Exterior

Reviews of Microtel Inn & Suites by Wyndham Salt Lake City Airport

2 out of 5
Microtel Inn & Suites by Wyndham Salt Lake City Airport
61 Tommy Thompson Rd, Salt Lake City, UT

Reviews

7.6

Good

Rating 10 - Excellent. 696 out of 1908 reviews" "
Rating 8 - Good. 533 out of 1908 reviews" "
Rating 6 - Okay. 314 out of 1908 reviews" "
Rating 4 - Poor. 213 out of 1908 reviews" "
Rating 2 - Terrible. 152 out of 1908 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Ajit

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property itself is clean. But maintenance is poor. My room did not have hot water and since I was checking out early morning, I had to leave without a shower. The room service had not replaced the toiletries and the hand soap was empty. When I complained at the reception about the lack of hot water and and empty soap dispenser, the person just shrugged and smiled. I don't think I'll be staying here again.
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Ajit,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We will address the maintenance and service issues mentioned to ensure a more pleasant experience for our future guests. Your comments will be shared with the team for further improvement. We appreciate you bringing this to our attention.

8/10 Good

Lillian

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff knowledgeable
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Lillian,We're pleased to hear that you found our staff knowledgeable. Our team strives to provide excellent service to all our guests. Should you have any further feedback or questions, please do not hesitate to reach out to us directly.

10/10 Excellent

Donalyn Gajultos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Donalyn Gajultos,We're thrilled to hear you had a wonderful stay with us! Please feel free to reach out if there's anything else we can assist you with.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed for one night.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Katherine,We're delighted to hear that our hotel met your needs during your stay. If you ever find yourself in the area again, we hope you choose to stay with us.

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to the airport was main reason in choosing this accommodation. Check in very easy. Staff was very cordial and efficient
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Ruth,We are delighted to hear that our convenient location and efficient check-in process met your expectations during your recent stay. Our staff takes great pride in providing exceptional service to all our guests. Should you have any further feedback or need assistance, please do not hesitate to contact us directly.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of this hotel is directly proportional to what you pay. It’s clean and close to the airport. A quiet, clean place to lay your head. The walls are a little thin so you can hear the rooms next to you every move. But overall for the money I would recommend.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Katherine,We appreciate your feedback on our hotel's cleanliness and proximity to the airport. We strive to offer good value to our guests. Your recommendation is valued, and we hope to welcome you back for another pleasant stay in the future.

2/10 Terrible

Janvier

Disliked: Cleanliness, staff & service, property conditions & facilities
Noises from another rooms , stains on bedsheets Water to get warm takes 10 minutes omg
Stayed 3 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Janvier,We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with our team for further improvement. Should you wish to discuss your stay in more detail, please feel free to contact our management team directly.

4/10 Poor

Sara

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Sara,We apologize for any shortcomings during your stay with us. Please feel free to reach out to us with any feedback you may have so we can address your concerns accordingly.

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Loud noise at light.
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Charles,We regret to hear that you experienced noise disruptions during your stay. Our team strives to maintain a peaceful environment for all guests. Your feedback is valuable, and we encourage guests to contact us directly with any concerns during their stay for prompt assistance.

4/10 Poor

Andy

I reserved this hotel for the shuttle service to the airport in Salt Lake City. When I arrived the shuttle driver was not available and this caused me to spend $60 on a rental. I’m asking for a discount on my stay for the cost of the rental. I asked the front desk to help with this matter, but no help or assistance was offered.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Andy, We appreciate your feedback regarding your recent stay. It's regrettable to hear about the inconvenience you faced with the shuttle service. Your concerns have been noted, and we recommend reaching out to our management team directly for further assistance regarding your request for reimbursement.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Jack,We appreciate your feedback on our friendly staff during your stay. Guest satisfaction is our top priority, and we strive to provide exceptional service at all times. If you have any further comments or concerns, please do not hesitate to contact our management team.

