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Reviews of The Originals City, Hôtel Alizéa

3 out of 5
The Originals City, Hôtel Alizéa
Boulevard de Maule, Saint-Saturnin, Sarthe

Reviews

8.2

Very good

Rating 10 - Excellent. 30 out of 96 reviews" "
Rating 8 - Good. 50 out of 96 reviews" "
Rating 6 - Okay. 9 out of 96 reviews" "
Rating 4 - Poor. 7 out of 96 reviews" "
Rating 2 - Terrible. 0 out of 96 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Blair

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Small cold rooms, terrible food, shocking value.
The service and cleanliness were good. However the rooms are so tiny you can’t even walk around the bed. The evening meal was so salty that it was inedible and also very expensive - €30 per head. The breakfast was a very poor - two croissants and a Luke warm cup of tea for €12 each. The room was freezing when we arrived and to get to sleep we needed duvets, blankets and we also layered clothing on top to stay warm. Our total cost for 1 night in a tiny freezing room with terrible food was €177 euros. The overall rating was 2 stars rather than one star because at least the hotel was clean and they took your money with a pleasant smile!
Stayed 1 night in Jan 2024
Response from Luciane on Jan 31, 2024
Hello, We apologise for any inconvenience caused by the size of the room and the temperature... We are taking your feedback into account in order to improve our customer service. As the croziflette is a dish with cured ham, it is likely that the ham is not to everyone's taste, sometimes too salty. In addition, we have taken into account your comment about breakfasts, and we are going to install a kettle so that we no longer encounter this problem.The entire Alizéa team apologises for the problems encountered and we will do our utmost to make you as welcome as possible if the opportunity arises a second time.Alizéa hotel

10/10 Excellent

ANDREW

Stayed 1 night in Aug 2023

8/10 Good

Judi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality for the price
Un séjour d'une nuit seulement, mais très agréable. Chambre de bonne taille, propre et confortable. Légèrement bruyant du côté du parking de l'hôtel à cause de la route voisine mais très heureux de revenir ici. Je l'ai mis sur ma liste d'arrêts. Only a one night stay but a very pleasant one. Good sized room, clean and comfortable. Slightly noisy on the car park side of the hotel from the road nearby but very happy to return here. I've put it on my list for stops.
Stayed 1 night in Feb 2022
Response from La réception on Mar 30, 2022
Bonjour, Nous sommes ravis que votre séjour ce soit bien passé, n'hésitez pas à nous demander une chambre coté jardin lors de votre prochain séjour. Nous espérons vous revoir prochainement. Sincères salutations

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for 1 night stop over.
Stayed 1 night in Sep 2021
Response from La réception on Oct 11, 2021
Bonjour, Merci pour votre commentaire nous espérons pouvoir vous revoir lors d'un prochain séjour. Cordialement

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant convienient stopover
Ideal location for stoping overnight from chunnel to sw france. Friendly service, comfortble room & good breakfast.
Stayed 1 night in Jul 2021

8/10 Good

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

6/10 Okay

Sam

Business traveller
Liked: Cleanliness, room comfort
I was put in room 20 - right above the stairs to the first floor. You can hear the noise from the stairs, reception, and the sliding doors that lead to the stairwell. I told the lady in reception this at the end of my trip, she advised I should have said after one night and they could have moved me. I would say don’t put someone in a bad room if other rooms are available (I also hate moving room during a stay, with the hassle of repacking and setting up again). Room was clean, and the bed comfortable. I didn’t want the room cleaned everyday (due to Covid), so left the do not disturb sign on the door each morning, but each day the cleaner had been in.
Stayed 4 nights in Sep 2020
Response from La réception on Sep 27, 2020
Hello We take your comment into account. And we are sorry you did not have full satisfaction with your stay. You came our hotel was full you arrived late we could not have relocated you. Regarding the cleaning of the room it is true that the cleaning ladies melts the layers, you should have come to presicier at the reception that you did not want your room to be cleaned. We still hope you have a good stay. Kind regards

