2/10 Terrible
Jessica Anne
Travelled with partner
Jun 13, 2024
Disliked: Staff & service, amenities, property conditions & facilities
I booked this stay for my wedding anniversary. My husband and I planned on dinner and a night away from our busy house in Bountiful. When we got to the hotel we noticed that it is next to a nightclub. We were immediately concerned and asked to be on the opposite side of the hotel. The man at the counter assured us we were. We were not. After returning from dinner and drinks, we attempted to get some much need rest before returning home to our kids and pets. After struggling to sleep, my husband called the front desk. This was a different individual. He tried to tell us the loud music and heavy bass were coming from the parking lot and that the police had been called. We knew this was a lie because of the nightclub. It was then that we noticed the "complimentary" earplugs. This means the hotel knows this is an issue and does nothing to inform guests before they book. These earplugs were also a joke since, even if they would have "solved" the problem, there was only one pair. By this point we were wide awake and decided we would be better off going home. The front desk told us we would have to take a refund up with the manager. We had already contacted Expedia, so we decided to let the process run its course. We could not imagine that management would NOT do the right thing. And, the best the gentle the front desk had to say to us as we left was that the music had ended. Unfortunately, the manager did NOT refund any portion of our stay despite the fact that we got no sleep,
Jessica Anne
Stayed 1 night in Jun 2024