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Right next to the highway, very loud, not clean, and beds were very uncomfortable. Shocked it’s rated so highly on Expedia.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Michelle,We appreciate you sharing your feedback with us. We strive to meet guest expectations and regret to learn your experience fell short. Should you wish to discuss your stay further, please feel free to reach out to our management team for assistance.

10/10 Excellent

Rosa, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Rosa,We're delighted you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We'd love to hear from you.

10/10 Excellent

Linda, Medical Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were attentive and friendly
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Linda,We are pleased to hear that our staff made your stay enjoyable. Thank you for sharing your positive experience with us. We value your feedback and hope to welcome you back in the future.

8/10 Good

gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice area for us to stop as we travel. Easy access from freeway
Stayed 1 night in Apr 2024
Response from Management on Apr 14, 2024
Thank you for staying with us. We hope we were able to meet your expectations. We look forward to you staying with us again in the future.

2/10 Terrible

Dion

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t have hot water and would give partial refund smh horrible customer service
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Dion, We apologize for any inconvenience you experienced during your stay. We recommend reaching out to our management team directly to address your concerns further. Your feedback is valuable to us as we strive to improve the guest experience. Thank you for bringing this to our attention.

10/10 Excellent

Seth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Seth,We are pleased to hear that you found our staff to be welcoming during your stay. Your kind words are greatly appreciated, and we hope to welcome you back in the future for another positive experience.

6/10 Okay

Wes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are on the freeway side it is very noisy. Sheets were a bit rough on the skin. Other than that it is a good place for a one night stay.
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Wes,We're sorry to hear about the noise disturbance and the bedding experience you had during your stay. Guest feedback is valuable in our commitment to continually improving our services. Your thoughts will be shared with our team for review and consideration.

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!!
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Marcos,We are pleased that you found our hotel to be very clean during your recent stay. Our team works diligently to ensure a high standard of cleanliness for all our guests to enjoy a comfortable experience. Should you have any further feedback or inquiries, please do not hesitate to reach out to our management team.

2/10 Terrible

Kari

Travelled with family
Disliked: Cleanliness, staff & service
There was crap (literally) in the toilet when we arrived, toilet didn’t work at all. Bathroom and carpet were filthy. Shuttle service was terrible. Overall a bad stay, will not book with Microtel again.
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Kari, Thank you for sharing your recent experience at our hotel. We regret to hear about the challenges you encountered during your stay. Maintaining cleanliness and providing reliable service are our top priorities, and we apologize for any inconvenience caused. Your feedback will be shared with the relevant teams for further review and improvement. We appreciate your comments and hope you will consider reaching out to our management team directly to address your concerns further.

8/10 Good

Greg

Travelled with family
Disliked: Property conditions & facilities
The place needs to be renovated.
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Greg,We appreciate your feedback and will share your thoughts with our management team for future improvements. Thank you for bringing this to our attention.

8/10 Good

Antjuan

Liked: Staff & service
Nice
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Antjuan,We appreciate your review and are delighted to hear you found our hotel nice. Should you have any further feedback or need assistance, please feel free to reach out to our management team.

6/10 Okay

Melissa

Travelled with family
Stayed to be near airport for early morning flight. Check in was quick and pleasant. Hotel was dated and the beds were very firm. Shuttle driver was timely and helpful.
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Melissa, We appreciate your feedback on your recent stay with us. It's great to hear you found our check-in process efficient and our shuttle service prompt. We are sorry to hear you found the hotel dated and the beds too firm. We will share your comments with our team for future improvements. Thank you for choosing to stay with us before your flight.

10/10 Excellent

Marion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to both airport and downtown, nice continental breakfast. Not as quiet as some other places due to proximity to airport and I 80, but did not stop me from getting sleep. Good price.
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Marion,We're glad you enjoyed our convenient location and breakfast offerings. Rest assured, your comfort is important to us despite any noise from nearby roads. Thank you for choosing our hotel for your stay.