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Jo

Liked: Cleanliness, staff & service, room comfort
very comfortable and convenient
Very comfortable and convenient. Friendly staff. Only one T-bag, one sachet of coffee and one very small milk carton. In a double room that is very poor. Reception gave me more but they should be in the room already
Stayed 1 night in Feb 2020
Response from Réception on Feb 5, 2020
Thank you for your kind comments. As we usually cater for business people we only put one tea-bag and one coffee per room. As you said we are Always on hand should you need more of them. We hope to welcome you again soon, Kind regards,

8/10 Good

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Originals City, Hôtel Alizéa, Le Mans Nord
Location - excellent for motorways. Hypermarket with fuel and variety of restaurants nearby. Room - booked "Superior Double Room" which was spacious and large bed very comfortable. Bonus of kettle and hairdryer. Shower was large enough not to bang elbows and had screen rather than curtain. Bathroom was larger than we are used to. Although very close to major roads, the noise was there, but quiet enough not to be an issue. Breakfast was very good and plentiful, but during the week stopped serving a bit early if you want a lie in. Reception - very helpful and spoke excellent English. WiFi - decent speed and free. Parking - plenty and free. Not the cheapest in this area, but would still recommend and use again.
Stayed 1 night in Oct 2019
Response from Reception on Nov 9, 2019
Thank you so much for all your lovely comments, we will pass them on to our staff. We hope to be able to welcome you on your next Journey through France. Kind regards, The Reception Team

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Comfortable and quiet family room. Good WiFi and parking directly outside. Restaurant wasn’t open for dinner at the weekend which was disappointing but other options to eat a short drive away. Personally I had great difficulty with management refusing to allow us take two small made up ham & cheese rolls from the restaurant for our small children to eat later in the day. Having paid for a full buffet breakfast for each of us I was very surprised and have never encountered this level of meanness towards small children or guests in the past. This certainly ruined what otherwise could have been a well recommended establishment.
Stayed 1 night in Apr 2019
Response from The Reception Team on Apr 30, 2019
Thank you for your comments. We are sorry about what happened at breakfast on Sunday Morning and will talk to the member of staff involved. We trust nonetheless that you would consider staying with us on your next journey through our town. Kind regards,

8/10 Good

Dalei, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel with walk out patio
Comfortable room and beds and a walk out patio into nice green areas with great view of the beautiful surroundings. Conveniently located near the highways and shopping areas, great place to rest for a night after a day of sight seeing and driving!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Our stay here was comfortable and the room was clean. If travelling through can recommend this hotel.

8/10 Good

Lisa, Guernsey

Liked: Cleanliness, staff & service, property conditions & facilities
Good for an overnighter
This was an overnight on the long drive to the slopes. Fairly easy to find. Clean and comfortable. Situated off busy road (room wasn't noisy though) in easy reach of McDonalds, Buffalo Grill etc. was exactly what we needed

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Handy hotel for on-route stop
Good clean refurb' hotel just off the motorway in Le Mans made it great for a stop on a long drive. Far enough away to not hear the road. Surrounding area is a typical hotel/restaruant type sprawl but only a couple of mins into Le Mans old town

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight Stop
This was an overnight stop - reception girl was very irritating and her chewing of gum was annoying. The room was clean but rather dark and smelt of cleaning agents or fly spray which was sweetish. As we were on the ground floor there was no window only a door. The food is the restaurant and service there was outstanding. Excellent menu which was very good value.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight Stop
This was an overnight stop - reception girl was very irritating and her chewing of gum was annoying. The room was clean but rather dark and smelt of cleaning agents or fly spray which was sweetish. As we were on the ground floor there was no window only a door. The food is the restaurant and service there was outstanding. Excellent menu which was very good value.

4/10 Poor

C4rlos, Manchester, UK

Disliked: Staff & service
just for sleeping
Being located in Le Mans, you expect staff speaking basic English. The room is too small and smells strongly to desinfectant. croissants?

