hotel. Loved everything about it.
Stayed 1 night in Mar 2024