10/10 Excellent

Susana

Liked: Staff & service, property conditions & facilities
Too noisy due to airport been close
Stayed 2 nights in Apr 2024
Response from Manager on Apr 12, 2024
Hello Susana,We apologize for any inconvenience caused by the noise from the nearby airport. We strive to provide a comfortable stay for all guests and regret if the noise levels affected your experience. Your feedback is valuable, and we recommend reaching out to our management for further assistance or alternative accommodations for your future travels.

4/10 Poor

Stasia

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Stasia, We appreciate you choosing our hotel for your recent stay. Please feel free to reach out to us directly with any feedback you may have so we can address your concerns promptly. We value your experience and look forward to the opportunity to improve your next visit.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness
They talks good care of us here.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Cindy,We are delighted to hear that you felt well taken care of during your stay with us. We value your feedback and strive to provide exceptional service to all our guests. Should you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us.

10/10 Excellent

Ellen

Business traveller, Travelled with partner
Liked: Staff & service
Front desk guy was friendly and welcoming
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Ellen,We appreciate your positive feedback regarding our front desk team's hospitality and warmth during your stay. It's always our goal to provide a friendly atmosphere for our guests to feel comfortable and valued throughout their visit. If you have any further comments or suggestions, we encourage you to reach out to our management team directly for any further assistance.

6/10 Okay

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loud crowd of people, in hallway, and about 3-4am, that lasted long enough to significantly interrupt our sleep. No fresh fruit or adequate protein options for breakfast. It is a very clean and overall good and accessible facility.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Debra,We regret to hear about the disturbances during your stay and appreciate your compliments on our cleanliness and accessibility. We value your feedback on breakfast options and will share it with the team for future improvements. Contact management directly for any further assistance or feedback.

4/10 Poor

Heidi

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Close to the airport which was nice. We scheduled a shuttle at 4am for our 6am flight. When we got to the lobby we were told by the front desk that the shuttle was down so he was calling Lyfts instead. There were 2 other groups in the lobby so he told us we’d have to wait until 4:30am. I explained we were worried about making our flight and he kept telling me it would be just a few more minutes. At 5am a driver showed up in the smallest car which could barely hold our luggage. The driver was driving erratic and we actually slipped on the highway and almost rolled. We were so late getting to the airport that we missed our flight. I told the front desk agent that it would have been far better to just us up front the rides were delayed and we would have figured out our own but instead he kept dragging us along. Very frustrating.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 13, 2024
Hello Heidi,We regret to hear about your experience with the shuttle service and apologize for any inconvenience caused. Your feedback is valuable and will be shared with our team for improvement. Should you have any further concerns, please do not hesitate to reach out to our management team for assistance.

2/10 Terrible

Juan M

Travelled with family
Disliked: Cleanliness, staff & service
There was not shuttle at arrival time and departure was the same. We were late for our flight. Very disappointing!
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Juan M, We apologize for any inconvenience caused by the shuttle service. We recommend guests confirm shuttle schedules in advance to ensure timely transportation. Your feedback will be shared with the relevant team for further review and improvements.

8/10 Good

gary

Travelled with partner
Liked: Cleanliness, staff & service
Room was good but a bit small and worn. Could not watch tv as scrolled thru a bunch channels with no reception. WiFi was good as we watched tv on iPhones. Breakfast was adequate but would have liked yogurt
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello gary,We appreciate your feedback regarding your stay and are glad to hear you found the room and WiFi satisfactory. We apologize for any inconvenience with the TV reception and breakfast options. If you have any further concerns, please don't hesitate to reach out to our management team.

4/10 Poor

Patti

Travelled with family
Disliked: Property conditions & facilities
The beds were the worst. Old spring mattresses. Not comfortable at all!!!
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Patti,We value your feedback and are sorry to hear about your experience with the beds. We appreciate your insight and will share your comments with the relevant team for improvement.

6/10 Okay

sidney, montreal

WiFi address confusing. Room was clean, receptionist polite and efficient
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello sidney, We appreciate your kind words about our clean rooms and courteous staff. We'll review the WiFi address to ensure it's clearer for future guests. Your feedback is valuable to us as we strive to enhance our guests' experiences. Thank you for choosing to stay with us.