6/10 Okay

kerry, Suffolk, UK

average travel stopover
The hotel was clean and tidy, Staff spoke english and were helpful. It as easy enough to find just of a main motorway junction. There where also a number of food outlets within walking distance if you choose not to eat in the hotel. The room itself was a little dull and although the room had been cleaned the floor was still a little sticky. Room had air conditioning which was helpful on the hot summer night. Biggest downpoint was the overwhelming smell of disinfectant when we first arrived, this was so strong it made me feel a little nauseous and lightheaded so we had to open the door and allow the room to vent for a couple of hours. would recommed more as a stopover than a holiday hotel

8/10 Good

Hannah, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab pet-friendly hotel with lovely reception staff
A great, pet-friendly hotel which rivals hotels that cost much more. Friendly reception staff and a perfect location for driving down to Spain or the South of France. Much recommended!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Reception staff (morning of 28th. of February) very unpleasant

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Alizea - as an overnight stop
Clean and compact - served its purpose well. A little overpriced and short on extras, eg tea/coffee-making facilities provided 1 tea bag & 1 coffee sachet (2 guests). In bathroom, soap dispenser on wall at shower height, so would have to keep standing up to get soap in bath! Restaurant always closed Sundays/bank holidays. Alternative restaurants close but require crossing wide busy road, not pedestrian-friendly. Receptionist very helpful.

8/10 Good

Stephane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from celine on Feb 22, 2024
Bonjour.Nous sommes ravis que vous ayez passé un agréable moment au sein de notre établissement. Au plaisir de vous revoir .La receptionCéline

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

MOHAMMED

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

chantal

Stayed 1 night in Jan 2024

10/10 Excellent

Yves

Stayed 1 night in Nov 2023

10/10 Excellent

Sandrine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent, très bon accueil, bonne literie
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Alain

Stayed 1 night in Nov 2023

6/10 Okay

Carla

Stayed 1 night in Nov 2023

8/10 Good

Romain

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Elise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très calme agréable
Stayed 1 night in Oct 2023
Response from celine on Oct 25, 2023
BonjourMerci pour votre commentaire . En ésperant vous revoir trés prochainement .

8/10 Good

SOPHIE

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jean Luc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Etape
Hotel bien situé personnel sympa je recommande
Stayed 1 night in Oct 2023
Response from celine on Oct 25, 2023
BonjourMerci pour votre commentaire , cela nous fait toujours plaisir. En ésperant vous revoir trés prochainement

10/10 Excellent

Maxime

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Ludovic

Liked: Property conditions & facilities, room comfort
Bien
Accueil très long le soir, bon accueil le matin
Stayed 1 night in Aug 2023
Response from lisa on Aug 28, 2023
bonsoir monsieur Delagevous avez été accueilli par une jeune veilleuse de nuit en intérim qui remplace chez nous notre veilleuse absente sue cette périodeavec toutes nos excuses si vous avez attendu j'espere que vous garderez une bonne image de notre hotelnous serions heureux de vous recevoir de nouveau lisa coudray

10/10 Excellent

Romuald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Jean Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Anne-claire

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre spacieuse, système de chauffage un peu bruyant mais chauffage électrique disponible. Petit déjeuner varié.
Stayed 1 night in Nov 2022
Response from La réception on Dec 3, 2022
Bonjour,Merci pour votre commentaire, nous esperons pouvoir vous revoir très prochainement.

10/10 Excellent

Catherine

Stayed 1 night in Nov 2022

8/10 Good

manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Chloe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merci
venue pour les 24h du Mans, nous avions hate de retrouver notre chambre qui était très propres et la literie confortable. Le petit déjeuné est très complet, il y avait énormément de choix. Les hoteliers sont très accueillant. Merci a vous.
Stayed 1 night in Jun 2022
Response from La réception on Jul 17, 2022
Bonjour, Nous sommes ravis que votre séjour vous a été fort agréable, nous esperons pouvoir vous revoir prochainement. Cordialement

8/10 Good

Alain

Stayed 2 nights in Apr 2022

10/10 Excellent

Sophie

Stayed 1 night in Apr 2022

8/10 Good

Laurent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Gilles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bien
Tres bien, comme à chaque fois
Stayed 1 night in Feb 2022

10/10 Excellent

Jean luc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je reviendrais
Accueil agréable et hôtel de bon standing. Je reviendrais
Stayed 1 night in Sep 2021
Response from La réception on Oct 11, 2021
Bonjour Nous sommes ravis que votre séjour ce soit bien passé. C'est avec plaisir que nous serions ravis de vous recevoir lors d'un prochain séjour. Cordialement

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021
Response from La réception on Oct 11, 2021
Nous vous remercions et espérons pouvoir vous revoir prochainement cordialement