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Reviews of Hyatt Vacation Club at Wild Oak Ranch, San Antonio

3.5 out of 5
Hyatt Vacation Club at Wild Oak Ranch, San Antonio
9700 West Military Drive, San Antonio, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 551 out of 796 reviews" "
Rating 8 - Good. 156 out of 796 reviews" "
Rating 6 - Okay. 57 out of 796 reviews" "
Rating 4 - Poor. 12 out of 796 reviews" "
Rating 2 - Terrible. 20 out of 796 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a vacation Resort i enjoyed myself wish i could have stayed longer
Stayed 1 night in Mar 2024

10/10 Excellent

Talita, stoughton

.
Stayed 3 nights in May 2024

6/10 Okay

Kurtis T

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Arrived and the lazy river was not open due to maintenance. Really the only reason I wanted to stay here so that was really disappointing. The restaurant food was about the same quality you would get from a theme park. Not that great. On the plus side the resort was clean, the condo was great! Only the pictures show a Jacuzzi tub in the bathroom. Ours just had a small porcelain tub. Clothes Iron provided in the room was broken and poured water everywhere.
Stayed 2 nights in May 2024

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s not much to do in San Antonio… but that’s ok because this place is so amazing you can just stay on the resort… the rooms are amazing and the property is gorgeous and full of fun things to do
Stayed 2 nights in Mar 2024

10/10 Excellent

Jessica l

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 4 nights in Mar 2024

2/10 Terrible

Matthew

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
If you are going to label your operation as a “resort” you should communicate with your customers that a feature of the resort is not functioning. It is common practice to send your customer an email if a feature is no to function and will not be prepared during the time of your stay. I would have chosen a different date if I was told on the front end about the lazy river issue. In addition, a “resort” should have a restaurant that is open longer than 11am-5pm.
Stayed 2 nights in May 2024

10/10 Excellent

Holland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Chris, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I only picked this resort for the lazy River. It was closed and I was not notified. I would have changed plans . Notify customers when your amenities are not available.
Stayed 2 nights in May 2024

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Overall great place but they should announce on their page or website that the lazy river is closed on Monday and Tuesdays… that’s why alot of people go Other than that great time
Stayed 3 nights in May 2024

10/10 Excellent

Matt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was extremely clean and staff were beyond courteous, respectful and kind.
Stayed 8 nights in May 2024

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were roomy and nicely kept.
Stayed 4 nights in May 2024

10/10 Excellent

Kimberly, Billings

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the lazy river, swimming pool and the properties many walking trails.
Stayed 3 nights in May 2024

8/10 Good

Julius

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall, enjoyed the stay. However, and unfortunately- ours was a noise-filled stay; in that the room next door, had kids & adults that kept loud noise from sunup to sundown. Likewise, and when we advised the young lady at checkout- her demeanor was nonchalant (could care less).
Stayed 1 night in May 2024

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience of everything being so close to each other. Didn't like the check in time at 4pm. And check out at 10am. That's not even 24 hours. The restaurant closing at 8 pm. Isn't optimal either..
Stayed 1 night in May 2024

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Joy Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a suite with 5 people and there was a lot of room. It had a full kitchen and dryer &washing machine which was nice to have. The pools were nice and kept up. The athletic center had various popular machines available.
Stayed 4 nights in May 2024

10/10 Excellent

Hugo

Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and clean place
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Asheana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Rummy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Yadira, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the stay . We will be going back .
Stayed 1 night in Apr 2024

8/10 Good

Tameka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Natalie

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was great and very different from a standard hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a long weekend here with our two teenagers. The two bedroom suite was perfect for us. The property was beautiful and peaceful. The pool and lazy river were great also. We would definitely come back again!
Stayed 2 nights in Apr 2024

10/10 Excellent

KAYLA MARIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well decorated and cozy. Wish the pools stayed open later!
Stayed 4 nights in Apr 2024

8/10 Good

Jannelle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and amenities. Rooms are older but clean and as described.
Stayed 2 nights in Apr 2024

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property and the service, the amenities were great. Throughly enjoyed making smores at the fire pits....they have a smores kit!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly property. Our room was very spacious.
Stayed 5 nights in Apr 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Christina

Stayed 1 night in Feb 2024
Response from Ryan on Apr 25, 2024
Thank you, Christina, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great family destination. I saw several grandparents with thier grandchildren. Has several amenities for entertaining young children onsite.
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 25, 2024
Thank you, Jeffrey, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Carlos R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lol
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 23, 2024
Thank you, Carlos, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was a beautiful property with excellent amenities. Unfortunately, they messed up our bill so badly it took several trips to the desk to fix. I had completely paid through Expedia but the facility was charging me every day for the room like it wasn’t paid for. Also upon check in we were given keys to a room and they didn’t work. We went back to the desk, they gave us new keys. We entered the room and surprised a family who were already in the room. It was really awkward. They had given us the keys to an occupied room. When I went to get the bill corrected they looked at me like I was the one who was wrong. It was a totally unnecessary situation. I was embarrassed but stayed calm and professional It unfortunately put a damper on an otherwise good vacation. Also be aware that if you use a debit card for the deposit and use any food services, they will increase your deposit by random large amounts everyday. We spent $200 at the restaurant and had over $500 in holds out on our card. It made no sense. Again they were short and rude when I tried to get an explanation. We stay at hotels all the time and this has never happened.
Stayed 4 nights in Apr 2024
Response from Ryan on Apr 23, 2024
Thank you for your review. We sincerely apologize for the billing issues and room key mix-up during your stay. We understand how frustrating these situations can be, and we regret the unnecessary stress they caused. We appreciate your compliments on the property and amenities.

10/10 Excellent

Christina, Port Monmouth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pool is great for younger children as depth is mostly 3.5 ft through out the pool.
Stayed 3 nights in Apr 2024
Response from Ryan on Apr 23, 2024
Thank you, Christina, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Rooms are amazing. Awesome facilities
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 23, 2024
Mitchell, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Maylin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and all the amenities. It is really relaxing.
Stayed 1 night in Apr 2024
Response from Ryan on Apr 23, 2024
Thank you, Maylin, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean. Bed was comfy. Pool, lazy river and other amenities are wonderful. Definitely recommend
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us. We greatly appreciate it, and hope you visit us again soon.

10/10 Excellent

Devon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay. Would recommend!
Stayed 5 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

10/10 Excellent

Mistine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Units were spacious, nicely furnished and great beds. Our ground floor room had a porch that opened onto green space. The resort was beautiful! Loved the shaded walking trails. The pool, spas, water slides and lazy river were fantastic. Location was ideal. Easy access onto loops that made it easy to get to downtown San Antonio, air port and amusement parks within 20-30 minutes. There were so many close options to restaurants and shopping.
Stayed 5 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

10/10 Excellent

Adriana, Live oak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
great stay!
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food wose cold by the time we got it
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for your review. We apologize for the negative experience with your food. We will address these areas for improvement.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with plenty of things to do at the resort!
Stayed 3 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

10/10 Excellent

Edward

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The only issue we had was that everything closes SOOOO early. If you are out at any of the attractions you will miss the lazy river (closes at 7). Can’t get a drink after 9. However, it was clean, peaceful, relaxing and fun.
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 23, 2024
Edward, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

6/10 Okay

Bobbi

The pool was great. Service at the front desk was a little slow. The property is clean, but a bit worn.
Stayed 6 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for your review. We apologize for your experience with the front desk. We hope you enjoyed your stay with us.

10/10 Excellent

Itzel

Stayed 1 night in Mar 2024