6/10 Okay

douglas

Travelled with group
It was as expected
Stayed 1 night in Apr 2024
Response from Manager on Apr 4, 2024
Hello douglas, Thank you for sharing your feedback with us. We appreciate your comments. If you have any further concerns, please do not hesitate to reach out to our management team.

10/10 Excellent

Lelan, Milwaukee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better Stay.
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Lelan,We appreciate your feedback and are glad to hear you had a good stay with us. If there is anything specific you enjoyed or any suggestions for improvement you'd like to share, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.

8/10 Good

donald, Sam Diego

Travelled with family
Liked: Cleanliness, staff & service
Best bang for the bucks in the area. Shuttle on the half hour. Decent breakfast and coffee.
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Hello donald,We are delighted to hear that you found value in our hotel amenities and services, such as our convenient shuttle service and breakfast offerings. Your positive feedback is truly appreciated, and we hope to welcome you back for another enjoyable stay soon.

10/10 Excellent

Brooke

Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Brooke,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Amy,We're delighted to hear that our staff made your stay enjoyable. If there's anything we can assist you with in the future, please don't hesitate to reach out. Your continued support is greatly appreciated.

10/10 Excellent

claude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the staff was very helpful in answering our questions
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello claude,We are pleased to hear that our staff's assistance enhanced your stay. If you have any further feedback, please feel free to reach out to management. Your input is valuable to us.

8/10 Good

Lynette

Stayed 1 night in Mar 2024
Response from Manager on Apr 18, 2024
Hello Lynette, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Okay

Holiday, Oceanside

Travelled with partner
Liked: Cleanliness, staff & service
It was fine, barebones and the price reflects it.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Holiday, We appreciate your feedback and are glad to hear that you found value in our pricing. Should you have any further comments or concerns, please do not hesitate to reach out to our management team for further assistance. Thank you for choosing to stay with us.

6/10 Okay

Dara

Travelled with family
Liked: Cleanliness, staff & service
Uncomfortable beds! Need to be replaced!
Stayed 3 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Dara, We appreciate your feedback on the beds and will share it with our team for further review. Feel free to reach out to our management team for any further assistance with your concerns about your stay.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Jill, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Jason

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff checking in and out was great. He was very helpful and did a great job. The room was not great. It was very small and not exactly what I would describe as clean. However, it was just for a few hours before I went to the airport. The location was great, within a mile of the economy parking lot. All in all, it was fine.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Jason, We appreciate your kind words about our staff and convenient location for your needs. Your feedback regarding the room size and cleanliness will be shared with the team for their review. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kelly

Stayed 1 night in Mar 2024
Response from Manager on Apr 15, 2024
Hello Kelly,We're thrilled to hear you had a wonderful stay with us! If you have any more comments or suggestions, please feel free to share them with us directly. We look forward to welcoming you back in the future for another fantastic experience!

8/10 Good

Jazzmine

Travelled with pets, Travelled with partner
Liked: Property conditions & facilities
Good for an overnight stay. Jjohan
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Jazzmine,We appreciate you choosing our hotel for your stay. Should you have any further feedback or need assistance, please feel free to contact us directly. Thank you for taking the time to share your experience.

10/10 Excellent

Donna, Stillwater

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and the staff has always been friendly
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Donna,We are delighted to hear that you found our hotel convenient and our staff friendly. We strive to provide excellent service to all our guests. Should you have any further feedback or questions, please do not hesitate to contact our management team directly.

6/10 Okay

Stanley

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Stanley, We value your stay at our hotel and hope you had an overall pleasant experience. If there are any areas we could improve on, we encourage you to contact us directly so we can further enhance your future visits.

6/10 Okay

Colin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Colin, We appreciate you choosing to stay with us! Please feel free to reach out to us directly with any feedback, so we can ensure your next stay is a 5-star experience.